






Deerswood Lodge is a modern care facility in Ifield, Crawley. It is made up of nine self-contained living units that are suitable for a wide range of care purposes, including residential care, dementia care and respite care. The team also specialise in caring for people living with physical disabilities and sensory impairments.
The home has some special features, such as a ‘wellness room’ where residents can go for hairdressing, pampering or...
Care Provided by Deerswood Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Deerswood Lodge for full pricing details and T&Cs.
Contact Deerswood Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Suwannarut Illman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Deerswood Lodge Reviews (112)
Deerswood Lodge has a Review Score of 9.8 (9.845) out of 10, based on 44 reviews in the last 2 years.
Over all time Deerswood Lodge has 112 reviews.
Lovely, caring place. All the staff are friendly and look after my gran with exceptional. The building is always clean and cheerful.
My mother moved to Deerswood Lodge earlier this year (2022). All of the carers have made her feel welcome. The manager was very helpful in offering advice and making the move as smooth as possible. Whenever I visit my mother, she always seems settled.
My mother was admitted for 12 days respite care. Deerswood Lodge were extremely helpful from the minute we arrived until the minute we left. The team were amazing in their care towards my mother and I was notified immediately when my mother had a short period of being unwell. My sister and I agree that this is by far the best home she has been in and that is including some that we paid privately for. Thank you so very much.
When the time comes I just hope and pray that I can get him in with Deerswood. The staff are indescribably brilliant with him and he has never once complained to me about anything which takes a lot of strain away from a very difficult time when dementia is progressing to that awkward stage when I am thinking about permanent care for him. I have always found the staff, across the board, very helpful and nothing is too much trouble for them. I cannot recommend Deerswood Lodge high enough, if I could give them ten stars - I would! Well done team!
I have found all the staff very friendly and kind to my father. The staff in the office are extremely helpful and nothing is too much. The care staff attending to my father are very warm and show a great deal of care for him. They keep me informed as to his condition on the days I see him.
My dad is being looked after in very safe hands. The care he is receiving is second to none. Everyone so cheerful who I have seen. Nothing seems to be any trouble. The room is clean and tidy, as he also is. I would like to say a very big thank you and to say you are doing a wonderful job. I couldn't do it and remain so positive. Well done, all of you and thank you.
As someone visiting a resident, particularly during the Covid-19 situation, I have been welcomed and treated with friendly and courteous staff. The parts of the Deerswood Lodge Care Home I have visited are clean, tidy, light and airy. The resident has been made very comfortable and treated with warmth and respect. Although it wasn't a planned move to the home, she has adapted well and this is due to how the staff have made her feel and within a short stay she is happy to now call Deerswood Lodge her home.
I cannot thank Deerswood Lodge Care Home enough for their care and commitment and professional behaviour during this very stressful time. Their communications from the service manager is excellent.
My mum has been settled at Deerswood Lodge Care Home, home and grounds are lovely, staff are friendly and helpful, no complaints.
I honestly can't say enough about the staff and the facilities at Deerswood Lodge. The team leader took such good care of my mum the whole of her stay.
On arrival, I was immediately greeted with a friendly smile and was put at ease. The manager there talked me through everything and what I thought was going to be stressful was made easier. Mum is happy and is being treated and looks very well. I have no worries whatsoever that Mum is in a very good place.
My father, who suffers from dementia, has been staying at Deerswood Lodge for the last 18 months and the staff have given him excellent care and have been really kind and caring. It's been a difficult time for care homes during COVID and the Deerswood staff have been fantastic and have constantly been in touch and communicating with the family as well as facilitating visits under difficult circumstances. I couldn't recommend them highly enough.
My Mum spent the last year of her life at Deerswood Lodge and was extremely happy. She was always treated with respect, dignity and received wonderful care. The staff at Deerswood were always welcoming and friendly, and professional, and contributed to a warm and friendly environment, with the resident's wellbeing their primary concern. A special mention to the Team leader who, during the pandemic,( as we were unable to visit, ) took great care of Mum. He always called if he had any concerns, and also went the extra mile, enjoying Mums sense of humour, listening to her stories, and singing with her! We felt fortunate that Mum was there and would recommend it as a first-class care home.
The staff make sure he receives care relevant to his needs and they seem lovely and very efficient.
The rooms are clean and nicely decorated and they have lots of activities for residents to join in with.
The gardens are well kept too.
Putting our Dad into a care home was one of the hardest decisions we have ever had to make as a family made worse by the fact that we had lost our beautiful mum and Dads beloved wife a year earlier. The virus and subsequent lockdown added to Dad's loneliness and even though we did what we could to keep Dad motivated and provide company for him it was never enough, he was neglecting himself in lots of ways including nutritionally. We knew we had to act and look for somewhere he could live with only the very best care and somewhere he would be safe. We chose Deerswood Lodge and I am so glad we did, the staff team have been amazing from the time we were met at the door they were so welcoming and friendly and have remained so every time we visit. We have noticed a difference in Dad in just a few months he has been there, he looks brighter, happier and has put on weight, the very fact he is never without company makes us happy. The Manager and her team have been fantastic from the start.
I was admitted to Deerswood Lodge having been in hospital after having treatment for a fall. I was welcomed by a member of staff. I was surprised at the size of the home and my impression was of a very clean and organized care home. Throughout my short stay, I was treated with extreme dignity and kindness from all of the staff who cared for me with the utmost professionalism. I make special references to the helpfulness of the staff who were friendly and always willing to help me whenever I required. The food was served regularly and was of a good standard and variety. The washing facilities were very good and the bed was very comfortable. Unfortunately, I was not able to explore the home as I was in isolation as per their protocol in order to maintain covid-19, and this was very strictly carried out. The Parrot constantly sang and added to the happy atmosphere which prevailed.
The staff at Deerswood Lodge were all very caring and understanding. They helped in every way they could to meet my father's needs and he settled in very quickly. They always had time for me and enabled me to have as much contact with my dad as I could as his stay was during the lockdown period.
I speak to my dad at least twice a day on FaceTime and if there is a problem with his iPad the staff are always there to help him out. By using FaceTime I can see my dad who always looks clean, well-groomed and content. He always speaks highly of the staff and he says they can't do enough for him which is a great comfort for me.
I would be very happy to do another review when the virus is finally under control and things go back to normal. I am writing this review about the home while they are going through the most difficult time ever and they are doing the best they can under the most difficult circumstances.
My father moved into Deerswood Lodge in October 2020 after being in and out of hospital. He was living alone and both my brother and I were apprehensive about our father going into full time care. We did not need to worry because Deerswood Lodge has made our dad feel very at home despite the constraints of Covid 19. The nursing team have been amazing. Communication has been very good and we are kept very much in the loop with anything to do with Dad. We feel that our father is being taken very good care of. He always appears well looked after when we visit him. I can honestly say that I couldn’t think of anywhere better for my dad to be. I have no hesitation in recommending Deerswood Lodge to anyone looking for a family feel care home for their relatives.
with the care she is receiving - thankyou.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2026Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 21 Oct 2024
Residents at a care home in Crawley enjoyed a heart-warming afternoon visiting a local independent school, marking a delightful return to the classroom. Deerwood Lodge residents enjoyed tea and cake...
There are no upcoming events for Deerswood Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Deerswood Lodge.
Accreditations
There are no accreditations posted yet for Deerswood Lodge.
Meet the Team (5)

The most rewarding part of my job is enriching the lives of those who live here and being a part of their family; making special memories with residents and their families; marking special occasions and celebrating milestones.
My colleagues at Shaw have been nothing but supportive and shown a great deal of encouragement throughout my career progression. There is always further training available if you wish to and I highly recommend Shaw to anyone looking for a career in care with opportunities to progress to various roles.
In 2008 Wan Joined Mill River Lodge in Horsham as a team leader (previously working as a support worker for another company) with hours to suit around her family.
Wan moved to Hillside Lodge in Pulborough and was appointed deputy manager to cover maternity leave. In 2016, Wan moved to Burleys Wood in Crawley as acting manager. She applied for the post permanently and was successful. Was took time off to have a baby and once her maternity leave finished she started as manager at Deerswood Lodge in 2019.
During her time at Shaw, Wan has achieved her QCF level 5 in Leadership for health and social care in adults, embracing the journey of living with dementia, Coaching and Mentoring as well as level 4 Safeguarding for Leaders.
Wan has twice won a National Shaw Star award for Outstanding management contribution and she was also recently featured as ‘Manager of the Month’ in a trade publication, Care Home Professional.

Jackie joined Shaw when they took over from West Sussex in 2005 and was part of the team that moved into a brand new purpose-built care home in Horsham. Jackie started working in care in 1993 as a support worker initially because it fitted around her child care needs but it must have been a good choice because 30 years on she is still in the care industry. Jackie was promoted to Team leader and has worked in several of the Shaw homes within the region taking on various roles such as being seconded to Deputy Manager. Jackie managed a busy and thriving day centre at Forest View in Burgess Hill enriching the lives of elderly people who were living with Dementia. The daycare service was a lifeline to many who lived alone in the community. Sadly the Day Centre closed during the Pandemic. Jackie was asked if she would like to take the role of Unit Manager at Deerswood Lodge. Jackie is now the unit manager on the residential floor.
Jackie has always enjoyed whatever role she has been asked to do but being the Unit Manager at Deerswood is by far the most enjoyable and rewarding despite the many challenges this role can bring. Jackie loves being able to make a difference in people's lives and helping them transition from living in the community to coming into care. Jackie also enjoys building relationships with residents' families and friends she finds this an important part of the role as they are entrusting their loved ones' care to us.
Jackie said “ I am proud to work for Shaw Healthcare and feel valued as an employee and I am proud to be a part of the Deerswood Team and the lovely feedback we receive from the residents and their families as we strive to provide a home from home environment for all of our residents.

Bogdan, also known by everyone as Bob, originally from Romania, embarked on his journey with Shaw Healthcare in 2017 through an overseas staff recruitment program.
His professional background in sales, where he held managerial roles, later applied to the healthcare industry. In 2019, after demonstrating his adaptability and commitment to Deerswood Lodge, Bob’s dedication and leadership qualities were recognised when he was promoted to the position of Team Leader. Also, in the same year, he completed the training to become a manual handling instructor.
Bob expresses his passion for his work, emphasising the dynamic environment he encounters daily. The variety of situations he faces every shift keeps him engaged and motivated to make a positive impact in the life of those he cares for.

Caroline has worked in the care industry for over 10 years, she started her career working as a carer in the community, looking after clients in their own homes. As time passed, Caroline chose to progress her career and applied to work in a Residential Home where she gained more knowledge and understanding about caring for others. In July 2022, Caroline became part of the Deerswood Lodge family as a Team Leader during the night. As Caroline`s knowledge and experience developed, she chose to move on to the day shifts to learn more about her role and progress. Since working at Deerswood Lodge, Caroline has never looked back. She thoroughly enjoys coming to work each day and making a difference in people's lives. Caroline will always help and support her team to ensure the residents are living their best life. Caroline has recently trained to become a trainer in delivering “Do I know you?”, this is a course to teach and support others to care for residents living with Dementia.
Caroline is a kind, caring and passionate Team Leader who always give 110%. Caroline enjoys teaching new support workers about ways in which residents living with Dementia can be cared for and techniques to improve communication and engagement. Caroline feels that Deerswood Lodge has a sense of community and family, she truly believes in the Shaw values and this shows in her everyday work. Caroline feels that the level of care provided to the residents is to a very high standard and ensures that each and every person`s wishes and choices are listened to and respected.

Carmen began her journey with Shaw in October 2007 when she started her role as a Bank Support Worker at Deerswood Lodge, she then became a permanent member of the team in 2010. Carmen was keen to progress and went on to complete her QCF Levels 2 and 3 in Health and Social Care in 2015. Following this, Carmen was promoted to Team Leader in December 2015. Carmen is a very positive person and always looks on the brighter side of life, she is always smiling and brings joy to the residents at Deerswood Lodge.
Since joining Deerswood Lodge, Carmen has always enjoyed her role and always gives 110%. She is kind-hearted, calm and a very respectful lady who always puts the resident's needs and wishes first. Carmen has developed her knowledge and understanding over the years and is thankful to Shaw for giving her these opportunities. Carmen often expresses how much she loves the residents at Deerswood Lodge and considers the home to be her second home. Carmen feels that there have been many highs and lows throughout her career however, when she is at Deerswood Lodge, she feels surrounded by love, care, respect and support.
Carmen has been at Deerswood Lodge for 16 years and is a valued member of the Deerswood Lodge family. Carmen is dedicated to ensuring that the residents receive the highest standard of care, as well as kindness, love and respect. Carmen will always ensure she makes time to spend with the residents and listen about their day which always brings a smile to their faces. Carmen is committed to her role and feels happy knowing that she makes a difference in people's lives every day. Deerswood Lodge is a home to our residents and also, a second home to our wonderful team.
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