The Shelley

54 Shelley Road, Worthing BN11 4BX
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Top 20 carehome certificate
10 113 Reviews
  • The Shelley, Worthing
The Shelley is a 32-bed residential care home set in the residential area of Worthing, 10 minute walk to the seafront. The home has been running for 20 years and the team are proud to have established a reputation as providing the very best in care, focusing on the little things that matter and that can truly make a difference to a resident's day.

The Shelley is a beautifully designed, warm and comfortable home offering daily and extensive activities and great food. Each member of the friendly, highly experienced team is committed to this culture, ensuring the residents are at the heart of everything they do. Whether you are looking for long or short term care, they provide the highest standards of care and support.

Facilities include spacious en-suite rooms, comfortable lounge and communal areas, great coffees, wheelchair-friendly gardens, Wi-Fi and a rich and varied menu of high-quality food.
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Care Provided by The Shelley

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 32 Service Users

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1700

Our fees are based on the needs of the person and the location, size and amenities in the room. If you would like more specific details on fees please reach out and contact us.

These prices are only a guideline, please contact The Shelley to find out the exact price for your requirements.

Contact The Shelley to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Shelley to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrew Bown (Owner/Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (17)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • The Shelley visiting is unrestricted with no appointment system. If you are symptomatic of cold/flu/COVID symptoms, as well as infectious illnesses, the team would request you avoid visiting until you are feeling better.

Parking

  • Free car parking Available in the drive at the front of the building.

The Shelley Reviews (113)

10

The Shelley has a Review Score of 10 (9.963) out of 10, based on 20 reviews in the last 2 years.
Over all time The Shelley has 113 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Shelley
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Total of 113, showing 21-40
Review from P S (Respite Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management is of the highest quality. The staff is worth their weight in gold understanding, considerate, helpful, loving and caring. Very pleasant staff at the Shelly. I am very grateful.
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Review from P S (Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, excellent food, well run by management. I'd highly recommend The Shelley for good care.
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Review from Ken M (Respite Resident) assisted by family/friend published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home with excellent care staff and wonderful food. I really enjoyed my stay here, it was a warm and welcoming atmosphere. Would love to stay here again.
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Review from Marigold B (Respite Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've loved my ten day stay at The Shelley. Staff and residents made it so nothing was any trouble, even when I thought I might be a nuisance, I was made to feel like one of the family - close and soon loved. One day, I hope with all my heart to return for another stay or longer. Thank you all for everything.
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Review from Alison T (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at The Shelley since 2020, during the Covid pandemic. She considers The Shelley to be her home and is very fond of the staff and is full of praise for her care. She has taken full advantage of the excellent range of activities until recently. She loves the food and has a very comfortable
room. Everything is clean and comfortable. Staff do their utmost to cater for her needs and are ensuring that she is made as comfortable as possible as she is moving to the end of her life.
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Review from Sheila W (Respite Resident) assisted by family/friend published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and service were excellent, as were the facilities. Lovely stay, I would come again.
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Review from Sarah H (Daughter-in-law of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family's experience of The Shelley is nothing but positive. The ground floor room was really nice with a garden to sit out in. The decor of the home gives off a homely but boutique hotel feel. All the staff are friendly and professional, we dealt mainly with the assistant manager who was so kind,
understanding and really made a difference to the health and well-being of my mother-in-law. The food and freshly made cakes are amazing. I have nothing but praise for the staff team at the Shelley.
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Review from Jeffery B (Respite Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, helpful and friendly service from the entire staff.
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Review from Barbara M (Respite Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good and the food is excellent. Nothing is too much trouble. Highly recommend.
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Review from Georgina B (Respite Resident) assisted by family/friend published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found The Shelley to be very pleasant and well organised. The staff are kind and helpful. The food was excellent. My room was bright and spacious.
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Review from Denise P (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Shelley is a very comfortable home with a lovely garden and Mum felt both safe and well supported and had a really positive experience during her stay. Mum enjoyed the food and company, and the staff were very kind and caring. The family were always warmly welcomed on our visits and we would highly
recommend this super home.
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Review from K A (Resident) assisted by family/friend published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic building. Every resident gets their own room and all our needs are attended to. The activities are really fun. Food is very good throughout the day. The staff are very attentive and nothing is too much trouble for them.
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Review from Bob L (Friend of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service at The Shelley exceeds all expectations. The carers and support staff are very professional, capable and friendly. Suffice to say that my wife reckons that she will join me here if and when she needs similar care. The management here keep accurate records of my medical needs, including my
diagnosis of early stages of Parkinson's Disease and Dementia. Altogether first class. Food is superlative.
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Review from J T (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I booked my dad into The Shelley for two weeks of respite care. The rooms and food were lovely and the staff were all extremely caring. This place would be our first choice if he chose to have long term care. If they keep up the standards, I'll book my place in twenty years or so!
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Review from Valerie D (Respite Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff. Enjoyed the food during my stay. I would recommend The Shelley highly.
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Review from L M (Niece of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle was very happy with his respite stay. The staff were extremely kind and very attentive to his needs. Food, including the Christmas menus, was well planned and very good. Very nice room and en suite facilities.
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Review from Pamela M (Resident) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into The Shelley at the beginning of June 2021 for a two-week stay and liked it so much that I am still here. My cousin (next of kin) came with me and we were both immediately impressed with the appearance, facilities and friendly staff. The twice-daily activities were interesting and stimulating
and the food was good and nicely presented. I was able to bring some items of furniture, pictures and ornaments, so very quickly felt at home. The staff are, without exception, helpful and cheerful with a valued can-do attitude. I am very happy here and well cared for, to the great relief of my family.
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Review from G J (Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy here. The staff have been very caring. I would recommend The Shirley.
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Review from Wilfred E (Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I lived alone in a second floor flat on Worthing seafornt for twenty years. In December 2018, I had an accident requiring hospital treatment and came to The Shelley care home for two weeks respite care. I was so impressed by the overall standard of the home that I did not return home, but continued
to live here for three years. I have let my flat as I have no intention of leaving The Shelley. I cannot think of anything that could be improved. Now that the covid restrictions are being relaxed, the activities are returning to their former high standard.
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Review from Nicola H (Daughter of Resident) published on 26 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at The Shelley from September 2020 to July 2021 and I can't recommend the place enough. All the staff were very welcoming and nothing was too much trouble. My father was treated with care and dignity and it was lovely to see him chatting at joking with everyone. The home is beautifully
appointed with spacious rooms and spotlessly clean. I have marked the activities as good rather than excellent as they were restricted due to Covid-19. The staff made the best of it but it was a difficult time for staff, residents and visitors. Birthdays and Christmas were made extra special with thoughtful gifts and birthday tea and cake. My father's health condition declined whilst there and the home managed the changes and kept him safe. They took care of hairdressing, chiropody, arranged for in-home eye tests and liaised with the health care professionals. This meant my visits were focused on time with my father rather than organising things for him. I am so thankful for his time there.
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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for The Shelley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for The Shelley is calculated as follows: ( (231 Excellents x 5) + (9 Goods x 4) ) ÷ 240 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Shelley is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (0)

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