Forest View

Southway, Burgess Hill RH15 9SU
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9.8 59 Reviews
  • Forest View, Burgess Hill
Forest View is a Burgess Hill care facility that offers a range of expertise for residential care, respite and physical disabilities.

The home keeps close links with the local community, offering day care services and a range of social activities, events and entertainments that can be enjoyed by all involved.

Residents appreciate Forest View's scenic surroundings and friendly team of staff, which makes for an excellent atmosphere to spend a retirement or recover from illness or injury.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1457
  • RESPITE Self-Funded Residential Dementia Care: from £1557

These prices are only a guideline, please contact Forest View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Russell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Forest View Reviews (59)

9.8

Forest View has a Review Score of 9.8 (9.784) out of 10, based on 22 reviews in the last 2 years.
Over all time Forest View has 59 reviews.

Overall Experience
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Reviewer Connection to Forest View
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Total of 59, showing 21-40
Review from Anthony R (Son of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Forest View has a nice ambience, and the staff are friendly, demonstrating admirably to residents the care in caring. Food is freshly prepared and of good quality, and the hygiene of the property and the residents is excellent.
Reply from Karen Russell, Home Manager at Forest View

Thank you for this lovely review; your kind words will be passed on to the rest of the team.

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Review from J S (Partner of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has just finished a week's respite at Forest View with a view to a permanent place later.
I can only say that the home and staff are fantastic in all ways.
Cannot fault in any way.
Reply from Karen Russell, Home Manager at Forest View

This is such a lovely review to read, thank you. It is a delight to have been able to provide this care for your partner. If you have any questions, please do not hesitate to ask.

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Review from Helen W (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit dad at Forest View. The atmosphere is cheery and welcoming, and the facilities are clean and fresh. We are made welcome by the staff and always offered refreshments. The acid test, however, is that dad, who now thinks of this as his home, is very happy, and has blossomed under
his care there.
Reply from Karen Russell, Home Manager at Forest View

This is so lovely to hear about your dad, your kind comments will be passed onto the rest of the team.

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Review from O I (Wife of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day of my husband's initial placement in Forest View, I have been continuously impressed by the level of care and support given to my husband. I visit him regularly and always find him clean, well fed and content. We are very fortunate to have found such an excellent care home.
Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving us such a wonderful review. We are so pleased to hear this, it fills us with pride. Your kind comments will be passed onto the rest of the team.

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Review from Gay S (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Forest View in June 2022, as the very small care home she moved to in the second lockdown was closing. At first, I was very concerned Mum would find it very difficult as this home is three times bigger, but all my concerns were unfounded and Mum settled immediately. In addition to
the great level of care provided to Mum, the staff are supportive of me coming to terms with Mum suffering the effects of old age and her Alzheimer’s. Forest View always keep me updated and well-informed about Mum.
My mother is cared for in a safe and supportive home and the staff are always sensitive to her needs.
A big thank you to the whole team of staff for treating Mum with dignity, respect and kindness, it is very much appreciated for everything you do.
Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us a review, we really appreciate it. We are so pleased to hear that your mum has settled in well and that you feel informed and happy of her care here. Your kind words will be passed on to our wonderful team.

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Review from Ann S (Wife of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been to Forest View a few times for respite. The staff are warm and welcoming and extremely kind. He and I feel safe and treated with respect. There is always help and advice available from the staff and there are lots of activities to keep him busy. The manager always keeps in contact
and keeps me updated with information.
Reply from Karen Russell, Home Manager at Forest View

Thank you for your feedback and taking the time to share yours and your husband's positive experience here with us at Forest View. This will be passed on to all of the team.

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Review from Janine C (Daughter of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has stayed here for respite a few times now and she loves it. The staff are so friendly. She has stayed in two Shaw Homes and both have been fantastic.
We tell Mum she's going on holiday, and she enjoys the food and the companionship, it also does me the world of good when I know Mum is being looked
after so well.
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Review from J S (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We as a family are very happy about mums placement in Forest View. She seems happy most of the time, although often asks to come home, even though she has no concept of where home is.
The staff are really pleasant and everything I visit I can see they do their best. Of course, they would like more
staff to be able to do more.
Very sad that the said unit has closed as the residents used to get lots of variety to their day then, but sadly they don't and it's up to the same staff to provide entertainment which they do without a moan.
We have had queries with mums health and the staff assure us that these issues are looked into and feedback if anything is found.
We wouldn't move mum to another care home.
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Review from Stephen M (Son of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good reliable staff, who look after her needs.
Only current concern is her clothing goes missing despite labels sewn on.
She seems to need more help with her incontinence and is often left with no pads or underwear.
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Review from J R (Wife of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The tranquil atmosphere and friendly staff are always welcoming. My husband's mobility has improved as he has free movement around the home and garden, He has now go to know other residents and established a daily routine. However, as he previously attended two different day centres each week he is
bored and misses the structured days. He likes watching sports and I wonder if there could be a designated television area for sports. My husband keeps all his few personal things in the basket of his walker as he's worried about things being taken from his room which is always open when he's not there. Would it be possible for me to make his menu choices?
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Review from Karen P (Daughter of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has vascular dementia and moved into Forest View in April this year. The staff are caring, patient and friendly at all times. The room has everything my mum needs and she comments often on how wonderful the food is. Having lost my Dad last year and then
Mum's very quick decline it has been
a tough road, having Mum put into a nursing home was a hard decision but the right one. She has 24 care a lovely room, great staff around her, activities and medical care when needed.
Thank you Forest View.
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Review from B N (Son of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been unwell recently and I feel she could have been seen by the G.P. on Friday 4th instead of waiting until Monday 7th. I was at Forest View on Thursday 3rd, visiting my mother and she was bringing up lots of sickly bile. I understand everyone is understaffed. But I do appreciate what
the home does for her. Thank you!
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Review from S S (Daughter of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately because of mother's dementia, we get no feedback from her so not properly able to comment on how she feels about her care of the quality of food for example. Our experience when visiting is very good and staff are very helpful.
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Review from D W (Son of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole place and staff are excellent.
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Review from C T (Daughter of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bright, comfortable surroundings with wonderful and caring staff. My mother loves the companionship and knows that staff are always there to assist her. This last week we had to tell mum that our brother (her eldest son) had died. The support and kindness shown by all was wonderful and greatly appreciated
by all our family.
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Review from Geof M (Son of Resident) published on 13 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say how excellent I think the whole team at Forest View are. My mother came to them for respite care following a bad fall and surgery and a refusal from her previous assisted living care home to have her back due to concerns over her safety. The deputy manager at Forest View was so helpful
and welcoming it turned a very difficult situation into a positive one. We were kept informed of my mother's progress, were able to speak to her daily and when I visited I was made very welcome. The facilities are great but it is the staff and their very welcoming helpful attitude which stand out. I have no hesitation in recommending Forest View. With the Deputy Manager's help, my mother is now moving to a new home nearer to family members but if we lived nearer then Forest View would be our first choice.
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Review from Mark H (Son of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
During the pandemic I have been unable to spend much time with my mother inside the care home, therefore it is difficult for me to accurately assess the questions. What I do know is that every time I visit I am welcomed warmly by the staff and that they are wonderful towards my mother. I am very confident
that she is treated with dignity and care.
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Review from V W (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family are so pleased with the care for mun. The staff are so nice to my mum and family.
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Review from P A (Partner of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It may not be the most luxurious care home in Sussex but if the most vital reason for its existence is to care and support the elderly, then it stands with the best of them. If I won the lottery I would never want my partner to be moved elsewhere.
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Review from Christine H (Wife of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff at Forest View polite, helpful and devoted to helping the people feel safe and loved. I have been kept informed if my husband had any problems. Nothing would seem too much trouble. I am disabled myself and respect and appreciate all they do.
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Forest View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Forest View is calculated as follows: ( (206 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 259 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Forest View is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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