Chalcraft Hall

76 Chalcraft Lane, North Bersted, Bognor Regis PO21 5TS

Owner: Musgrave Ventures Ltd

Person in charge: Sean Minks (Proprietor)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Over 60 years as assessed. Ages 60+.

Languages Spoken by Staff (other than English): Bulgarian, French, Polish

Single Rooms: 20

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £775 – £1000 (These prices are only a guideline, please contact Chalcraft Hall to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Chalcraft Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Chalcraft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Chalcraft Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for Chalcraft Hall is calculated as follows: ( (80 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 119 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Chalcraft Hall is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Chalcraft Hall has a Review Score of 8.9 (8.863) from 10 Reviews


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chalcraft Hall?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chalcraft Hall

  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I reached crisis point with my husband and they responded magnificently. They took him straight away and made him feel very welcome - settled him down and the attention they gave him (a demanding patient) was wonderful. It was very reassuring to know that he was being so well looked after. I can never thank the staff enough for the way they looked after him.

How likely would you be to recommend Chalcraft Hall? Likely

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Average Rating:   4.3 out of 5

As a family we were so lucky to have found this care home for my father. The staff are a wonderfully caring bunch of people run by an excellent manager. The warm and friendly care my father, who has dementia, received couldn't have been better. I would highly recommend Chalcraft Hall.

How likely would you be to recommend Chalcraft Hall? Extremely Likely

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Average Rating:   4.8 out of 5

I am very satisfied with the care mum receives. The introduction of the Activities Co-ordinator is making a huge difference to the residents - well done. Improvements to furnishings/furniture have recently been made and are ongoing to ensure better standards of comfort for the residents.

How likely would you be to recommend Chalcraft Hall? Extremely Likely

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Average Rating:   4.5 out of 5

Sara Whitworth, Deputy Manager at Chalcraft Hall responded to this review on 08 Dec 2017:

Thank you Anne.

As soon as we walked through the doors, we knew we had found the right care home for my 95-year-old mum. The cleanliness, activities, safety, care, dignity and staff were second to none. It felt like one big family home.

How likely would you be to recommend Chalcraft Hall? Extremely Likely

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Average Rating:   5 out of 5

Sara Whitworth, Administrator at Chalcraft Hall responded to this review on 17 Mar 2017:

Thank you for such a lovely review :-)

A friendly loving home.

How likely would you be to recommend Chalcraft Hall? Extremely Likely

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Average Rating:   4.9 out of 5

My late cousin's wife could not be in a better home. She has been there since October 2010. There have been changes in ownership and staff but fortunately, has not interrupted the care given. They understand her sad illness which is so common these days. It was fortunate that social services placed her in this home which specialises in dementia. We had to purchase a special bed on her behalf in May 2014, therefore making it easier for the staff to move her in and out of bed. They also have a hoist to move her into a wheelchair when needed. Obviously, this is costing her a lot of money, but she is not aware of this.

How likely would you be to recommend Chalcraft Hall? Extremely Likely

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Average Rating:   3.9 out of 5

Clothes seem to be a problem, especially underclothes that we keep on having to replace. Also sometimes she seems to be wearing things that do not belong to her. We feel perhaps her possessions are with another resident, including furniture, so a closer control of each resident's possessions might prove helpful.

How likely would you be to recommend Chalcraft Hall? Extremely Likely

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Average Rating:   4.3 out of 5

This vibrant, friendly service has gone beyond the "call of duty" to make my mother-in-law feel at home. The staff are really caring and pull out all the stops to help their clients enjoy a productive, happy life. The home has a lovely feel to it, reflected from the clients who all seem to enjoy their lives as the staff team make the family feel, so they have the care but also the fun of being in a family setting together. If this service was a hotel I would give it five stars!!

How likely would you be to recommend Chalcraft Hall? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has spent the last 6 years in another residential home, but earlier this year they decided that they could no longer give her the care she needed as her Alzheimer's progressed. After looking around other homes that dealt with only dementia residents I visited Chalcraft Hall. From the moment the door was opened the friendliness, professionalism and care for both residents and their relatives were obvious. There are only 20+ residents and what seems like the same number of staff ! they are never left to their own devices and are supervised at all times . I take my mother out most days but each time I visit there is always drinks ( sometimes alcoholic !) being handed out with homemade cakes. Kay is in charge of entertainment and is always to be found dancing ,singing or doing quizzes with all the residents , not to mention the sing songs with a gentleman on a Thursday afternoon with his accordion. BRILLIANT ! I would Whole heartedly recommend checking it out I wish I had sooner

How likely would you be to recommend Chalcraft Hall? Extremely Likely

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Average Rating:   5 out of 5

I know activities will be increased so when they do I would mark that section as excellent. We have been very happy with the care home, the cleanliness, staff and meals available. Mums room is very comfortable.

How likely would you be to recommend Chalcraft Hall? Extremely Likely

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Average Rating:   4.6 out of 5

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