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Ashville House

Fairfield Road, Downham Market, Norfolk PE38 9ET
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Ashville House, Downham Market
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Care Provided by Ashville House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 51 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,310£1,098 - £1,310

This is for room rate extra charges apply for telephone, chiropodist, hairdressing, etc.

Contact Ashville House to confirm what's included and get a personalised quote

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • F J J Healthcare Ltd
  • Private Owned

Person in charge

  • Anne Buckley (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (2)

Visiting

  • Ashville House doesn't have set visiting times but ask that visitors avoid mealtimes.

Parking

  • Ashville House has a private car park to the back and side of the building but limited spaces due to busy trainline.
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Ashville House Reviews (12)

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9.5

Ashville House has a Review Score of 9.5 (9.498) out of 10, based on 9 reviews in the last 2 years. Over all time Ashville House has 12 reviews.

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Showing 12 reviews matching selected criteria
Review from Malcolm T (Husband of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience

The care and attention given to my wife in the last few weeks of her life was outstanding and excellent. She could not have been in a better place to end her days.

Reply from Anne Buckley, Manager at Ashville House

Thank you, Malcolm, for taking the time to leave such a heartfelt review.

On behalf of everyone at Ashville House, I would like to express our sincere gratitude for your kind words. It means a great deal to us to know that you felt your wife received outstanding care and support during the final...  

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Review from T H (Next of Kin) published on 21 January 2026 Submitted via Website
Overall Experience
During the course of December the management and all staff were fantastic. Their approach towards the care home residents was extremely positive and went above and beyond.
The planning of ensuring enough staff covered the events during December certainly paid off as there was so many residents being assisted with making them feel they were all included with all the events that were arranged for them to enjoy.

I personally feel that Ashville is arguably the best care home in the area and have/would certainly recommend and endorse them to anyone seeking care for loved ones.

Reply from Anne Buckley, Manager at Ashville House

Thank you for taking the time to publish a review and support our home. Thank you again for your kind words.

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Review from Chris W (Son of Resident) published on 13 January 2026 Submitted via Website
Overall Experience

The staff at Ashville are wonderful. They take fantastic care of our Mum and are always very welcoming when we visit. The food and accomodation are both very good. The entertainment is also very good/frequent. Mum is very happy at Ashville House.

Reply from Anne Buckley, Manager at Ashville House

Thank you for your kind words about our staffing team. Thanks again.

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Review from David S (Son of Resident) published on 13 January 2026 Submitted via Website
Overall Experience

Ashville house is a wonderful home from home both my parents have been welcomed into a fantastic place with wonderful staff who always go the extra mile to do best for their residents my dad really enjoys the food with so much choice there's something for everyone

Reply from Anne Buckley, Manager at Ashville House

Thank you David for your kind words regarding our home. Many thanks

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Review from Diane H (Sister of Resident) published on 13 January 2026 Submitted via Website
Overall Experience

Wonderful place! Finding a care home for a loved one is a stressful and worrying time. I'm so pleased to have found Ashville House for my relative. Nothing is too much trouble and everyone has been so friendly and welcoming. Additionally and importantly, food is good too and everywhere is kept spotlessly clean.

Reply from Anne Buckley, Manager at Ashville House

Thank you Diane for your kind words regarding our home. Many thanks

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Review from A F (Niece of Resident) published on 5 December 2025 Submitted via Postal Card
Overall Experience

We know our auntie is safe and well cared for at all times. There always seems to be staff around, and they are all very friendly. Our auntie enjoys the food (which always looks and smells good when walking by the kitchen) and the entertainment - regular singers come along. If there is anything we need to be aware of, we get a phone call or an email. Thanks to everyone at Ashville for their hard work, care and kindness.

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Review from K H (Friend of Resident) published on 16 July 2025 Submitted via Website
Overall Experience
Absolutely wonderful staff
There is nothing that could be found fault in.
Kitchen staff are superb as are all careers
They deserve a 5 star rating for their hard work .care & compassion.

They do so very much to make life easier for each resident

Reply from Anne Buckley, Manager at Ashville House

Thank you for your kind words about the home and staff.

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Review from Neil W (Son of Resident) published on 4 July 2025 Submitted via Website
Overall Experience

Very lovely home all so kind and caring nothing is ever so much trouble and she absolutely loves it the food is good the music is good I would recommend this home to anyone a lovely lovely home thank you

Reply from Anne Buckley, Manager at Ashville House

Thank you for your kind comments and appreciate your review.

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Review from Maria S (Daughter of Resident) published on 4 July 2025 Submitted via Website
Overall Experience
Ashville House is much more than a care home; it is a community. It welcomes family and friends, the staff are dedicated and fun, with exemplary standards of care and cleanliness. All residents are treated with dignity and respect. Many of the staff have worked at Ashville for many years, confirming how well run and supportive Ashville is. The food is of a high standard and there is a programme of entertainment.

Our family would not hesitate to recommend Ashville House.

Reply from Anne Buckley, Manager at Ashville House

Thank you for your kind comments and taking the time to write a review.

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Review from M B (Son of Resident) published on 1 November 2019 Submitted via Postal Card
Overall Experience

Our mother recently died after living at Ashville House for two years. During all this time, we were very impressed by the standard of care she received. The food and facilities are excellent. Regular entertainment is provided and the staff are warm, caring and compassionate and care for the residents with dignity and good humour. As her health deteriorated, she received excellent end of life care. Everything that could be done to make her more comfortable was done. She died peacefully and pain free with a trusted carer by her side. We could not ask for better care. To further demonstrate how much they cared, 3 members of staff attended her funeral to pay their respects.

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Review from Neil C (Son of Resident) published on 22 October 2019 Submitted via Website
Overall Experience
I would also like to say how much we appreciate the devotion that the superb staff have shown Mum while she was there. She loved the House and every single carer that came into contact with her. They looked after her every need as if she was their own and it was a pleasure to visit her there.
The care and compassion that everyone showed Mum, in her final days, was absolutely amazing. They were all so caring and helpful to us as well while we were there with Mum.

I would recommend Ashville House as a caring and loving environment for loved ones, from the lovely room, fabulous grounds (which Mum adored) and the professional and compassionate carers. They provide comfort and special care every moment for the residents. They attend to their comfort, meals, entertainment and their religious needs. It is a fantastic place with wonderful people and support to all the residents and their families. It is a relief to the family when we know just how much our relative is looked after.

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Review from Peter R (Son of Resident) published on 23 July 2019 Submitted via Postal Card
Overall Experience

My mother was in Ashville House for 11 years. During that time we never had cause for complaints of any kind. My mother was always happy, well cared for and enjoyed her food and the entertainment. As her health failed the care and attention increased and I was very impressed at how well she was looked after. All the staff over the years were always attentive, polite and professional. It was nice to be able to rely on Ashville to take the best care of my mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 March 2019
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Frequently Asked Questions about Ashville House

What types of Care is Ashville House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Ashville House have?

There are 47 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ashville House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Ashville House to the centre of Downham Market?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashville House to verify any information. View our terms and conditions. Ashville House has a Basic Service -more info.