Deerswood Lodge

Ifield Green, Ifield, Crawley RH11 0HG
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9.9 95 Reviews
  • Deerswood Lodge, Crawley
Deerswood Lodge is a modern care facility in Ifield, Crawley. It is made up of nine self-contained living units that are suitable for a wide range of care purposes, including residential care, dementia care and respite care. The team also specialise in caring for people living with physical disabilities and sensory impairments.

The home has some special features, such as a ‘wellness room’ where residents can go for hairdressing, pampering or to meet with health professionals; a ‘happiness café’ which hosts celebrations and coffee mornings; and a ‘kindness room’ - a home cinema experience for residents and families that links to the gardens.

Deerswood Lodge has strong links with the community. With the support of the ‘Friends of Deerswood Lodge’, they are involved in many community projects.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1512
  • Self-Funded Residential Dementia Care: from £1551
  • RESPITE Self-Funded Residential Care: from £1612
  • RESPITE Self-Funded Residential Dementia Care: from £1651

These prices are only a guideline, please contact Deerswood Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Suwannarut Illman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006

Room Information

  • Single Rooms (90)
  • Single Rooms with ensuite Wet Room (90)

Deerswood Lodge Reviews (95)

Total of 95, showing 61-80
9.9

Deerswood Lodge has a Review Score of 9.9 (9.895) out of 10, based on 39 reviews in the last 2 years. Over all time Deerswood Lodge has 95 reviews.

Overall Experience

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  • 10
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Review from C J (Granddaughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Deerswood held a Jubilee street party for all of the residents and invited friends and family. They were so helpful and got everyone out to celebrate. My nan loved it and got to celebrate with the ones she loves alongside other residents. We had scones, jam and cream, as well as cold drinks and lots
of other food. Thank you Deerswood for letting us celebrate!

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Review from Brian B (Regular Volunteer) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a volunteer helping the manager and staff to develop new facilities and activities, I worked closely with carers and residents. I also have experience both as a volunteer and a relative of a resident in other care homes. I have found the environment and staff in Deerswood to be exceptional. Several
new facilities have been developed to enhance the experience for residents and relatives alike. This year, the home has held several events and the team make them all a wonderful experience, the food is always top rate. A very important thing to me is access to the outdoors and Deerswood is working hard to develop opportunities for this.

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Review from Jacqueline B (Daughter-in-law of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived at Deerswood Lodge for just over a year and as a family, we know we made the right decision in choosing this care home. My mother-in-law has been made so welcome; she is safe, happy and well cared for. She is never in her room when we call because she is constantly included
in all the activities. When we visit it is very clear that the staff are very caring and go above and beyond, for that we will always be grateful.

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Review from Anthony A (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is very good. The staff are very friendly and efficient.

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Review from Richard M (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Deerswood Lodge earlier this year (2022). All of the carers have made her feel welcome. The manager was very helpful in offering advice and making the move as smooth as possible. Whenever I visit my mother, she always seems settled.

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Review from Andrew S (Son of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father takes regular respite stays at Deerswood Lodge and he absolutely loves it there!
When the time comes I just hope and pray that I can get him in with Deerswood. The staff are indescribably brilliant with him and he has never once complained to me about anything which takes a lot of strain
away from a very difficult time when dementia is progressing to that awkward stage when I am thinking about permanent care for him. I have always found the staff, across the board, very helpful and nothing is too much trouble for them. I cannot recommend Deerswood Lodge high enough, if I could give them ten stars - I would! Well done team!

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Review from Alison G (Daughter of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for 12 days respite care. Deerswood Lodge were extremely helpful from the minute we arrived until the minute we left. The team were amazing in their care towards my mother and I was notified immediately when my mother had a short period of being unwell. My sister and I agree that
this is by far the best home she has been in and that is including some that we paid privately for. Thank you so very much.

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Review from Gillian R (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff very friendly and kind to my father. The staff in the office are extremely helpful and nothing is too much. The care staff attending to my father are very warm and show a great deal of care for him. They keep me informed as to his condition on the days I see him.

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Review from Debra S (Respite Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is being looked after in very safe hands. The care he is receiving is second to none. Everyone so cheerful who I have seen. Nothing seems to be any trouble. The room is clean and tidy, as he also is. I would like to say a very big thank you and to say you are doing a wonderful job. I couldn't
do it and remain so positive. Well done, all of you and thank you.

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Review from S B (Friend of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As someone visiting a resident, particularly during the Covid-19 situation, I have been welcomed and treated with friendly and courteous staff. The parts of the Deerswood Lodge Care Home I have visited are clean, tidy, light and airy. The resident has been made very comfortable and treated with warmth
and respect. Although it wasn't a planned move to the home, she has adapted well and this is due to how the staff have made her feel and within a short stay she is happy to now call Deerswood Lodge her home.

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Review from Sarah C (Cousin of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, my cousin was totally reassured and welcomed by the residential floor unit manager (beech wing) and all the staff. My cousin immediately felt safe and settled in very quickly.
I cannot thank Deerswood Lodge Care Home enough for their care and commitment and professional behaviour during
this very stressful time. Their communications from the service manager is excellent.

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Review from Christina A (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been settled at Deerswood Lodge Care Home, home and grounds are lovely, staff are friendly and helpful, no complaints.

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Review from K V (Daughter of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can't say enough about the staff and the facilities at Deerswood Lodge. The team leader took such good care of my mum the whole of her stay.

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Review from Nickie A (Daughter of Resident) published on 8 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, I was immediately greeted with a friendly smile and was put at ease. The manager there talked me through everything and what I thought was going to be stressful was made easier. Mum is happy and is being treated and looks very well. I have no worries whatsoever that Mum is in a very good
place.

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Review from Sean B (Son of Resident) published on 23 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who suffers from dementia, has been staying at Deerswood Lodge for the last 18 months and the staff have given him excellent care and have been really kind and caring. It's been a difficult time for care homes during COVID and the Deerswood staff have been fantastic and have constantly been
in touch and communicating with the family as well as facilitating visits under difficult circumstances. I couldn't recommend them highly enough.

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Review from Debbie S (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent the last year of her life at Deerswood Lodge and was extremely happy. She was always treated with respect, dignity and received wonderful care. The staff at Deerswood were always welcoming and friendly, and professional, and contributed to a warm and friendly environment, with the resident's
wellbeing their primary concern. A special mention to the Team leader who, during the pandemic,( as we were unable to visit, ) took great care of Mum. He always called if he had any concerns, and also went the extra mile, enjoying Mums sense of humour, listening to her stories, and singing with her! We felt fortunate that Mum was there and would recommend it as a first-class care home.

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Review from Louise T (Granddaughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather is very happy at Deerswood.
The staff make sure he receives care relevant to his needs and they seem lovely and very efficient.
The rooms are clean and nicely decorated and they have lots of activities for residents to join in with.
The gardens are well kept too.

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Review from Jackie M (Daughter of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting our Dad into a care home was one of the hardest decisions we have ever had to make as a family made worse by the fact that we had lost our beautiful mum and Dads beloved wife a year earlier. The virus and subsequent lockdown added to Dad's loneliness and even though we did what we could to keep
Dad motivated and provide company for him it was never enough, he was neglecting himself in lots of ways including nutritionally. We knew we had to act and look for somewhere he could live with only the very best care and somewhere he would be safe. We chose Deerswood Lodge and I am so glad we did, the staff team have been amazing from the time we were met at the door they were so welcoming and friendly and have remained so every time we visit. We have noticed a difference in Dad in just a few months he has been there, he looks brighter, happier and has put on weight, the very fact he is never without company makes us happy. The Manager and her team have been fantastic from the start.

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Review from R B (Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Deerswood Lodge having been in hospital after having treatment for a fall. I was welcomed by a member of staff. I was surprised at the size of the home and my impression was of a very clean and organized care home. Throughout my short stay, I was treated with extreme dignity and kindness
from all of the staff who cared for me with the utmost professionalism. I make special references to the helpfulness of the staff who were friendly and always willing to help me whenever I required. The food was served regularly and was of a good standard and variety. The washing facilities were very good and the bed was very comfortable. Unfortunately, I was not able to explore the home as I was in isolation as per their protocol in order to maintain covid-19, and this was very strictly carried out. The Parrot constantly sang and added to the happy atmosphere which prevailed.

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Review from James S (Son of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been inside Deerswood Lodge once since my father was allocated a room there by social services on his release from hospital in April 2020, in the first wave of the Covid crisis.
I speak to my dad at least twice a day on FaceTime and if there is a problem with his iPad the staff are always
there to help him out. By using FaceTime I can see my dad who always looks clean, well-groomed and content. He always speaks highly of the staff and he says they can't do enough for him which is a great comfort for me.
I would be very happy to do another review when the virus is finally under control and things go back to normal. I am writing this review about the home while they are going through the most difficult time ever and they are doing the best they can under the most difficult circumstances.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Deerswood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Deerswood Lodge is calculated as follows: ( (419 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 466 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Deerswood Lodge is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (7)

Wan

Wan Illman

Job Title: Service Manager

Joined: 2008

The most rewarding part of my job is enriching the lives of those who live here and being a part of their family; making special memories with residents and their families; marking special occasions and celebrating milestones.


My colleagues at Shaw have been nothing but supportive and shown a great deal of encouragement throughout my career progression. There is always further training available if you wish to and I highly recommend Shaw to anyone looking for a career in care with opportunities to progress to various roles.


In 2008 Wan Joined Mill River Lodge in Horsham as a team leader (previously working as a support worker for another company) with hours to suit around her family.


Wan moved to Hillside Lodge in Pulborough and was appointed deputy manager to cover maternity leave. In 2016, Wan moved to Burleys Wood in Crawley as acting manager. She applied for the post permanently and was successful. Was took time off to have a baby and once her maternity leave finished she started as manager at Deerswood Lodge in 2019.


During her time at Shaw, Wan has achieved her QCF level 5 in Leadership for health and social care in adults, embracing the journey of living with dementia, Coaching and Mentoring as well as level 4 Safeguarding for Leaders.


Wan has twice won a National Shaw Star award for Outstanding management contribution and she was also recently featured as ‘Manager of the Month’ in a trade publication, Care Home Professional.

Richard

Richard Matthews

Job Title: Maintenance Operative

Joined: 2023

I have worked most of my life in maintenance- over 30 years. I have worked with old buildings, carrying out maintenance and alterations, and working alongside clients, architects and specialist contractors. I have also worked in more modern buildings where building construction techniques, and therefore, maintenance requirements are much different.


I spent 11 years in school maintenance which is, again, a very different environment. My career to date has given me excellent all-around knowledge of all maintenance issues in very diverse environments and a great knowledge of health and safety protocol and safeguarding issues.


I joined Shaw because I wanted to put my skills to use within the care environment.


I enjoy my job at Deerswood very much. All the staff are friendly and I have also got to know many of the residents.


I enjoy keeping the home running smoothly and in a safe manner. The training element at Shaw is particularly comprehensive and is updated on a regular basis, which is essential in order to keep a safe and effective service.


I like the EOT idea as this rewards the staff for all their hard work and gives something back to everyone.

Jackie

Jackie Monk

Job Title: Unit Manager

Joined: 2005

Jackie joined Shaw when they took over from West Sussex in 2005 and was part of the team that moved into a brand new purpose-built care home in Horsham. Jackie started working in care in 1993 as a support worker initially because it fitted around her child care needs but it must have been a good choice because 30 years on she is still in the care industry. Jackie was promoted to Team leader and has worked in several of the Shaw homes within the region taking on various roles such as being seconded to Deputy Manager. Jackie managed a busy and thriving day centre at Forest View in Burgess Hill enriching the lives of elderly people who were living with Dementia. The daycare service was a lifeline to many who lived alone in the community. Sadly the Day Centre closed during the Pandemic. Jackie was asked if she would like to take the role of Unit Manager at Deerswood Lodge. Jackie is now the unit manager on the residential floor.


Jackie has always enjoyed whatever role she has been asked to do but being the Unit Manager at Deerswood is by far the most enjoyable and rewarding despite the many challenges this role can bring. Jackie loves being able to make a difference in people's lives and helping them transition from living in the community to coming into care. Jackie also enjoys building relationships with residents' families and friends she finds this an important part of the role as they are entrusting their loved ones' care to us.


Jackie said “ I am proud to work for Shaw Healthcare and feel valued as an employee and I am proud to be a part of the Deerswood Team and the lovely feedback we receive from the residents and their families as we strive to provide a home from home environment for all of our residents.

Bogdan

Bogdan Dospin

Job Title: Unit Manager

Joined: 2017

Bogdan, also known by everyone as Bob, originally from Romania, embarked on his journey with Shaw Healthcare in 2017 through an overseas staff recruitment program.


His professional background in sales, where he held managerial roles, later applied to the healthcare industry. In 2019, after demonstrating his adaptability and commitment to Deerswood Lodge, Bob’s dedication and leadership qualities were recognised when he was promoted to the position of Team Leader. Also, in the same year, he completed the training to become a manual handling instructor.


Bob expresses his passion for his work, emphasising the dynamic environment he encounters daily. The variety of situations he faces every shift keeps him engaged and motivated to make a positive impact in the life of those he cares for.

Caroline

Caroline Paine

Job Title: Team Leader

Joined: 2022

Caroline has worked in the care industry for over 10 years, she started her career working as a carer in the community, looking after clients in their own homes. As time passed, Caroline chose to progress her career and applied to work in a Residential Home where she gained more knowledge and understanding about caring for others. In July 2022, Caroline became part of the Deerswood Lodge family as a Team Leader during the night. As Caroline`s knowledge and experience developed, she chose to move on to the day shifts to learn more about her role and progress. Since working at Deerswood Lodge, Caroline has never looked back. She thoroughly enjoys coming to work each day and making a difference in people's lives. Caroline will always help and support her team to ensure the residents are living their best life. Caroline has recently trained to become a trainer in delivering “Do I know you?”, this is a course to teach and support others to care for residents living with Dementia.


Caroline is a kind, caring and passionate Team Leader who always give 110%. Caroline enjoys teaching new support workers about ways in which residents living with Dementia can be cared for and techniques to improve communication and engagement. Caroline feels that Deerswood Lodge has a sense of community and family, she truly believes in the Shaw values and this shows in her everyday work. Caroline feels that the level of care provided to the residents is to a very high standard and ensures that each and every person`s wishes and choices are listened to and respected.

Matthew

Matthew Carter

Job Title: Team leader

Joined: 2020

Matthew began his career in the care industry in 2012 as a carer in the community, looking after clients in their own homes. Matthew enjoyed travelling around the County and caring for people at home. During this time, Matthew obtained his NVQ Level 3 in Health and Social Care, and NVQ Level 2 in Dementia Care. In 2020, Matthew felt it was time to move on and try to progress in the care sector. This is when Matthew became part of the Deerswood Lodge family as a Team Leader during the daytime.


Matthew is a very dedicated, hardworking and kind person who enjoys coming to work each day. Matthew feels very passionate about his role and enjoys seeing the residents laugh and smile every day. Matthew feels that the Deerswood Lodge team are wonderful and truly cares about the residents and each other. Matthew has taken an interest in Medication Management and is very enthusiastic about the medication process. Matthew is very knowledgeable and skilled in this area and will often support and mentor other staff in this area. Matthew is Deerswood Lodge`s Employee Representative and takes this role very seriously, he feels passionate about ensuring the staff`s voices are listened to and actions are taken. Matthew dedicates a lot of time to this role and will always try his best for the team.


Matthew dedicates his time, experience and knowledge to supporting the team to care for the residents in a person-centred, respectful and kind way. Nothing is ever too much for Matthew and he is a valued member of the team.

Carmen

Carmen Pope

Job Title: Team Leader

Joined: 2008

Carmen began her journey with Shaw in October 2007 when she started her role as a Bank Support Worker at Deerswood Lodge, she then became a permanent member of the team in 2010. Carmen was keen to progress and went on to complete her QCF Levels 2 and 3 in Health and Social Care in 2015. Following this, Carmen was promoted to Team Leader in December 2015. Carmen is a very positive person and always looks on the brighter side of life, she is always smiling and brings joy to the residents at Deerswood Lodge.


Since joining Deerswood Lodge, Carmen has always enjoyed her role and always gives 110%. She is kind-hearted, calm and a very respectful lady who always puts the resident's needs and wishes first. Carmen has developed her knowledge and understanding over the years and is thankful to Shaw for giving her these opportunities. Carmen often expresses how much she loves the residents at Deerswood Lodge and considers the home to be her second home. Carmen feels that there have been many highs and lows throughout her career however, when she is at Deerswood Lodge, she feels surrounded by love, care, respect and support.


Carmen has been at Deerswood Lodge for 16 years and is a valued member of the Deerswood Lodge family. Carmen is dedicated to ensuring that the residents receive the highest standard of care, as well as kindness, love and respect. Carmen will always ensure she makes time to spend with the residents and listen about their day which always brings a smile to their faces. Carmen is committed to her role and feels happy knowing that she makes a difference in people's lives every day. Deerswood Lodge is a home to our residents and also, a second home to our wonderful team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deerswood Lodge to verify any information. View our terms and conditions. Deerswood Lodge has an Enhanced Service - more info.