Search...

Forest View

Southway, Burgess Hill, West Sussex RH15 9SU
Forest View Logo
Jobs
Forest View logo
The carers seem to be exceptional people who really care for their patients.J B(Wife of Resident/Service User)
Forest View, Burgess Hill
the staff had provided a level of care for her and her dementia that was truly exceptionalK O(Son of Resident/Service User)
Forest View, Burgess Hill
When visiting, we note care being given to other residents and cannot fault what we see.Trevor B(Relative of Resident/Service User)
Forest View, Burgess Hill

Forest View is a Burgess Hill care facility that offers a range of expertise for residential care, respite and physical disabilities.

The home keeps close links with the local community, offering day care services and a range of social activities, events and entertainments that can be enjoyed by all involved.

Residents appreciate Forest View's scenic surroundings and friendly team of staff, which makes for an excellent atmosphere to spend a retirement or recover from illness or injury.

Care Provided by Forest View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,541From £1,614

Contact Forest View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Karen Russell (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Forest View Reviews (70)

Submit a Review
9.7

Forest View has a Review Score of 9.7 (9.747) out of 10, based on 29 reviews in the last 2 years. Over all time Forest View has 70 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Forest View
Loading...
Showing 70 reviews matching selected criteria
Review from Lesley R (Wife of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

Everyone at Forest View was so kind to my mum in her final few months of what was a cruel and hideous illness. They helped make her feel comfortable and at home and recognised the things that were important to her, and that meant her family (myself and my daughter) felt 100% confident that she was being looked after as well and as compassionately as she could be. That means so much to us. Thank you.

Reply from Karen Russell, Home Manager at Forest View

Thank you so much for taking the time to share your experience. We are deeply sorry for your loss and feel privileged to have been able to support your mum during her final months. Your kind words mean a great deal to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin H (Husband of Resident) published on 16 December 2024 Submitted via Postal Card
Overall Experience

There is not enough I can say about the way my wife was treated. I am more than satisfied. The staff were always helpful and kept me informed of how she was. A special thank you to the office and the team leaders who were always compassionate and cared for her and me.

Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving us this kind review about the care of your wife, the team will be delighted to read it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham d (Husband of Resident) published on 10 December 2024 Submitted via Postal Card
Overall Experience

Very happy with you looking after my wife. She says she is very happy with you.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us this wonderful review. We are so pleased to hear that your wife is happy here with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I L (Brother of Resident) published on 7 November 2024 Submitted via Website
Overall Experience

Forest view has provided excellent care for my younger sister who has early onset dementia. She has been at the home for over a year now and the team at the home ave been kind, caring and proffesional. The home has kept the family informed as we all live a distance away and our visits can be limited.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us this lovely review about the care of your sister, we really appreciate it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Sandra R (Daughter of Resident) published on 1 November 2024 Submitted via Website
Overall Experience

My mother has been here for a few months now and the carers go out of their way to make all residents comfortable and happy. They have incredibly difficult roles and always remain happy. My mother has settled in well. Thank you!

Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving us this kind review, we really appreciate it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Son of Resident) published on 25 October 2024 Submitted via Website
Overall Experience

The home has been amazing. They have made my mother's life worth living. The staff are absolutely amazing and have made sure my mother has settled in so well. They have all made every effort to ensure she feels welcome and not a burden to anybody and have given her a quality of life we could never have dreamed of. She has certainly improved under their care and supervision.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us this lovely review about the care of your mother, the team will be delighted to read it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 25 October 2024 Submitted via Website
Overall Experience

My dad has really settled in at Forest View, whenever we come to see him he seems happy and content, clean and tidy. He seems to enjoy the food and activities, most of the staff are happy to talk to you about any concerns you have and management is great.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us this lovely review about the care of your dad, the team will be delighted to read it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stella B (Niece of Resident) published on 7 October 2024 Submitted via Postal Card
Overall Experience

My aunt was at Forest View for approx 6 years until she passed away in September 2024. My aunt always received good care and was always encouraged to join in with weekly social events. Given the option of attending religious sessions held in the home which she attended on occasion. The kitchen staff would respond to her requests for meal options. In the last few months, my aunt needed palliative care which Forest View agreed to carry out as they felt moving her on would not benefit her and care was excellent in this period. I would recommend Forest View for their care and excellent approach from management, care staff, cleaners, kitchen staff and activity staff, they made Aunty's time at Forest View a very good experience, thank you all so much.

Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving these kind comments about the care of your aunt, it is lovely to read that she enjoyed the religious sessions and social events. Best wishes to you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 29 August 2024 Submitted via Website
Overall Experience

Forest View not only cares for the resident they care about the whole family. Since my mum moved into the home a few months ago the staff have given her the most exceptional personalised care and sensitively communicated with me and the rest of my family any developments. The facilities are good, with lots on offer for the resident's activities wise. There is a good buzz in the common areas with lots of spaces to go when you visit. The en-suite bedrooms are also large, with lots of space and storage for residents to feel at home, the memory boxes they use in activity sessions and the magazine are also great extra touches making the home a special place to be.

Reply from Karen Russell, Home Manager at Forest View

Thank you so much for leaving us this kind review, the team will be delighted to read it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqui T (Daughter of Resident) published on 4 July 2024 Submitted via Website
Overall Experience
I would like to thank everyone who cared for my mum so well at Forest View, from the laundry and housekeeping staff who kept everything so clean, to the catering and ground staff, the hairdresser, the activity co-ordinaries, admin support and of course the wonderful carers. Mum sadly passed recently but the staff supported her and our family throughout which was very much appreciated.

The manager you can be very proud of all your staff. Thank you.

Reply from Karen Russell, Home Manager at Forest View

This is such a lovely review to read, thank you. The team will be touched to read these kind words. Sending our deepest condolences for the loss of your wonderful mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E G (Wife of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience

Me and my daughters are very pleased with Forest View Care Home. My husband can be difficult and demanding at times. The staff are very good and have encouraged him to participate in some of the activities, which he would not have done before he came to Forest View. We are kept informed on any health issues, which are treated promptly. The staff and carers are very friendly and the home is bright and clean.

Reply from Karen Russell, Sales and Marketing Coordinator at Forest View

Thank you for leaving us this kind review, it really means a lot to the whole team. We are delighted to hear that your husband is enjoying our activities and you find the home to be bright and clean. Your lovely comments will be passed on.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise B (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card
Overall Experience

The care home has offered a level of compassion, professionalism and dedication exhibited by the staff has been truly amazing. The warmth and genuine concern for the well-being of the residents have created a comforting and positive environment and has not gone unnoticed. We really can't thank the team enough.

Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving us this wonderful review; it really means a lot to all of the team. Your kind words will be passed on.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anthony R (Son of Resident) published on 27 October 2023 Submitted via Website
Overall Experience

Forest View has a nice ambience, and the staff are friendly, demonstrating admirably to residents the care in caring. Food is freshly prepared and of good quality, and the hygiene of the property and the residents is excellent.

Reply from Karen Russell, Home Manager at Forest View

Thank you for this lovely review; your kind words will be passed on to the rest of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J S (Partner of Resident) published on 20 October 2023 Submitted via Postal Card
Overall Experience
My partner has just finished a week's respite at Forest View with a view to a permanent place later.
I can only say that the home and staff are fantastic in all ways.

Cannot fault in any way.

Reply from Karen Russell, Home Manager at Forest View

This is such a lovely review to read, thank you. It is a delight to have been able to provide this care for your partner. If you have any questions, please do not hesitate to ask.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen W (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card
Overall Experience

Always a pleasure to visit dad at Forest View. The atmosphere is cheery and welcoming, and the facilities are clean and fresh. We are made welcome by the staff and always offered refreshments. The acid test, however, is that dad, who now thinks of this as his home, is very happy, and has blossomed under his care there.

Reply from Karen Russell, Home Manager at Forest View

This is so lovely to hear about your dad, your kind comments will be passed onto the rest of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gay S (Daughter of Resident) published on 10 May 2023 Submitted via Website
Overall Experience
My mother moved to Forest View in June 2022, as the very small care home she moved to in the second lockdown was closing. At first, I was very concerned Mum would find it very difficult as this home is three times bigger, but all my concerns were unfounded and Mum settled immediately. In addition to the great level of care provided to Mum, the staff are supportive of me coming to terms with Mum suffering the effects of old age and her Alzheimer’s. Forest View always keep me updated and well-informed about Mum.
My mother is cared for in a safe and supportive home and the staff are always sensitive to her needs.

A big thank you to the whole team of staff for treating Mum with dignity, respect and kindness, it is very much appreciated for everything you do.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us a review, we really appreciate it. We are so pleased to hear that your mum has settled in well and that you feel informed and happy of her care here. Your kind words will be passed on to our wonderful team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Ann S (Wife of Resident) published on 29 March 2023 Submitted via Website
Overall Experience

My husband has been to Forest View a few times for respite. The staff are warm and welcoming and extremely kind. He and I feel safe and treated with respect. There is always help and advice available from the staff and there are lots of activities to keep him busy. The manager always keeps in contact and keeps me updated with information.

Reply from Karen Russell, Home Manager at Forest View

Thank you for your feedback and taking the time to share yours and your husband's positive experience here with us at Forest View. This will be passed on to all of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janine C (Daughter of Resident) published on 27 September 2022 Submitted via Website
Overall Experience
Mum has stayed here for respite a few times now and she loves it. The staff are so friendly. She has stayed in two Shaw Homes and both have been fantastic.

We tell Mum she's going on holiday, and she enjoys the food and the companionship, it also does me the world of good when I know Mum is being looked after so well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 2 September 2022 Submitted via Website
Overall Experience
We as a family are very happy about mums placement in Forest View. She seems happy most of the time, although often asks to come home, even though she has no concept of where home is.
The staff are really pleasant and everything I visit I can see they do their best. Of course, they would like more staff to be able to do more.
Very sad that the said unit has closed as the residents used to get lots of variety to their day then, but sadly they don't and it's up to the same staff to provide entertainment which they do without a moan.
We have had queries with mums health and the staff assure us that these issues are looked into and feedback if anything is found.

We wouldn't move mum to another care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen M (Son of Resident) published on 31 August 2022 Submitted via Website
Overall Experience
Good reliable staff, who look after her needs.
Only current concern is her clothing goes missing despite labels sewn on.

She seems to need more help with her incontinence and is often left with no pads or underwear.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 January 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Forest View.

Upcoming Events

There are no upcoming events for Forest View.

Awards / Recognitions (2)

  • 05 Sep 2013Recipient: Forest View
  • 14 May 2012Recipient: Forest View

Accreditations

There are no accreditations posted yet for Forest View.

Meet the Team (1)

Karen Russell
Karen RussellJob Title:Home ManagerJoined: 2004

I am the manager of Forest View, where I oversee daily operations and ensure that our residents receive the best care in a comfortable and supportive environment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Forest View to verify any information. View our terms and conditions. Forest View has an Enhanced Service -more info.