Thank you so much to the manager, senior carer and all the staff at Bilney Hall for making Dad's 90tJon L(Son of Resident/Service User)
Their care for Mum and for me is exceptional and I cannot commend them highly enough. Thank you.Sarah S(Daughter of Resident/Service User)
The staff are so lovely and today I was overjoyed to be able to visit herJeanie W(Daughter of Resident/Service User)
Thank you so much to the manager, senior carer and all the staff at Bilney Hall for making Dad's 90tJon L(Son of Resident/Service User)
Their care for Mum and for me is exceptional and I cannot commend them highly enough. Thank you.Sarah S(Daughter of Resident/Service User)
The staff are so lovely and today I was overjoyed to be able to visit herJeanie W(Daughter of Resident/Service User)
Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms...
Care Provided by Bilney Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,200
- Self-Funded Residential Dementia Care: from £1,200
- RESPITE Self-Funded Residential Care: from £1,250
- RESPITE Self-Funded Residential Dementia Care: from £1,250
Contact Bilney Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Nikki Shaw (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (62)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (18)
Bilney Hall Care Home Reviews (104)
Bilney Hall Care Home has a Review Score of 9.8 (9.831) out of 10, based on 31 reviews in the last 2 years.
Over all time Bilney Hall Care Home has 104 reviews.
Staff very friendly towards myself, and more importantly, my Nan. Always try to make her comfortable and offer a home from home experience. It is always clean, and they all seem to offer lots of love towards my Nan. Would highly recommend viewing this home if you need one for your family. It is the best we found in the area.
Thank you for your lovely comments; I will pass them on to the staff team.
My mother's care is excellent. She always seems happy. Staff are very easy to talk to. Would recommend this home, best in the area for cleanliness and care. Thank you, Bilney Hall.
Thank you for your lovely comments; I will pass them onto the staff team.
My nan came to this care home after needing more attention due to Dementia. She wasn’t there for long before she was admitted to hospital, the care home checked in on her regularly. She was eventually sent back to the care home where they looked after her amazingly. Today was the first time I saw her after two months of lockdown and she seems very happy and looks very well. She has needs that need to be looked after constantly and I feel the care home is doing the best they can.
Thank you for your review. I will pass this on to the staff. We look forward to seeing you visit your nan again soon.
Mum moved into Bilney Hall in February after her Vascular Dementia worsened, she settled in really well and has been treated respectfully. Mum suffered a setback when she developed pneumonia and was taken to hospital. She recovered and returned to Bilney Hall during the Covid lockdown and since her return, she has been looked after so well. The staff are so lovely and today I was overjoyed to be able to visit her with social distancing in place. Mum is my hero and I am so glad she has the manager and her team taking care of her.
Thank you for your review. I will pass this on to the staff. We were so please we were able to support the family to see her, this week particularly the beautiful smile it brought to her face.
Thank you.
P.S Mum loved the food.
Thank you for your positive comments, I will pass these onto the team who cared for her.
Staff are very patient and considerate with my father; equally important they find time to help me when I am finding the situation a bit tough.
Thank you for your lovely review. I will pass it on to the staff who care for him.
The care at Bilney Hall is of a high standard and my mother was very happy there and regarded it as her home. As with all care home costs, this represents a huge and open-ended outlay and Bilney Hall offered excellent value for money. We were very pleased as a family for what Bilney provided for my mother in care, security and peace of mind for all including my mother.
Thank you for this lovely review. I will pass this on to the staff involved in your mum's care.
Mum was only in Bilney Hall for two months but I’m so pleased she spent the last days of her life in such a wonderful place. The care the staff gave to mum couldn’t have been any better, she was treated with respect and dignity and they understood her in the short time they looked after her. The hall is set in such beautiful grounds and the rooms are bright and clean.
Thank you for your review. It was a pleasure to look after your mum in the last few weeks of her life. I will pass your comments on to the staff team who looked after her.
Although mum went in for a short stay after being in hospital it is looking as if it will be longer. All the staff have been very helpful in trying to get her more mobile. Nothing seems too much trouble and always able to answer any queries we have. All the family feel happy that she is being well looked after.
Thankyou for your lovely review, I will pass this on to the team
Having moved Mum into Bilney Hall just before Christmas, which was very upsetting, I can't say how delighted we have been with the standard of care, respect and support both Mum and our family have received from the Manager and her whole team at Bilney Hall.
Thankyou for this lovely review. I am glad mum has settled in so well. I will pass on to the staff your appreciation of their care.
Throughout her time at Bilney Hall we saw first hand the commitment and unstinging endeavours you gave to her. She could not have found greater support anywhere else and we are so grateful to you all for continuing to look after our mother so well.
We send our thanks and very best wishes for your continuing efforts to care for people unable to fend for themselves and trust you will receive the satisfaction from your work that our mother enjoyed at Bilney Hall.
The Bilney Hall staff really care about the needs of the residents. My father is safe, secure and his every need is catered for. I am extremely content with the service provided and can personally rest assured that my father is comfortable.
The home is well run and the staff are very caring. I am happy my mother is as well looked after as possible.
It is always a pleasure to visit my sister at Bilney Hall. She is looked after very well and does seem happy. I admire the staff greatly for the hard and difficult job they do.
After making the sad and difficult decision to place my step-mum in Bilney Hall ( my father was found to have terminal cancer and he was her carer). The staff and management have been the greatest support and help at this time and my stepmother has received so far the best care I could ever hope for. The staff are caring and engage with all the residents giving them an excellent quality of life.
We have found this care home efficiently run with both staff and carers very polite, considerate and caring. Meet all my wife's complex needs.
The service has been excellent she settled very quickly. The staff are always helpful and friendly. Thoroughly impressed.
My brother spent over 4 years at Bilney Hall from June 2014. His argumentative and not always polite demeanour must have been a challenge for the staff but they coped with patience and professional care. During his stay, the management changed and although some really good staff left, his care remained excellent. Now there is a new manager who is transforming Bilney Hall. The difference in the enthusiasm and happiness of the staff is very apparent. During the last few weeks of my brother's life, he was moved to the more serious dementia wing where the love, care and attention was superb.
My father has been extremely well looked after since arriving two months ago. The staff and management are caring, kind and go the extra mile. His needs are being met and I feel confident he is in a safe environment. He doesn't always like the food choices and sometimes complains that the meals are cold when they reach him. He likes his room and always tells me how hard-working the staff and carers are.
My grandmother was admitted for dementia care a few weeks ago and passed away this morning. The staff were brilliant. Their care was excellent, they were always happy to talk about my grandmother's care and it's clear they always did their best for her.
I couldn't have asked for a better place for my grandmother to spend her final few days.
Thank you to all the staff for taking such good care of her and maintaining her dignity.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2026- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- Posted: Wednesday 13 Nov 2024At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- Posted: Monday 14 Oct 2024On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- Posted: Monday 14 Oct 2024On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for Bilney Hall Care Home.
Awards / Recognitions (10)
- Recipient: Healthcare Homes Group LtdDate: Friday 30 Jan 2026
- Recipient: Healthcare Homes Group LtdDate: Friday 31 Jan 2025
- Recipient: Healthcare Homes Group LtdDate: Tuesday 28 Feb 2023
Meet the Team (4)
“The quality of care is high, and the staff know the residents well. The main senior team have been long-serving and is passionate about the home and its residents.”
Her interests outside of work are Pilates and cycling. Her husband is cooking a Jamie Oliver 15-minute meal on a Saturday (usually takes 2 hours), and a weekend drive in a classic Alfa Romeo.
The thing Nikki most enjoys about working at Bilney Hall is working with such a great team.
I have worked at Bilney Hall for 11 years now. I started as a Carer, having worked for the domiciliary side of healthcare homes. Over the years, I have progressed through job roles, whilst completing additional qualifications. I became a medication assistant, then progressed to senior, the head of care and now deputy manager. In 2020, I also completed my nursing associate foundation degree.
“I decided to work at Bilney Hall as I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact. My favourite part of my day is making a resident's day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis.”
“I decided to work at Bilney Hall as it had a friendly atmosphere. My favourite part of my day is the end of shift, knowing we have achieved the targets set.”
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