Ashville House

Fairfield Road, Downham Market PE38 9ET
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8.5 6 Reviews
  • Ashville House, Downham Market
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 51 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £867 – £1126

This is for room rate extra charges apply for telephone, chiropodist, hairdressing, etc.

These prices are only a guideline, please contact Ashville House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • F J J Healthcare Ltd

Person in charge

  • Anne Buckley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (2)

Visiting

  • Ashville House doesn't have set visiting times but ask that visitors avoid mealtimes.

Parking

  • Ashville House has a private car park to the back and side of the building but limited spaces due to busy trainline.

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Ashville House Reviews (6)

8.5

Ashville House has a Review Score of 8.5 (8.461) out of 10, based on 3 reviews in the last 2 years. Over all time Ashville House has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
3
3
3
3

Review from K H (Friend of Resident) published on 16 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful staff
There is nothing that could be found fault in.
Kitchen staff are superb as are all careers
They deserve a 5 star rating for their hard work .care & compassion.
They do so very much to make life easier for each resident

Reply from Anne Buckley, Manager at Ashville House

Thank you for your kind words about the home and staff.

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Treated with Dignity

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Review from Neil W (Son of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely home all so kind and caring nothing is ever so much trouble and she absolutely loves it the food is good the music is good I would recommend this home to anyone a lovely lovely home thank you

Reply from Anne Buckley, Manager at Ashville House

Thank you for your kind comments and appreciate your review.

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Review from Maria S (Daughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashville House is much more than a care home; it is a community. It welcomes family and friends, the staff are dedicated and fun, with exemplary standards of care and cleanliness. All residents are treated with dignity and respect. Many of the staff have worked at Ashville for many years, confirming
how well run and supportive Ashville is. The food is of a high standard and there is a programme of entertainment.
Our family would not hesitate to recommend Ashville House.

Reply from Anne Buckley, Manager at Ashville House

Thank you for your kind comments and taking the time to write a review.

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Review from M B (Son of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother recently died after living at Ashville House for two years. During all this time, we were very impressed by the standard of care she received. The food and facilities are excellent. Regular entertainment is provided and the staff are warm, caring and compassionate and care for the residents
with dignity and good humour. As her health deteriorated, she received excellent end of life care. Everything that could be done to make her more comfortable was done. She died peacefully and pain free with a trusted carer by her side. We could not ask for better care. To further demonstrate how much they cared, 3 members of staff attended her funeral to pay their respects.

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Review from Neil C (Son of Resident) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would also like to say how much we appreciate the devotion that the superb staff have shown Mum while she was there. She loved the House and every single carer that came into contact with her. They looked after her every need as if she was their own and it was a pleasure to visit her there.
The
care and compassion that everyone showed Mum, in her final days, was absolutely amazing. They were all so caring and helpful to us as well while we were there with Mum.
I would recommend Ashville House as a caring and loving environment for loved ones, from the lovely room, fabulous grounds (which Mum adored) and the professional and compassionate carers. They provide comfort and special care every moment for the residents. They attend to their comfort, meals, entertainment and their religious needs. It is a fantastic place with wonderful people and support to all the residents and their families. It is a relief to the family when we know just how much our relative is looked after.

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Review from Peter R (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Ashville House for 11 years. During that time we never had cause for complaints of any kind. My mother was always happy, well cared for and enjoyed her food and the entertainment. As her health failed the care and attention increased and I was very impressed at how well she was looked
after. All the staff over the years were always attentive, polite and professional. It was nice to be able to rely on Ashville to take the best care of my mum.

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Current Review Score: 8.5 (8.461)

Overview of Review Score

The Review Score of 8.5 (8.461) out of 10 for Ashville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Ashville House is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.544 Points relating to the number of positive Reviews for Ashville House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 3 Positive Reviews ÷ 10.2 = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Ashville House

What types of Care is Ashville House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Ashville House have?

There are 47 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ashville House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashville House to the centre of Downham Market?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashville House to verify any information. View our terms and conditions. Ashville House has an Basic Service - more info.