






Deerswood Lodge is a modern care facility in Ifield, Crawley. It is made up of nine self-contained living units that are suitable for a wide range of care purposes, including residential care, dementia care and respite care. The team also specialise in caring for people living with physical disabilities and sensory impairments.
The home has some special features, such as a ‘wellness room’ where residents can go for hairdressing, pampering or...
Care Provided by Deerswood Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Deerswood Lodge for full pricing details and T&Cs.
Contact Deerswood Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Suwannarut Illman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Deerswood Lodge Reviews (112)
Deerswood Lodge has a Review Score of 9.8 (9.845) out of 10, based on 44 reviews in the last 2 years.
Over all time Deerswood Lodge has 112 reviews.
My aunt settled in easily due to sympathetic staff. She has dementia which staff handle well. Activities are daily and inclusive, in a relaxed atmosphere. She is always clean, clothes washed. Room is kept clean and smells nice too. She likes the food which is cut up for her. I am always welcome when i visit and receive an update on how she is doing.
Thank you so much for your kind review. We're delighted to hear that your aunt has settled in so well and that she feels happy, comfortable, and well cared for. Your lovely feedback means a great deal to our team, and we truly appreciate your support.
She arrived in a very bad state and couldn't even hold her head up due to the neglect of previous place let alone hold a conversation but settled very quickly and within weeks due to the care she recieved she was back to how she'd been before we placed her in the previous home.
The home is well run and the manager takes pride in his residents comfort, safety and happiness.
Residents free to roam about and not confined to one area. Staff friendly and approachable.
Our mum was treated with kindness and loved joking with staff.
Always updated on our mums care and she was always happy when we visited.
They've become like family for us
Thank you for your heartfelt review. We're delighted to hear that your mum settled so well and that our team's care made such a positive difference to her wellbeing. Your kind words about our staff, management and the welcoming atmosphere mean a great deal to us. It was a privilege to care for your mum, and we're honoured to have become like family to you.
My husband and I visited Deerswood Lodge on the 8th of June, the visit was with my mother who is a resident. We were greeted with friendly faced staff who enjoyed meeting our dog, the staff had time to say hello and asked who we had come to see. We signed the visitor's book and proceeded to Mums room, we noticed that the carpets on the stairs were in the process of being cleaned and looked fresh, infact all areas looked clean & tidy & welcoming. We entered Mums room & she was delighted to see us. We travel from Cornwall to see Mum and it was lovely to see her looking so well and happy. Mums room was clean and fresh and she had everything she needed at arms length. Mum said she was happy living there and the carers were really nice which is lovely to hear. Whilst we were with Mum several staff popped by including a nurse to ask mum how she was today. We also were made a cup of tea which was most welcome. A member of staff also help me find a vase for the flowers I brought for Mum.
Thank you for your lovely feedback. We're delighted to hear you were made to feel so welcome at Deerswood Lodge and that your mum is happy, well cared for, and comfortable in her room. It's also wonderful to know our team were attentive and helpful during your visit. We really appreciate you taking the time to share your experience.
I wanted Mum to be safe and happy and that gives me peace of mind. The staff all seem good and friendly, and Mom does seem happy and settled.
Thank you for your kind review. We are pleased to hear your mum feels happy and settled with us, and that you have peace of mind knowing she is safe and well cared for. Your lovely comments about our team are greatly appreciated.
Deerswood Lodge is honestly the very best care home for my father.
It was heart breaking to have to send him to a home but in reality it's the very best place for him.
All the staff are impeccably trained professionals who show genuine care to all the residents.
They have gone beyond the boundaries of what would be required and I am truly grateful for their care and dedication
Thank you so much for your kind words. We're truly honoured to care for your father and it means a lot to know our team's dedication makes a difference.
My mother has been in Deerswood for 9 years now. She is well supported by both management and carers.
Thank you so much for your kind words. It means a great deal to know your mother has been happy and well supported with us over the past nine years, we're truly grateful for your continued trust.
My mother has been at Deerswood Lodge for one week after a stay in hospital following several falls and unable to cope at home. I feel compelled to write this review so soon into her stay because I am blown away by the kindness of every member of staff no matter their role. Mum has been made to feel so welcome by everyone. I am a specialist hospital nurse of 35 years so I know good care and I was so anxious about mum moving away from home as was she. I could not feel more reassured about leaving mum in their wonderfully kind, capable and caring hands. Her room and the whole home is spotless and so well equipped. The food and menu choices are incredible , beautifully presented and so much attention is taken by the carers to make sure mum has exactly what she would like to eat . I love visiting , there is always something going on, music playing , laughter and chat, the residents have total freedom of the home. It is such a fabulous place .
Thank you for your wonderful review. We are so pleased to hear that your mother has settled in well and feels welcome at Deerswood Lodge. It is great to know that you feel reassured by the care, attention and kindness of the team, and that you enjoy visiting and seeing the home so vibrant and comfortable. Your feedback is very much appreciated.
Deerswood Care Home has been such a home to my grandad. The staff are so amazing, kind and caring. I truly believe if my grandad was not in this home with kind staff my grandad would not be here. This home has given him a new lease of life, he has been through so much with his health, but with the fantastic staff taking care of him, I know he will be ok. Thank you Deerswood.
Thank you so much for your heartfelt review. We're so happy to hear that Deerswood has given your grandad such a positive experience and that our staff have made such a difference in his care. Your trust and kind words mean the world to us. We'll continue to do everything we can to support your grandad and all our residents. Thank you again!
Once again Deerswood Lodge have been excellent in looking after my stepfather who has been very poorly over the last month. All staff go above and beyond to look after him, I can only say if it wasn't for their devoted care, he wouldn't be here now. The home is spotlessly clean, entertainment amazing, and I enjoy my visits there with my daughter as we enjoy our chats with the residents.
Thank you so much for your kind words about Deerswood Lodge. We're so glad to hear that your stepfather has received the care and support he needs during such a challenging time. It's wonderful to know that both the staff and the atmosphere at the home have made your visits enjoyable. We truly appreciate you taking the time to share your positive experience.
My sincere thanks to all.
From Patricia (Denny)
Thank you so much for your kind and thoughtful words. We are truly honoured to have cared for your sister and are glad we were able to offer her comfort, dignity and support during her time with us. It also means a great deal to know that you felt welcomed and kept informed. Our sincere condolences to you and your family, and thank you again for taking the time to share your experience.
Tony loves staying here.
Thank you for taking the time to leave us a review, we are pleased to hear that Tony loves it here at Deerswood Lodge.
My Mother in law has been in Deerswood Lodge Cedar unit for many years her care is kind and considerate, today I observed both Danielle & Lucy being very kind , caring and sensitive to the needs of Ann who has advanced Alzheimer's. Kindness, Care and safety when one is unable to communicate there needs is the most important quality and responsibility required and these two care assistants were exceptional caring and today put my mind at ease by realising Ann was best suited to bed rest and being made comfortable.please acknowledge there professionalism !!
Thank you so much for sharing this. We're really glad to hear your mother-in-law has been so well cared for at Deerswood Lodge. We'll make sure Danielle and Lucy get the recognition they deserve! Your kind words truly mean a lot, and we're so pleased they were able to put your mind at ease.
Of all the care homes my friend has been in (and it's a lot), I rate this one as the nicest.
Thank you so much for your kind words. We're delighted to hear that you feel Deerswood Lodge is the nicest home your friend has stayed in. Our team work hard to create a welcoming and comfortable environment for all our residents, so your feedback truly means a lot to us.
We were really worried that the move would have a negative effect on her Dementia, infact the opposite has happened, Mum is settled very quickly, she is happy & content, enjoys the activities, loves having her own bathroom, cannot praise her carers enough.
My sister & I are extremly happy with the care given
Thank you so much for sharing your wonderful feedback. We are thrilled to hear that your mum has settled in so quickly and is happy and content at Deerswood Lodge. It is fantastic to know that she is enjoying the activities, appreciates having her own bathroom, and feels well cared for by our team....
The Entertainments guy Michael was today gently leading one of the residents , I think her name is Joan by her hand around the ground floor EMI unit and gardens talking and being a kind friend , he has lots of patience is always smiling and is great at entertaining and putting on a great show and sing sling which the advanced Demrntia residents noticeably enjoy , keep up the entertainments more and some Pet therapy and visits would be good . The majority of the staff on the Dementia ground floor are patient and take time with their residents
Thank you for your lovely comments about Michael and the dementia care team. It's wonderful to hear how patient and kind they are, and that the residents enjoy the entertainment so much. We appreciate your suggestions for more pet therapy and visits-those are great ideas!
I have been here for 3 years, and I like the attitude of staff, they have a relaxed manner at all times. All departments are approachable and helpful. I had a birthday special 100th and they made it so wonderful for me, my birthday cake was fantastic, so beautiful. Deerswood has changed my expectations of living in a home.
Thank you for sharing your experience with us. We're so happy to hear you enjoy the friendly and relaxed atmosphere here. It's wonderful that your 100th birthday was so special - you truly deserve it! We're glad Deerswood has exceeded your expectations.
The staff are friendly, helpful and knowledgeable, and I would recommend Deerswood without hesitation.
Thank you for your thoughtful feedback. We're glad to hear your mum feels safe and well cared for at Deerswood. Our team takes pride in providing friendly and knowledgeable support, and your recommendation means a great deal to us.
The staff communicate effectively with us and my grandma. The care and support she receives has brought a smile to her face again.
Thank you so much for your kind words. We're delighted to hear your grandma is feeling welcome and comfortable with us. It's wonderful to know she's smiling again - that means a lot to our whole team. We'll continue to provide her with the best care and support.
At the time, she was depressed, anxious, and angry about her lot in life. She had just spent 3 months in another care home and the experience wasn't a happy one.
She was hesitant to say the least to move to Deerswood, which was further away from her home in Hassocks.
Fast forward nearly 18 months and my mum is a changed person. She is about as content and settled as she has been in over a decade. Along with a change in her medication, this positive change in her has been down to the supportive, welcoming and calm environment at Deerswood.
I honestly couldn't be happier with the care and attention that my mum receives from every member of staff at Deerwood. It really is a joyous place, and I am always greeted with a smile and a hello by everybody whenever I visit. My mum has found a community and "her tribe" at Deerswood, and it has transformed her outlook on life.
I would thoroughly recommend Deerswood to anybody.
Thank you so much for your kind words. We're delighted to hear how well Ann has settled and that she feels at home here at Deerswood. It means a lot to our team to know we've made such a positive difference!
We are always made to feel welcome and it's lovely to see the familiar friendly faces, who work very hard to help mum with her care, it is truly appreciated. Mum enjoys sitting in the lounge with the company of the other residents. Her appetite has really improved with the lovely meals, snacks and cups of teas.
The staff really did an amazing job putting on another wonderful summer party this year, we all really enjoyed the tea and cakes and wheelbarrow flower displays. Mum particularly enjoyed the local choir, they were Brilliant!
Thanks again for all that you do.
Thank you so much for your kind words. We are delighted to hear that your mum is happy and enjoying her time at Deerswood Lodge. It is always a pleasure to care for her and to see her enjoying the company of fellow residents. We are so pleased you all enjoyed the summer party and the choir. Your appreciation means a lot to all of us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2026Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 21 Oct 2024
Residents at a care home in Crawley enjoyed a heart-warming afternoon visiting a local independent school, marking a delightful return to the classroom. Deerwood Lodge residents enjoyed tea and cake...
There are no upcoming events for Deerswood Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Deerswood Lodge.
Accreditations
There are no accreditations posted yet for Deerswood Lodge.
Meet the Team (5)

The most rewarding part of my job is enriching the lives of those who live here and being a part of their family; making special memories with residents and their families; marking special occasions and celebrating milestones.
My colleagues at Shaw have been nothing but supportive and shown a great deal of encouragement throughout my career progression. There is always further training available if you wish to and I highly recommend Shaw to anyone looking for a career in care with opportunities to progress to various roles.
In 2008 Wan Joined Mill River Lodge in Horsham as a team leader (previously working as a support worker for another company) with hours to suit around her family.
Wan moved to Hillside Lodge in Pulborough and was appointed deputy manager to cover maternity leave. In 2016, Wan moved to Burleys Wood in Crawley as acting manager. She applied for the post permanently and was successful. Was took time off to have a baby and once her maternity leave finished she started as manager at Deerswood Lodge in 2019.
During her time at Shaw, Wan has achieved her QCF level 5 in Leadership for health and social care in adults, embracing the journey of living with dementia, Coaching and Mentoring as well as level 4 Safeguarding for Leaders.
Wan has twice won a National Shaw Star award for Outstanding management contribution and she was also recently featured as ‘Manager of the Month’ in a trade publication, Care Home Professional.

Jackie joined Shaw when they took over from West Sussex in 2005 and was part of the team that moved into a brand new purpose-built care home in Horsham. Jackie started working in care in 1993 as a support worker initially because it fitted around her child care needs but it must have been a good choice because 30 years on she is still in the care industry. Jackie was promoted to Team leader and has worked in several of the Shaw homes within the region taking on various roles such as being seconded to Deputy Manager. Jackie managed a busy and thriving day centre at Forest View in Burgess Hill enriching the lives of elderly people who were living with Dementia. The daycare service was a lifeline to many who lived alone in the community. Sadly the Day Centre closed during the Pandemic. Jackie was asked if she would like to take the role of Unit Manager at Deerswood Lodge. Jackie is now the unit manager on the residential floor.
Jackie has always enjoyed whatever role she has been asked to do but being the Unit Manager at Deerswood is by far the most enjoyable and rewarding despite the many challenges this role can bring. Jackie loves being able to make a difference in people's lives and helping them transition from living in the community to coming into care. Jackie also enjoys building relationships with residents' families and friends she finds this an important part of the role as they are entrusting their loved ones' care to us.
Jackie said “ I am proud to work for Shaw Healthcare and feel valued as an employee and I am proud to be a part of the Deerswood Team and the lovely feedback we receive from the residents and their families as we strive to provide a home from home environment for all of our residents.

Bogdan, also known by everyone as Bob, originally from Romania, embarked on his journey with Shaw Healthcare in 2017 through an overseas staff recruitment program.
His professional background in sales, where he held managerial roles, later applied to the healthcare industry. In 2019, after demonstrating his adaptability and commitment to Deerswood Lodge, Bob’s dedication and leadership qualities were recognised when he was promoted to the position of Team Leader. Also, in the same year, he completed the training to become a manual handling instructor.
Bob expresses his passion for his work, emphasising the dynamic environment he encounters daily. The variety of situations he faces every shift keeps him engaged and motivated to make a positive impact in the life of those he cares for.

Caroline has worked in the care industry for over 10 years, she started her career working as a carer in the community, looking after clients in their own homes. As time passed, Caroline chose to progress her career and applied to work in a Residential Home where she gained more knowledge and understanding about caring for others. In July 2022, Caroline became part of the Deerswood Lodge family as a Team Leader during the night. As Caroline`s knowledge and experience developed, she chose to move on to the day shifts to learn more about her role and progress. Since working at Deerswood Lodge, Caroline has never looked back. She thoroughly enjoys coming to work each day and making a difference in people's lives. Caroline will always help and support her team to ensure the residents are living their best life. Caroline has recently trained to become a trainer in delivering “Do I know you?”, this is a course to teach and support others to care for residents living with Dementia.
Caroline is a kind, caring and passionate Team Leader who always give 110%. Caroline enjoys teaching new support workers about ways in which residents living with Dementia can be cared for and techniques to improve communication and engagement. Caroline feels that Deerswood Lodge has a sense of community and family, she truly believes in the Shaw values and this shows in her everyday work. Caroline feels that the level of care provided to the residents is to a very high standard and ensures that each and every person`s wishes and choices are listened to and respected.

Carmen began her journey with Shaw in October 2007 when she started her role as a Bank Support Worker at Deerswood Lodge, she then became a permanent member of the team in 2010. Carmen was keen to progress and went on to complete her QCF Levels 2 and 3 in Health and Social Care in 2015. Following this, Carmen was promoted to Team Leader in December 2015. Carmen is a very positive person and always looks on the brighter side of life, she is always smiling and brings joy to the residents at Deerswood Lodge.
Since joining Deerswood Lodge, Carmen has always enjoyed her role and always gives 110%. She is kind-hearted, calm and a very respectful lady who always puts the resident's needs and wishes first. Carmen has developed her knowledge and understanding over the years and is thankful to Shaw for giving her these opportunities. Carmen often expresses how much she loves the residents at Deerswood Lodge and considers the home to be her second home. Carmen feels that there have been many highs and lows throughout her career however, when she is at Deerswood Lodge, she feels surrounded by love, care, respect and support.
Carmen has been at Deerswood Lodge for 16 years and is a valued member of the Deerswood Lodge family. Carmen is dedicated to ensuring that the residents receive the highest standard of care, as well as kindness, love and respect. Carmen will always ensure she makes time to spend with the residents and listen about their day which always brings a smile to their faces. Carmen is committed to her role and feels happy knowing that she makes a difference in people's lives every day. Deerswood Lodge is a home to our residents and also, a second home to our wonderful team.
Frequently Asked Questions about Deerswood Lodge
What types of Care is Deerswood Lodge registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Deerswood Lodge have?
There are 90 Single Rooms.
What are the Facilities & Services at Deerswood Lodge?
Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Deerswood Lodge to the centre of Crawley?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deerswood Lodge to verify any information. View our terms and conditions. Deerswood Lodge has an Enhanced Service -more info.