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The home has some special features, such as a ‘wellness room’ where residents can go for hairdressing, pampering or...
Care Provided by Deerswood Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Deerswood Lodge for full pricing details and T&Cs.
Contact Deerswood Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Suwannarut Illman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Deerswood Lodge Reviews (112)
Deerswood Lodge has a Review Score of 9.8 (9.845) out of 10, based on 44 reviews in the last 2 years.
Over all time Deerswood Lodge has 112 reviews.
If the Care Quality Commission gave out gold stars, Deerswood would win shed loads. Well done, keep up the good work.
The home is warm and friendly and makes me and our children welcome.
While my mother was in the care of the staff at Deerswood, she was treated with great kindness. Their care for her and the concern they showed for her made me profoundly thankful that she was in their hands.
My mother moved to Deerswood Lodge 4 months ago. I had visited several homes in the Horsham, Crawley area and Deerswood Lodge was the first home that I felt very comfortable with. The staff, admin and caring were very friendly and that was the reason I chose Deerswood Lodge. Everyone speaks to us on our visits and it's a very friendly and caring place. My mother is very happy and well cared for by all the dedicated staff. I would recommend Deerswood Lodge to anybody looking for a home for a loved one.
My wife has been at this care home for just over a year. In that time there were problems settling in but I guess this is quite normal. She has had a couple of setbacks. These have been dealt with. The care and professionalism, the staff and are excellent and very caring. I would not hesitate to recommend this home.
This care home was excellent in caring for my mother.
This is a good care home given the amount of funding at its disposal. The regular staff are kind, compassionate and do their best for residents. The activities are frequent and varied which helps keep residents entertained and engaged. Plenty of music mornings and crafts, bingo and quizzes. The residents would definitely benefit from more permanent staff as there are occasions, particularly in the mornings, when an extra pair of hands would be useful, but I don't believe residents safety is compromised. Some residents and particularly those with Dementia find Agency staff unsettling as they are unfamiliar to them and generally less knowledgeable regarding the individual needs, but due to staffing numbers, it seems their use is unavoidable. All in all, I feel happy that Mum is safe, well fed and well cared for at Deerswood Lodge.
My mother and father have been resident at Deerswood Lodge care home for almost three years. I am very happy with the care they receive.
I booked my mother into Deerswood Lodge for 1 week's respite. In spite of queries raised over the agreed cost, the cost was honoured by the Shaw admin team, and my mother had a very enjoyable stay. Mother reported the staff were very kind and friendly, also the food was of a good standard. When I visited Mother, I also experienced friendly and efficient staff.
When considering more permanent long-term care, I would certainly consider Deerswood for my mother.
I think that the home is excellent and the staff are very, very good. The rooms are very good. The staff and management make me feel welcome anytime and they are always present. It puts me at ease. My wife is always looked after well and staff put my wife's needs first.
Very good and wonderful staff.
I am impressed with the attitude of this home. The staff are friendly, they are attentive and keep a check on all patients. The home is bright and airy, the staff are well trained, the patients are allowed to go where they want inside the building and the grounds, they are taken out regularly on shopping trips and outings. The rooms are a good size with bright decor.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2026Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 21 Oct 2024
Residents at a care home in Crawley enjoyed a heart-warming afternoon visiting a local independent school, marking a delightful return to the classroom. Deerwood Lodge residents enjoyed tea and cake...
There are no upcoming events for Deerswood Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Deerswood Lodge.
Accreditations
There are no accreditations posted yet for Deerswood Lodge.
Meet the Team (5)

The most rewarding part of my job is enriching the lives of those who live here and being a part of their family; making special memories with residents and their families; marking special occasions and celebrating milestones.
My colleagues at Shaw have been nothing but supportive and shown a great deal of encouragement throughout my career progression. There is always further training available if you wish to and I highly recommend Shaw to anyone looking for a career in care with opportunities to progress to various roles.
In 2008 Wan Joined Mill River Lodge in Horsham as a team leader (previously working as a support worker for another company) with hours to suit around her family.
Wan moved to Hillside Lodge in Pulborough and was appointed deputy manager to cover maternity leave. In 2016, Wan moved to Burleys Wood in Crawley as acting manager. She applied for the post permanently and was successful. Was took time off to have a baby and once her maternity leave finished she started as manager at Deerswood Lodge in 2019.
During her time at Shaw, Wan has achieved her QCF level 5 in Leadership for health and social care in adults, embracing the journey of living with dementia, Coaching and Mentoring as well as level 4 Safeguarding for Leaders.
Wan has twice won a National Shaw Star award for Outstanding management contribution and she was also recently featured as ‘Manager of the Month’ in a trade publication, Care Home Professional.

Jackie joined Shaw when they took over from West Sussex in 2005 and was part of the team that moved into a brand new purpose-built care home in Horsham. Jackie started working in care in 1993 as a support worker initially because it fitted around her child care needs but it must have been a good choice because 30 years on she is still in the care industry. Jackie was promoted to Team leader and has worked in several of the Shaw homes within the region taking on various roles such as being seconded to Deputy Manager. Jackie managed a busy and thriving day centre at Forest View in Burgess Hill enriching the lives of elderly people who were living with Dementia. The daycare service was a lifeline to many who lived alone in the community. Sadly the Day Centre closed during the Pandemic. Jackie was asked if she would like to take the role of Unit Manager at Deerswood Lodge. Jackie is now the unit manager on the residential floor.
Jackie has always enjoyed whatever role she has been asked to do but being the Unit Manager at Deerswood is by far the most enjoyable and rewarding despite the many challenges this role can bring. Jackie loves being able to make a difference in people's lives and helping them transition from living in the community to coming into care. Jackie also enjoys building relationships with residents' families and friends she finds this an important part of the role as they are entrusting their loved ones' care to us.
Jackie said “ I am proud to work for Shaw Healthcare and feel valued as an employee and I am proud to be a part of the Deerswood Team and the lovely feedback we receive from the residents and their families as we strive to provide a home from home environment for all of our residents.

Bogdan, also known by everyone as Bob, originally from Romania, embarked on his journey with Shaw Healthcare in 2017 through an overseas staff recruitment program.
His professional background in sales, where he held managerial roles, later applied to the healthcare industry. In 2019, after demonstrating his adaptability and commitment to Deerswood Lodge, Bob’s dedication and leadership qualities were recognised when he was promoted to the position of Team Leader. Also, in the same year, he completed the training to become a manual handling instructor.
Bob expresses his passion for his work, emphasising the dynamic environment he encounters daily. The variety of situations he faces every shift keeps him engaged and motivated to make a positive impact in the life of those he cares for.

Caroline has worked in the care industry for over 10 years, she started her career working as a carer in the community, looking after clients in their own homes. As time passed, Caroline chose to progress her career and applied to work in a Residential Home where she gained more knowledge and understanding about caring for others. In July 2022, Caroline became part of the Deerswood Lodge family as a Team Leader during the night. As Caroline`s knowledge and experience developed, she chose to move on to the day shifts to learn more about her role and progress. Since working at Deerswood Lodge, Caroline has never looked back. She thoroughly enjoys coming to work each day and making a difference in people's lives. Caroline will always help and support her team to ensure the residents are living their best life. Caroline has recently trained to become a trainer in delivering “Do I know you?”, this is a course to teach and support others to care for residents living with Dementia.
Caroline is a kind, caring and passionate Team Leader who always give 110%. Caroline enjoys teaching new support workers about ways in which residents living with Dementia can be cared for and techniques to improve communication and engagement. Caroline feels that Deerswood Lodge has a sense of community and family, she truly believes in the Shaw values and this shows in her everyday work. Caroline feels that the level of care provided to the residents is to a very high standard and ensures that each and every person`s wishes and choices are listened to and respected.

Carmen began her journey with Shaw in October 2007 when she started her role as a Bank Support Worker at Deerswood Lodge, she then became a permanent member of the team in 2010. Carmen was keen to progress and went on to complete her QCF Levels 2 and 3 in Health and Social Care in 2015. Following this, Carmen was promoted to Team Leader in December 2015. Carmen is a very positive person and always looks on the brighter side of life, she is always smiling and brings joy to the residents at Deerswood Lodge.
Since joining Deerswood Lodge, Carmen has always enjoyed her role and always gives 110%. She is kind-hearted, calm and a very respectful lady who always puts the resident's needs and wishes first. Carmen has developed her knowledge and understanding over the years and is thankful to Shaw for giving her these opportunities. Carmen often expresses how much she loves the residents at Deerswood Lodge and considers the home to be her second home. Carmen feels that there have been many highs and lows throughout her career however, when she is at Deerswood Lodge, she feels surrounded by love, care, respect and support.
Carmen has been at Deerswood Lodge for 16 years and is a valued member of the Deerswood Lodge family. Carmen is dedicated to ensuring that the residents receive the highest standard of care, as well as kindness, love and respect. Carmen will always ensure she makes time to spend with the residents and listen about their day which always brings a smile to their faces. Carmen is committed to her role and feels happy knowing that she makes a difference in people's lives every day. Deerswood Lodge is a home to our residents and also, a second home to our wonderful team.
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