Thank you so much to the manager, senior carer and all the staff at Bilney Hall for making Dad's 90tJon L(Son of Resident/Service User)
Their care for Mum and for me is exceptional and I cannot commend them highly enough. Thank you.Sarah S(Daughter of Resident/Service User)
The staff are so lovely and today I was overjoyed to be able to visit herJeanie W(Daughter of Resident/Service User)
Thank you so much to the manager, senior carer and all the staff at Bilney Hall for making Dad's 90tJon L(Son of Resident/Service User)
Their care for Mum and for me is exceptional and I cannot commend them highly enough. Thank you.Sarah S(Daughter of Resident/Service User)
The staff are so lovely and today I was overjoyed to be able to visit herJeanie W(Daughter of Resident/Service User)
Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms...
Care Provided by Bilney Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,200
- Self-Funded Residential Dementia Care: from £1,200
- RESPITE Self-Funded Residential Care: from £1,250
- RESPITE Self-Funded Residential Dementia Care: from £1,250
Contact Bilney Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Nikki Shaw (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (62)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (18)
Bilney Hall Care Home Reviews (104)
Bilney Hall Care Home has a Review Score of 9.8 (9.831) out of 10, based on 31 reviews in the last 2 years.
Over all time Bilney Hall Care Home has 104 reviews.
Mum has been at Bilney Hall Care Home for eighteen months and has settled in well. She now refers to it as her home. All the staff we have met are lovely and Mum is always saying how caring they are. We, as a family, know she is safe and well cared for. My only criticism is the standard of furniture is poor with the wood effect finish peeling off. Also, the lack of places to stand things, like photographs which have to stand on the windowsill and repeatedly get knocked off and broken. Overall, I would say that the care home is excellent.
This is the only care home (Bilney) my wife has been in so I have nothing to compare it with. I have no complaints other than her spectacles are missing and cannot be found.
Thank you for the review. When you next visit perhaps we could have a chat about the areas scored with only 3 stars and I will work on rectifying this.
Mum seems to have settled in well although she does have her 'days off' from time to time! The only thing that we worry about is how often people (residents) enter her room and go through her things and the fact that her ensuite is used to store incontinence pads - thus reducing her privacy, All the staff are very kind and nothing seems to be too much trouble.
Excellent care. Extremely helpful staff. Would recommend this home to all friends and family.
Thank you for this lovely review. I will pass it on to the whole team.
If you have a kin or friend who needs care and attention which you are unable to provide, I would recommend Bilney Hall. Residents are treated with dignity and care from the junior to the most senior carers, and most of the present staff have been at the care home for several years, which in my opinion, is very good because if they are happy, then the residents will be well taken care of. The activities and entertainment are good, and they try to get all involved.
The staff give a 5-star service and more; they should be commended for their commitment and outstanding hard work.
I would have no hesitation in recommending Bilney Hall; it allows me to have complete peace of mind knowing that my mum is receiving the best care and attention.
My mum, who has dementia and multiple long-term conditions, moved into the home in September during Covid as her husband was no longer able to cope due to limited access to care and support in the community, and she was deteriorating. When she entered the care home, she was bed bound and unable to communicate effectively. Thanks to the care, compassion and supportive staff and effective re-assessment of her medications and care needs, she is now up and walking with a frame again and much more alert and communicative.
She is safe and secure, with every need catered for. The staff go above and beyond, even putting on a special celebration lunch to celebrate their 50th wedding anniversary. I am extremely happy with the service provided and can only thank the manager and her team for everything they have and are doing for Mum. Only wish I was closer, with a less busy job, so could pop in more often. Thanks.
Thank you for your lovely review. I will pass this on to the team who care for her.
My 96-year-old mother has been living at Bilney Hall since August 2018. She is living with advanced dementia and also has severely impaired eyesight. I cannot praise the manager, senior care team, carers, domestic, catering, activities, administration and maintenance staff highly enough, in particular the staff who work on Liddell Wing, which is where my mother's room is situated. During Mum's time within the home, her care needs have sadly increased greatly and the staff have all gone above and beyond to accommodate her changing needs and increased dependency. They are all well trained and treat Mum with great kindness and empathy, making time to sit with her and reassure her, both during the day and throughout the night, when she becomes anxious or agitated. She is at high risk of falls due to her impaired eyesight and decreased mobility. All possible measures have been put in place to keep her as safe as she can possibly be. The care provided by the home is excellent in my opinion.
Thank you for this lovely review. I will pass these lovely comments on to the staff team looking after her.
The manager and staff at East Bilney have provided wonderful care and support for my mother throughout her stay. They are well-trained, always polite and keep me updated with any issues in relation to her care. They are always keen to help and support her, so that her life is comfortable and readily adapt to her changing care needs. It is a great relief that she is so well looked after.
Thank you for this lovely review. I will pass this onto the team who care for her.
I cannot speak more highly of the nursing care which my mother receives on a 24-hour basis at Bilney Hall. Now in her fourth year at Bilney, with complex needs, including being immobilised and bed bound. I feel very confident and secure in the knowledge that she is loved, cared for and supported by a team of highly qualified nursing staff led by the manager, who is approachable at all times and understanding of my mother's many needs. My special thanks goes to all the team. I feel very blessed that I have the freedom to leave my mother in the care of so many wonderful staff. Thank you!
Thank you for your lovely review. I will pass this on to the staff team. It is a pleasure to look after your mum and a huge thank you for the lovely cake enjoyed by residents and staff at Christmas.
As attorney for my ex-wife, I could not be more appreciative of the care and professionalism of the manager and all the staff. The level of care they provide goes well beyond what one could reasonably expect. She has been at Bilney Hall since 2018 and has sadly declined during that time. The love and compassion shown to her, especially as her care needs have multiplied, has been absolutely outstanding. Always so sad when someone is afflicted with this terrible dementia, the only blessing is that she is in Bilney Hall and not elsewhere.
Thank you for such a lovely review. I will pass this onto the care team looking after her.
He has settled in so well and is very happy. We couldn't have wished for a smoother transition so near Christmas. Bilney Hall is a lovely place surrounded by beautiful views, such a calm environment.
Thank you for this lovely review. I will pass your comments on to the staff.
My mother has been at Bilney for 8 months now and I couldn't be happier with the care she receives and her general well-being, due to her being a resident there. I am regularly updated on her welfare or if she requires any clothing, toiletries or a change of diet. These updates are either via phone calls if urgent or via email if less important. It's important to me to be able to leave my mother at Bilney totally confident that if there is an issue I will be informed, which I can 100% say I will be. I visit my mother at different times and on different days and I have never needed to chase the staff up on any concerns I have. My mother has vascular dementia and wouldn't remember if anything had happened to her, so I have to trust and rely on the staff to inform me if there have been any problems and again I know that they will. Care isn't cheap, but I think Bilney Care Home offers the best care for my mother and gives me peace of mind. I would definitely recommend them.
Thank you for your lovely review. I will pass this onto the staff who look after her.
Visited my friend recently. What a great place for her to be living in. The staff are so friendly, both to her and myself and the care is second to none. I cannot praise the manager and her staff enough for their friendliness, efficiency and caring, in a wonderful environment. I would recommend them to anyone looking for residential care for a loved one.
Thank you for your lovely review. I will pass this onto the staff who look after your friend.
My Dad has quite complex needs and the staff are completely understanding and are able to help my Dad when he needs it (unlike a couple of other care homes he has been to).
Staff will always contact me if there is an issue.
I am so happy with all the staff at Bilney Hall and they all deserve to be paid so much more than they do as without them many lives would be made so much more difficult.
The food looks amazing and my Dad always enjoys mealtimes.
Thank you for this lovely review. I will pass the comments on to the staff who care for him. It is a pleasure to look after him. Nikki
Management and staff could not have been more helpful and understanding throughout the whole Covid period. We could not be happier with the care and attention are given to Mum/Mum-in-Law.
Thank you for your lovely comments. It is a pleasure to look after your mum. I will pass these comments on to the team that cares for her.
Thank you so much to the manager, senior carer and all the staff at Bilney Hall for making Dad's 90th Birthday such a special and memorable day. It was great to be with him to celebrate such a milestone and to see him so happy.
Thank you for this lovely review. It was lovely for the staff to see him looking so happy. I'm glad you all enjoyed it.
Whenever I ring to find out how my mum is, staff are very polite, friendly and caring. When I visit, it is safe, friendly and inviting. The staff have made a great effort to make Mum feel calm and happy. She has a real feeling of belonging. It is hard at the moment to comment on activities due to Covid-19, but the staff more than make up for it with the lovely chats and banter.
Nikki.
Mum’s room feels safe and clean, with a nice view of the hall’s estate. Mum’s various health issues have also improved now that she is eating properly and being looked after so well. This has given me peace of mind in regards to mum's needs, especially with the home’s expertise in supporting and helping people with dementia. Thank you, Bilney Hall.
Thank you, Lucy, we were thrilled last week to be able to let you into the home to visit mum. I will pass your praise onto the staff who look after mum.
My mum, who has dementia moved into Bilney Hall in August 2020 (between lockdowns). She had been living with us as part of our family for 7 years. In July 2020, we met with the manager from Bilney Hall. Hearing her views and observing her interactions with Mum helped us to make the decision to choose Bilney. Once settled the staff facilitated weekly visits outdoors. Mum was always ready and our time together was precious. As the weather changed, visits moved into a purpose-built pod. Now due to national lockdown rules, there are no in-person visits allowed. However, the staff have been incredible at facilitating plenty of facetime calls. I also get regular updates via newsletters, phone calls and of course the wonderful 'resident of the day' calls. At a time when staff are stretched to their limits the team at Bilney just seem to dig a little deeper. Their care for Mum and for me is exceptional and I cannot commend them highly enough. Thank you.
Thank you, Sarah, for your lovely review. I will pass this on to the staff team. We love looking after your mum and helping you keep in contact with her. I hope we will soon be able to facilitate pod visits again. Can I pass on the staff's delight at your regular grateful emails? It makes them all smile.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2026- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- Posted: Wednesday 13 Nov 2024At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- Posted: Monday 14 Oct 2024On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- Posted: Monday 14 Oct 2024On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for Bilney Hall Care Home.
Awards / Recognitions (10)
- Recipient: Healthcare Homes Group LtdDate: Friday 30 Jan 2026
- Recipient: Healthcare Homes Group LtdDate: Friday 31 Jan 2025
- Recipient: Healthcare Homes Group LtdDate: Tuesday 28 Feb 2023
Meet the Team (4)
“The quality of care is high, and the staff know the residents well. The main senior team have been long-serving and is passionate about the home and its residents.”
Her interests outside of work are Pilates and cycling. Her husband is cooking a Jamie Oliver 15-minute meal on a Saturday (usually takes 2 hours), and a weekend drive in a classic Alfa Romeo.
The thing Nikki most enjoys about working at Bilney Hall is working with such a great team.
I have worked at Bilney Hall for 11 years now. I started as a Carer, having worked for the domiciliary side of healthcare homes. Over the years, I have progressed through job roles, whilst completing additional qualifications. I became a medication assistant, then progressed to senior, the head of care and now deputy manager. In 2020, I also completed my nursing associate foundation degree.
“I decided to work at Bilney Hall as I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact. My favourite part of my day is making a resident's day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis.”
“I decided to work at Bilney Hall as it had a friendly atmosphere. My favourite part of my day is the end of shift, knowing we have achieved the targets set.”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilney Hall Care Home to verify any information. View our terms and conditions. Bilney Hall Care Home has an Enhanced Service - more info.