Bilney Hall Care Home

East Bilney, Fakenham Road, East Bilney, Dereham NR20 4AL
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9.8 94 Reviews
  • Bilney Hall Care Home, Dereham
Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms are fully furnished, staff encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, residents can relax in the stunning walled garden and wooded parkland which surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

They regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Bilney Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nikki Shaw (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)

Bilney Hall Care Home Reviews (94)

Total of 94, showing 61-80
9.8

Bilney Hall Care Home has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years. Over all time Bilney Hall Care Home has 94 reviews.

Overall Experience

  • 75
  • 19
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Review from Glynis B (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We want to put on record our thanks and appreciation for all the wonderful care and attention she experienced in the nearly three and a half years she stayed with you at Bilney Hall. Our mother cannot have been the easiest person you have ever looked after and as her health declined and dementia set
in more deeply we know her strong personality which she showed throughout her life would present increasing difficulties for you all.
Throughout her time at Bilney Hall we saw first hand the commitment and unstinging endeavours you gave to her. She could not have found greater support anywhere else and we are so grateful to you all for continuing to look after our mother so well.
We send our thanks and very best wishes for your continuing efforts to care for people unable to fend for themselves and trust you will receive the satisfaction from your work that our mother enjoyed at Bilney Hall.

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Review from Antony S (Son of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bilney Hall staff really care about the needs of the residents. My father is safe, secure and his every need is catered for. I am extremely content with the service provided and can personally rest assured that my father is comfortable.

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Review from Louise M (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well run and the staff are very caring. I am happy my mother is as well looked after as possible.

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Review from Carolyn S (Sister of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is always a pleasure to visit my sister at Bilney Hall. She is looked after very well and does seem happy. I admire the staff greatly for the hard and difficult job they do.

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Review from D M (Stepdaughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the sad and difficult decision to place my step-mum in Bilney Hall ( my father was found to have terminal cancer and he was her carer). The staff and management have been the greatest support and help at this time and my stepmother has received so far the best care I could ever hope for.
The staff are caring and engage with all the residents giving them an excellent quality of life.

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Review from B N (Husband of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this care home efficiently run with both staff and carers very polite, considerate and caring. Meet all my wife's complex needs.

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Review from G S (Stepson of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been excellent she settled very quickly. The staff are always helpful and friendly. Thoroughly impressed.

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Review from David M (Brother of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother spent over 4 years at Bilney Hall from June 2014. His argumentative and not always polite demeanour must have been a challenge for the staff but they coped with patience and professional care. During his stay, the management changed and although some really good staff left, his care remained
excellent. Now there is a new manager who is transforming Bilney Hall. The difference in the enthusiasm and happiness of the staff is very apparent. During the last few weeks of my brother's life, he was moved to the more serious dementia wing where the love, care and attention was superb.

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Review from Peter R (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been extremely well looked after since arriving two months ago. The staff and management are caring, kind and go the extra mile. His needs are being met and I feel confident he is in a safe environment. He doesn't always like the food choices and sometimes complains that the meals are
cold when they reach him. He likes his room and always tells me how hard-working the staff and carers are.

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Review from Paul R (Grandson of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was admitted for dementia care a few weeks ago and passed away this morning. The staff were brilliant. Their care was excellent, they were always happy to talk about my grandmother's care and it's clear they always did their best for her.


I couldn't have asked for a better place for

my grandmother to spend her final few days.


Thank you to all the staff for taking such good care of her and maintaining her dignity.

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Review from J H (Brother-in-law of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. I have had dealings with several homes in the past few years, and this is the best I have come across. Staff and management excellent.

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Review from Angela H (Relative of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were exceptionally friendly and very caring towards residents and visitors. My loved one is very poorly with Alzheimer's and I feel the staff did the very best for him with the amount of staff and training they have. He needed specialist care and had to move.

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Review from James H (Son of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Bilney Hall in a very poor general mental and physical condition. Over the months there was a remarkable improvement. I feel that this is to a large extent due to the care and attention given to her by the staff.


The country location is lovely and there are secure, well maintained

gardens that are easily accessible to residents. The facilities are many and there is a well developed entertainment programme for residents.

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Review from Mary M (Friend of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been in Bilney Hall for some time. The care and attention he gets is even more than one expects. The manager has her finger on the pulse at all times. I have had a lot of care experience and find Bilney Hall to be exceptional.

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Review from Alan B (Husband of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Bilney Hall provides the most excellent service for my wife. All aspects of the home and the care provided are wonderful and my wife has settled in very well.

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Review from Linda K (Daughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Bilney Hall in December and her care has been excellent. All the staff had time for my mum and understood her needs, cheering her up when she got depressed and encouraging her to leave her room and mix with other residents in the lounge. Once she was on her end of life plan she was looked
after well and with dignity.

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Review from Melissa B (Daughter-in-law of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and accommodating staff, residents all seem happy and comfortable. Very high cleaning standards.

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Review from S B A (Daughter of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was and remain very concerned about the decision to place my mother in a permanent care facility. Bilney Hall management and care staff go a long way to reassuring me on a daily basis. Mum is always clean and tidy, and mostly content. When she isn't and the problems are external, issues are dealt
with immediately and in a professional manner.

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Review from Debbie M (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bilney Hall has been a change of life for my mum and us as a family. It is a beautiful place because of the staff and management. They are warm, nurturing, kind and just lovely. My mum is so much more settled and content. She laughs again and feels safe. I feel like we can visit anytime and are always
welcomed. Every time we arrive, we witness kind and patient exchanges between the staff and residents. It feels like we are a big family. Thank you!

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Review from Gemma B (Relative of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bilney Hall is a lovely caring home. All staff interact lovely with mum. Mum is always laughing with staff, having cuddles and jokes. I'd recommend Bilney Hall to everyone!!

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bilney Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Bilney Hall Care Home is calculated as follows: ( (278 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 338 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bilney Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 15 Aug 2025

We provide permanent and respite accommodation for individuals with residential, respite, palliative, and residential dementia care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Nikki

Nikki Shaw

Job Title: Home Manager

“The quality of care is high and the staff know the residents well. The main senior team have been long-serving and is passionate about the home and its residents.”


Her interests outside of work are Pilates and cycling. Her husband cooking a Jamie Oliver 15 minute meal on a Saturday (usually takes 2 hours), and a weekend drive in a classic Alfa Romeo.


The thing Nikki most enjoys about working at Bilney Hall is working with such a great team.

Vicky

Vicky Jarret

Job Title: Senior Administrator

“I decided to work at Bilney Hall as I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact. My favourite part of my day is Making a resident's day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis.”

Wendy

Wendy Miles

Job Title: Head of Housekeeping

“I decided to work at Bilney Hall as it had a friendly atmosphere. My favourite part of my day is the end of shift knowing we have achieved the targets set.”

Emma

Emma Bandrowska

Job Title: Administrator

I enjoy working alongside a great team to provide person-centred care. I take the time to understand each resident as they are now and love learning about their life history. I hold an NVQ Level 3 in Health and Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilney Hall Care Home to verify any information. View our terms and conditions. Bilney Hall Care Home has an Enhanced Service - more info.