Deerswood Lodge is a modern care facility made up of nine self-contained living units that are suitable for a wide range of care purposes, including dementia care, respite and residential care, as well as specialising in physical disabilities and sensory impairments.
Residents with both mental and physical frailties can feel more empowered and independent within the service, which is also set up to appreciate the concerns of family and loved ones.
One of Shaw Healthcare's policies, aimed towards improving the general long-term health of elderly people, is to allow access to a wide range of activities, entertainments and organised outings.
Group: Shaw Healthcare
Person in charge: Arlette Chalcraft (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 90 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 90
Rooms with ensuite WC: 90
Facilities & Services: Day Care
Latest Care Quality Commission* Report on Deerswood Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.3 (maximum of 10) for Deerswood Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Deerswood Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.625 for Deerswood Lodge is calculated as follows: ( (31 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.625
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.667 Points relating to the number of positive Reviews for Deerswood Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 3 Reviews ÷ 18 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Deerswood Lodge has a Review Score of 8.3 (8.292) from 4 Reviews
Review submitted from a Postal Card by Melvin F (Son of Resident) on Friday 20 October 2017. Relates to October 2017.
I booked my mother into Deerswood Lodge for 1 week's respite. In spite of queries raised over the agreed cost, the cost was honoured by the Shaw admin team, and my mother had a very enjoyable stay. Mother reported the staff were very kind and friendly, also the food was of a good standard. When I visited Mother, I also experienced friendly and efficient staff.
When considering more permanent long-term care, I would certainly consider Deerswood for my mother.
How likely would you be to recommend Deerswood Lodge? Extremely Likely
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Review submitted from a Postal Card by John H (Wife of Resident) on Wednesday 9 August 2017.
Very good and wonderful staff.
How likely would you be to recommend Deerswood Lodge? Likely
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Review submitted from a Postal Card by Clive P (Husband of Resident) on Wednesday 9 August 2017. Relates to August 2017.
I think that the home is excellent and the staff are very, very good. The rooms are very good. The staff and management make me feel welcome anytime and they are always present. It puts me at ease. My wife is always looked after well and staff put my wife's needs first.
How likely would you be to recommend Deerswood Lodge? Extremely Likely
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Review submitted from a Website Submission by Susan R (Daughter of Resident) on Sunday 19 July 2015. Relates to May 2015.
I am impressed with the attitude of this home. The staff are friendly, they are attentive and keep a check on all patients. The home is bright and airy, the staff are well trained, the patients are allowed to go where they want inside the building and the grounds, they are taken out regularly on shopping trips and outings. The rooms are a good size with bright decor.
How likely would you be to recommend Deerswood Lodge? Extremely Likely
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Treated with Dignity
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Management
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Job Title: HR Manager
Joined: 2001
Description:
I started working for Shaw in 2001 as a Home Administrator. I'm now the Regional HR Manager for the South East Region and I'm responsible for helping the managers with aspects of employing and supporting their staff team which is an incredibly varied and exciting role. One of my main responsibilities is overseeing the recruitment of our staff. Working in care as a support worker can be a fantastic feeling. You get to make a real difference to the lives of vulnerable people whilst earning a competitive salary. I meet people on a daily basis who are incredibly passionate about what they do, and its great to see our core values or 'wellness, happiness, and kindness' really being put to use when it comes to the care of our service users. We are always on the look out for committed people who would like to compliment our existing staff team. If you would like to consider a career in care for the first time, or whether you are an experienced carer or nurse we would be happy to talk through the positions we have available with you. If you would like to know anything please call us on 02920 365072 or you can check out our job vacancies at www.shaw.co.uk
There are currently no Care Home Idol entrants who have performed at Deerswood Lodge