






Deerswood Lodge is a modern care facility in Ifield, Crawley. It is made up of nine self-contained living units that are suitable for a wide range of care purposes, including residential care, dementia care and respite care. The team also specialise in caring for people living with physical disabilities and sensory impairments.
The home has some special features, such as a ‘wellness room’ where residents can go for hairdressing, pampering or...
Care Provided by Deerswood Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Deerswood Lodge for full pricing details and T&Cs.
Contact Deerswood Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Suwannarut Illman (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Deerswood Lodge Reviews (112)
Deerswood Lodge has a Review Score of 9.8 (9.845) out of 10, based on 44 reviews in the last 2 years.
Over all time Deerswood Lodge has 112 reviews.
The care my mother receives was very good. Staff great. Nice room. The whole place is very good. I would recommend the home.
Thank you for your kind words and recommendation. We're so pleased to hear your mother is happy and well cared for.
My father is a resident now after a stay of respite since March 25. My father absolutely loves living at Deerswood and has a great time taking part in the activities they provide. The staff are amazing, friendly and extremely helpful and caring. The management have selected a great team to look after the residents at a very high standard, and they go above and beyond. We couldn't wish for a better place for our dad.
Thank you for your lovely feedback. We're so pleased to hear how much your father is enjoying life at Deerswood. It's wonderful to know the team's care and dedication have made such a positive difference. Your kind words mean a great deal to us all.
Wow great day at the summer fair. Was so good to see that mum was taken outside to the garden. She was tapping her feet and moving to the music. Thank you everyone that took the time and made the effort to get her there, we really appreciate the time and care you give our mum.
Thank you so much for your lovely message. We're really glad your mum enjoyed the summer fair. It was a joy to see her smiling and moving to the music. It means a lot to us to be part of these special moments.
Visited the home today to see my friend's dad, the home had a lovely friendly atmosphere, I received a warm welcome, it was nice to see the residents in the communal areas enjoying an activity. The home has some lovely gardens for them to see and spend time in, my friend's dad is very happy.
Thank you for your kind words! We're glad you felt welcome and enjoyed seeing our residents happy and engaged. It's great to hear your friend's dad is enjoying the gardens and the friendly atmosphere at Deerswood Lodge.
I visited my father-in-law who is living with Alzheimer's. It was great to see him and the other residents happy and enjoying an activity. I always receive a warm and friendly welcome and it gives my wife and I peace of mind knowing he is well cared for. The staff are always so helpful and the home environment is clean and well-maintained.
Thank you for your lovely feedback. We're so pleased to hear your visits bring you comfort and that your father-in-law is happy and well cared for. It means a lot to know our team and environment help provide peace of mind for your family.
Deerswood Lodge Care Home is multi-cultural. Our manager from when she first came said '"Remember this is your home". Her reassuring words meant a lot. When COVID and lockdowns happened, the home stayed positive. When we came out of the EU, food and commercial goods became very costly or unavailable. The two staff have many activities available, one is gardening, a lot of wheelbarrows were donated, management decided they would have a competition, leaders, teams of residents and staff were selected to each unit. The paint, decoration, soil, plants were added. A garden party for 2 hours, families attended. The winner was announced. The event was very successful. The food menu, if it doesn't suit, there are alternatives on offer. There can be sad times when we lose a resident, I think of the good memories. I have met amazing and wonderful people.
Thank you for sharing such heartfelt words. We're so glad to hear how much Deerswood Lodge feels like home to you. From supportive staff and fun activities to community spirit during challenging times, it's residents like you who help make this place so special.
I have been a resident for almost 2 years I cannot fault deerswood in anyway. When I went through radiotherapy they were there supporting me and I felt safe knowing if anything I was worried about there was always someone to talk to which was comforting. The staff are brilliant from cleaners, care workers to management. Deerswood should be proud and I'm honoured that I am in such a lovely place. There is always something going on and I especially enjoy the quizzes
Thank you so much for your kind words! We're truly grateful to have you as part of the Deerswood family. It means the world to know you feel supported, safe, and at home here.
Mum has been here for over a year and has finally settled down which is due to the friendly, caring staff. She is now enjoying the activities that she is interested in. She has nothing but praise for the staff and feels it is her home, very hard for someone who lived in the same home for over 70 years. Keep the good work up!
Thank you so much for your kind words. We're thrilled to hear your mum now feels at home at Deerswood Lodge-it means the world to us. It's wonderful to know she's enjoying the activities and feels supported by our team. We'll keep doing our best!
My sister has only just moved to Deerswood. The place where she was before was closed down and she had been there nearly 14 years so I was concerned about how the move would be. The staff and residents have gone out of their way to welcome her and she has settled in very quickly. I am so very grateful to all at Deerswood Lodge for caring for her and making this transition a success. She is so happy.
Thank you so much for your heartfelt feedback! We're so pleased to hear that your sister has settled in quickly at Deerswood Lodge and is happy with her new home. Our team truly strives to make every transition as smooth and welcoming as possible, and we're grateful for your trust in us during this important time.
The staff are friendly and helpful and the residents are well looked after. Lots of exciting things happening each day to keep residents entertained.
Thank you so much for your kind words! We're delighted to hear you appreciate our team and the activities we offer. It's wonderful to know our residents feel well cared for and happy here.
My mother-in-law became a resident 5 months ago and from day one she was treated with care and dignity and patience. During this time she now regards the staff as her friends as they greet her with a smile, and nothing is too much trouble. She enjoys her visit at the hairdresser on a Friday.
Thank you so much for your kind words. We're delighted to hear that your mother-in-law feels cared for and comfortable with us. It's wonderful that she enjoys her Friday visits to the hairdresser and has formed such warm friendships with our team. We truly appreciate your trust in us.
My wife suffers from Alzheimer's and had a fall at home. She has subsequently moved into Deerswood Lodge and we are seeing how she settles in. The facilities are excellent and the staff warm, friendly and helpful.
My wife at the moment is unsure of herself and if you want to stay in your room as a result that's not a problem as staff will bring to you everything you want.
You can do as much as you want or as little as you want - nothing is an issue.
The Manager, works tirelessly and has a number of things happening at the same time but doesn't flap and seems to guide people in the right direction
My first experiences with a Care Home but they have helped me to try and get my wife into their family as quickly as possible
Thank you to all at Deerswood Lodge!
Thank you so much for your kind words. We're pleased to hear that your first experience with a care home has been a positive one, and that you feel supported during what is such a significant time of transition. It's lovely to know that your wife is being cared for with compassion and flexibility,...
Would just like to thank all the staff for looking after my uncle. They go above and beyond so thanks to all the staff at Deerswood Care Home he is well looked after and very content.
Thank you so much for your kind words! We're truly grateful for your appreciation. It means a lot to us that your uncle is happy and well looked after. Our team is dedicated to providing the best care, and we're so glad that this has made a positive difference for him. We'll be sure to pass on your thanks to everyone at Deerswood Care Home!
My mum came to Deerswood care home in late November. The staff and carers were very helpful, friendly and efficient. Unfortunately, my mum was only there for a short time (February) when she passed away. I can't praise the carers enough for all the support and care they gave my mum. This care home is one in a million, I would highly recommend it to anyone who is looking for a home for their parents. Thank you again for the care you gave my mum.
Thank you so much for taking the time to leave us a review about the care we provided for your mum. We are deeply grateful for your thoughtful feedback, and it means a great deal to us. Please accept our sincerest condolences for your loss. Our thoughts are with you and your family during this difficult time.
Our mother lived at Deerswood for 3 years and passed away last November. We were very happy with the care given to her and she seemed content and happy during her stay. We were particularly pleased with the palliative care she received during her last weeks; we were consoled knowing she was loved and cared for at all times.
Thank you from the bottom of our hearts for your thoughtful review about your mother's care. Our team is deeply dedicated to providing the best support possible and your kind words will mean so much to them.
Since my sister has been a resident she has received excellent care and there is a noticeable difference in her happiness. I would like to thank all the staff who look after her and have been there throughout.
Thank you for taking the time to leave us this lovely review about the care of your sister, the team will be delighted to read it.
Excellent, I am so happy to be here. I am treated very well and really happy with the care home. I always get lovely food that's always nice and hot. The staff are so helpful and care for me and are always there to help. The home is just so clean and tidy always cleaned on a daily basis. Thank you so much to all the staff and a big thank you to management for running a great home.
Thank you for taking the time to leave us this kind review, we really appreciate it. I will make sure to pass your lovely comments on to the rest of the team who will be delighted to read this.
The care is good here it's unbelievable. My brother-in-law is so happy he is at Deerswood Lodge. The staff are so caring and looking after all the residents. The home is kept so clean and tidy and is run professionally. A bit thank you to the manager and all her staff at Deerswood Lodge. My brother-in-law is always laughing or giggling to himself.
Thank you for leaving us this kind review about the care of your brother-in-law. The team will be delighted to read your lovely words.
The care my brother gets is very good and very professional. The home is kept so clean and the food very good and so fresh always. The staff are so kind and very caring and so helpful. It's so helpful to me to know my brother is so safe and well looked after. Thank you so much to Deerswood Lodge and a big thank you to the manager who always keeps me included. A well-run home.
Thank you for leaving us this kind review about the care of your brother. The team will be delighted to read your lovely words.
My mum has been a resident at Deerswood for a few months. From the very start, they made her feel welcome and have been extremely caring with her dementia needs. She settled really well and enjoys the variety of activities, especially music and dancing. It's very reassuring to myself and all our family that she is well cared for and feels at home. Thank you to everyone at Deerswood for all that you do for her.
Thank you for taking the time to leave us this kind review about the care of your mum, we really appreciate it. I will make sure to pass your lovely comments on to the rest of the team who will be delighted to read this.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2026Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 21 Oct 2024
Residents at a care home in Crawley enjoyed a heart-warming afternoon visiting a local independent school, marking a delightful return to the classroom. Deerwood Lodge residents enjoyed tea and cake...
There are no upcoming events for Deerswood Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Deerswood Lodge.
Accreditations
There are no accreditations posted yet for Deerswood Lodge.
Meet the Team (5)

The most rewarding part of my job is enriching the lives of those who live here and being a part of their family; making special memories with residents and their families; marking special occasions and celebrating milestones.
My colleagues at Shaw have been nothing but supportive and shown a great deal of encouragement throughout my career progression. There is always further training available if you wish to and I highly recommend Shaw to anyone looking for a career in care with opportunities to progress to various roles.
In 2008 Wan Joined Mill River Lodge in Horsham as a team leader (previously working as a support worker for another company) with hours to suit around her family.
Wan moved to Hillside Lodge in Pulborough and was appointed deputy manager to cover maternity leave. In 2016, Wan moved to Burleys Wood in Crawley as acting manager. She applied for the post permanently and was successful. Was took time off to have a baby and once her maternity leave finished she started as manager at Deerswood Lodge in 2019.
During her time at Shaw, Wan has achieved her QCF level 5 in Leadership for health and social care in adults, embracing the journey of living with dementia, Coaching and Mentoring as well as level 4 Safeguarding for Leaders.
Wan has twice won a National Shaw Star award for Outstanding management contribution and she was also recently featured as ‘Manager of the Month’ in a trade publication, Care Home Professional.

Jackie joined Shaw when they took over from West Sussex in 2005 and was part of the team that moved into a brand new purpose-built care home in Horsham. Jackie started working in care in 1993 as a support worker initially because it fitted around her child care needs but it must have been a good choice because 30 years on she is still in the care industry. Jackie was promoted to Team leader and has worked in several of the Shaw homes within the region taking on various roles such as being seconded to Deputy Manager. Jackie managed a busy and thriving day centre at Forest View in Burgess Hill enriching the lives of elderly people who were living with Dementia. The daycare service was a lifeline to many who lived alone in the community. Sadly the Day Centre closed during the Pandemic. Jackie was asked if she would like to take the role of Unit Manager at Deerswood Lodge. Jackie is now the unit manager on the residential floor.
Jackie has always enjoyed whatever role she has been asked to do but being the Unit Manager at Deerswood is by far the most enjoyable and rewarding despite the many challenges this role can bring. Jackie loves being able to make a difference in people's lives and helping them transition from living in the community to coming into care. Jackie also enjoys building relationships with residents' families and friends she finds this an important part of the role as they are entrusting their loved ones' care to us.
Jackie said “ I am proud to work for Shaw Healthcare and feel valued as an employee and I am proud to be a part of the Deerswood Team and the lovely feedback we receive from the residents and their families as we strive to provide a home from home environment for all of our residents.

Bogdan, also known by everyone as Bob, originally from Romania, embarked on his journey with Shaw Healthcare in 2017 through an overseas staff recruitment program.
His professional background in sales, where he held managerial roles, later applied to the healthcare industry. In 2019, after demonstrating his adaptability and commitment to Deerswood Lodge, Bob’s dedication and leadership qualities were recognised when he was promoted to the position of Team Leader. Also, in the same year, he completed the training to become a manual handling instructor.
Bob expresses his passion for his work, emphasising the dynamic environment he encounters daily. The variety of situations he faces every shift keeps him engaged and motivated to make a positive impact in the life of those he cares for.

Caroline has worked in the care industry for over 10 years, she started her career working as a carer in the community, looking after clients in their own homes. As time passed, Caroline chose to progress her career and applied to work in a Residential Home where she gained more knowledge and understanding about caring for others. In July 2022, Caroline became part of the Deerswood Lodge family as a Team Leader during the night. As Caroline`s knowledge and experience developed, she chose to move on to the day shifts to learn more about her role and progress. Since working at Deerswood Lodge, Caroline has never looked back. She thoroughly enjoys coming to work each day and making a difference in people's lives. Caroline will always help and support her team to ensure the residents are living their best life. Caroline has recently trained to become a trainer in delivering “Do I know you?”, this is a course to teach and support others to care for residents living with Dementia.
Caroline is a kind, caring and passionate Team Leader who always give 110%. Caroline enjoys teaching new support workers about ways in which residents living with Dementia can be cared for and techniques to improve communication and engagement. Caroline feels that Deerswood Lodge has a sense of community and family, she truly believes in the Shaw values and this shows in her everyday work. Caroline feels that the level of care provided to the residents is to a very high standard and ensures that each and every person`s wishes and choices are listened to and respected.

Carmen began her journey with Shaw in October 2007 when she started her role as a Bank Support Worker at Deerswood Lodge, she then became a permanent member of the team in 2010. Carmen was keen to progress and went on to complete her QCF Levels 2 and 3 in Health and Social Care in 2015. Following this, Carmen was promoted to Team Leader in December 2015. Carmen is a very positive person and always looks on the brighter side of life, she is always smiling and brings joy to the residents at Deerswood Lodge.
Since joining Deerswood Lodge, Carmen has always enjoyed her role and always gives 110%. She is kind-hearted, calm and a very respectful lady who always puts the resident's needs and wishes first. Carmen has developed her knowledge and understanding over the years and is thankful to Shaw for giving her these opportunities. Carmen often expresses how much she loves the residents at Deerswood Lodge and considers the home to be her second home. Carmen feels that there have been many highs and lows throughout her career however, when she is at Deerswood Lodge, she feels surrounded by love, care, respect and support.
Carmen has been at Deerswood Lodge for 16 years and is a valued member of the Deerswood Lodge family. Carmen is dedicated to ensuring that the residents receive the highest standard of care, as well as kindness, love and respect. Carmen will always ensure she makes time to spend with the residents and listen about their day which always brings a smile to their faces. Carmen is committed to her role and feels happy knowing that she makes a difference in people's lives every day. Deerswood Lodge is a home to our residents and also, a second home to our wonderful team.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deerswood Lodge to verify any information. View our terms and conditions. Deerswood Lodge has an Enhanced Service -more info.