Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
The carers seem to be exceptional people who really care for their patients.J B(Wife of Resident/Service User)
the staff had provided a level of care for her and her dementia that was truly exceptionalK O(Son of Resident/Service User)
When visiting, we note care being given to other residents and cannot fault what we see.Trevor B(Relative of Resident/Service User)
The carers seem to be exceptional people who really care for their patients.J B(Wife of Resident/Service User)
the staff had provided a level of care for her and her dementia that was truly exceptionalK O(Son of Resident/Service User)
When visiting, we note care being given to other residents and cannot fault what we see.Trevor B(Relative of Resident/Service User)
Forest View is a Burgess Hill care facility that offers a range of expertise for residential care, respite and physical disabilities.
The home keeps close links with the local community, offering day care services and a range of social activities, events and entertainments that can be enjoyed by all involved.
Residents appreciate Forest View's scenic surroundings and friendly team of staff, which makes for an excellent atmosphere to spend a retirement or recover from illness or injury.
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Care Provided by Forest View
Dementia Care Types
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Contact Forest View to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Forest View for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Karen Russell (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Forest View Reviews (70)
9.7
Forest View has a Review Score of 9.7 (9.738) out of 10, based on 29 reviews in the last 2 years.
Over all time Forest View has 70 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Forest View
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Review from Jackie B (Daughter of Resident) published on 24 August 2026 Submitted via Website•
Overall Experience
When I have visited staff have come and asked me how I am doing and if there is anything that they can do for me and if I want to talk about how I am feeling to go in and someone will come and have a cup of coffee or tea everyone ask after my husband and how I am coping which is appreciated and...
When I have visited staff have come and asked me how I am doing and if there is anything that they can do for me and if I want to talk about how I am feeling to go in and someone will come and have a cup of coffee or tea everyone ask after my husband and how I am coping which is appreciated and very nice to know that they all care about what I am going through right now
↩Reply from Karen Russell, Home Manager at Forest View
Thank you for taking the time to leave such lovely feedback. It means a great deal to know that you feel welcomed, cared for and supported by our team when you visit. I will be very proud to share your kind words with the team.
Review from J B (Daughter of Resident) published on 24 August 2026 Submitted via Postal Card•
Overall Experience
The team at Forest View from admin, activities & team leaders know my mum so well. She is treated with the dignity she deserves & has engaging chats & activities throughout the day. The team have also been very accommodating making it possible for my mum to attend my wedding, including helping her...
The team at Forest View from admin, activities & team leaders know my mum so well. She is treated with the dignity she deserves & has engaging chats & activities throughout the day. The team have also been very accommodating making it possible for my mum to attend my wedding, including helping her try on outfits & support on the day. I am very grateful of all the care support mum recieves.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you for taking the time to leave such wonderful feedback. It's lovely to hear that your mum is treated with dignity, knows the team well and enjoys engaging activities. It was a real pleasure for our team to help her prepare for and attend your wedding, and we hope you all had a truly wonderful day.
Review from Geoff L (Husband of Resident) published on 25 June 2026 Submitted via Postal Card•
Overall Experience
The home is an absolute blessing. It gives me real peace of mind knowing that my wife is being so well cared for. The staff are attentive, kind and always friendly, showing they really care about the residents. Facilities are excellent, always clean and no smells. Quality of the food is very good....
The home is an absolute blessing. It gives me real peace of mind knowing that my wife is being so well cared for. The staff are attentive, kind and always friendly, showing they really care about the residents. Facilities are excellent, always clean and no smells. Quality of the food is very good. The additional services made available to family members help the feeling of involvement. I would highly recommend the home to other families.
↩Reply from Karen Russell, home manager at Forest View
Thank you for your kind feedback. We're delighted to hear that you feel such peace of mind and that your wife is so well cared for. Your comments about our attentive staff, clean environment, food and family involvement are greatly appreciated. Thank you for your recommendation.
Review from P R (Son-in-law of Resident) published on 21 May 2026 Submitted via Postal Card•
Overall Experience
Very satisfied with the care that Peg is getting, and thank you are all one happy big family. Keep up the good work :)
Very satisfied with the care that Peg is getting, and thank you are all one happy big family. Keep up the good work :)
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for your kind words. We are so pleased to hear that you are happy with the care Peg is receiving. Your support means a lot to our whole team and we truly appreciate your lovely feedback.
Review from L M (Daughter of Resident) published on 21 May 2026 Submitted via Website•
Overall Experience
My mum has been a resident with yourselves for over 10 months, and I must say how lovely the home is, the carers and the management team are so supportive and friendly. Mum seems to be really happy and loves the carers. I want to personally thank you all for your hard work and communications,...
My mum has been a resident with yourselves for over 10 months, and I must say how lovely the home is, the carers and the management team are so supportive and friendly. Mum seems to be really happy and loves the carers. I want to personally thank you all for your hard work and communications, especially from Jo and Phoebe. I live abroad and it is so nice to receive updates on mums health and well being. Thank you
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for your lovely review. We are delighted to hear that your mum is happy and settled with us. Your kind words mean a great deal to the whole team. It is always our pleasure to keep families updated and supported, no matter the distance. Thank you again for your continued trust and support.
Review from Caroline M (Daughter of Resident) published on 14 May 2026 Submitted via Website•
Overall Experience
Mum went into Forest view at short notice for emergency respite, while I had to go away. Right from her arrival we were made to feel welcome & at home. I'm pleased to say this is now her permanent residence & I couldn't be happier! Mum is so well cared for & she is thriving. Mum...
Mum went into Forest view at short notice for emergency respite, while I had to go away. Right from her arrival we were made to feel welcome & at home. I'm pleased to say this is now her permanent residence & I couldn't be happier! Mum is so well cared for & she is thriving. Mum particularly enjoys the dancing, which can be any time any music is on, but especially when the performers come in. The staff are always happy to dance with her too. Her room is lovely & overlooks the garden, which she enjoys pottering in. When I visit, all the staff greet me by name & tell me what she's been up to.
I didn't expect the whole experience of putting a loved one into care to be such a positive experience, but Forest View have really made us both very happy.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for your kind words! We're thrilled that your mum is happy, thriving, and enjoying every moment at Forest View, it means the world to our team.
Review from Dawn M (Daughter of Resident) published on 15 April 2026 Submitted via Website•
Overall Experience
My mum has been a resident for 18 months and we have been very happy with her care and accommodation. We can visit any time and she always looks well presented and contented. The home is clean and comfortable. Communication from the staff about her condition and any concerns they have is excellent....
My mum has been a resident for 18 months and we have been very happy with her care and accommodation. We can visit any time and she always looks well presented and contented. The home is clean and comfortable. Communication from the staff about her condition and any concerns they have is excellent. I am confident that she is in a safe and caring environment which makes the heartbreak of her declining health more bearable. Thank you
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for your heartfelt review. It means a great deal to know your mum is happy, comfortable, and well cared for. We're so pleased our team's communication and support bring you reassurance during such a difficult time.
Review from Dawn T (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card•
Overall Experience
Overall, the home is clean and tidy, and the staff are lovely and very caring. The management team are good, anything that is needed they will endeavour to sort it. Food, I feel, with most of the residence they do need something that is softer to eat due to lack of teeth, but overall the food is...
Overall, the home is clean and tidy, and the staff are lovely and very caring. The management team are good, anything that is needed they will endeavour to sort it. Food, I feel, with most of the residence they do need something that is softer to eat due to lack of teeth, but overall the food is satisfactory.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you for sharing your feedback. We are pleased to hear that you find the home clean and tidy and that our team are caring and supportive. It is also lovely to know you feel the management team are helpful when anything is needed. We appreciate your comments about the food and will take this on...
Thank you for sharing your feedback. We are pleased to hear that you find the home clean and tidy and that our team are caring and supportive. It is also lovely to know you feel the management team are helpful when anything is needed. We appreciate your comments about the food and will take this on board as we continually review our menus to ensure they suit the needs and preferences of our residents.
Review from Dawn H (Daughter of Resident) published on 10 December 2025 Submitted via Website•
Overall Experience
Our mum went into residential care in August 2025 and we were lucky she was placed in Forest view.
Without exception the staff were warm, caring and kind. Nothing was ever too much trouble for them and it was clear that the staff truly cared about the residents.
Without exception the staff were warm, caring and kind. Nothing was ever too much trouble for them and it was clear that the staff truly cared about the residents.
We as a family were made...
Our mum went into residential care in August 2025 and we were lucky she was placed in Forest view.
Without exception the staff were warm, caring and kind. Nothing was ever too much trouble for them and it was clear that the staff truly cared about the residents.
We as a family were made extremely welcome whenever we visited.
Mum sadly passed away at almost 101 years in October 2025 and we could not have asked for anything better in the way they cared for her in her last few days and how they supported the family as a whole.
Forest View really is a care home full of kindness and compassion where all the residents are treated with dignity.
We will remain forever grateful
Without exception the staff were warm, caring and kind. Nothing was ever too much trouble for them and it was clear that the staff truly cared about the residents.
We as a family were made extremely welcome whenever we visited.
Mum sadly passed away at almost 101 years in October 2025 and we could not have asked for anything better in the way they cared for her in her last few days and how they supported the family as a whole.
Forest View really is a care home full of kindness and compassion where all the residents are treated with dignity.
We will remain forever grateful
To the staff for taking such good care of mum.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you for sharing such a heartfelt review. We're deeply touched to know that your mum and your family felt so supported during her time with us. It's an honor to have cared for her, and we're grateful for the trust you placed in us. Your kind words mean so much to the team - we'll always remember your mum with warmth and fondness.
Review from C L (Wife of Resident) published on 7 November 2025 Submitted via Postal Card•
Overall Experience
All staff very welcoming and kind. A nice modern, clean building. More suitable for advanced dementia. Family and visitors welcome at any time.
All staff very welcoming and kind. A nice modern, clean building. More suitable for advanced dementia. Family and visitors welcome at any time.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you for taking the time to share your feedback. We're so pleased to hear that you found our staff welcoming and kind, and that you were happy with the home's modern, clean environment. It's also great to know you felt comfortable visiting at any time, we always want families and friends to feel at home here. Your comments are very much appreciated by the whole team.
Review from Tony B (Son-in-law of Resident) published on 7 November 2025 Submitted via Website•
Overall Experience
I have found everyone to be happy that live in forest view. They all seem to like their meals. My mother in law loves joining in with bingo when we have visited if they are going to have a game of bingo she will say you can go now which is nice to she her go of to play a game of bingo and is happy...
I have found everyone to be happy that live in forest view. They all seem to like their meals. My mother in law loves joining in with bingo when we have visited if they are going to have a game of bingo she will say you can go now which is nice to she her go of to play a game of bingo and is happy to see us leave so we know she is very happy living at the care home. When we ask do you like the staff we always get a yes so we are very happy with everything to do with her care.You see so many of the staff go out of their way with all the residents in their care.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for sharing your lovely feedback. We're so pleased to hear that your mother-in-law is happy at Forest View and enjoys taking part in activities like bingo, it's wonderful that she feels so settled and content. Our team take great pride in providing a caring, friendly environment...
Thank you so much for sharing your lovely feedback. We're so pleased to hear that your mother-in-law is happy at Forest View and enjoys taking part in activities like bingo, it's wonderful that she feels so settled and content. Our team take great pride in providing a caring, friendly environment where residents can truly feel at home, so your kind words mean a great deal to us all. Thank you for your continued support and trust in our care.
Review from Roy D (Partner of Resident) published on 22 October 2025 Submitted via Postal Card•
Overall Experience
My experience over my partners stay has been very good. Staff always polite and helpful. Room always clean, so overall very happy with her care.
My experience over my partners stay has been very good. Staff always polite and helpful. Room always clean, so overall very happy with her care.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you for your kind feedback. We're so pleased to hear that your partner has been well cared for and that you've had a positive experience throughout her stay. Our team takes great pride in maintaining a clean, welcoming environment and providing compassionate care, so your comments mean a great deal to us.
Review from Olivia I (Wife of Resident) published on 22 October 2025 Submitted via Postal Card•
Overall Experience
My husband is very comfortable at Forest View.
If he can't be at home, Forest View is the next best thing.
My husband is very comfortable at Forest View.
If he can't be at home, Forest View is the next best thing.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for your kind words. We're so pleased to hear that your husband feels comfortable and at home here at Forest View. Our team works hard to provide a warm, supportive environment, and it means so much to know that this is reflected in your experience.
Review from M J (Niece of Resident) published on 22 October 2025 Submitted via Website•
Overall Experience
A very caring home that creates a calm welcoming environment. My aunt is being well looked after by the staff and settled in very quickly. We have found the management easy to talk to and always available to help. Thank you
A very caring home that creates a calm welcoming environment. My aunt is being well looked after by the staff and settled in very quickly. We have found the management easy to talk to and always available to help. Thank you
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for your kind words. We're delighted to hear that your aunt has settled in well and feels comfortable in her new home. Our team works hard to create a welcoming and caring environment for all our residents, and it's lovely to know that this has been your experience. We truly appreciate your feedback and support.
Review from R P (Wife of Resident) published on 26 August 2025 Submitted via Postal Card•
Overall Experience
The facilities were very good and the freedom to roam the different shared living spaces broight a diversity to his routine. His room was good, the TV and bookshelf augmentation had a personal touch making him comfortable to his space.
Overall, his experience was positive, and we look forward to...
The facilities were very good and the freedom to roam the different shared living spaces broight a diversity to his routine. His room was good, the TV and bookshelf augmentation had a personal touch making him comfortable to his space.
Overall, his experience was positive, and we look forward to the next time he can visit.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for your kind words. We're so pleased to hear he felt comfortable and enjoyed the variety of spaces. We look forward to welcoming him back again soon
Review from R N (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card•
Overall Experience
We sadly made the decision to put our mum into Forest View Care Home in February this year. The staff have been extremely caring and supportive of mum, even with her challenging behaviour. All the staff make time to say hello or have a chat with you, no matter how busy they are. It is very...
We sadly made the decision to put our mum into Forest View Care Home in February this year. The staff have been extremely caring and supportive of mum, even with her challenging behaviour. All the staff make time to say hello or have a chat with you, no matter how busy they are. It is very reassuring that mum is being looked after in a safe and friendly environment.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you for your heartfelt message. We understand how difficult that decision must have been, and we're so glad to hear that our team at Forest View has been able to support both your mum and your family. Your kind words truly mean a lot to us.
Review from Karen T (Daughter of Resident) published on 19 May 2025 Submitted via Website•
Overall Experience
Really happy with the care mum receives at Forest View. I know all her needs are being met and she is in safe hands. She is always clean and well fed, and her room is kept clean and tidy. All the staff are amazing. So friendly and professional, and can be approached with ease.
Really happy with the care mum receives at Forest View. I know all her needs are being met and she is in safe hands. She is always clean and well fed, and her room is kept clean and tidy. All the staff are amazing. So friendly and professional, and can be approached with ease.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you for your kind words. We're so pleased to hear that your mum is happy and well cared for at Forest View. It means a great deal to the whole team to know their efforts are appreciated. Your feedback is truly valued - thank you.
Review from Z R (Wife of Resident) published on 16 April 2025 Submitted via Postal Card•
Overall Experience
A very loving and caring home. All the staff are excellent and welcoming. My husband, who never wanted to go into a home, has settled in well and made some friends. Again, just 5 stars all credit to the loving caring staff.
A very loving and caring home. All the staff are excellent and welcoming. My husband, who never wanted to go into a home, has settled in well and made some friends. Again, just 5 stars all credit to the loving caring staff.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for your kind words! We're thrilled to hear that your husband has settled in and made friends. It means the world to us that you recognise the care and dedication of our staff. Our team works hard to create a welcoming, loving environment, and your feedback truly warms our hearts.
Review from Barrie S (Power of Attorney of Resident) published on 10 April 2025 Submitted via Website•
Overall Experience
The love of my life ,who has been a resident at Forest View care home for the past 3 years, passed away peacefully in her sleep last Friday 21st March. I can not thank all the staff enough for the care and kindness that was given over those years, particularly at the end, when they were with my...
The love of my life ,who has been a resident at Forest View care home for the past 3 years, passed away peacefully in her sleep last Friday 21st March. I can not thank all the staff enough for the care and kindness that was given over those years, particularly at the end, when they were with my love at the very end. Forest View is a wonderful and caring environment, that goes the extra mile to ensure they give the best support possible for residents and for family and friends. They always contact you swiftly if any issue arises or issues need to be discussed. Thank you all again from the bottom of my of my heart.
↩Reply from Karen Russell, Home Manager at Forest View
We are deeply sorry for your loss, and our heartfelt condolences go out to you and your family during this incredibly difficult time. Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to know that the care and kindness your loved one...
We are deeply sorry for your loss, and our heartfelt condolences go out to you and your family during this incredibly difficult time. Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to know that the care and kindness your loved one received at Forest View was a source of comfort, especially during their final moments.Our team strives to provide the very best care and support not just for our residents, but for their families as well, and it is reassuring to hear that you felt this during your time with us. We are truly grateful for the trust you placed in us, and we will continue to honour your loved one's memory in all that we do.Thank you again, from all of us at Forest View.
Review from C L (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card•
Overall Experience
I visited my dad for the first time today I was so thrilled to see him at peace here and relaxed. So settled. I found myself overwhelmed by the whole experience of visiting today.The effort that has been put into creating an environment that is so welcoming and comforting for residents and...
I visited my dad for the first time today I was so thrilled to see him at peace here and relaxed. So settled. I found myself overwhelmed by the whole experience of visiting today.The effort that has been put into creating an environment that is so welcoming and comforting for residents and relatives is amazing. So far from what I expected and have seen in the past. All the staff acknowledged my presence and all seem so happy to be working in this home. I am confident my dad will be looked after.
↩Reply from Karen Russell, Home Manager at Forest View
Thank you so much for your heartfelt message. We're thrilled to hear that your dad is feeling at peace and settled here, and that your visit was a positive experience. We work hard to create a welcoming and comforting environment for both residents and their families, and it's wonderful to know...
Thank you so much for your heartfelt message. We're thrilled to hear that your dad is feeling at peace and settled here, and that your visit was a positive experience. We work hard to create a welcoming and comforting environment for both residents and their families, and it's wonderful to know that it exceeded your expectations. Our team is passionate about providing the best care, and your confidence in us means the world. We're so happy to have your dad with us, and we'll continue to make sure he's well looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2022Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Forest View.
Upcoming Events
There are no upcoming events for Forest View.
Awards / Recognitions (2)
- 05 Sep 2013Recipient: Forest View
- 14 May 2012Recipient: Forest View
Accreditations
There are no accreditations posted yet for Forest View.
Meet the Team (1)
Karen RussellJob Title Home ManagerJoined 2004
I am the manager of Forest View, where I oversee daily operations and ensure that our residents receive the best care in a comfortable and supportive environment.
Frequently Asked Questions about Forest View
What types of Care is Forest View registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Forest View have?
There are 60 Single Rooms.
What are the Facilities & Services at Forest View?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Forest View to the centre of Burgess Hill?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Forest View to verify any information. View our terms and conditions. Forest View has an Enhanced Service -what an Enhanced Service includes.