The Shelley

54 Shelley Road, Worthing BN11 4BX
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Top 20 carehome certificate
10 104 Reviews
  • The Shelley, Worthing
The Shelley is a 32-bed residential care home set in the residential area of Worthing, 10 minute walk to the seafront. The home has been running for 18 years and the team are proud to have established a reputation as providing the very best in care, focusing on the little things that matter and that can truly make a difference to a resident's day.

The Shelley is a beautifully designed, warm and comfortable home offering daily and extensive activities and great food. Each member of the friendly, highly experienced team is committed to this culture, ensuring the residents are at the heart of everything they do. Whether you are looking for long or short term care, they provide the highest standards of care and support.

Facilities include spacious en-suite rooms, comfortable lounge and communal areas, great coffees, wheelchair-friendly gardens, Wi-Fi and a rich and varied menu of high-quality food.

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Care Provided by The Shelley

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Andrew Bown (Owner/Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for The Shelley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,700

  • Our fees are based on the needs of the person and the location, size and amenities in the room. If you would like more specific details on fees please reach out and contact us.
  • (these prices are only a guideline, please contact The Shelley to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Shelley visiting is based on government guidance. At present visiting is unrestricted with no appointment system. Friends & family do not need to LFT prior to visiting, nor wear a mask. If you are symptomatic of a cold/flu/COVID like systems would request you avoid visiting until you are feeling better.


  • Parking

  • Car Parking Available


The Shelley Reviews (104)

Total of 104, showing 1-20
10

The Shelley has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time The Shelley has 104 reviews.

Overall Experience

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Review from M S (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So kind and caring in every detail so patient and understanding in every need for the residents. The Shelley has wonderful staff who not only look after the residents but also siblings/visitors and are so compassionate. Thank you

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Review from Joelle L (Daughter of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is a truly exceptional home. My mother said she never wanted to 'end up' in a care home but due to circumstances there was no choice for the last 2 years of her life and despite her reticence she told me many times how lucky she was to be there, how safe and cared for she felt and how wonderful
all the staff were. It felt like she was in her own home with every single member of staff going above and beyond and genuinely caring for the residents as well as getting to know and supporting the wider family. The staff team remained consistent over the 2 years which says something for the management and all the staff seemed to love working there and really wanted the best for the residents- lovely personal touches and nothing was too much trouble . The rooms are also spacious and bright and my mother had one opening onto the garden which she loved to look onto as she became less mobile. We also felt lucky to have found the Shelley- thank you so much to everyone there.

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Review from N F (Son of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I could not have wished for a better home for our mother than The Shelley.Their warm and compassionate care for her, especially over these last few months when everything became very challenging for her, was commendable and certainly served add significantly to her quality of life.
Truly
a home from home for our mother.
Thank you to all the team at The Shelley.

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Review from P B (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room is lovely.
Good food.
Staff are first class.
Made friends.
Home is clean and tidy.
Activities are good.

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Review from M A (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. Food very good, living here is very comfortable.
I have always, someone to talk to.

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Review from V H (Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy here. The food is excellent. I am extremely well cared for. I can fully recommend The Shelley.

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Review from M B (Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is clean and tidy.
The staff are brilliant and helpful. Activities all week. Menus have choices. No complaints.

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Review from J G (Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to say I would be happy to recommend The Shelley. The staff are hard-working.

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Review from P L (Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recent hip operation, I moved to The Shelley for rehab. I have enjoyed 3-4 weeks of excellent care and amenities from the staff and all concerned. I thoroughly recommend it.

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Review from P S (Respite Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management is of the highest quality. The staff is worth their weight in gold understanding, considerate, helpful, loving and caring. Very pleasant staff at the Shelly. I am very grateful.

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Review from P S (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, excellent food, well run by management. I'd highly recommend The Shelley for good care.

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Review from Ken M (Respite Resident) assisted by family/friend published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with excellent care staff and wonderful food. I really enjoyed my stay here, it was a warm and welcoming atmosphere. Would love to stay here again.

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Review from Richard L (Respite Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came, I was really ill, long decline. Now I'm well, time to go. Very powerful good vibes, healing all around - oh wow! This is a real care home, real care and a real home. I shall really miss these people. Got to go, not my time for Westbound, not yet! Farewell lovely beautiful people and deep
heartfelt thanks to all. Miss you! Special mention to the big orange cat! Excellent, yes I really mean it - not just boxes.

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Review from Marigold B (Respite Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've loved my ten day stay at The Shelley. Staff and residents made it so nothing was any trouble, even when I thought I might be a nuisance, I was made to feel like one of the family - close and soon loved. One day, I hope with all my heart to return for another stay or longer. Thank you all for everything.

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Review from Alison T (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at The Shelley since 2020, during the Covid pandemic. She considers The Shelley to be her home and is very fond of the staff and is full of praise for her care. She has taken full advantage of the excellent range of activities until recently. She loves the food and has a very comfortable
room. Everything is clean and comfortable. Staff do their utmost to cater for her needs and are ensuring that she is made as comfortable as possible as she is moving to the end of her life.

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Review from Peter F (Son of Resident) published on 17 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience. My mother was very happy and well cared for during her stay, and enjoyed telling all her friends about her 'holiday'. She enjoyed the other residents' company and the activities, as well as the choice of food. She wants to return.

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Review from Sheila W (Respite Resident) assisted by family/friend published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service were excellent, as were the facilities. Lovely stay, I would come again.

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Review from Sarah H (Daughter-in-law of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family's experience of The Shelley is nothing but positive. The ground floor room was really nice with a garden to sit out in. The decor of the home gives off a homely but boutique hotel feel. All the staff are friendly and professional, we dealt mainly with the assistant manager who was so kind,
understanding and really made a difference to the health and well-being of my mother-in-law. The food and freshly made cakes are amazing. I have nothing but praise for the staff team at the Shelley.

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Review from Jeffery B (Respite Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, helpful and friendly service from the entire staff.

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Review from Barbara M (Respite Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good and the food is excellent. Nothing is too much trouble. Highly recommend.

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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for The Shelley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for The Shelley is calculated as follows: ( (154 Excellents x 5) + (2 Goods x 4) ) ÷ 156 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Shelley is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (0)

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Frequently Asked Questions about The Shelley

What types of Care is The Shelley registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Shelley provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Shelley have?

There are 32 Single Rooms.

What are the Facilities & Services at The Shelley?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Shelley to the centre of Worthing?

0.4 mile(s) as the crow flies, distance by road may be significantly further.