Deerswood Lodge, Crawley, West Sussex
Deerswood Lodge, Crawley, West Sussex
Deerswood Lodge, Crawley, West Sussex

Deerswood Lodge is a modern care facility made up of nine self-contained living units that are suitable for a wide range of care purposes, including dementia care, respite and residential care, as well as specialising in physical disabilities and sensory impairments.

Residents with both mental and physical frailties can feel more empowered and independent within the service, which is also set up to appreciate the concerns of family and loved ones.

One of Shaw Healthcare's policies, aimed towards improving the general long-term health of elderly people, is to allow access to a wide range of activities, entertainments and organised outings.

Group: Shaw Healthcare

Person in charge: Arlette Chalcraft (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Day Care

Latest Care Quality Commission* Report on Deerswood Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Deerswood Lodge has a Review Score of 8.3 (8.292)

The Review Score of 8.3 (maximum of 10) for Deerswood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Deerswood Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Deerswood Lodge is calculated as follows: ( (31 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.667 Points relating to the number of positive Reviews for Deerswood Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 3 Reviews ÷ 18 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Deerswood Lodge?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Deerswood Lodge

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I booked my mother into Deerswood Lodge for 1 week's respite. In spite of queries raised over the agreed cost, the cost was honoured by the Shaw admin team, and my mother had a very enjoyable stay. Mother reported the staff were very kind and friendly, also the food was of a good standard. When I visited Mother, I also experienced friendly and efficient staff.

When considering more permanent long-term care, I would certainly consider Deerswood for my mother.

How likely would you be to recommend Deerswood Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good and wonderful staff.

How likely would you be to recommend Deerswood Lodge? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think that the home is excellent and the staff are very, very good. The rooms are very good. The staff and management make me feel welcome anytime and they are always present. It puts me at ease. My wife is always looked after well and staff put my wife's needs first.

How likely would you be to recommend Deerswood Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am impressed with the attitude of this home. The staff are friendly, they are attentive and keep a check on all patients. The home is bright and airy, the staff are well trained, the patients are allowed to go where they want inside the building and the grounds, they are taken out regularly on shopping trips and outings. The rooms are a good size with bright decor.

How likely would you be to recommend Deerswood Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Deerswood Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Deerswood Lodge

Job Vacancies

Staff Profiles

Leyla

Leyla Ari

Job Title: HR Manager

Joined: 2001

Description:

I started working for Shaw in 2001 as a Home Administrator. I'm now the Regional HR Manager for the South East Region and I'm responsible for helping the managers with aspects of employing and supporting their staff team which is an incredibly varied and exciting role. One of my main responsibilities is overseeing the recruitment of our staff. Working in care as a support worker can be a fantastic feeling. You get to make a real difference to the lives of vulnerable people whilst earning a competitive salary. I meet people on a daily basis who are incredibly passionate about what they do, and its great to see our core values or 'wellness, happiness, and kindness' really being put to use when it comes to the care of our service users. We are always on the look out for committed people who would like to compliment our existing staff team. If you would like to consider a career in care for the first time, or whether you are an experienced carer or nurse we would be happy to talk through the positions we have available with you. If you would like to know anything please call us on 02920 365072 or you can check out our job vacancies at www.shaw.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Deerswood Lodge