Glebe House

Stein Road, Southbourne, Emsworth PO10 8LB
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9.9 96 Reviews
  • Glebe House, Emsworth
Glebe House is a 40 bedded home located in the scenic village of Southbourne in West Sussex. It’s location couldn’t be more perfect with a number of shops nearby and great transport links. Glebe is an integral part of the local community and is well known and respected. The home has a large staff team of all ages with a wealth of experience, there are a number of long serving local staff working within the home.

Glebe House offers thirty beds to the elderly and frail who can no longer live independently at home and ten beds to those who have been in hospital and need to rebuild their confidence before returning to live in their home again.

The home offers a calm and caring ambiance and the team always ensure that each and every resident feels at home.

The home's chefs provide daily home cooked meals for residents to enjoy in communal dining areas or in the comfort of their own room. Hot and cold drinks are provided throughout the day to ensure that residents are always well-hydrated. The beautiful gardens wrap fully around the home which ensures that each window has a garden view.

Activities and social interactions play a large part of life here at Glebe, each day they offer a range of activities such as singers, entertainers, crafts and games just to name a few and friendships are always encouraged. The home has many wonderful community links such as local schools, churches and social groups.

Glebe House is a wonderful place to call home and an amazing place to work.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1349
  • RESPITE Self-Funded Residential Care: from £1449

These prices are only a guideline, please contact Glebe House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joanne Holman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)

Glebe House Reviews (96)

Total of 96, showing 81-96
9.9

Glebe House has a Review Score of 9.9 (9.884) out of 10, based on 39 reviews in the last 2 years. Over all time Glebe House has 96 reviews.

Overall Experience

  • 84
  • 11
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  • 0

Date Published

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57

Review from B G (Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is excellent.

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Review from N G (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glebe House is a fabulous home. The staff are amazing, caring, helpful and very understanding, not only for the residents but for their families too. I am so happy my father is being cared for at Glebe House, could not wish for anything more for him.

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Review from C C (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glebe House is a lovely place, my father is a new resident at this home. The staff are the loveliest people, the care and understanding is 110%, the food and cleanliness are 100%. My father is very happy and looks amazingly well, his room is lovely and comfortable. I would recommend Glebe House, It's
a wonderful place. Thank you.

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Review from A H (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in really well at Glebe House after her hip replacement in June this year.
She is now wheelchair-bound and the staff are very supportive with her needs.
I always find the staff friendly and helpful nothing is too much trouble.

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Review from C S (Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time here. The staff have training sessions now and again that I think is due to the excellency of Shaw Healthcare and why they have won awards.
Also that the support workers, domestics and laundry and maintenance and kitchen workers are good and caring and willing to help us and
what is more enjoy their work.

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Review from Penelope E (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my mother in Glebe House and care, my mum has had a cheerful few months in her home but now in their care, she has never been happier!
They keep me, more than they need to, very well informed of mum's little falls and their care is second to none. I'm very happy and now relaxed
that mum is very well cared for and loved. They make me very welcome every time.

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Review from Veronica R (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care and support my father receives at his care home. I have absolutely no concerns. The staff are all amazing and I trust them completely. He is so happy and the staff treat him as though he is a member of their own family. I have nothing but praise for the care staff and management.
Thank you. I also have to mention the cleanliness of the home and the catering staff who prepare healthy home-cooked meals. The housekeepers make sure my father has freshly laundered clothes Thank you.

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Review from Robbie L (Friend of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each visit am greeted warmly, offered refreshments. All staff always smiley and appear very happy in their work. All staff interacted warmly and appropriately to their residents. The place is homely and clean. Budgie in day room a nice touch. My Friend reports plenty of activities. Management is
very approachable.

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Review from Jennie S (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Glebe in March 2018 as she was no longer able to cope at home. We were sad that this time had come but couldn't have wished for a nicer home for Mum to come to. Everyone is friendly and happy. The food is very nice, the rooms are kept clean and the laundry is collected daily. We know Mum
is being well looked after and if there are any health issues a doctor is called to give Mum a once over. All in all, we are very happy with Glebe House. They do an amazing job.

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Review from Nick B (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been most impressed with the care given to our mum by the staff at Glebe House. For over 3 years, they have diligently cared for her and we have been regularly contacted when the need arose. The staff are most cheerful and supportive of her and take the greatest care to meet her
needs. The atmosphere at Glebe House is warm and welcoming and there's a variety of activities on offer from visiting owls to singers. We are grateful that mum is in a safe and caring home.

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Review from M E (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my being at Glebe House very helpful and caring, not only with me but the other residents at the home.

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Review from A H (Sister of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this home is outstanding. Unending patience in difficult times. Cheerfulness and respect when dealing with residents. Management always available to help and advise. My brother being in this setting has lifted a huge load off my mind. He is safe. I am so impressed that I am now a volunteer,
helping with activities. Keep up the good work!

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Review from Marian B (Niece of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found all the staff to be friendly to us and our Uncle. They treat him with the utmost kindness, always taking the time to make sure he has everything that he wants. The office staff are very prompt in making sure he is well looked after. The food is of a very high standard, always look
appetising. The rooms are kept very clean and tidy and he is always entertained by staff.

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Review from Paul F (Son of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is run with a good standard. All the staff are caring, they look after my mum very well. Many thanks to all.

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Review from John B (Son of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here. She is well looked after. All the staff are pleasant nothing is too much trouble and all seem very caring. My wife and I are made to feel most welcome when we visit as though we are part of an extended family. I would recommend Glebe House to anyone needing care.

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Review from Angela B (Friend of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the manager to be always available she always listens to my comments and acts on them. My friend who lives in Glebe House really loves being a part of the Glebe House family she is treated with care and respect and feels valued by the staff. It is a great relief to us as we do go away for
the winter but we know she is happy safe and well cared for a very big thank you to all the staff.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Glebe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Glebe House is calculated as follows: ( (410 Excellents x 5) + (54 Goods x 4) ) ÷ 464 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glebe House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Joanne

Joanne Holman

Job Title: Home Manager

Joined: 2008

Jo joined the care sector and Shaw healthcare back in June 2008.
There is not a role in a care home that Jo has not undertaken – she loves a challenge and has helped out in many Shaw homes across the West Sussex region, learning and improving along the way.


Jo enjoys the interactions she has each day with families, health professionals, and of course the lovely residents. Jo commented “Speaking to the residents and listening to their life stories, just knowing you have made a difference to someone’s day, is what makes working in care so wonderful”

Tracy

Tracy McClure

Job Title: Service Administrator

Joined: 2015

I started at Glebe House in 2015 as a support worker. I then became a team leader and now I am the administrator.


My mum resided at Glebe House when she needed care, after seeing the fantastic care and support given to her I decided that I wanted to be a part of the Glebe House team.


My role as admin gives me the opportunity to support each of the residents and their families first hand.


I am privileged to meet future residents and their families and ensure that all of their needs are met whilst residing with us.


I love being part of such a supportive and dynamic staff team and spending time with each and every resident.

Stephanie

Stephanie Watts

Job Title: Service Administrator

Joined: 2021

I started my career in Health and Social care back when I was a teenager
I have worked with an entire spectrum of people with differing health needs.


Over the last 11 years working in the care sector, I have gained many skills and achievements, my highest qualification is, Level 5 in Health and Social Care.


In my previous role I was a registered manager at a home for those with mental health needs. I then went on to have a baby girl and decided that I wanted to take a new career path still in the care sector so that I could use the skills and knowledge previously gained to give 100% to my new role.


I joined Glebe House as the second administrator. I enjoy the people I work with and every day is a new challenge, this gives me the opportunity to develop my skills to ensure I am always providing a fantastic service to the people we support and their families.

Josephine

Josephine Hynek

Job Title: Team Leader

Joined: 2013

Started working in the home almost 9 years ago.


I am currently working as a team leader, which I really enjoy.


Working in this role and supporting the residents and the staff team gives me immense job satisfaction.


I know that I have achieved when I can make at least one resident smile every day.


It’s such a rewarding career and team work is paramount to the safe running of my shift.

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