The Shelley

I have stayed at The Shelley care home for 3 weeks respite from 6th January to 27th January 2020. As you will see in the section below I really cannot criticise anything I have experienced. I have been treated at all times with dignity, care, courtesy, great kindness and understanding by all the staff. I would be very prepared to advise anyone to choose The Shelley care home.

My brother stayed at The Shelley for four weeks following surgery. I was impressed with everything at The Shelley, from decor to activities. Staff were brilliant, they were very friendly, welcoming and nothing was too much trouble. The atmosphere was always very good and people active. I was often invited to stay for meals which were all delicious. My brother's room was very nice, spacious and beautifully decorated.

My father thoroughly enjoyed his three weeks respite at The Shelley. I visited almost every day and saw nothing but kindness and compassion from staff. Staff were very friendly and welcoming and put both me and my father at ease. Food was lovely, plentiful and with a lot of choice. Homemade cakes were delicious. Activities were engaging, interesting and stimulating. Well done to all of you at The Shelley.

The care staff and activities were all excellent. I would go back again if I had to. A wonderful first-class and home and thanks to all at the home for the help. It's first class.

I am deeply grateful to everyone who has made my stay such a happy and positive experience. I feel very lucky to have had the opportunity to spend the beginning of my convalescence here.

My mother had a short stay in The Shelley after an operation. She was made to feel very welcome. It is a beautiful home, the staff are brilliant. Everything about The Shelley is "Excellent". My mother joined in with the numerous activities, she enjoyed her stay immensely. Us as a family were made to feel very welcome when we visited. Highly recommended.

Super

The staff could not be more friendly and helpful both to the residents and to their relatives and visitors; a real welcoming home from Home.

This care home is outstanding in every way. The staff from management to carers are exceptionally kind, caring and sensitive both to residents and their families. The home is always friendly and welcoming and has a lovely atmosphere. The surroundings are luxurious and always spotlessly clean. There is always lots going on for the residents with varied entertainments and trips out. My mum has been so well looked after, always treated with love and respect - what more could you want.

Delighted to be able to recommend The Shelley to my neighbour and happily there was a place available, just when she needed care for respite. The staff cared for her in a very respectful manner, which included humour and suggestions when appropriate. I am grateful that 24-hour care helped my friend through a vulnerable time.

Gentle exercise and entertainment provided every day, plus short trips in minibuses around town and countryside.

The quality of care and accommodation is off the scale and nothing is left to chance. The Shelley is outstanding on every aspect from care to food to entertainment. It is like one big family for the residents and the family of those residents - AMAZING.

Well looked after, staff are very friendly and could not do enough for you. If needed will certainly come back.

As always the staff here are amazing! Nothing is too much trouble you're so caring, professional and genuine. I am a trained nurse there is nowhere else I would put my parents as I would not trust Anyone. This home truly is outstanding worthy of their grading from the authorities! My parents love it here we have two rooms so I can go on holiday and really relax. My parents love the staff and the surroundings and even more the food!!! X thanks again for an amazing stay .....

I couldn't have been looked after better. The care I received was outstanding. The staff were very attentive to all my needs. My visitors were made to feel very welcome. I enjoyed joining in with many of the activities provided and the meals were excellent. I most certainly will be returning to The Shelley next time my family are unable to care for me.

The food has been excellent, each meal has been excellent. Well prepared, beautifully presented and cooked to perfection. Very suited to older people.

The Shelley is an amazing home, as soon as you are welcomed in you can’t help but notice the family friendly vibe.

Residents and staff alike always seem happy and smiling and you instantly feel at ease.

I really enjoy coming here, nothing seems too much trouble, you are made to feel so welcome and part of it. Staff are so friendly, the house is grand yet homely and the activities on offer are excellent.

I for one would be very happy to live here.

I enjoyed my stay. Other residents told me that they too enjoyed their stay. The staff seemed to enjoy working there, what more is there to say. Excellent all round.

My elderly friend has been a resident for several years now and I visit her usually twice a week. Having experienced other care homes (my fiancee works in the industry) 'The Shelley' most certainly ticks all the boxes. With the appearance of a traditional English 5 star hotel rather than a care home, I always look forward to my visits. The staff are extremely warm and friendly and nothing is too much trouble. It's also quite obvious that they function extremely well together as a fully cohesive team under the excellent leadership of their very experienced manager. It's the little touches also that make such a difference such as 'Fudge' the home's pet cat, as well as the tasteful decor that makes it feel so homely (I'm convinced that the owner is really a frustrated interior designer at heart!). There are always homemade 'goodies' available to go with my coffee (thanks to the excellent kitchen staff) which is one of the reasons I'm not there on a daily basis (to save my waistline!). Personally, I'd move in tomorrow myself, but then, unfortunately, I'm only 53!

The qualified management are always ready to give medical and financial advice if needed.