Primary Care Categories
- Older Person Care
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 40 Service Users
It's lovely staff, management and surroundings, couldn't ask for better.D W(Son-in-law of Resident/Service User)
It's lovely staff, management and surroundings, couldn't ask for better.D W(Son-in-law of Resident/Service User)
Glebe House is a 40 bedded home located in the scenic village of Southbourne in West Sussex. It’s location couldn’t be more perfect with a number of shops nearby and great transport links. Glebe is an integral part of the local community and is well known and respected. The home has a large staff team of all ages with a wealth of experience, there are a number of long serving...
Care Provided by Glebe House
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Glebe House for full pricing details and T&Cs.
Contact Glebe House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Charlene Bickle (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Glebe House Reviews (114)
9.8
Glebe House has a Review Score of 9.8 (9.755) out of 10, based on 40 reviews in the last 2 years.
Over all time Glebe House has 114 reviews.
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Overall Experience
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Review from Sally P (Friend of Resident) published on 20 July 2022 Submitted via Website•
Overall Experience
My 92-year-old friend is at Glebe House for assessment following a few weeks in hospital before returning to her own home. The building itself is very well decorated and when you enter gives a very good feeling. My friend will only be here for 6 weeks but has already settled in and enjoying being looked after and making friends with the staff. She is receiving excellent care and the staff are so friendly and obviously enjoy working at this home. My friend is free to walk about in the home and enjoys the activities. I have been to numerous homes in the past visiting elderly friends and Glebe House definitely tops the list.
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Review from A L (Resident / Service User) published on 5 July 2022 Submitted via Postal Card•
Overall Experience
Since living at Glebe House I have found everyone to be excellent at their jobs. Sometimes going beyond excellent. I'm very happy here.
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Review from D L (Son of Resident) published on 20 May 2022 Submitted via Website•
Overall Experience
My dad was at Glebe House for over a year, throughout the pandemic. During his stay, the staff were highly professional, while being very approachable and accommodating for the various care needs my dad required. I always knew my dad was in highly capable hands.
Upon the start of my dad's stay at Glebe House, the staff were very welcoming and offered support and encouragement in helping with his transition from an apartment. This was of great value to all of the family, many of who live hours away. The staff really went out of their way to help him make his room feel like home and encouraged him to engage with the other residents.
During my dad's time at Glebe House, he was a challenging resident. The team at Glebe House tactfully handled my dad's needs and always maintained excellent communication with myself and my brother. As my dad's health needs became greater the Glebe House team played a critical role in coordinating visits from healthcare professionals.
Upon the start of my dad's stay at Glebe House, the staff were very welcoming and offered support and encouragement in helping with his transition from an apartment. This was of great value to all of the family, many of who live hours away. The staff really went out of their way to help him make his room feel like home and encouraged him to engage with the other residents.
During my dad's time at Glebe House, he was a challenging resident. The team at Glebe House tactfully handled my dad's needs and always maintained excellent communication with myself and my brother. As my dad's health needs became greater the Glebe House team played a critical role in coordinating visits from healthcare professionals.
I highly recommend.
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Review from S S (Sister of Resident) published on 27 April 2022 Submitted via Postal Card•
Overall Experience
The staff are friendly, caring and treat my brother with respect and dignity. I know he's safe and well looked after in the home. I'd like to see more interaction and activities taking place (probably curtailed due to Covid.)
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Review from Richard R (Son of Resident) published on 13 April 2022 Submitted via Website•
Overall Experience
The staff at Glebe House eased all the anxieties and concerns my mother, and we as a family, had about making the big decision around residential care. They were not only knowledgeable and professional but very understanding and caring.
My mother has thrived in the short time she has been at this excellent care home. Her health has improved beyond recognition - a fact reflected in her weight gain! Her mental well-being has also thrived. The decision to come to Glebe House was a very good one.
All the staff have time for a worthy conversation with my mother as they carry out their duties. She knows them all by name and their latest news. The food is amazing and always a topic of conversation.
The staff have had to make difficult decisions in this time of a pandemic but these are clearly made in the best interests of the residents and a dialogue is always held with family members.
My mother has thrived in the short time she has been at this excellent care home. Her health has improved beyond recognition - a fact reflected in her weight gain! Her mental well-being has also thrived. The decision to come to Glebe House was a very good one.
All the staff have time for a worthy conversation with my mother as they carry out their duties. She knows them all by name and their latest news. The food is amazing and always a topic of conversation.
The staff have had to make difficult decisions in this time of a pandemic but these are clearly made in the best interests of the residents and a dialogue is always held with family members.
As a family, we are grateful to all those who support our mum at Glebe House to such a high standard.
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Review from Tania R (Daughter of Resident) published on 1 April 2022 Submitted via Website•
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Dad has only been at Glebe House since the end of December 2021. We have already seen a great improvement in his physical and mental wellbeing. As Dad had to be in a care setting it was important that it was somewhere close to his family. Glebe House is so far ticking all of the boxes, Dad has several complex medical issues which are all well addressed and dealt with, his diet, in particular, has to be monitored for various reasons and the home do their best to give him a varied diet whilst looking after the medical aspect of his diet. The staff are all very kind and helpful and even though everyone is coping with the challenges of the pandemic, the staff do their very best to meet everyone's needs.
If there are any issues they are dealt with professionally and efficiently and have received phone calls and feedback to answer any concerns we have. Dad has a lovely ground floor room with a door out into the garden which is perfect for him. We would definitely recommend Glebe House.
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Review from P H (Son of Resident) published on 1 April 2022 Submitted via Website•
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Glebe House has provided excellent respite care for my mother. The staff are friendly, efficient and professional and the care home environment is very welcoming. We couldn’t have asked for better and would have no hesitation in recommending it. Need I say more!
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Review from Bernadette Y (Partner of Resident) published on 17 March 2022 Submitted via Postal Card•
Overall Experience
My partner is settling in well at Glebe House. His family and I waited a while until a vacancy was available and it was well worth the wait. Staff are so friendly and approachable, plus asked for our feedback to ensure all his needs are met.
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Review from Ray W (Son of Resident) published on 9 March 2022 Submitted via Website•
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Dad has been a resident in Glebe House for five years, during which time he has always been extremely well looked after by the carers and team leaders. With increasing mobility issues, Dad has been treated with the utmost respect by all the staff and nothing is too much trouble. The ambience within Glebe House is one of relaxation, with light decor contributing to an inviting feeling within the building. As a family we would, without hesitation, recommend Glebe House to potential new residents.
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Review from Karen T (Daughter of Resident) published on 29 December 2021 Submitted via Website•
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My mum has been a resident at Glebe House for 5 months. Mum loves being at Glebe and is always saying how lovely everyone is. The staff are very attentive and keep us updated on her progress. Whenever I ring nothing is too much trouble.
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Review from David R (Resident / Service User) published on 11 November 2021 Submitted via Website•
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I am a resident at Glebe House and have been for a number of years. The staff show me respect at all times. Activities are provided to us. The food is always homemade and is more than adequate for my needs. It is well prepared and well served.
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Review from D W (Son-in-law of Resident) published on 22 November 2019 Submitted via Postal Card•
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From the first day of residence at the home, of which my father-in-law has resided, it's been a joy to watch him thrive in the care of Glebe House. It's lovely staff, management and surroundings, couldn't ask for better.
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Review from J P (Friend of Resident) published on 24 October 2019 Submitted via Website•
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One of the best homes I have seen, the care and dignity they give to my aunt and other residents is excellent.
Friendly staff and a home feel.
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Review from S W (Niece of Resident) published on 23 October 2019 Submitted via Postal Card•
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My uncle has been here for a week and finds the staff very friendly. Room very good and food is excellent.
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Review from G T (Son of Resident) published on 22 October 2019 Submitted via Postal Card•
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Glebe House provides an outstanding home. Mum is always cheerful and contented the staff clearly enjoy caring for residents. I have been visiting for ten months and have witnessed excellent entertainment from staff, visiting singers and others. The common areas and guest rooms are kept clean and tidy. I am frequently offered tea or coffee when visiting. I highly recommend this rest home.
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Review from J T (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card•
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Mum was living with my husband and I successfully until she had two T.I.A's and was then needing more support. Initially, she stayed at Glebe House for respite, then decided she'd like to stay because of the care, support and everyone was so kind. The manager was very understanding, about the situation we were experiencing. All the staff are very cheerful, professional and supportive of mum and family. They keep us informed of any change in mum's condition. It was not my wish for mum to be in a care home, but my experience of visiting mum is very reassuring. Mum is happy and settled. The staff at Glebe House are an amazing team of hard-working, caring, understanding professionals. We are very grateful.
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Review from S S (Wife of Resident) published on 21 October 2019 Submitted via Postal Card•
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My husband is not an easy patient, but the staff have always been unfailingly kind and supportive, both to him and to me. He could not be better cared for. Visiting friends have remarked on how much better this home is than ones in which their relatives are residents.
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Review from M W (Respite Resident) published on 10 October 2019 Submitted via Postal Card•
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Since I have been a resident of this care home, Glebe House, I have had very attentive and thoughtful care. If, for any health reasons, I need further care, I would be happy to come again.
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Review from B G (Resident / Service User) published on 10 October 2019 Submitted via Postal Card•
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Service is excellent.
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Review from N G (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card•
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Glebe House is a fabulous home. The staff are amazing, caring, helpful and very understanding, not only for the residents but for their families too. I am so happy my father is being cared for at Glebe House, could not wish for anything more for him.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 February 2019Overall
Good
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- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Glebe House.
Upcoming Events
There are no upcoming events for Glebe House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Glebe House.
Accreditations
There are no accreditations posted yet for Glebe House.
Meet the Team (4)
Joanne HolmanJob Title:Home ManagerJoined: 2008
There is not a role in a care home that Jo has not undertaken – she loves a challenge and has helped out in many Shaw homes across the West Sussex region, learning and improving along the way.
Jo enjoys the interactions she has each day with families, health professionals, and of course the lovely residents. Jo commented “Speaking to the residents and listening to their life stories, just knowing you have made a difference to someone’s day, is what makes working in care so wonderful”
Tracy McClureJob Title:Service AdministratorJoined: 2015
I started at Glebe House in 2015 as a support worker. I then became a team leader and now I am the administrator.
My mum resided at Glebe House when she needed care, after seeing the fantastic care and support given to her I decided that I wanted to be a part of the Glebe House team.
My role as admin gives me the opportunity to support each of the residents and their families first hand.
I am privileged to meet future residents and their families and ensure that all of their needs are met whilst residing with us.
I love being part of such a supportive and dynamic staff team and spending time with each and every resident.
Stephanie WattsJob Title:Service AdministratorJoined: 2021
I have worked with an entire spectrum of people with differing health needs.
Over the last 11 years working in the care sector, I have gained many skills and achievements, my highest qualification is, Level 5 in Health and Social Care.
In my previous role I was a registered manager at a home for those with mental health needs. I then went on to have a baby girl and decided that I wanted to take a new career path still in the care sector so that I could use the skills and knowledge previously gained to give 100% to my new role.
I joined Glebe House as the second administrator. I enjoy the people I work with and every day is a new challenge, this gives me the opportunity to develop my skills to ensure I am always providing a fantastic service to the people we support and their families.
Josephine HynekJob Title:Team LeaderJoined: 2013
Started working in the home almost 9 years ago.
I am currently working as a team leader, which I really enjoy.
Working in this role and supporting the residents and the staff team gives me immense job satisfaction.
I know that I have achieved when I can make at least one resident smile every day.
It’s such a rewarding career and team work is paramount to the safe running of my shift.
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