Forest View

Southway, Burgess Hill RH15 9SU
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9.8 59 Reviews
  • Forest View, Burgess Hill
Forest View is a Burgess Hill care facility that offers a range of expertise for residential care, respite and physical disabilities.

The home keeps close links with the local community, offering day care services and a range of social activities, events and entertainments that can be enjoyed by all involved.

Residents appreciate Forest View's scenic surroundings and friendly team of staff, which makes for an excellent atmosphere to spend a retirement or recover from illness or injury.
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Care Provided by Forest View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1457
  • RESPITE Self-Funded Residential Dementia Care: from £1557

These prices are only a guideline, please contact Forest View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Russell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Forest View Reviews (59)

9.8

Forest View has a Review Score of 9.8 (9.784) out of 10, based on 22 reviews in the last 2 years.
Over all time Forest View has 59 reviews.

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Review from Mike P (Son of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the current situation, the staff has worked extra hard for the residents and it is much appreciated.
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Review from J W (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the coronavirus lockdown, it has been difficult for me not to be able to visit my mother. I know the care home staff have all worked tirelessly to ensure the safety and happiness of the residents. They are continuing to do an amazing job in unprecedented and uncertain times. They have kept me
informed of my mother's current health and day to day living and any worries, problems she may have. they have also ensured we get regular facetime calls with her.
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Review from S W (Daughter of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum is cared for extremely well at Forest view, she has been a resident there for nearly 6 years since July 2014 and has always been treated with dignity, respect and has received excellent care. We are always made to feel welcome at the home by the staff. I would highly recommend Forset View as
a care home.
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Review from J B (Wife of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Forest view to be a good place for my husband. The carers seem to be exceptional people who really care for their patients.
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Review from J M (Wife of Resident) published on 26 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Forest View for a number of years. He is very happy here. His condition has deteriorated because of his dementia, but he has been cared for wonderfully. The staff are very caring.
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Review from J M (Niece of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ideal songs and dance for patients and visitors on Valentines Day. Patients came alive and smiled, sang and clapped to the music. Drinks and food laid on and decorations made it a lovely afternoon for all. The couple who played and sang were excellent. Very well organised.
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Review from J H (Wife of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our first experience of day and residential care. The staff have been very supportive of my husband and myself. My husband has Parkinson's and dementia - and is younger than most people using this service - and has needed some extra care and support as he is aware that others are more in need
and this has worried him. He has settled well and come to enjoy daycare and is still acclimatising to respite.
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Review from K O (Son of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who had been a resident in Forest view since January 2013, passed away on 15th January 2020. During her time in Forest View, the staff had provided a level of care for her and her dementia that was truly exceptional. I will always be eternally grateful for all that the staff did for my mother
during her time in Forest View.
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Review from Marion B (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Forest View is all I could wish for as a safe, friendly, clean, professional care home for my mum. Staff are fabulous and go above and beyond! I have peace of mind that my mum is getting the best possible care in a wonderful environment where the staff really do care and is safe. Mum loves having her
hair and nails done and the freedom to wander around - she is in a happy place.
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Review from Glenn H (Son-in-law of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place! I have met a lot of the staff during my visits to Forest View and they have all been fantastic. Everyone is so nice and kind and thoughtful, not just to us visitors, but to all of the residents. The care shown to everyone is 2nd to none, I know that my future mother-in-law is
very happy to be at Forest View which makes us happy. The residents can wander at their leisure knowing they are looked after, the food is terrific also.
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Review from P M (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff look after everyone with great care and dignity.
The rooms are clean and fresh.
Mum settled so quickly with all the care and attention that she needed.
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Review from Stella S (Daughter of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Forest View since 2013 and before that, attended the daycare.
I have been extremely happy with her care and feel blessed to have such a wonderful team of kind, caring people attending to her every need.
We couldn't be happier with her "home away from home".
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Review from Clare S (Daughter-in-law of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Forest View is a lovely facility, I looked at it with my Sister in law prior to my mother in law being homed there. It is a clean, modern building, with modern furnishings, it appeared to tick all of the boxes.


However, we were very disappointed with the level of care. Forest view are unable to

take blood pressure, my mother in law had a urine infection which was not picked up and she suffered for longer than she should have done.


The menu is very basic and we were told they didn't have the budget to offer fresh fruit. My mother in law always ate wholemeal bread at home but each time we visited she always had a white bread sandwich, we asked about this and were told she had the choice, though we were left in doubt.


My mother in law is now at another facility and 4 weeks on Forest View have still not returned all of my mother in law's clothes, we have been told they must be in the laundry which I find unacceptable given laundry is done on site.


I would not recommend Forest view, all that glitters really isn't gold.

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Review from Allyson W (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a resident at Forest View for just under a year. He was treated so well and his care and support were maintained to a high standard throughout. Sadly we 'lost' him on Christmas day but again he and the family were supported and cared for during this difficult time. Importantly, the dignity
of him as an individual was always there.
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Review from Jennifer W (Daughter of Resident) published on 27 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled well and we find him very relaxed and open. The fact that he can walk about from his room to the lounge/dining area and also through all the other open areas is of great benefit to him. The staff treat him with respect and great kindness.
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Review from Trevor B (Relative of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Wife's Aunt moved into Forest view in March 2018. All staff, from Manager, cleaner all treat her with respect and are all very friendly. When visiting, we note care being given to other residents and cannot fault what we see. We, as visitors, always receive a cheerful welcome. We are offered refreshments.
We have not been able to fault care being given to my relative.
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Review from A W (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Forest View has some excellent and caring members of staff. There are some cleaners who also care for residents by chatting to them, leading them to their rooms, looking for lost items and above all being friendly. I don't expect these things are in their job description but it makes a real difference.
Several carers go beyond the call of duty and show great kindness and awareness.
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Review from Joanna B (Wife of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Forest View's biggest plus (amongst others) is its staff. Kind, willing and helpful.
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Review from Chris P (Daughter of Resident) published on 14 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at Forestview and she is extremely happy there and well looked after. I have nothing but appreciation for all the hardworking staff that work there. It's a shame that their efforts can't be rewarded and reflected in their pay packets. For what is a vital service, they don't
get paid nearly enough and for all those staff members that look after my mother, and other residents, at night, I was shocked to discover that they don't get paid any extra for working unsociable hours.
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Forest View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Forest View is calculated as follows: ( (206 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 259 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Forest View is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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