The Shelley

54 Shelley Road, Worthing BN11 4BX
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Top 20 carehome certificate
10 113 Reviews
  • The Shelley, Worthing
The Shelley is a 32-bed residential care home set in the residential area of Worthing, 10 minute walk to the seafront. The home has been running for 20 years and the team are proud to have established a reputation as providing the very best in care, focusing on the little things that matter and that can truly make a difference to a resident's day.

The Shelley is a beautifully designed, warm and comfortable home offering daily and extensive activities and great food. Each member of the friendly, highly experienced team is committed to this culture, ensuring the residents are at the heart of everything they do. Whether you are looking for long or short term care, they provide the highest standards of care and support.

Facilities include spacious en-suite rooms, comfortable lounge and communal areas, great coffees, wheelchair-friendly gardens, Wi-Fi and a rich and varied menu of high-quality food.
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Care Provided by The Shelley

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 32 Service Users

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1700

Our fees are based on the needs of the person and the location, size and amenities in the room. If you would like more specific details on fees please reach out and contact us.

These prices are only a guideline, please contact The Shelley to find out the exact price for your requirements.

Contact The Shelley to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Shelley to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrew Bown (Owner/Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (17)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • The Shelley visiting is unrestricted with no appointment system. If you are symptomatic of cold/flu/COVID symptoms, as well as infectious illnesses, the team would request you avoid visiting until you are feeling better.

Parking

  • Free car parking Available in the drive at the front of the building.

The Shelley Reviews (113)

10

The Shelley has a Review Score of 10 (9.963) out of 10, based on 20 reviews in the last 2 years.
Over all time The Shelley has 113 reviews.

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Date Published
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Reviewer Connection to The Shelley
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Total of 113, showing 61-80
Review from Sally K (Daughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is outstanding in every way. The staff from management to carers are exceptionally kind, caring and sensitive both to residents and their families. The home is always friendly and welcoming and has a lovely atmosphere. The surroundings are luxurious and always spotlessly clean. There
is always lots going on for the residents with varied entertainments and trips out. My mum has been so well looked after, always treated with love and respect - what more could you want.
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Review from Fiona M (Friend of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted to be able to recommend The Shelley to my neighbour and happily there was a place available, just when she needed care for respite. The staff cared for her in a very respectful manner, which included humour and suggestions when appropriate. I am grateful that 24-hour care helped my friend
through a vulnerable time.
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Review from D B (Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care staff, without exception, are always cheerful, helpful and courteous. All staff are very hard working but always greet residents with a smile and help for disabled.
Gentle exercise and entertainment provided every day, plus short trips in minibuses around town and countryside.
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Review from Peter M (Son of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is only one word that will be appropriate for The Shelley and staff - AMAZING.
The quality of care and accommodation is off the scale and nothing is left to chance. The Shelley is outstanding on every aspect from care to food to entertainment. It is like one big family for the residents and the
family of those residents - AMAZING.
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Review from Wendy C (Respite Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after, staff are very friendly and could not do enough for you. If needed will certainly come back.
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Review from Dom C (Son of Resident) published on 14 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always the staff here are amazing! Nothing is too much trouble you're so caring, professional and genuine. I am a trained nurse there is nowhere else I would put my parents as I would not trust Anyone. This home truly is outstanding worthy of their grading from the authorities! My parents love it
here we have two rooms so I can go on holiday and really relax. My parents love the staff and the surroundings and even more the food!!! X thanks again for an amazing stay .....
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Review from Daphne C (Respite Resident) assisted by family/friend published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently stayed at The Shelley for two weeks respite care while my daughter and son-in-law went away for a holiday.
I couldn't have been looked after better. The care I received was outstanding. The staff were very attentive to all my needs. My visitors were made to feel very welcome. I enjoyed joining
in with many of the activities provided and the meals were excellent. I most certainly will be returning to The Shelley next time my family are unable to care for me.
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Review from Christopher P (Respite Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for respite care after leaving hospital. I have been surprised by the very high standard of care. Nothing is too much trouble to them. All of the staff have been very kind and sympathetic.
The food has been excellent, each meal has been excellent. Well prepared, beautifully presented and
cooked to perfection. Very suited to older people.
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Review from M H (Friend of Resident) published on 13 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Shelley is an amazing home, as soon as you are welcomed in you can’t help but notice the family friendly vibe.


Residents and staff alike always seem happy and smiling and you instantly feel at ease.


I really enjoy coming here, nothing seems too much trouble, you are made to feel so welcome

and part of it. Staff are so friendly, the house is grand yet homely and the activities on offer are excellent.


I for one would be very happy to live here.

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Review from Ray F (Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay. Other residents told me that they too enjoyed their stay. The staff seemed to enjoy working there, what more is there to say. Excellent all round.
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Review from Matt G (Friend of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly friend has been a resident for several years now and I visit her usually twice a week. Having experienced other care homes (my fiancee works in the industry) 'The Shelley' most certainly ticks all the boxes. With the appearance of a traditional English 5 star hotel rather than a care home,
I always look forward to my visits. The staff are extremely warm and friendly and nothing is too much trouble. It's also quite obvious that they function extremely well together as a fully cohesive team under the excellent leadership of their very experienced manager. It's the little touches also that make such a difference such as 'Fudge' the home's pet cat, as well as the tasteful decor that makes it feel so homely (I'm convinced that the owner is really a frustrated interior designer at heart!). There are always homemade 'goodies' available to go with my coffee (thanks to the excellent kitchen staff) which is one of the reasons I'm not there on a daily basis (to save my waistline!). Personally, I'd move in tomorrow myself, but then, unfortunately, I'm only 53!
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Review from Margaret D (Resident) published on 6 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the three and a half years that I have been here, I have received nothing but kindness and attention. The rooms which are cleaned daily are warm and cosy and many enhanced with personal possessions. The food is varied and nutritious although perhaps not to every body's taste, tea.coffee and soft
drinks are available at all times. Visitors are welcome and offered refreshment. Help from the staff is immediately at hand for any eventuality. The varied entertainment outings and activities are phenomenal.
The qualified management are always ready to give medical and financial advice if needed.
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Review from James M (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were already aware of the excellence of The Shelley as my son in laws mother has been a resident there. Since my mother moved in we have been made even more aware of its qualities. The excellent results below show that we are delighted with the quality in all departments, especially the staff.
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Review from Honoria F (Partner of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Shelley is a most welcoming care home for all, whether residents, visitors or staff, everyone is welcome.
There is a very happy, caring atmosphere and all are encouraged to participate in the many activities. Suggestions are also very welcome.
An excellent safe, home from home.
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Review from Betty C (Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care here is "the tops". I am treated with love and respect and nothing is too much trouble. Always willing to go the extra mile.
The staff also respect and support one another and always ready and available to listen to me.
This is my home, with a capital "H".
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Review from Bevali A (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolutely amazing place with wonderful staff and excellent care.
Everyone is so helpful, from kitchen staff to owners.
Mum would happily come back.
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Review from Monica D (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support for my mother is excellent and I am so grateful to the staff for their kindness and professionalism.
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Review from Sarah W (Resident) assisted by family/friend published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home excellent. All support I have is at The Shelley.
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Review from Doreen B (Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a fit and healthy 'eighty-four-year-old' who lives by herself and I felt it would be wonderful to have a weeks respite care where I would be fed, watered and perhaps pampered. I had an excellent time in The Shelley. My room was spacious, warm and comfortable. I chose to have my meals in the main
dining room and enjoyed chatting to other residents. The downstairs lounge was warm and comfortable and had daily entertainment, from musical recitals to interesting talks on numerous subjects. I had a wonderful week and left feeling rejuvenated. I hope to return later in the year.
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Review from Alison H (Relative of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Shelley is a fantastic home, meeting its residents individual and personal needs on a daily basis. The care they provide is outstanding.
As a close family friend, I was warmly welcomed. They always went over and above with the care they provided. Excelling in the end of life care they gave and
the support to the family.
I would not hesitate to recommend the home and the staff to anyone. I asked the home for this review as I feel they deserve the praise and credit for their outstanding care.
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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for The Shelley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for The Shelley is calculated as follows: ( (231 Excellents x 5) + (9 Goods x 4) ) ÷ 240 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Shelley is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (0)

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