The Shelley

54 Shelley Road, Worthing BN11 4BX

The Shelley is currently Worthing's only care home that received an 'Outstanding' rating from the Care Quality Commission our governing body (December 2015).

Please read their report either on the CQC website or The Shelley website.
The Shelley is a small independent care home and proud to have established a reputation as providing the very best in care focusing on the little things that matter and that can truly make a difference to someone's day.

The Shelley is a beautifully designed, warm comfortable home offering interesting enjoyable activities and great food. Each member of the friendly, highly experienced team is committed to this culture ensuring the residents are at the heart of everything they do. Whether you are looking for long or short term care we provide the highest standards of care and support.

They also offer bookable respite for either just a short break or for recuperation and daycare to the local community.

Established with a vision to help you achieve the best possible quality of life, they offer a 'refreshing' approach to residential care, in which residents feel safe, secure and supported in a place they are proud to share with family and friends.

Staff are committed to making sure residents make the most of the environment, with facilities that include spacious en-suite rooms, comfortable lounge and communal areas, great coffees, wheelchair-friendly gardens, WiFi and a rich and varied menu of high-quality food and great entertainment.

Popular activities include a variety of professional entertainers, talks, poetry reading, gardening club, skittles, arts and crafts, flower arranging, crossword club, games and quizzes, yoga, tai chi, exercise classes, food and wine tasting and regular weekly outings.

Owner: Shelley Ltd

Person in charge: Marlene Sanders (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open Visiting

Parking:

Car Parking Available

Latest Care Quality Commission* Report on The Shelley: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for The Shelley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for The Shelley in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.985 for The Shelley is calculated as follows: ( (531 Excellents x 5) + (8 Goods x 4) ) ÷ 539 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Shelley is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 22 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 The Shelley has a Review Score of 10 (9.985) from 45 Reviews


Average Ratings

  • Excellent
    45
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Shelley?

  • Extremely LIKELY
    45
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Shelley

  • Resident / Service User
    18
  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • more

My elderly friend has been a resident for several years now and I visit her usually twice a week. Having experienced other care homes (my fiancee works in the industry) 'The Shelley' most certainly ticks all the boxes. With the appearance of a traditional English 5 star hotel rather than a care home, I always look forward to my visits. The staff are extremely warm and friendly and nothing is too much trouble. It's also quite obvious that they function extremely well together as a fully cohesive team under the excellent leadership of their very experienced manager. It's the little touches also that make such a difference such as 'Fudge' the home's pet cat, as well as the tasteful decor that makes it feel so homely (I'm convinced that the owner is really a frustrated interior designer at heart!). There are always homemade 'goodies' available to go with my coffee (thanks to the excellent kitchen staff) which is one of the reasons I'm not there on a daily basis (to save my waistline!). Personally, I'd move in tomorrow myself, but then, unfortunately, I'm only 53!

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We were already aware of the excellence of The Shelley as my son in laws mother has been a resident there. Since my mother moved in we have been made even more aware of its qualities. The excellent results below show that we are delighted with the quality in all departments, especially the staff.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The Shelley is a most welcoming care home for all, whether residents, visitors or staff, everyone is welcome.
There is a very happy, caring atmosphere and all are encouraged to participate in the many activities. Suggestions are also very welcome.
An excellent safe, home from home.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

For the three and a half years that I have been here, I have received nothing but kindness and attention. The rooms which are cleaned daily are warm and cosy and many enhanced with personal possessions. The food is varied and nutritious although perhaps not to every body's taste, tea.coffee and soft drinks are available at all times. Visitors are welcome and offered refreshment. Help from the staff is immediately at hand for any eventuality. The varied entertainment outings and activities are phenomenal.
The qualified management are always ready to give medical and financial advice if needed.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

An absolutely amazing place with wonderful staff and excellent care.
Everyone is so helpful, from kitchen staff to owners.
Mum would happily come back.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The care here is "the tops". I am treated with love and respect and nothing is too much trouble. Always willing to go the extra mile.
The staff also respect and support one another and always ready and available to listen to me.
This is my home, with a capital "H".

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The care and support for my mother is excellent and I am so grateful to the staff for their kindness and professionalism.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am a fit and healthy 'eighty-four-year-old' who lives by herself and I felt it would be wonderful to have a weeks respite care where I would be fed, watered and perhaps pampered. I had an excellent time in The Shelley. My room was spacious, warm and comfortable. I chose to have my meals in the main dining room and enjoyed chatting to other residents. The downstairs lounge was warm and comfortable and had daily entertainment, from musical recitals to interesting talks on numerous subjects. I had a wonderful week and left feeling rejuvenated. I hope to return later in the year.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The Shelley is a fantastic home, meeting its residents individual and personal needs on a daily basis. The care they provide is outstanding.
As a close family friend, I was warmly welcomed. They always went over and above with the care they provided. Excelling in the end of life care they gave and the support to the family.
I would not hesitate to recommend the home and the staff to anyone. I asked the home for this review as I feel they deserve the praise and credit for their outstanding care.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mum and dad both have been in regularly for respite. They feel so at home that they never want to come home! They did a pantomime for the residents even the owner was involved! We were all invited and there was a fabulous atmosphere. The activities are great and over the holiday period were even more amazing.

They had Santa Claus party, carol singing and various evening meal functions. The staff are so very kind here which is why we go back time and time again. We have used many other care homes over the years but this truly is the best there is. I feel it is excellent value for money and amazing care. Thank you.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My in-laws have received the most fantastic Care here!!! Nothing is to much trouble for the staff. There is always something going on outings and activities. We use The Shelley regularly for respite and my mother in law did not want to come Home!!! I completely understand how they have the outstanding grade. What a shame there's no higher accolade. They need one it's an amazing place. Thank you!

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I find the home excellent. All support I have is at The Shelley.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Since moving into The Shelley in early 2017 my mother has been very happy making friends as she has not had the occasion to do for many years. The staff at The Shelley are very caring and the management are also much involved and available, the food and accommodation are excellent. Visiting is flexible and you are made to feel very welcome. Mum is experiencing failing health but she is being well looked after. I cannot wish for a better place for my mother to be at this time and I thoroughly recommend this care home.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The Shelley is a fantastic example of a well-run home.
It is beautifully appointed with tasteful furnishings and quality that really supports the high standard that the home achieves.
There is always well-trained staff on hand to assist whenever needed and that level of support from the owner, management and staff is clearly evident.
The choice of food and quality is five star and I love the drinks machine that is available to all in the lounge, makes a fantastic coffee.
The home is kept spotless and I feel this really underpins the dignity of those that live in this beautiful home.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I visit The Shelley on a regular basis and am always impressed by the polite, helpful staff. The home is always sparkling clean and the seasonal decorations are amazing. The coffee they serve is better than the High Street and I am always offered refreshments. Entertainment is daily and varied and I often feel I am visiting a hotel, not a residential home. I would recommend The Shelley to anyone.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother loves The Shelley - their staff is wonderful and the residents all so friendly. Food is consistently of a high standard and the entertainment remarkably good. At Christmas and other celebrations, no expense is spared to decorate and provide a lovely experience. I cannot recommend the home highly enough. Everyone is treated as an individual and with the greatest respect.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother became a resident at The Shelley after a period of loneliness and deterioration at home.
The staff welcomed her and her family so warmly and she soon settled in. What could have been a bewildering and worrying time soon turned into happier times. The management and staff couldn't have been more wonderful. The comfortable surroundings were pure luxury. The Shelley turned into a true home for my mother where she received excellent care, second to none. There is nothing I could criticise. She sadly dies at The Shelley with dignity and in comfort.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mum has been at The Shelley for a number of years now and from day 1 she has been happy there. It is a home from home. There is a wide range of activities and entertainment provided. A special effort is made to celebrate festive occasions (their Christmas decorations are superb).

I cannot recommend The Shelley highly enough (I hope to book a place in years to come!).

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

After placing my mother in The Shelley for 8 months it is clear to see why The Shelley has an outstanding rating from the Care Quality Commission. The care my mother received was simply "Outstanding". All the staff were always so welcoming, always had the time to listen and support the resident and the family in so many ways. I have no hesitation in recommending The Shelley to others.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Rating 'Excellent' in all categories below is no exaggeration; it is hard to speak too highly of The Shelley Care home. Everything is aimed at "care" for the residents. The management is first class, the staff are wonderful. I cannot imagine a better place for my elderly mother to be.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I cannot overstate the quality of care given to my Aunt from day one. I have visited many care homes and this is the best one that I have ever seen. It is lovely to see how happy my Aunt is here, there is genuine affection as well as excellent standards of care, by all staff.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have nothing but wonderful praise for the Shelley. The staff are full of love for their residents, something that I'm not sure would happen in many such homes. My mother has been there for two and a half years now and she is, I honestly believe, much happier than when she was living at home by herself. She feels loved, is surrounded by caring, funny, thoughtful people and is truly relaxed and content. The facilities at The Shelley are beautiful - everything is fresh and well tended. The entertainment is beyond compare - a constant stream of outings, musical events, local school children, pets and even a llama visit! My mother, never a foodie, has told me numerous times how good the food is - and they have a facebook page showing the residents and staff just loving life (and yes, the food looks amazing!). I could not be happier for my mother to be living there, and when the time comes, I might just book myself in!

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Only stayed one week as needed to rest. Staff all very kind and all had enough time for a chat. Management very considerate and caring. Standards consistently high. Room spacious and light. Very clean. Felt very safe. Food very good.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The Shelley is a place where you never feel lonely because everyone, without hesitation, is so wonderfully kind. I am so happy that I moved here. I wouldn't want to be anywhere else.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My nan stayed at The Shelley and she really enjoyed it. The care and service were to such a high standard I wouldn't hesitate to bring her back.
She really enjoyed the entertainment and variety of meals that was cooked.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Fabulous where nothing is too much trouble, lots of entertainment always going on and the best Christmas decorations of Sussex. Very homely.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff are wonderful, food excellent and always something gong on - never a dull moment.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Fantastic home. My aunt was absolutely delighted with her stay and will be back again. I would happily recommend this home to anybody.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The Shelley gives me and my daughter a peace of mind. There is nothing for me to worry about. All the staff are kind and friendly. The food is wonderful. There is a lot of choice and lovely home made cakes every day. I could not have picked a better place.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

All perfect

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Nothing else quite like it. From the moment you walk into The Shelley care home, you feel at home.
With smiley and welcoming staff offering a range of teas and coffees and the sound of live entertainment waving you in. The staff at The Shelley go above and beyond to ensure each and every resident receives the love and care they need. The d├ęcor resembles a five-star hotel, the food is delicious and the constant entertainment is unmatched
A truly unrivalled care home that exceeds all expectations. It cannot be faulted.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

As a younger woman, I visited many care homes and I can honestly say that The Shelley is the best. Staff are always happy to help and nothing is too much trouble.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Experience excellent.
Staff all helpful and kind.
Food excellent.
Plenty of activities.
Good garden, able to exercise my dogs.
All very clean and tidy.
Able to watch T.V of my choice.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I stayed in February this year for some respite. I always felt safe and the people who looked after me were very considerate of my needs and very kind. They were kind to everyone, not just me. I was very happy and felt able to talk to everyone. A wonderful place.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I visit The Shelley regularly after my great aunt stayed here a few years ago. It is the most wonderful place where staff are happy and helpful, always something going on and you can feel positive energy all around you. Senior staff are calm, competent and efficient. Care is provided in a compassionate manner. Food is wonderful (I have stayed for a few lunches) Lots of choice and variety.
10 out of 10 for The Shelley.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

It's a beautiful home. Everyone, the staff and the residents are so friendly. The food is very good. The entertainment is exceptional. I always look forward to going there and would be very happy to live there if necessary.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have lived at The Shelley for four years now and have always found it excellent, but it is the last few weeks that really proved to me they are the best since my knee surgery last month, I have been showered with care and kindness second to none. Nothing is too much trouble for them, they all without exception attend to me with kindness. I am very fortunate to have found The Shelley when I did.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have been a happy resident at The Shelley for 8 years now. The staff are wonderful, nothing is too much trouble for them. They are always willing to help and do their best for you as always. Christmas is very special here with everyone doing their best to make it a time to remember. I love the food here, plentiful and always a lot of choice. I would not want to be anywhere else.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The Shelley is a wonderful place, all the staff are so kind and caring. My father has enjoyed his stay and will be sad to leave all the wonderful staff to go to his new flat. They have been so attentive when he has been ill and know if he doesn't feel himself. The entertainment has been good, lots of singing and outings. The 2 lady organisers are full of fun. The food is wonderful, my dad has put on a bit of weight but looks much healthier for it. My dad has said if he doesn't get on independently at his flat he will be back! Thank you for so much.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Always friendly greeting on arrival and when in residence. Bells to all help answered promptly. Activities above average. The happiness of the staff working together is a great back ground help to the residents, a very good atmosphere.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have lived here for eight years and it has become my second home. The owner, manager, deputies and all of the staff treat me as a human being and care for me in a gentle and positive way. Nothing is too much trouble and I have all the independence I need. The security of living here is a massive relief and I have no need to worry anymore. I am pampered respected and loved greatly by many. There is a constant buzz about the home, and laughter and love is everywhere. The food is of an extremely high standard with no shortage of anything, and superb choice at all times. the activities, entertainment, outings and daily happenings are in abundance. There is no need to be bored. My family live overseas but they don't have to worry about me now. I love living here and I am most fortunate to be able to do so.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I cannot speak highly enough of The Shelley, it's wonderful everybody is so kind and thoughtful. To me it's one happy family.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father was extremely happy and comfortable and was looked after well. The staff, most of whom had worked there for a long time, were very kind and caring. They were endlessly patient and would go out of their way to help him to be as independent as possible. Whenever I visited they made me feel welcome and at ease and included me in their strategies for caring for my father so that I felt we were working together in his best interest. My father could often be heard telling visitors what a wonderful place Shelley was and I am only too happy to agree with this. I would recommend the Shelley to anyone who was considering living in a care home.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Everything about The Shelley was excellent. Staff very friendly and always helpful. Food very tasty, high quality and a good variation. Staff always willing to fit in with the patients. It was like a lovely hotel! My aunt says she is definitely coming back!

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Excellent care and attention
The care attention given to my father at The Shelley Care Home was excellent. It was a great joy for us to see him joining in and smiling. Our thanks to all of the staff for helping us to understand his needs and find solutions, with our deep gratitude for their compassionate support.

How likely would you be to recommend The Shelley? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for The Shelley

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

October 2015

2015 Care Manager of the Year

Recipient: The Shelley

Date: Thursday 15 Oct 2015

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Shelley