Glebe House

Stein Road, Southbourne, Emsworth PO10 8LB
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9.9 96 Reviews
  • Glebe House, Emsworth
Glebe House is a 40 bedded home located in the scenic village of Southbourne in West Sussex. It’s location couldn’t be more perfect with a number of shops nearby and great transport links. Glebe is an integral part of the local community and is well known and respected. The home has a large staff team of all ages with a wealth of experience, there are a number of long serving local staff working within the home.

Glebe House offers thirty beds to the elderly and frail who can no longer live independently at home and ten beds to those who have been in hospital and need to rebuild their confidence before returning to live in their home again.

The home offers a calm and caring ambiance and the team always ensure that each and every resident feels at home.

The home's chefs provide daily home cooked meals for residents to enjoy in communal dining areas or in the comfort of their own room. Hot and cold drinks are provided throughout the day to ensure that residents are always well-hydrated. The beautiful gardens wrap fully around the home which ensures that each window has a garden view.

Activities and social interactions play a large part of life here at Glebe, each day they offer a range of activities such as singers, entertainers, crafts and games just to name a few and friendships are always encouraged. The home has many wonderful community links such as local schools, churches and social groups.

Glebe House is a wonderful place to call home and an amazing place to work.

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1349
  • RESPITE Self-Funded Residential Care: from £1449

These prices are only a guideline, please contact Glebe House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joanne Holman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)
Total of 96, showing 61-80
9.9

Glebe House has a Review Score of 9.9 (9.884) out of 10, based on 39 reviews in the last 2 years. Over all time Glebe House has 96 reviews.

Overall Experience

  • 84
  • 11
  • 1
  • 0
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Date Published

96
13
22
39
57
Overall Experience  Overall Experience 5.0 out of 5

First class, Glebe House was home to my wife for six weeks while she was recovering from a broken hip, she also has Parkinson's. The staff were kind and so helpful. Top place!

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Overall Experience  Overall Experience 5.0 out of 5

I love all the staff, it covers everything.

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Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old friend is at Glebe House for assessment following a few weeks in hospital before returning to her own home. The building itself is very well decorated and when you enter gives a very good feeling. My friend will only be here for 6 weeks but has already settled in and enjoying being looked
after and making friends with the staff. She is receiving excellent care and the staff are so friendly and obviously enjoy working at this home. My friend is free to walk about in the home and enjoys the activities. I have been to numerous homes in the past visiting elderly friends and Glebe House definitely tops the list.

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Overall Experience  Overall Experience 5.0 out of 5

Since living at Glebe House I have found everyone to be excellent at their jobs. Sometimes going beyond excellent. I'm very happy here.

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Overall Experience  Overall Experience 5.0 out of 5

My dad was at Glebe House for over a year, throughout the pandemic. During his stay, the staff were highly professional, while being very approachable and accommodating for the various care needs my dad required. I always knew my dad was in highly capable hands.
Upon the start of my dad's stay at
Glebe House, the staff were very welcoming and offered support and encouragement in helping with his transition from an apartment. This was of great value to all of the family, many of who live hours away. The staff really went out of their way to help him make his room feel like home and encouraged him to engage with the other residents.
During my dad's time at Glebe House, he was a challenging resident. The team at Glebe House tactfully handled my dad's needs and always maintained excellent communication with myself and my brother. As my dad's health needs became greater the Glebe House team played a critical role in coordinating visits from healthcare professionals.
I highly recommend.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, caring and treat my brother with respect and dignity. I know he's safe and well looked after in the home. I'd like to see more interaction and activities taking place (probably curtailed due to Covid.)

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Glebe House eased all the anxieties and concerns my mother, and we as a family, had about making the big decision around residential care. They were not only knowledgeable and professional but very understanding and caring.
My mother has thrived in the short time she has been at this
excellent care home. Her health has improved beyond recognition - a fact reflected in her weight gain! Her mental well-being has also thrived. The decision to come to Glebe House was a very good one.
All the staff have time for a worthy conversation with my mother as they carry out their duties. She knows them all by name and their latest news. The food is amazing and always a topic of conversation.
The staff have had to make difficult decisions in this time of a pandemic but these are clearly made in the best interests of the residents and a dialogue is always held with family members.
As a family, we are grateful to all those who support our mum at Glebe House to such a high standard.

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Overall Experience  Overall Experience 5.0 out of 5

Glebe House has provided excellent respite care for my mother. The staff are friendly, efficient and professional and the care home environment is very welcoming. We couldn’t have asked for better and would have no hesitation in recommending it. Need I say more!

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Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Glebe House since the end of December 2021. We have already seen a great improvement in his physical and mental wellbeing. As Dad had to be in a care setting it was important that it was somewhere close to his family. Glebe House is so far ticking all of the boxes, Dad has several
complex medical issues which are all well addressed and dealt with, his diet, in particular, has to be monitored for various reasons and the home do their best to give him a varied diet whilst looking after the medical aspect of his diet. The staff are all very kind and helpful and even though everyone is coping with the challenges of the pandemic, the staff do their very best to meet everyone's needs.
If there are any issues they are dealt with professionally and efficiently and have received phone calls and feedback to answer any concerns we have. Dad has a lovely ground floor room with a door out into the garden which is perfect for him. We would definitely recommend Glebe House.

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Overall Experience  Overall Experience 5.0 out of 5

My partner is settling in well at Glebe House. His family and I waited a while until a vacancy was available and it was well worth the wait. Staff are so friendly and approachable, plus asked for our feedback to ensure all his needs are met.

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Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident in Glebe House for five years, during which time he has always been extremely well looked after by the carers and team leaders. With increasing mobility issues, Dad has been treated with the utmost respect by all the staff and nothing is too much trouble. The ambience within
Glebe House is one of relaxation, with light decor contributing to an inviting feeling within the building. As a family we would, without hesitation, recommend Glebe House to potential new residents.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Glebe House for 5 months. Mum loves being at Glebe and is always saying how lovely everyone is. The staff are very attentive and keep us updated on her progress. Whenever I ring nothing is too much trouble.

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Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Glebe House and have been for a number of years. The staff show me respect at all times. Activities are provided to us. The food is always homemade and is more than adequate for my needs. It is well prepared and well served.

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Overall Experience  Overall Experience 4.0 out of 5

From the first day of residence at the home, of which my father-in-law has resided, it's been a joy to watch him thrive in the care of Glebe House. It's lovely staff, management and surroundings, couldn't ask for better.

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Overall Experience  Overall Experience 5.0 out of 5

One of the best homes I have seen, the care and dignity they give to my aunt and other residents is excellent.
Friendly staff and a home feel.

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Overall Experience  Overall Experience 5.0 out of 5

My uncle has been here for a week and finds the staff very friendly. Room very good and food is excellent.

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Overall Experience  Overall Experience 5.0 out of 5

Glebe House provides an outstanding home. Mum is always cheerful and contented the staff clearly enjoy caring for residents. I have been visiting for ten months and have witnessed excellent entertainment from staff, visiting singers and others. The common areas and guest rooms are kept clean and tidy.
I am frequently offered tea or coffee when visiting. I highly recommend this rest home.

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Overall Experience  Overall Experience 5.0 out of 5

Mum was living with my husband and I successfully until she had two T.I.A's and was then needing more support. Initially, she stayed at Glebe House for respite, then decided she'd like to stay because of the care, support and everyone was so kind. The manager was very understanding, about the situation
we were experiencing. All the staff are very cheerful, professional and supportive of mum and family. They keep us informed of any change in mum's condition. It was not my wish for mum to be in a care home, but my experience of visiting mum is very reassuring. Mum is happy and settled. The staff at Glebe House are an amazing team of hard-working, caring, understanding professionals. We are very grateful.

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Overall Experience  Overall Experience 4.0 out of 5

My husband is not an easy patient, but the staff have always been unfailingly kind and supportive, both to him and to me. He could not be better cared for. Visiting friends have remarked on how much better this home is than ones in which their relatives are residents.

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Overall Experience  Overall Experience 5.0 out of 5

Since I have been a resident of this care home, Glebe House, I have had very attentive and thoughtful care. If, for any health reasons, I need further care, I would be happy to come again.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Glebe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Glebe House is calculated as follows: ( (410 Excellents x 5) + (54 Goods x 4) ) ÷ 464 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glebe House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Joanne

Joanne Holman

Job Title: Home Manager

Joined: 2008

Jo joined the care sector and Shaw healthcare back in June 2008.
There is not a role in a care home that Jo has not undertaken – she loves a challenge and has helped out in many Shaw homes across the West Sussex region, learning and improving along the way.


Jo enjoys the interactions she has each day with families, health professionals, and of course the lovely residents. Jo commented “Speaking to the residents and listening to their life stories, just knowing you have made a difference to someone’s day, is what makes working in care so wonderful”

Tracy

Tracy McClure

Job Title: Service Administrator

Joined: 2015

I started at Glebe House in 2015 as a support worker. I then became a team leader and now I am the administrator.


My mum resided at Glebe House when she needed care, after seeing the fantastic care and support given to her I decided that I wanted to be a part of the Glebe House team.


My role as admin gives me the opportunity to support each of the residents and their families first hand.


I am privileged to meet future residents and their families and ensure that all of their needs are met whilst residing with us.


I love being part of such a supportive and dynamic staff team and spending time with each and every resident.

Stephanie

Stephanie Watts

Job Title: Service Administrator

Joined: 2021

I started my career in Health and Social care back when I was a teenager
I have worked with an entire spectrum of people with differing health needs.


Over the last 11 years working in the care sector, I have gained many skills and achievements, my highest qualification is, Level 5 in Health and Social Care.


In my previous role I was a registered manager at a home for those with mental health needs. I then went on to have a baby girl and decided that I wanted to take a new career path still in the care sector so that I could use the skills and knowledge previously gained to give 100% to my new role.


I joined Glebe House as the second administrator. I enjoy the people I work with and every day is a new challenge, this gives me the opportunity to develop my skills to ensure I am always providing a fantastic service to the people we support and their families.

Josephine

Josephine Hynek

Job Title: Team Leader

Joined: 2013

Started working in the home almost 9 years ago.


I am currently working as a team leader, which I really enjoy.


Working in this role and supporting the residents and the staff team gives me immense job satisfaction.


I know that I have achieved when I can make at least one resident smile every day.


It’s such a rewarding career and team work is paramount to the safe running of my shift.

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