Bilney Hall Care Home

East Bilney, Fakenham Road, East Bilney, Dereham NR20 4AL
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9.8 96 Reviews
  • Bilney Hall Care Home, Dereham
Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms are fully furnished, staff encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, residents can relax in the stunning walled garden and wooded parkland which surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

They regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.
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Care Provided by Bilney Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Bilney Hall Care Home to find out the exact price for your requirements.

Contact Bilney Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bilney Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nikki Shaw (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)

Bilney Hall Care Home Reviews (96)

9.8

Bilney Hall Care Home has a Review Score of 9.8 (9.807) out of 10, based on 28 reviews in the last 2 years.
Over all time Bilney Hall Care Home has 96 reviews.

Overall Experience
  • 77
  • 19
  • 0
  • 0
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Date Published
  • 96
  • 4
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  • 28
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Reviewer Connection to Bilney Hall Care Home
  • 46
  • 12
  • 6
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
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  • 1
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  • 1
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Total of 96, showing 21-40
Review from S K (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bilney Hall has been Mum's home for over three years during which she has always been treated with great care and respect. She is not at times the easiest person to care for so as a family we value greatly the care and empathy given to her by all staff.
That empathy and understanding is extended to
our family - thank you all.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you. I will pass your praise on to the staff caring for her.
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Review from J C (Cousin of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is one of the most welcoming care homes I have ever visited. Everyone has a smile and gives a warm welcome to visitors. The staff are always happy to chat about my cousin's health in regards to how she is. If I phone, the staff are so supportive, and I'm always given the opportunity to chat with
a senior member of staff. The home is clean and safe, and there is a lovely atmosphere. Thank you, everyone, for the care you are providing. My cousin always looks clean and comfortable and appears peaceful.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for this wonderful review. I will share this with the team, knowing it will bring a smile to their faces.
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Review from Sally B (Cousin of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our cousin has been in Bilney Hall Care Home since the middle of June. We have always found the staff to be caring and kind. Nothing is too much trouble and they always have time to update us, to listen to us and explain things.
They are always kind and caring with our cousin and treat her with dignity
and respect.
There was just one occasion when she first went into Bilney when one of the male members of staff was very short and sharp with her. This was reported and nipped in the bud. They were very busy that day.
The only, very slight negative is that the room is slightly on the small side but there is a hospital bed in there. It looks like some rooms are bigger. This really isn't a problem though.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for this review. We try to deal with any concerns at the time and I am glad you have found this to be the case. I have an open-door policy and am keen to speak to relatives and residents…read more
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Review from A G (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Bilney Hall Care Home for over eighteen months now and I highly recommend this residential care home. When he first went to Bilney Hall, he was very poorly and my sisters and I did not think that he was long for this world. We cannot praise the manager and staff highly enough for
the care that he has received and the turn-around in his well-being. We know they really care and that has been backed up by independent feedback from other healthcare personnel we have spoken to. We were very lucky to have found a place for him there.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for this lovely review. I will pass this on to the care team who look after him.
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Review from Hannah R (Niece of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has almost been a resident for two years at Bilney Hall. In that time, he has I believe been taken care of in an exemplary manner. In particular with his medication, involving care staff and the mental health team to ensure his best health. The communication from BH is excellent and as a deputy,
I am duly informed of any issues/concerns. The activities are varied and give great pleasure to my uncle, despite his physical ability he enjoys the stimulation. The food is good. The care team are fantastic, friendly, caring and especially his designated two carers.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for your lovely review. I will be sure to share it with all staff
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Review from G B (Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live at Bilney Hall Care Home, the staff are very good, I always feel well looked after, nothing is too much trouble. I really enjoy the food, the kitchen will go out of their way to make sure I have the meals that I enjoy. The staff are very friendly, always making me laugh.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for your lovely review, we will pass your feedback to the kitchen staff.
It is a pleasure to look after you and have you at Bilney Hall.
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Review from Lisa B (Daughter of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is a very good care home. The staff are caring and friendly.
The care home is bright and cheerful, and my mum feels safe there.
Mum came from a different care home that said she would never get up. This care home has had her up every day.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for your review. If you have any concerns please bring them to the attention of the manager.
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Review from Dominic D (Son of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bilney Hall care home is providing the best care for my mother who has Alzheimer's. All staff are providing the utmost care for my mother and nothing is too much trouble. Staff are approachable, knowledgeable and professional in every aspect. My mother is happy in Bilney and all of our family is grateful.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for this lovely review. I will pass it on to the team who look after your mum.
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Review from R W (Wife of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Bilney Hall Care Home a very peaceful place for people with dementia. They always have time for their clients and they are treated with dignity.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for this lovely review. I will pass it on to the staff that care for him.
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Review from D H (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Bilney Hall Care Home for over a year. She had Alzheimer's. Communication with Bilney throughout was excellent - their advice and compassion were outstanding. My mother settled well and was always treated with great kindness and respect. As were we, her children. We could drop by and
visit when and as often as we wanted. Her room and common areas were always impeccable - most importantly, we feel her last year she had expert care, comfort and love. We are very grateful.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for your lovely review, it was a pleasure to look after Mum.
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Review from R M (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is happy at Bilney Hall Care Home and myself and my family all agree that she is well cared for. All the staff are friendly and very caring. Mum is treated with respect and I don't think that you could find better care anywhere else. The home has a welcoming atmosphere and is a pleasure to come
into and visit your relative.
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Review from C B (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The transition from the family home to a care home is a difficult one for the parent and the family; you are left feeling guilty and wondering if you are doing the right thing. In our case, we found the right place at the right time. From the outset, the manager guided us with professionalism and empathy,
and with her clinical background, managed my parent's complex medical needs. The carers were always kind, compassionate and empathetic. The administrative staff are hard-working and helpful. We were reassured that our parent was safe, respected and well cared for. Thank you to all of the staff at Bilney.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for this lovely review. We felt honoured to care for your mum. We all miss her very much.
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Review from S Y (Daughter of Resident) published on 17 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Bilney Hall Care Home for eighteen months and has settled in well. She now refers to it as her home. All the staff we have met are lovely and Mum is always saying how caring they are. We, as a family, know she is safe and well cared for. My only criticism is the standard of furniture
is poor with the wood effect finish peeling off. Also, the lack of places to stand things, like photographs which have to stand on the windowsill and repeatedly get knocked off and broken. Overall, I would say that the care home is excellent.
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Review from Christopher E (Husband of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the only care home (Bilney) my wife has been in so I have nothing to compare it with. I have no complaints other than her spectacles are missing and cannot be found.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for the review. When you next visit perhaps we could have a chat about the areas scored with only 3 stars and I will work on rectifying this.
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Review from Lesley S (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum seems to have settled in well although she does have her 'days off' from time to time! The only thing that we worry about is how often people (residents) enter her room and go through her things and the fact that her ensuite is used to store incontinence pads - thus reducing her privacy, All the
staff are very kind and nothing seems to be too much trouble.
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Review from Hilary V (Wife of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Extremely helpful staff. Would recommend this home to all friends and family.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for this lovely review. I will pass it on to the whole team.
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Review from Dennis C (Husband of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If you have a kin or friend who needs care and attention which you are unable to provide, I would recommend Bilney Hall. Residents are treated with dignity and care from the junior to the most senior carers, and most of the present staff have been at the care home for several years, which in my opinion,
is very good because if they are happy, then the residents will be well taken care of. The activities and entertainment are good, and they try to get all involved.
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Review from Kerry C (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved to Bilney Hall in January this year, having moved Mum from Kent to Norfolk in quite a hurry. The staff have been a breath of fresh air, Mum had stopped eating and drinking completely, but with their professionalism, patience, experience and pure kindness, they have managed to pull my
mum back to a happy and content lady - when I visit now, she has a smile on her face every time and, more to the point, an improved quality of life.
The staff give a 5-star service and more; they should be commended for their commitment and outstanding hard work.
I would have no hesitation in recommending Bilney Hall; it allows me to have complete peace of mind knowing that my mum is receiving the best care and attention.
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Review from S N (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Bilney Hall staff really care about the needs of the residents and go out of their way to communicate.
My mum, who has dementia and multiple long-term conditions, moved into the home in September during Covid as her husband was no longer able to cope due to limited access to care and support in
the community, and she was deteriorating. When she entered the care home, she was bed bound and unable to communicate effectively. Thanks to the care, compassion and supportive staff and effective re-assessment of her medications and care needs, she is now up and walking with a frame again and much more alert and communicative.
She is safe and secure, with every need catered for. The staff go above and beyond, even putting on a special celebration lunch to celebrate their 50th wedding anniversary. I am extremely happy with the service provided and can only thank the manager and her team for everything they have and are doing for Mum. Only wish I was closer, with a less busy job, so could pop in more often. Thanks.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for your lovely review. I will pass this on to the team who care for her.
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Review from Margaret W (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96-year-old mother has been living at Bilney Hall since August 2018. She is living with advanced dementia and also has severely impaired eyesight. I cannot praise the manager, senior care team, carers, domestic, catering, activities, administration and maintenance staff highly enough, in particular
the staff who work on Liddell Wing, which is where my mother's room is situated. During Mum's time within the home, her care needs have sadly increased greatly and the staff have all gone above and beyond to accommodate her changing needs and increased dependency. They are all well trained and treat Mum with great kindness and empathy, making time to sit with her and reassure her, both during the day and throughout the night, when she becomes anxious or agitated. She is at high risk of falls due to her impaired eyesight and decreased mobility. All possible measures have been put in place to keep her as safe as she can possibly be. The care provided by the home is excellent in my opinion.
Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home
Thank you for this lovely review. I will pass these lovely comments on to the staff team looking after her.
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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Bilney Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Bilney Hall Care Home is calculated as follows: ( (269 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 326 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bilney Hall Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Nikki

Nikki Cosgrave

Job Title: Home Manager Joined: 2006

“The quality of care is high, and the staff know the residents well. The main senior team have been long-serving and is passionate about the home and its residents.”


Her interests outside of work are Pilates and cycling. Her husband is cooking a Jamie Oliver 15-minute meal on a Saturday (usually takes 2 hours), and a weekend drive in a classic Alfa Romeo.


The thing Nikki most enjoys about working at Bilney Hall is working with such a great team.

Holly

Holly Jones

Job Title: Deputy Manager Joined: 2015

I have worked at Bilney Hall for 11 years now. I started as a Carer, having worked for the domiciliary side of healthcare homes. Over the years, I have progressed through job roles, whilst completing additional qualifications. I became a medication assistant, then progressed to senior, the head of care and now deputy manager. In 2020, I also completed my nursing associate foundation degree.

Vicky

Vicky Jarret

Job Title: Senior Administrator Joined: 2016

“I decided to work at Bilney Hall as I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact. My favourite part of my day is making a resident's day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis.”

Wendy

Wendy Miles

Job Title: Head of Housekeeping Joined: 2013

“I decided to work at Bilney Hall as it had a friendly atmosphere. My favourite part of my day is the end of shift, knowing we have achieved the targets set.”

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