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The home has some special features, such as a ‘wellness room’ where residents can go for hairdressing, pampering or...
Care Provided by Deerswood Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Deerswood Lodge for full pricing details and T&Cs.
Contact Deerswood Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Suwannarut Illman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Deerswood Lodge Reviews (112)
Deerswood Lodge has a Review Score of 9.8 (9.845) out of 10, based on 44 reviews in the last 2 years.
Over all time Deerswood Lodge has 112 reviews.
Grandad is very happy here. Top quality service from all involved. Thank you to all the team for looking after him so well. We wouldn’t choose anywhere else and would recommend. Thank you.
Thank you for your kind comments. We are so pleased to hear that your Grandad is enjoying his time here with us at Deerswood Lodge.
My mother is a resident in Deerswood Lodge and is so well looked after. The care she receives is excellent and always given with care while maintaining her dignity. It’s great that the staff have got to know her so well and ensure her needs are met. The management team keep relatives updated with regular meetings and emails and are always looking for new ways to provide a home-from-home environment, entertainment and activities for the residents. Overall I can’t recommend them enough. Thank you all at Deerswood for making my mum feel so safe, secure and cared for.
Thank you so much for your kind comments. It is so wonderful to hear that your mother feels so well looked after, safe and secure. Our team at Deerswood Lodge strive to provide the best quality of care for our residents and it's great to see that this has been reflected by your mother's experience here with us.
Care staff have been excellent, both with the care they have provided and with communication. They have proved to be efficient when further intervention from other services was required (GP, ambulance, etc.), and I have personally witnessed the kindness the staff show to all residents.
Thank you for your lovely review. We're thrilled to hear your kind feedback about employees and the care that they provide. The whole team strive to achieve the best standard of care for our residents.
Very pleased with the level of care for my nan. I visited on Saturday 11th Feb and the staff were very attentive and friendly, and clearly do everything they can to keep her as well as other residents well cared for and supported. Thank you.
Thank you for your lovely comments, we are so pleased that your nan has settled in well. Here at Deerswood Lodge, the care and services we deliver as a team to our residents are very important to us. Thank you again for the review.
Since moving into Deerswood Lodge, my mother has received excellent care from the team. I have been kept well informed of her well-being at all times and know that she is looked after and cared for. My mother has experienced a downturn in her health and the team have gone above and beyond to ensure that she can remain happy and safe within the home. She loves living at Deerswood and would fully recommend this lovely care home.
Thank you for leaving us such a kind review. We are so pleased to hear that your mother is enjoying living here at Deerswood Lodge. Your wonderful comments will be passed on to the team.
Mum was very poorly with suspected infections. Deerswood staff and Team Leaders on the first floor were outstanding. So caring and genuinely worried about her. Sadly the home was severely let down by the doctor's practice. The staff have so much to do they don't have the time to chase doctors several times a day. Luckily we finally got Mum the hospital care she needed and she's back home at Deerswood with her friends and the amazing staff! It's such a fabulous home, we feel so lucky she is in this one safe and being very well cared for.
Thank you for your kind words, we really appreciate it. We are so glad that your mum feels safe and cared for at Deerswood. Our kind and compassionate employees always try their best to bring a sense of enjoyment and happiness to the home.
However, I cannot endorse this view.
I do strongly believe that the carers themselves (and the admin team) are great and do the best they can under difficult circumstances.
I cannot elaborate, but I would never allow my beloved late mother to stay at this home if I could turn back time.
We're sorry to hear you feel that way. Your mother was highly regarded by everyone who cared for her at Deerswood Lodge. We were pleased to hear from her that she felt the same mutual respect towards us during her stay, before moving to another care home. We offer our sincerest condolences to you and your family.
My Mother-in-Law was a resident between January 2022 and December 2022 she had been suffering from Dementia. I should just like to take the opportunity to place on record our family's thanks for the care and kindness shown to her at the most vulnerable time of her life. The staff were always there for her and us as a family with phone calls and a little chat whilst we were visiting. Due to her great age and ongoing medical problems, she was taken ill and this proved to not be survivable, even in her final hours all the right decisions were taken by the staff and we were kept informed of events. So thank you to all the team at Deerswood Lodge, you all do an amazing job and we will always remember her time there as a safe and caring place.
From the start of March/April 2021 until Mum's passing in November 2022, the care home has been exceptional in looking after our mum with dignity, respect, love and kindness. Everyone on the caregiving team from the most senior manager to the tea person has excelled above and beyond with their service in looking after our mum. Thank you!
Have found all staff and facilities to be very caring and a sense of home from home for my aged father. Fully recommend this lovely care home of Deerswood Lodge.
Mum was admitted under Covid funding to Deerswood Lodge from hospital. My mum was so happy at Deerswood Lodge that we asked if she could stay there as a permanent resident.
We always found the home spotlessly clean and most importantly the carers were amazing with Mum.
Mum was always clean and tidy, most of all happy and wanted to spend the rest of her life at Deerswood Lodge.
Thanks to everyone who looked after my mum.
Visited my relative and was impressed with the care home. He seemed comfortable in his room and carers came in often to check on him whilst I was there.
I won't give a mark to management due to the fact that no one from management had the respect or decency to express condolences to my wife on the recent death of her mother. When we cleared my wife's mother's room many of the staff expressed their sorrow but no one from management could be bothered to make an appearance to say anything. A real let down we feel.
The most friendly, caring and professional care home. Wonderful, friendly staff. Delicious food at all times. Spotlessly clean in all areas. I lost my beloved mother on June 26th. I was overwhelmed by the utmost care for end of life. Also for my husband and I.
A clean and happy place for my father-in-law.
Care is very good. The staff are very friendly and efficient.
My mother-in-law has lived at Deerswood Lodge for just over a year and as a family, we know we made the right decision in choosing this care home. My mother-in-law has been made so welcome; she is safe, happy and well cared for. She is never in her room when we call because she is constantly included in all the activities. When we visit it is very clear that the staff are very caring and go above and beyond, for that we will always be grateful.
As a volunteer helping the manager and staff to develop new facilities and activities, I worked closely with carers and residents. I also have experience both as a volunteer and a relative of a resident in other care homes. I have found the environment and staff in Deerswood to be exceptional. Several new facilities have been developed to enhance the experience for residents and relatives alike. This year, the home has held several events and the team make them all a wonderful experience, the food is always top rate. A very important thing to me is access to the outdoors and Deerswood is working hard to develop opportunities for this.
Deerswood held a Jubilee street party for all of the residents and invited friends and family. They were so helpful and got everyone out to celebrate. My nan loved it and got to celebrate with the ones she loves alongside other residents. We had scones, jam and cream, as well as cold drinks and lots of other food. Thank you Deerswood for letting us celebrate!
After the initial first months which were very difficult for Mum, she is now more settled due to the care and patience of the staff who take really good care of her. My sister and I are grateful for the care she receives which makes us more settled too.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2026Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 21 Oct 2024
Residents at a care home in Crawley enjoyed a heart-warming afternoon visiting a local independent school, marking a delightful return to the classroom. Deerwood Lodge residents enjoyed tea and cake...
There are no upcoming events for Deerswood Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Deerswood Lodge.
Accreditations
There are no accreditations posted yet for Deerswood Lodge.
Meet the Team (5)

The most rewarding part of my job is enriching the lives of those who live here and being a part of their family; making special memories with residents and their families; marking special occasions and celebrating milestones.
My colleagues at Shaw have been nothing but supportive and shown a great deal of encouragement throughout my career progression. There is always further training available if you wish to and I highly recommend Shaw to anyone looking for a career in care with opportunities to progress to various roles.
In 2008 Wan Joined Mill River Lodge in Horsham as a team leader (previously working as a support worker for another company) with hours to suit around her family.
Wan moved to Hillside Lodge in Pulborough and was appointed deputy manager to cover maternity leave. In 2016, Wan moved to Burleys Wood in Crawley as acting manager. She applied for the post permanently and was successful. Was took time off to have a baby and once her maternity leave finished she started as manager at Deerswood Lodge in 2019.
During her time at Shaw, Wan has achieved her QCF level 5 in Leadership for health and social care in adults, embracing the journey of living with dementia, Coaching and Mentoring as well as level 4 Safeguarding for Leaders.
Wan has twice won a National Shaw Star award for Outstanding management contribution and she was also recently featured as ‘Manager of the Month’ in a trade publication, Care Home Professional.

Jackie joined Shaw when they took over from West Sussex in 2005 and was part of the team that moved into a brand new purpose-built care home in Horsham. Jackie started working in care in 1993 as a support worker initially because it fitted around her child care needs but it must have been a good choice because 30 years on she is still in the care industry. Jackie was promoted to Team leader and has worked in several of the Shaw homes within the region taking on various roles such as being seconded to Deputy Manager. Jackie managed a busy and thriving day centre at Forest View in Burgess Hill enriching the lives of elderly people who were living with Dementia. The daycare service was a lifeline to many who lived alone in the community. Sadly the Day Centre closed during the Pandemic. Jackie was asked if she would like to take the role of Unit Manager at Deerswood Lodge. Jackie is now the unit manager on the residential floor.
Jackie has always enjoyed whatever role she has been asked to do but being the Unit Manager at Deerswood is by far the most enjoyable and rewarding despite the many challenges this role can bring. Jackie loves being able to make a difference in people's lives and helping them transition from living in the community to coming into care. Jackie also enjoys building relationships with residents' families and friends she finds this an important part of the role as they are entrusting their loved ones' care to us.
Jackie said “ I am proud to work for Shaw Healthcare and feel valued as an employee and I am proud to be a part of the Deerswood Team and the lovely feedback we receive from the residents and their families as we strive to provide a home from home environment for all of our residents.

Bogdan, also known by everyone as Bob, originally from Romania, embarked on his journey with Shaw Healthcare in 2017 through an overseas staff recruitment program.
His professional background in sales, where he held managerial roles, later applied to the healthcare industry. In 2019, after demonstrating his adaptability and commitment to Deerswood Lodge, Bob’s dedication and leadership qualities were recognised when he was promoted to the position of Team Leader. Also, in the same year, he completed the training to become a manual handling instructor.
Bob expresses his passion for his work, emphasising the dynamic environment he encounters daily. The variety of situations he faces every shift keeps him engaged and motivated to make a positive impact in the life of those he cares for.

Caroline has worked in the care industry for over 10 years, she started her career working as a carer in the community, looking after clients in their own homes. As time passed, Caroline chose to progress her career and applied to work in a Residential Home where she gained more knowledge and understanding about caring for others. In July 2022, Caroline became part of the Deerswood Lodge family as a Team Leader during the night. As Caroline`s knowledge and experience developed, she chose to move on to the day shifts to learn more about her role and progress. Since working at Deerswood Lodge, Caroline has never looked back. She thoroughly enjoys coming to work each day and making a difference in people's lives. Caroline will always help and support her team to ensure the residents are living their best life. Caroline has recently trained to become a trainer in delivering “Do I know you?”, this is a course to teach and support others to care for residents living with Dementia.
Caroline is a kind, caring and passionate Team Leader who always give 110%. Caroline enjoys teaching new support workers about ways in which residents living with Dementia can be cared for and techniques to improve communication and engagement. Caroline feels that Deerswood Lodge has a sense of community and family, she truly believes in the Shaw values and this shows in her everyday work. Caroline feels that the level of care provided to the residents is to a very high standard and ensures that each and every person`s wishes and choices are listened to and respected.

Carmen began her journey with Shaw in October 2007 when she started her role as a Bank Support Worker at Deerswood Lodge, she then became a permanent member of the team in 2010. Carmen was keen to progress and went on to complete her QCF Levels 2 and 3 in Health and Social Care in 2015. Following this, Carmen was promoted to Team Leader in December 2015. Carmen is a very positive person and always looks on the brighter side of life, she is always smiling and brings joy to the residents at Deerswood Lodge.
Since joining Deerswood Lodge, Carmen has always enjoyed her role and always gives 110%. She is kind-hearted, calm and a very respectful lady who always puts the resident's needs and wishes first. Carmen has developed her knowledge and understanding over the years and is thankful to Shaw for giving her these opportunities. Carmen often expresses how much she loves the residents at Deerswood Lodge and considers the home to be her second home. Carmen feels that there have been many highs and lows throughout her career however, when she is at Deerswood Lodge, she feels surrounded by love, care, respect and support.
Carmen has been at Deerswood Lodge for 16 years and is a valued member of the Deerswood Lodge family. Carmen is dedicated to ensuring that the residents receive the highest standard of care, as well as kindness, love and respect. Carmen will always ensure she makes time to spend with the residents and listen about their day which always brings a smile to their faces. Carmen is committed to her role and feels happy knowing that she makes a difference in people's lives every day. Deerswood Lodge is a home to our residents and also, a second home to our wonderful team.
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