Augusta Court

Winterbourne Road, Chichester PO19 6TT
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9.8 109 Reviews
  • Augusta Court, Chichester
Anchor’s Augusta Court in Chichester is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. The home is within reach of Kingley Vale National Nature Reserve and Goodwood Racecourse.

Augusta Court continues to welcome new residents for tailored and high-quality residential care and care for older people living with dementia.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides on-going training in dementia care to care staff ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
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Care Provided by Augusta Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

Colleagues at Augusta Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Augusta Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Magda Zajac (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Augusta Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (44)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home welcome visitors as an integral part of day-to-day life.

Parking

  • There is onsite parking, including disabled spaces

Augusta Court Reviews (109)

9.8

Augusta Court has a Review Score of 9.8 (9.754) out of 10, based on 40 reviews in the last 2 years.
Over all time Augusta Court has 109 reviews.

Overall Experience
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  • 23
  • 1
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Date Published
  • 109
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Reviewer Connection to Augusta Court
  • 46
  • 24
  • 7
  • 5
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  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 109, showing 81-100
Review from Marina B (Sister of Resident) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Genuine care and affection shown to my brother-in-law. Any carer that I meet during my visit is aware of his well-being needs for that day.
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Review from Susanna D (Daughter of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Augusta Court has looked after my mother so well. She is as happy as we have seen her for a long time. The care is good and understanding of her ways. The staff are good at keeping us informed, and they were very good at dealing with her visit to the hospital and subsequent 2-weeks of isolation.
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Review from Alex G (Son of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's stayed here for just under two years. I am very happy with the standard care Augusta Court staff give. As the building is purpose made for the care it makes everything a lot easier. There are two garden areas at the home and parks nearby, so although the indoor common areas are very well
looked after you can get out into nature, which makes visiting easier. Staff are very professional and do activities every day, but more importantly, very kind, show love and respect to all the residents.
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Review from Edward W-W (Son of Resident) published on 23 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Augusta Court have managed to make the extremely difficult circumstances of the lock-down much more than just bearable for the residents. My mother suffered a heart attack earlier in the month, spent one night in the hospital and then returned to Augusta Court to recuperate. Because
she might have contracted coronavirus in the hospital, she had to stay in her room 24/7 for a fortnight. The staff managed this with great compassion and professionalism. She is now through her quarantine and back among fellow residents. We cannot praise her carers enough.
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Review from Karen R (Daughter of Resident) published on 23 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we first considered Augusta Court for my father’s care, I have had nothing but positive experiences. The staff have always been helpful and kind - and extremely patient. They were sensitive towards us in the early transition days for my father, and I always left knowing he was in good
hands.


It must be so difficult for the whole team to cope during this pandemic, but I know they are all working together to look after all residents as well as possible.


Thank you for all you do.

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Review from Celia M (Daughter of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I found all the staff to be very caring and attentive towards my mother who unfortunately died whilst in their care. We always felt they had time to talk to us, explain what was going on. They proactively called in additional medical help when required. They were sympathetic and patient.
The food was sensible. Simple food, comfort food, perfect for the population in here. Thank you so much, Augusta for all you did.
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Review from L H (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care our mother receives at Augusta Court, they always keep us informed. We are impressed that the residents are involved in making decisions re day to day running etc.
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Review from V N (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother appears happy at Augusta Court. Staff seem very kind and at times affectionate. Staff are welcoming and polite whenever we visit.
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Review from C T (Son of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are conscientious, kind and caring and treat my mother with warmth and respect which she really appreciates.
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Review from V W (Wife of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband did not like the care home at first, now after three years, it is his home. The care people are his friends and he is theirs. I would not like to have to put him elsewhere.
Reply from Sam Henderson, Manager at Augusta Court

We appreciate your feedback regarding Augusta Court and we are pleased that you are likely to recommend us. We regularly review our activities programme to ensure that these reflect the interests of our residents. We invite you to attend our next resident and relative’s meeting where activities will be discussed.

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Review from H W (Wife of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Outings appear to be a problem, with only one outing a month in a minibus with just just one wheelchair space, this is unsatisfactory. It would also be good if residents could spend more time outside, particularly in the summer. The lift has been a real problem for residents on the first floor, unable
to access the ground floor.
Reply from Sam Henderson, Manager at Augusta Court

Thank you for taking the time to review Augusta Court and we are pleased that you are likely to recommend our care home. Our local transport company provide a minibus where a larger coach would require additional staff supporting and therefore being out of the home. We rotate our regular trips to include residents who wish to participate as often as possible. Our lift has been fixed and we are looking into the installation of a stairlift as an additional resource.

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Review from J E (Regular Volunteer) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful towards the members of the Church group who provide an hour of songs, poems, drama and quizzes every 2 weeks. The residents are welcoming and join in, they are well known to the staff who treat them with kindness, respect and patience which brings out the best in the residents
showing a good relationship between them.
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Review from J O (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff at Augusta Court are committed to providing a caring, friendly atmosphere. My dad received an outstanding level of care at Augusta Court. I am aware of the care and kindness shown by all who work there.
My mum was also at Augusta Court where she received great palliative care, dignity and respect.
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Review from W J (Brother of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During this last period, my sister required hospitalisation following injuries sustained in a tumble. The rapport between the NHS and Augusta Court was noticed and appreciated. It is very reassuring to see the depth of the care she is receiving with you. Thank you.
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Review from A T (Son of Resident) published on 7 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been at Augusta Court for over a year and every time I visit, I am impressed by the genuine care and interest given both to my relative but also the other residents. The home is run to high standards and all the staff ensure those standards are met. It is always clean, sweet smelling
and there are no secret areas. The food is excellent and produced from fresh ingredients and the catering staff are very much part of the team. Any concerns about my relative have always been met with a helpful attitude and followed up with action. There always seems to be smiles at Augusta, for the staff and for the residents. A hug and a kiss given to residents by staff has an immediate effect and helps make this a home where residents feel welcome and settled. When I have seen difficulties arise, the training staff have been given help to deal with or overcome problems. If I needed this type of care, I would be happy to join the Augusta Court family.
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Review from Nick W (Son of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents seem happy and very well cared for including my dad.


Lively, engaging staff. Good smell.

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Review from Ann H (Relative of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are both professional and compassionate, they treat residents with kindness and respect. Residents are kept safe, this was of concern to the family in the past. Senior carers always find time to discuss with relatives issues relating to residents. Medical needs are well provided for residents.
In my opinion service of laundry should have a person in charge because things can go missing.
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Review from Evelyn J (Sister-in-law of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to place our sister in care as she is suffering from dementia and after several visits to various homes, we arrived at Augusta Court. It was like a breath of fresh air with lovely friendly staff and an amazing atmosphere enabling its residents to get the most out of their lives.
We are quite
delighted with Augusta Court and how happy and safe our sister feels. Many thanks.
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Review from K W (Husband of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't think there is a better home for my Wife to receive care and attention.
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Review from Sally E (Daughter of Resident) published on 17 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having a relative in a care home is difficult enough - Augusta Court does feel like a home from home rather than a generic care setting. This is because residents have individual flatlets which give them their own private space and these flats can be personalised, tea and coffee facilities, fridges
etc normalise the situation and give relatives some privacy if desired when visiting.
Staff members treat relatives with dignity and respect and are mostly cheerful and committed. Team leaders are particularly able and are good mentors for younger less experienced staff. Managers are always available to listen to concerns and act when necessary and communication is good between the home and relatives.
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Augusta Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Augusta Court is calculated as follows: ( (365 Excellents x 5) + (91 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 468 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Augusta Court is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 hours ago

We currently have three vacancies for care. Please contact Augusta Court directly for further information.

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Awards / Recognitions (11)

Meet the Team (5)

Magda

Magda

Job Title: Home Manager Joined: 2010

My passion and commitment is to make sure that the residents we look after live a happy and fulfilling life. I have been working for Anchor in different roles for over 16 years now and have enjoyed learning and progressing in each of the roles.

Litia

Litia

Job Title: Deputy Manager

In my years of service at Augusta Court, I have gained a wealth of experience and knowledge on how to best deliver person-centred care for individuals who need my support and assistance. We have a great relationship with all residents and their loved ones.

Nichola

Nichola

Job Title: Administrator

We work as one team, and this reflects in the happy, compassionate and caring feel in our home. I look forward to meeting you soon.

Neil

Neil

Job Title: Chef Manager

Our home offers a warm, safe and friendly environment with facilities to make you feel at home. I’m proud to say our professional caring team provide individually tailored care, excellent food, fun activities and plenty of good company. I look forward to showing you all our home has to offer.

Leo

Leo

Job Title: Cuddle Buddy

My passion is providing cuddles and love to all the residents and staff at Augusta Court. I love being the cuddle buddy for the home and always welcome interaction, cuddles and treats.

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