Group: Mr & Mrs T P Hanley
Person in charge: S E Hanley (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 16
Rooms with ensuite WC: 7
Weekly Charges Guide: Personal Care Single £520 – £540 (These prices are only a guideline, please contact Baytree House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Baytree House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Baytree House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Baytree House has a Review Score of 8.8 (8.750)
The Review Score of 8.8 (maximum of 10) for Baytree House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Baytree House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.9 out of 5 from 2 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.875 for Baytree House is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.875 Points relating to the number of positive Reviews for Baytree House is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.2 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Colin P (Son of Resident) on Monday 17 July 2017. Relates to August 2016.
This home provided my mother with considerable loving care for a period of 14 years until her death. She could not have received more understanding and attention than she did. The owners and staff were wonderfully supportive and ensured that my mother's needs were always fully met. My mother always said how very happy she was to be at Baytree House and indeed, as there were only 16 residents, this meant that, unlike many residential institutions, Baytree House was just one big family home. During my mother's final days the staff excelled themselves and gave her every necessary care. My mother's room was kept clean and the meals were good. There was a full programme of activities and the staff were always very friendly.
How likely would you be to recommend Baytree House? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Good
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Sally R (Daughter of Resident) on Sunday 11 December 2016. Relates to December 2016.
I have just been to the Christmas Party at Bay Tree House - it is a warm and kind home. It is rare to find such a positive and caring atmosphere anywhere these days. The staff are courteous and charming in a totally pleasant way and treat the Residents with dignity and empathy.
How likely would you be to recommend Baytree House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Baytree House
Other Care Homes located nearby to Baytree House
0.6 miles away
270 Unthank Road, Norwich NR2 2AJ
0.7 miles away
3 Christchurch Road, Norwich NR2 2AD
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