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Care Provided by Ashville House
Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 51 Service Users
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Ashville House to confirm what's included and get a personalised quote
This is for room rate extra charges apply for telephone, chiropodist, hairdressing, etc.
The price(s) shown are provided by the care home. Contact Ashville House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- F J J Healthcare Ltd
- Private Owned
Person in charge
- Anne Buckley (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (47)
- Couples/Companion Rooms (2)
Visiting
- Ashville House doesn't have set visiting times but ask that visitors avoid mealtimes.
Parking
- Ashville House has a private car park to the back and side of the building but limited spaces due to busy trainline.
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Ashville House Reviews (12)
9.5
Ashville House has a Review Score of 9.5 (9.498) out of 10, based on 9 reviews in the last 2 years.
Over all time Ashville House has 12 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ashville House
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Review from Malcolm T (Husband of Resident) published on 24 June 2026 Submitted via Postal Card•
Overall Experience
The care and attention given to my wife in the last few weeks of her life was outstanding and excellent. She could not have been in a better place to end her days.
The care and attention given to my wife in the last few weeks of her life was outstanding and excellent. She could not have been in a better place to end her days.
↩Reply from Anne Buckley, Manager at Ashville House
Thank you, Malcolm, for taking the time to leave such a heartfelt review.
On behalf of everyone at Ashville House, I would like to express our sincere gratitude for your kind words. It means a great deal to us to know that you felt your wife received outstanding care and support during the final...
Thank you, Malcolm, for taking the time to leave such a heartfelt review.
On behalf of everyone at Ashville House, I would like to express our sincere gratitude for your kind words. It means a great deal to us to know that you felt your wife received outstanding care and support during the final weeks of her life.
Providing compassionate, dignified, and person-centred care is at the heart of everything we do, and we are honoured that you entrusted us with your wife's care at such an important time. While we know this will have been an incredibly difficult period for you and your family, it is comforting to hear that our team was able to provide some reassurance, comfort, and support when it was needed most.
Your comments will be shared with our entire team, who work tirelessly to ensure every resident is treated with kindness, respect, and dignity. They will be deeply touched by your recognition of their efforts.
Thank you once again!
Review from T H (Next of Kin) published on 21 January 2026 Submitted via Website•
Overall Experience
During the course of December the management and all staff were fantastic. Their approach towards the care home residents was extremely positive and went above and beyond.
The planning of ensuring enough staff covered the events during December certainly paid off as there was so many residents...
During the course of December the management and all staff were fantastic. Their approach towards the care home residents was extremely positive and went above and beyond.
The planning of ensuring enough staff covered the events during December certainly paid off as there was so many residents being assisted with making them feel they were all included with all the events that were arranged for them to enjoy.
The planning of ensuring enough staff covered the events during December certainly paid off as there was so many residents being assisted with making them feel they were all included with all the events that were arranged for them to enjoy.
I personally feel that Ashville is arguably the best care home in the area and have/would certainly recommend and endorse them to anyone seeking care for loved ones.
↩Reply from Anne Buckley, Manager at Ashville House
Thank you for taking the time to publish a review and support our home. Thank you again for your kind words.
Review from Chris W (Son of Resident) published on 13 January 2026 Submitted via Website•
Overall Experience
The staff at Ashville are wonderful. They take fantastic care of our Mum and are always very welcoming when we visit. The food and accomodation are both very good. The entertainment is also very good/frequent. Mum is very happy at Ashville House.
The staff at Ashville are wonderful. They take fantastic care of our Mum and are always very welcoming when we visit. The food and accomodation are both very good. The entertainment is also very good/frequent. Mum is very happy at Ashville House.
↩Reply from Anne Buckley, Manager at Ashville House
Thank you for your kind words about our staffing team. Thanks again.
Review from David S (Son of Resident) published on 13 January 2026 Submitted via Website•
Overall Experience
Ashville house is a wonderful home from home both my parents have been welcomed into a fantastic place with wonderful staff who always go the extra mile to do best for their residents my dad really enjoys the food with so much choice there's something for everyone
Ashville house is a wonderful home from home both my parents have been welcomed into a fantastic place with wonderful staff who always go the extra mile to do best for their residents my dad really enjoys the food with so much choice there's something for everyone
↩Reply from Anne Buckley, Manager at Ashville House
Thank you David for your kind words regarding our home. Many thanks
Review from Diane H (Sister of Resident) published on 13 January 2026 Submitted via Website•
Overall Experience
Wonderful place! Finding a care home for a loved one is a stressful and worrying time. I'm so pleased to have found Ashville House for my relative. Nothing is too much trouble and everyone has been so friendly and welcoming. Additionally and importantly, food is good too and everywhere is kept...
Wonderful place! Finding a care home for a loved one is a stressful and worrying time. I'm so pleased to have found Ashville House for my relative. Nothing is too much trouble and everyone has been so friendly and welcoming. Additionally and importantly, food is good too and everywhere is kept spotlessly clean.
↩Reply from Anne Buckley, Manager at Ashville House
Thank you Diane for your kind words regarding our home. Many thanks
Review from A F (Niece of Resident) published on 5 December 2025 Submitted via Postal Card•
Overall Experience
We know our auntie is safe and well cared for at all times. There always seems to be staff around, and they are all very friendly. Our auntie enjoys the food (which always looks and smells good when walking by the kitchen) and the entertainment - regular singers come along. If there is anything we...
We know our auntie is safe and well cared for at all times. There always seems to be staff around, and they are all very friendly. Our auntie enjoys the food (which always looks and smells good when walking by the kitchen) and the entertainment - regular singers come along. If there is anything we need to be aware of, we get a phone call or an email. Thanks to everyone at Ashville for their hard work, care and kindness.
Review from K H (Friend of Resident) published on 16 July 2025 Submitted via Website•
Overall Experience
Absolutely wonderful staff
There is nothing that could be found fault in.
Kitchen staff are superb as are all careers
They deserve a 5 star rating for their hard work .care & compassion.
There is nothing that could be found fault in.
Kitchen staff are superb as are all careers
They deserve a 5 star rating for their hard work .care & compassion.
They do so very much to make life easier for each resident
Absolutely wonderful staff
There is nothing that could be found fault in.
Kitchen staff are superb as are all careers
They deserve a 5 star rating for their hard work .care & compassion.
There is nothing that could be found fault in.
Kitchen staff are superb as are all careers
They deserve a 5 star rating for their hard work .care & compassion.
They do so very much to make life easier for each resident
↩Reply from Anne Buckley, Manager at Ashville House
Thank you for your kind words about the home and staff.
Review from Neil W (Son of Resident) published on 4 July 2025 Submitted via Website•
Overall Experience
Very lovely home all so kind and caring nothing is ever so much trouble and she absolutely loves it the food is good the music is good I would recommend this home to anyone a lovely lovely home thank you
Very lovely home all so kind and caring nothing is ever so much trouble and she absolutely loves it the food is good the music is good I would recommend this home to anyone a lovely lovely home thank you
↩Reply from Anne Buckley, Manager at Ashville House
Thank you for your kind comments and appreciate your review.
Review from Maria S (Daughter of Resident) published on 4 July 2025 Submitted via Website•
Overall Experience
Ashville House is much more than a care home; it is a community. It welcomes family and friends, the staff are dedicated and fun, with exemplary standards of care and cleanliness. All residents are treated with dignity and respect. Many of the staff have worked at Ashville for many years,...
Ashville House is much more than a care home; it is a community. It welcomes family and friends, the staff are dedicated and fun, with exemplary standards of care and cleanliness. All residents are treated with dignity and respect. Many of the staff have worked at Ashville for many years, confirming how well run and supportive Ashville is. The food is of a high standard and there is a programme of entertainment.
Our family would not hesitate to recommend Ashville House.
↩Reply from Anne Buckley, Manager at Ashville House
Thank you for your kind comments and taking the time to write a review.
Review from M B (Son of Resident) published on 1 November 2019 Submitted via Postal Card•
Overall Experience
Our mother recently died after living at Ashville House for two years. During all this time, we were very impressed by the standard of care she received. The food and facilities are excellent. Regular entertainment is provided and the staff are warm, caring and compassionate and care for the...
Our mother recently died after living at Ashville House for two years. During all this time, we were very impressed by the standard of care she received. The food and facilities are excellent. Regular entertainment is provided and the staff are warm, caring and compassionate and care for the residents with dignity and good humour. As her health deteriorated, she received excellent end of life care. Everything that could be done to make her more comfortable was done. She died peacefully and pain free with a trusted carer by her side. We could not ask for better care. To further demonstrate how much they cared, 3 members of staff attended her funeral to pay their respects.
Review from Neil C (Son of Resident) published on 22 October 2019 Submitted via Website•
Overall Experience
I would also like to say how much we appreciate the devotion that the superb staff have shown Mum while she was there. She loved the House and every single carer that came into contact with her. They looked after her every need as if she was their own and it was a pleasure to visit her...
I would also like to say how much we appreciate the devotion that the superb staff have shown Mum while she was there. She loved the House and every single carer that came into contact with her. They looked after her every need as if she was their own and it was a pleasure to visit her there.
The care and compassion that everyone showed Mum, in her final days, was absolutely amazing. They were all so caring and helpful to us as well while we were there with Mum.
The care and compassion that everyone showed Mum, in her final days, was absolutely amazing. They were all so caring and helpful to us as well while we were there with Mum.
I would recommend Ashville House as a caring and loving environment for loved ones, from the lovely room, fabulous grounds (which Mum adored) and the professional and compassionate carers. They provide comfort and special care every moment for the residents. They attend to their comfort, meals, entertainment and their religious needs. It is a fantastic place with wonderful people and support to all the residents and their families. It is a relief to the family when we know just how much our relative is looked after.
Review from Peter R (Son of Resident) published on 23 July 2019 Submitted via Postal Card•
Overall Experience
My mother was in Ashville House for 11 years. During that time we never had cause for complaints of any kind. My mother was always happy, well cared for and enjoyed her food and the entertainment. As her health failed the care and attention increased and I was very impressed at how well she was...
My mother was in Ashville House for 11 years. During that time we never had cause for complaints of any kind. My mother was always happy, well cared for and enjoyed her food and the entertainment. As her health failed the care and attention increased and I was very impressed at how well she was looked after. All the staff over the years were always attentive, polite and professional. It was nice to be able to rely on Ashville to take the best care of my mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2019Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Ashville House.
Upcoming Events
There are no upcoming events for Ashville House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ashville House.
Accreditations
There are no accreditations posted yet for Ashville House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Ashville House
How much does Ashville House cost?
The care home lists weekly fees per person between £1,100 and £1,310 for residential care (respite between £1,098 and £1,310). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Ashville House registered for?
Older Person Care is the registered (by the Care Quality Commission) category of Care.
How many Rooms does Ashville House have?
There are 47 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Ashville House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ashville House to the centre of Downham Market?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashville House to verify any information. View our terms and conditions. Ashville House has a Basic Service -what a Basic Service includes.