Review from Denise W (Mother of Resident) published on 28 August 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My son has been at Oakley House for a number of years. The staff have always been professional and caring. My son is happier than I ever could have imagined. He is now excepting that he cant keep drinking and eating bad things and takes regular exercise. This is due to the hard work of the staff, who
have had patience with him and haven't given up until they reached their goal. They treat my son with dignity and treat him like an individual. The manager is brilliant and has listened to any problems I may have and has dealt with them accordingly. They have also helped me with any problems I may have at home. They always come to my aid should I need them. Fortunately, this is rare these days as my son is so happy and settled. This shows at home and within the house. I can not recommend this home highly enough.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
10 Apr 2020
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Oakley House registered for?
Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Oakley House have?
There are 8 Single Rooms.
What are the Facilities & Services at Oakley House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Oakley House to the centre of St Neots?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakley House to verify any information. View our terms and conditions. Oakley House has an Basic Service - more info.