The Shelley

54 Shelley Road, Worthing BN11 4BX
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Top 20 carehome certificate
9.9 111 Reviews
  • The Shelley, Worthing
The Shelley is a 32-bed residential care home set in the residential area of Worthing, 10 minute walk to the seafront. The home has been running for 20 years and the team are proud to have established a reputation as providing the very best in care, focusing on the little things that matter and that can truly make a difference to a resident's day.

The Shelley is a beautifully designed, warm and comfortable home offering daily and extensive activities and great food. Each member of the friendly, highly experienced team is committed to this culture, ensuring the residents are at the heart of everything they do. Whether you are looking for long or short term care, they provide the highest standards of care and support.

Facilities include spacious en-suite rooms, comfortable lounge and communal areas, great coffees, wheelchair-friendly gardens, Wi-Fi and a rich and varied menu of high-quality food.
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Care Provided by The Shelley

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 32 Service Users

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1700

Our fees are based on the needs of the person and the location, size and amenities in the room. If you would like more specific details on fees please reach out and contact us.

These prices are only a guideline, please contact The Shelley to find out the exact price for your requirements.

Contact The Shelley to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Shelley to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrew Bown (Owner/Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (17)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • The Shelley visiting is unrestricted with no appointment system. If you are symptomatic of cold/flu/COVID symptoms, as well as infectious illnesses, the team would request you avoid visiting until you are feeling better.

Parking

  • Free car parking Available in the drive at the front of the building.

The Shelley Reviews (111)

9.9

The Shelley has a Review Score of 9.9 (9.881) out of 10, based on 17 reviews in the last 2 years.
Over all time The Shelley has 111 reviews.

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Reviewer Connection to The Shelley
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Review from A H (Daughter of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into The Shelley in early 2017 my mother has been very happy making friends as she has not had the occasion to do for many years. The staff at The Shelley are very caring and the management are also much involved and available, the food and accommodation are excellent. Visiting is flexible
and you are made to feel very welcome. Mum is experiencing failing health but she is being well looked after. I cannot wish for a better place for my mother to be at this time and I thoroughly recommend this care home.
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Review from Bruce (Friend of Resident) published on 10 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Shelley is a fantastic example of a well-run home.
It is beautifully appointed with tasteful furnishings and quality that really supports the high standard that the home achieves.
There is always well-trained staff on hand to assist whenever needed and that level of support from the owner, management
and staff is clearly evident.
The choice of food and quality is five star and I love the drinks machine that is available to all in the lounge, makes a fantastic coffee.
The home is kept spotless and I feel this really underpins the dignity of those that live in this beautiful home.
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Review from Tracey P (Friend of Resident) published on 10 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit The Shelley on a regular basis and am always impressed by the polite, helpful staff. The home is always sparkling clean and the seasonal decorations are amazing. The coffee they serve is better than the High Street and I am always offered refreshments. Entertainment is daily and varied and I
often feel I am visiting a hotel, not a residential home. I would recommend The Shelley to anyone.
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Review from R C (Son of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After placing my mother in The Shelley for 8 months it is clear to see why The Shelley has an outstanding rating from the Care Quality Commission. The care my mother received was simply "Outstanding". All the staff were always so welcoming, always had the time to listen and support the resident and
the family in so many ways. I have no hesitation in recommending The Shelley to others.
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Review from Jane W (Daughter of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at The Shelley after a period of loneliness and deterioration at home.
The staff welcomed her and her family so warmly and she soon settled in. What could have been a bewildering and worrying time soon turned into happier times. The management and staff couldn't have been
more wonderful. The comfortable surroundings were pure luxury. The Shelley turned into a true home for my mother where she received excellent care, second to none. There is nothing I could criticise. She sadly dies at The Shelley with dignity and in comfort.
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Review from Diana S (Daughter of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at The Shelley for a number of years now and from day 1 she has been happy there. It is a home from home. There is a wide range of activities and entertainment provided. A special effort is made to celebrate festive occasions (their Christmas decorations are superb).


I cannot recommend

The Shelley highly enough (I hope to book a place in years to come!).
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Review from Richard W (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rating 'Excellent' in all categories below is no exaggeration; it is hard to speak too highly of The Shelley Care home. Everything is aimed at "care" for the residents. The management is first class, the staff are wonderful. I cannot imagine a better place for my elderly mother to be.
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Review from Ruth M (Niece of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot overstate the quality of care given to my Aunt from day one. I have visited many care homes and this is the best one that I have ever seen. It is lovely to see how happy my Aunt is here, there is genuine affection as well as excellent standards of care, by all staff.
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Review from Fiona H (Daughter of Resident) published on 2 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but wonderful praise for the Shelley. The staff are full of love for their residents, something that I'm not sure would happen in many such homes. My mother has been there for two and a half years now and she is, I honestly believe, much happier than when she was living at home by herself.
She feels loved, is surrounded by caring, funny, thoughtful people and is truly relaxed and content. The facilities at The Shelley are beautiful - everything is fresh and well tended. The entertainment is beyond compare - a constant stream of outings, musical events, local school children, pets and even a llama visit! My mother, never a foodie, has told me numerous times how good the food is - and they have a facebook page showing the residents and staff just loving life (and yes, the food looks amazing!). I could not be happier for my mother to be living there, and when the time comes, I might just book myself in!
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Review from David S (Son-in-law of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous where nothing is too much trouble, lots of entertainment always going on and the best Christmas decorations of Sussex. Very homely.
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Review from Carmel M (Resident) assisted by family/friend published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only stayed one week as needed to rest. Staff all very kind and all had enough time for a chat. Management very considerate and caring. Standards consistently high. Room spacious and light. Very clean. Felt very safe. Food very good.
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Review from John N (Resident) assisted by family/friend published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Shelley is a place where you never feel lonely because everyone, without hesitation, is so wonderfully kind. I am so happy that I moved here. I wouldn't want to be anywhere else.
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Review from M E (Grandson of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan stayed at The Shelley and she really enjoyed it. The care and service were to such a high standard I wouldn't hesitate to bring her back.
She really enjoyed the entertainment and variety of meals that was cooked.
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Review from B L (Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Shelley gives me and my daughter a peace of mind. There is nothing for me to worry about. All the staff are kind and friendly. The food is wonderful. There is a lot of choice and lovely home made cakes every day. I could not have picked a better place.
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Review from Joan P (Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are wonderful, food excellent and always something gong on - never a dull moment.
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Review from Joan W (Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All perfect
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Review from H C (Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a younger woman, I visited many care homes and I can honestly say that The Shelley is the best. Staff are always happy to help and nothing is too much trouble.
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Review from Mark B (Nephew of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home. My aunt was absolutely delighted with her stay and will be back again. I would happily recommend this home to anybody.
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Review from H C (Niece of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing else quite like it. From the moment you walk into The Shelley care home, you feel at home.
With smiley and welcoming staff offering a range of teas and coffees and the sound of live entertainment waving you in. The staff at The Shelley go above and beyond to ensure each and every resident receives
the love and care they need. The décor resembles a five-star hotel, the food is delicious and the constant entertainment is unmatched
A truly unrivalled care home that exceeds all expectations. It cannot be faulted.
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Review from L L (Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience excellent.
Staff all helpful and kind.
Food excellent.
Plenty of activities.
Good garden, able to exercise my dogs.
All very clean and tidy.
Able to watch T.V of my choice.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for The Shelley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for The Shelley is calculated as follows: ( (195 Excellents x 5) + (9 Goods x 4) ) ÷ 204 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for The Shelley is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (0)

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