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Deerswood Lodge

Ifield Green, Ifield, Crawley, West Sussex RH11 0HG
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Deerswood Lodge, Crawley
Deerswood Lodge, Crawley
Deerswood Lodge, Crawley

Deerswood Lodge is a modern care facility in Ifield, Crawley. It is made up of nine self-contained living units that are suitable for a wide range of care purposes, including residential care, dementia care and respite care. The team also specialise in caring for people living with physical disabilities and sensory impairments.

The home has some special features, such as a ‘wellness room’ where residents can go for hairdressing, pampering or...  

Care Provided by Deerswood Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,571From £1,671
Residential Dementia CareFrom £1,612From £1,712

Contact Deerswood Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Suwannarut Illman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006

Room Information

  • Single Rooms (90)
  • Single Rooms with ensuite Wet Room (90)

Deerswood Lodge Reviews (112)

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9.8

Deerswood Lodge has a Review Score of 9.8 (9.845) out of 10, based on 44 reviews in the last 2 years. Over all time Deerswood Lodge has 112 reviews.

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Review from John C (Son of Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience

The care my mother receives was very good. Staff great. Nice room. The whole place is very good. I would recommend the home.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for your kind words and recommendation. We're so pleased to hear your mother is happy and well cared for.

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Review from Sandra K (Daughter of Resident) published on 7 August 2025 Submitted via Website
Overall Experience

My father is a resident now after a stay of respite since March 25. My father absolutely loves living at Deerswood and has a great time taking part in the activities they provide. The staff are amazing, friendly and extremely helpful and caring. The management have selected a great team to look after the residents at a very high standard, and they go above and beyond. We couldn't wish for a better place for our dad.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for your lovely feedback. We're so pleased to hear how much your father is enjoying life at Deerswood. It's wonderful to know the team's care and dedication have made such a positive difference. Your kind words mean a great deal to us all.

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Review from D H (Daughter-in-law of Resident) published on 18 July 2025 Submitted via Website
Overall Experience

Wow great day at the summer fair. Was so good to see that mum was taken outside to the garden. She was tapping her feet and moving to the music. Thank you everyone that took the time and made the effort to get her there, we really appreciate the time and care you give our mum.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you so much for your lovely message. We're really glad your mum enjoyed the summer fair. It was a joy to see her smiling and moving to the music. It means a lot to us to be part of these special moments.

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Review from Andrea A (Friend of Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

Visited the home today to see my friend's dad, the home had a lovely friendly atmosphere, I received a warm welcome, it was nice to see the residents in the communal areas enjoying an activity. The home has some lovely gardens for them to see and spend time in, my friend's dad is very happy.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for your kind words! We're glad you felt welcome and enjoyed seeing our residents happy and engaged. It's great to hear your friend's dad is enjoying the gardens and the friendly atmosphere at Deerswood Lodge.

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Review from K M (Son-in-law of Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

I visited my father-in-law who is living with Alzheimer's. It was great to see him and the other residents happy and enjoying an activity. I always receive a warm and friendly welcome and it gives my wife and I peace of mind knowing he is well cared for. The staff are always so helpful and the home environment is clean and well-maintained.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for your lovely feedback. We're so pleased to hear your visits bring you comfort and that your father-in-law is happy and well cared for. It means a lot to know our team and environment help provide peace of mind for your family.

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Review from Linda E (Resident / Service User) published on 14 July 2025 Submitted via Postal Card
Overall Experience

Deerswood Lodge Care Home is multi-cultural. Our manager from when she first came said '"Remember this is your home". Her reassuring words meant a lot. When COVID and lockdowns happened, the home stayed positive. When we came out of the EU, food and commercial goods became very costly or unavailable. The two staff have many activities available, one is gardening, a lot of wheelbarrows were donated, management decided they would have a competition, leaders, teams of residents and staff were selected to each unit. The paint, decoration, soil, plants were added. A garden party for 2 hours, families attended. The winner was announced. The event was very successful. The food menu, if it doesn't suit, there are alternatives on offer. There can be sad times when we lose a resident, I think of the good memories. I have met amazing and wonderful people.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for sharing such heartfelt words. We're so glad to hear how much Deerswood Lodge feels like home to you. From supportive staff and fun activities to community spirit during challenging times, it's residents like you who help make this place so special.

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Review from Amanda C (Resident / Service User) published on 14 July 2025 Submitted via Website
Overall Experience

I have been a resident for almost 2 years I cannot fault deerswood in anyway. When I went through radiotherapy they were there supporting me and I felt safe knowing if anything I was worried about there was always someone to talk to which was comforting. The staff are brilliant from cleaners, care workers to management. Deerswood should be proud and I'm honoured that I am in such a lovely place. There is always something going on and I especially enjoy the quizzes

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you so much for your kind words! We're truly grateful to have you as part of the Deerswood family. It means the world to know you feel supported, safe, and at home here.

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Review from L I (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

Mum has been here for over a year and has finally settled down which is due to the friendly, caring staff. She is now enjoying the activities that she is interested in. She has nothing but praise for the staff and feels it is her home, very hard for someone who lived in the same home for over 70 years. Keep the good work up!

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you so much for your kind words. We're thrilled to hear your mum now feels at home at Deerswood Lodge-it means the world to us. It's wonderful to know she's enjoying the activities and feels supported by our team. We'll keep doing our best!

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Review from Irene H (Sister of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

My sister has only just moved to Deerswood. The place where she was before was closed down and she had been there nearly 14 years so I was concerned about how the move would be. The staff and residents have gone out of their way to welcome her and she has settled in very quickly. I am so very grateful to all at Deerswood Lodge for caring for her and making this transition a success. She is so happy.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you so much for your heartfelt feedback! We're so pleased to hear that your sister has settled in quickly at Deerswood Lodge and is happy with her new home. Our team truly strives to make every transition as smooth and welcoming as possible, and we're grateful for your trust in us during this important time.

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Review from Sarah M (Daughter of Resident) published on 2 July 2025 Submitted via Website
Overall Experience
Good home with a dedicated team who run the home with good processes.

The staff are friendly and helpful and the residents are well looked after. Lots of exciting things happening each day to keep residents entertained.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you so much for your kind words! We're delighted to hear you appreciate our team and the activities we offer. It's wonderful to know our residents feel well cared for and happy here.

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Review from Shirley P (Daughter-in-law of Resident) published on 30 May 2025 Submitted via Website
Overall Experience

My mother-in-law became a resident 5 months ago and from day one she was treated with care and dignity and patience. During this time she now regards the staff as her friends as they greet her with a smile, and nothing is too much trouble. She enjoys her visit at the hairdresser on a Friday.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you so much for your kind words. We're delighted to hear that your mother-in-law feels cared for and comfortable with us. It's wonderful that she enjoys her Friday visits to the hairdresser and has formed such warm friendships with our team. We truly appreciate your trust in us.

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Review from John S (Husband of Resident) published on 19 May 2025 Submitted via Website
Overall Experience

My wife suffers from Alzheimer's and had a fall at home. She has subsequently moved into Deerswood Lodge and we are seeing how she settles in. The facilities are excellent and the staff warm, friendly and helpful.

My wife at the moment is unsure of herself and if you want to stay in your room as a result that's not a problem as staff will bring to you everything you want.

You can do as much as you want or as little as you want - nothing is an issue.

The Manager, works tirelessly and has a number of things happening at the same time but doesn't flap and seems to guide people in the right direction

My first experiences with a Care Home but they have helped me to try and get my wife into their family as quickly as possible

Thank you to all at Deerswood Lodge!

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you so much for your kind words. We're pleased to hear that your first experience with a care home has been a positive one, and that you feel supported during what is such a significant time of transition. It's lovely to know that your wife is being cared for with compassion and flexibility,...  

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Review from Kelly M (Niece of Resident) published on 19 March 2025 Submitted via Website
Overall Experience

Would just like to thank all the staff for looking after my uncle. They go above and beyond so thanks to all the staff at Deerswood Care Home he is well looked after and very content.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you so much for your kind words! We're truly grateful for your appreciation. It means a lot to us that your uncle is happy and well looked after. Our team is dedicated to providing the best care, and we're so glad that this has made a positive difference for him. We'll be sure to pass on your thanks to everyone at Deerswood Care Home!

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Review from Nicola H (Daughter of Resident) published on 26 February 2025 Submitted via Website
Overall Experience

My mum came to Deerswood care home in late November. The staff and carers were very helpful, friendly and efficient. Unfortunately, my mum was only there for a short time (February) when she passed away. I can't praise the carers enough for all the support and care they gave my mum. This care home is one in a million, I would highly recommend it to anyone who is looking for a home for their parents. Thank you again for the care you gave my mum.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you so much for taking the time to leave us a review about the care we provided for your mum. We are deeply grateful for your thoughtful feedback, and it means a great deal to us. Please accept our sincerest condolences for your loss. Our thoughts are with you and your family during this difficult time.

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Review from John L (Son of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

Our mother lived at Deerswood for 3 years and passed away last November. We were very happy with the care given to her and she seemed content and happy during her stay. We were particularly pleased with the palliative care she received during her last weeks; we were consoled knowing she was loved and cared for at all times.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you from the bottom of our hearts for your thoughtful review about your mother's care. Our team is deeply dedicated to providing the best support possible and your kind words will mean so much to them.

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Review from Mike C (Brother of Resident) published on 24 October 2024 Submitted via Website
Overall Experience

Since my sister has been a resident she has received excellent care and there is a noticeable difference in her happiness. I would like to thank all the staff who look after her and have been there throughout.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for taking the time to leave us this lovely review about the care of your sister, the team will be delighted to read it.

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No Rating
Review from D L (Resident / Service User) published on 14 October 2024 Submitted via Website
Overall Experience

Excellent, I am so happy to be here. I am treated very well and really happy with the care home. I always get lovely food that's always nice and hot. The staff are so helpful and care for me and are always there to help. The home is just so clean and tidy always cleaned on a daily basis. Thank you so much to all the staff and a big thank you to management for running a great home.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for taking the time to leave us this kind review, we really appreciate it. I will make sure to pass your lovely comments on to the rest of the team who will be delighted to read this.

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Review from Suzanne B (Sister-in-law of Resident) published on 11 October 2024 Submitted via Postal Card
Overall Experience

The care is good here it's unbelievable. My brother-in-law is so happy he is at Deerswood Lodge. The staff are so caring and looking after all the residents. The home is kept so clean and tidy and is run professionally. A bit thank you to the manager and all her staff at Deerswood Lodge. My brother-in-law is always laughing or giggling to himself.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for leaving us this kind review about the care of your brother-in-law. The team will be delighted to read your lovely words.

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Review from John L (Brother of Resident) published on 11 October 2024 Submitted via Postal Card
Overall Experience

The care my brother gets is very good and very professional. The home is kept so clean and the food very good and so fresh always. The staff are so kind and very caring and so helpful. It's so helpful to me to know my brother is so safe and well looked after. Thank you so much to Deerswood Lodge and a big thank you to the manager who always keeps me included. A well-run home.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for leaving us this kind review about the care of your brother. The team will be delighted to read your lovely words.

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Review from Joanne S (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card
Overall Experience

My mum has been a resident at Deerswood for a few months. From the very start, they made her feel welcome and have been extremely caring with her dementia needs. She settled really well and enjoys the variety of activities, especially music and dancing. It's very reassuring to myself and all our family that she is well cared for and feels at home. Thank you to everyone at Deerswood for all that you do for her.

Reply from Wan Illman, Home Manager at Deerswood Lodge

Thank you for taking the time to leave us this kind review about the care of your mum, we really appreciate it. I will make sure to pass your lovely comments on to the rest of the team who will be delighted to read this.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 April 2026
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 21 Oct 2024

    Residents at a care home in Crawley enjoyed a heart-warming afternoon visiting a local independent school, marking a delightful return to the classroom. Deerwood Lodge residents enjoyed tea and cake...

Upcoming Events

There are no upcoming events for Deerswood Lodge.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Deerswood Lodge.

Accreditations

There are no accreditations posted yet for Deerswood Lodge.

Meet the Team (5)

Wan Illman
Wan IllmanJob Title:Service ManagerJoined: 2008

The most rewarding part of my job is enriching the lives of those who live here and being a part of their family; making special memories with residents and their families; marking special occasions and celebrating milestones.

My colleagues at Shaw have been nothing but supportive and shown a great deal of encouragement throughout my career progression. There is always further training available if you wish to and I highly recommend Shaw to anyone looking for a career in care with opportunities to progress to various roles.

In 2008 Wan Joined Mill River Lodge in Horsham as a team leader (previously working as a support worker for another company) with hours to suit around her family.

Wan moved to Hillside Lodge in Pulborough and was appointed deputy manager to cover maternity leave. In 2016, Wan moved to Burleys Wood in Crawley as acting manager. She applied for the post permanently and was successful. Was took time off to have a baby and once her maternity leave finished she started as manager at Deerswood Lodge in 2019.

During her time at Shaw, Wan has achieved her QCF level 5 in Leadership for health and social care in adults, embracing the journey of living with dementia, Coaching and Mentoring as well as level 4 Safeguarding for Leaders.

Wan has twice won a National Shaw Star award for Outstanding management contribution and she was also recently featured as ‘Manager of the Month’ in a trade publication, Care Home Professional.

Jackie Monk
Jackie MonkJob Title:Unit ManagerJoined: 2005

Jackie joined Shaw when they took over from West Sussex in 2005 and was part of the team that moved into a brand new purpose-built care home in Horsham. Jackie started working in care in 1993 as a support worker initially because it fitted around her child care needs but it must have been a good choice because 30 years on she is still in the care industry. Jackie was promoted to Team leader and has worked in several of the Shaw homes within the region taking on various roles such as being seconded to Deputy Manager. Jackie managed a busy and thriving day centre at Forest View in Burgess Hill enriching the lives of elderly people who were living with Dementia. The daycare service was a lifeline to many who lived alone in the community. Sadly the Day Centre closed during the Pandemic. Jackie was asked if she would like to take the role of Unit Manager at Deerswood Lodge. Jackie is now the unit manager on the residential floor.

Jackie has always enjoyed whatever role she has been asked to do but being the Unit Manager at Deerswood is by far the most enjoyable and rewarding despite the many challenges this role can bring. Jackie loves being able to make a difference in people's lives and helping them transition from living in the community to coming into care. Jackie also enjoys building relationships with residents' families and friends she finds this an important part of the role as they are entrusting their loved ones' care to us.

Jackie said “ I am proud to work for Shaw Healthcare and feel valued as an employee and I am proud to be a part of the Deerswood Team and the lovely feedback we receive from the residents and their families as we strive to provide a home from home environment for all of our residents.

Bogdan Dospin
Bogdan DospinJob Title:Unit ManagerJoined: 2017

Bogdan, also known by everyone as Bob, originally from Romania, embarked on his journey with Shaw Healthcare in 2017 through an overseas staff recruitment program.

His professional background in sales, where he held managerial roles, later applied to the healthcare industry. In 2019, after demonstrating his adaptability and commitment to Deerswood Lodge, Bob’s dedication and leadership qualities were recognised when he was promoted to the position of Team Leader. Also, in the same year, he completed the training to become a manual handling instructor.

Bob expresses his passion for his work, emphasising the dynamic environment he encounters daily. The variety of situations he faces every shift keeps him engaged and motivated to make a positive impact in the life of those he cares for.

Caroline Paine
Caroline PaineJob Title:Team LeaderJoined: 2022

Caroline has worked in the care industry for over 10 years, she started her career working as a carer in the community, looking after clients in their own homes. As time passed, Caroline chose to progress her career and applied to work in a Residential Home where she gained more knowledge and understanding about caring for others. In July 2022, Caroline became part of the Deerswood Lodge family as a Team Leader during the night. As Caroline`s knowledge and experience developed, she chose to move on to the day shifts to learn more about her role and progress. Since working at Deerswood Lodge, Caroline has never looked back. She thoroughly enjoys coming to work each day and making a difference in people's lives. Caroline will always help and support her team to ensure the residents are living their best life. Caroline has recently trained to become a trainer in delivering “Do I know you?”, this is a course to teach and support others to care for residents living with Dementia.

Caroline is a kind, caring and passionate Team Leader who always give 110%. Caroline enjoys teaching new support workers about ways in which residents living with Dementia can be cared for and techniques to improve communication and engagement. Caroline feels that Deerswood Lodge has a sense of community and family, she truly believes in the Shaw values and this shows in her everyday work. Caroline feels that the level of care provided to the residents is to a very high standard and ensures that each and every person`s wishes and choices are listened to and respected.

Carmen Pope
Carmen PopeJob Title:Team LeaderJoined: 2008

Carmen began her journey with Shaw in October 2007 when she started her role as a Bank Support Worker at Deerswood Lodge, she then became a permanent member of the team in 2010. Carmen was keen to progress and went on to complete her QCF Levels 2 and 3 in Health and Social Care in 2015. Following this, Carmen was promoted to Team Leader in December 2015. Carmen is a very positive person and always looks on the brighter side of life, she is always smiling and brings joy to the residents at Deerswood Lodge.

Since joining Deerswood Lodge, Carmen has always enjoyed her role and always gives 110%. She is kind-hearted, calm and a very respectful lady who always puts the resident's needs and wishes first. Carmen has developed her knowledge and understanding over the years and is thankful to Shaw for giving her these opportunities. Carmen often expresses how much she loves the residents at Deerswood Lodge and considers the home to be her second home. Carmen feels that there have been many highs and lows throughout her career however, when she is at Deerswood Lodge, she feels surrounded by love, care, respect and support.

Carmen has been at Deerswood Lodge for 16 years and is a valued member of the Deerswood Lodge family. Carmen is dedicated to ensuring that the residents receive the highest standard of care, as well as kindness, love and respect. Carmen will always ensure she makes time to spend with the residents and listen about their day which always brings a smile to their faces. Carmen is committed to her role and feels happy knowing that she makes a difference in people's lives every day. Deerswood Lodge is a home to our residents and also, a second home to our wonderful team.

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