Thank you so much to the manager, senior carer and all the staff at Bilney Hall for making Dad's 90tJon L(Son of Resident/Service User)
Their care for Mum and for me is exceptional and I cannot commend them highly enough. Thank you.Sarah S(Daughter of Resident/Service User)
The staff are so lovely and today I was overjoyed to be able to visit herJeanie W(Daughter of Resident/Service User)
Thank you so much to the manager, senior carer and all the staff at Bilney Hall for making Dad's 90tJon L(Son of Resident/Service User)
Their care for Mum and for me is exceptional and I cannot commend them highly enough. Thank you.Sarah S(Daughter of Resident/Service User)
The staff are so lovely and today I was overjoyed to be able to visit herJeanie W(Daughter of Resident/Service User)
Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms...
Care Provided by Bilney Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,200
- Self-Funded Residential Dementia Care: from £1,200
- RESPITE Self-Funded Residential Care: from £1,250
- RESPITE Self-Funded Residential Dementia Care: from £1,250
Contact Bilney Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Nikki Shaw (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (62)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (18)
Bilney Hall Care Home Reviews (104)
Bilney Hall Care Home has a Review Score of 9.8 (9.831) out of 10, based on 31 reviews in the last 2 years.
Over all time Bilney Hall Care Home has 104 reviews.
My stepmum moved into Bilney Hall Care Home after being in hospital for over 8 weeks. The communication from management and senior staff is excellent with either emails or phone calls and reassurance and honesty at every touch point. I am so grateful that my step mum spent her final days being so well cared for with an excellent standard of care, delivered with compassion and support for the family as well as the resident.
At her end of life, the support the staff gave us, as a family, to ensure we could be with her was exceptional.
Mum has been ay Bilney Hall Care Home for over a year and we have just enjoyed our second Christmas day with Mum there which was truly fun and felt very special. I have experienced three other local care homes through the changing needs of my parents and stepmother, due to dementia/Alzheimer's, and Bilney exceeds them all by far. Mum also has mobility issues and can be "tricky" to deal with at times but the staff are attentive, kind and caring. She has a beautiful room and over the last year, as her needs have changed, with the support and guidance of the home manager, we have been able to adapt the necessary furniture and room layout to facilitate her care. She is encouraged to join in the activities that she enjoys, especially singing and music. The senior staff are particularly attentive to her medical needs, take timely action and always keep me informed. I feel that we are all part of a big family and have a sense that Mum and the other residents, on the whole, feel that way too.
We had quite a long, drawn-out process with social services to secure his place at Bilney and the manager was so supportive and helpful throughout the process.
My father has complex needs and his old care home was unable to complete many simple tasks, such as changing his clothes regularly and assisting with personal care. Within hours of moving into Bilney, the staff had managed to do what the other care home hadn't in months.
The communication from management and senior staff is regular with either emails or phone calls. I am so grateful that my father is now being well looked after.
In addition to the great standard of care, the home is also very clean at whatever time of day I visit.
Thank you for this amazing review, it has been a pleasure to improve the quality of care for your dad. I will ensure the staff team are made aware.
Dad was only at Bilney Hall Care Home for a few months but during that time, he had complex and changing care needs. The management and staff were very responsive and proactive in ensuring his stay was as comfortable and pleasant as was possible, always going the extra mile to support Dad and our family. Thanks to all staff for helping us through this difficult time.
Thank you for this lovely review. I will share this with the staff team.
My cousin's need to enter a care home came suddenly and the management and staff at Bilney Hall Care Home have made her transition from living independently to being in a care home a smooth one. They have continually shown her kindness and support and have facilitated her requests as far as possible, often going out of their way to do so. The building is attractive and rooms are well-equipped, with pleasant and restful décor, and are suited to the needs of the resident. The grounds are well laid out and residents enjoy sitting outdoors in good weather. My cousin has now been at Bilney Hall for just over three months and she has settled in well, which is a great relief to us as her relatives.
Thank you. I will pass these comments on to the staff team.
Although my dad was only with you for two months, from the start, I was given reassurance and this continued throughout his stay, always willing to make changes to accommodate Dad and his needs and helping me with everything from understanding his behaviour to providing a supportive cuppa. I can't thank you enough for going the extra mile and being with me through this difficult and uncertain time.
Thank you for these lovely comments. I feel honoured to have been involved with your dad's care. I will pass the comments on to the team who cared for him.
The care staff who support my grandmother have, over a relatively short period of time, established very caring relationships with her.
She often tells me about them individually and also how comforting they can be when she feels a little low.
The communication between myself and the home is sufficiently detailed to provide peace of mind and I feel very comfortable that my grandmother is receiving a high standard of care.
The managerial staff have excelled in listening carefully to my grandmother and going that extra mile to cater for sometimes unusual demands and wishes.
My grandmother's physical health, mobility and cognition have all seen an improvement now she is receiving the attention and care someone experiencing dementia and Alzheimer's requires.
This overall improvement is testament to the care and understanding my grandmother is receiving and I am very happy that she is settling in well.
Thank you for this lovely review. I will pass this on to the care team involved in her care.
That empathy and understanding is extended to our family - thank you all.
Thank you. I will pass your praise on to the staff caring for her.
This is one of the most welcoming care homes I have ever visited. Everyone has a smile and gives a warm welcome to visitors. The staff are always happy to chat about my cousin's health in regards to how she is. If I phone, the staff are so supportive, and I'm always given the opportunity to chat with a senior member of staff. The home is clean and safe, and there is a lovely atmosphere. Thank you, everyone, for the care you are providing. My cousin always looks clean and comfortable and appears peaceful.
Thank you for this wonderful review. I will share this with the team, knowing it will bring a smile to their faces.
They are always kind and caring with our cousin and treat her with dignity and respect.
There was just one occasion when she first went into Bilney when one of the male members of staff was very short and sharp with her. This was reported and nipped in the bud. They were very busy that day.
The only, very slight negative is that the room is slightly on the small side but there is a hospital bed in there. It looks like some rooms are bigger. This really isn't a problem though.
Thank you for this review. We try to deal with any concerns at the time and I am glad you have found this to be the case. I have an open-door policy and am keen to speak to relatives and residents whenever they feel it is needed.
My father has been at Bilney Hall Care Home for over eighteen months now and I highly recommend this residential care home. When he first went to Bilney Hall, he was very poorly and my sisters and I did not think that he was long for this world. We cannot praise the manager and staff highly enough for the care that he has received and the turn-around in his well-being. We know they really care and that has been backed up by independent feedback from other healthcare personnel we have spoken to. We were very lucky to have found a place for him there.
Thank you for this lovely review. I will pass this on to the care team who look after him.
My uncle has almost been a resident for two years at Bilney Hall. In that time, he has I believe been taken care of in an exemplary manner. In particular with his medication, involving care staff and the mental health team to ensure his best health. The communication from BH is excellent and as a deputy, I am duly informed of any issues/concerns. The activities are varied and give great pleasure to my uncle, despite his physical ability he enjoys the stimulation. The food is good. The care team are fantastic, friendly, caring and especially his designated two carers.
Thank you for your lovely review. I will be sure to share it with all staff
I live at Bilney Hall Care Home, the staff are very good, I always feel well looked after, nothing is too much trouble. I really enjoy the food, the kitchen will go out of their way to make sure I have the meals that I enjoy. The staff are very friendly, always making me laugh.
It is a pleasure to look after you and have you at Bilney Hall.
The care home is bright and cheerful, and my mum feels safe there.
Mum came from a different care home that said she would never get up. This care home has had her up every day.
Thank you for your review. If you have any concerns please bring them to the attention of the manager.
Bilney Hall care home is providing the best care for my mother who has Alzheimer's. All staff are providing the utmost care for my mother and nothing is too much trouble. Staff are approachable, knowledgeable and professional in every aspect. My mother is happy in Bilney and all of our family is grateful.
Thank you for this lovely review. I will pass it on to the team who look after your mum.
I find Bilney Hall Care Home a very peaceful place for people with dementia. They always have time for their clients and they are treated with dignity.
Thank you for this lovely review. I will pass it on to the staff that care for him.
My mother was at Bilney Hall Care Home for over a year. She had Alzheimer's. Communication with Bilney throughout was excellent - their advice and compassion were outstanding. My mother settled well and was always treated with great kindness and respect. As were we, her children. We could drop by and visit when and as often as we wanted. Her room and common areas were always impeccable - most importantly, we feel her last year she had expert care, comfort and love. We are very grateful.
Thank you for your lovely review, it was a pleasure to look after Mum.
Mum is happy at Bilney Hall Care Home and myself and my family all agree that she is well cared for. All the staff are friendly and very caring. Mum is treated with respect and I don't think that you could find better care anywhere else. The home has a welcoming atmosphere and is a pleasure to come into and visit your relative.
The transition from the family home to a care home is a difficult one for the parent and the family; you are left feeling guilty and wondering if you are doing the right thing. In our case, we found the right place at the right time. From the outset, the manager guided us with professionalism and empathy, and with her clinical background, managed my parent's complex medical needs. The carers were always kind, compassionate and empathetic. The administrative staff are hard-working and helpful. We were reassured that our parent was safe, respected and well cared for. Thank you to all of the staff at Bilney.
Thank you for this lovely review. We felt honoured to care for your mum. We all miss her very much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2026- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- Posted: Wednesday 13 Nov 2024At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- Posted: Monday 14 Oct 2024On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- Posted: Monday 14 Oct 2024On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for Bilney Hall Care Home.
Awards / Recognitions (10)
- Recipient: Healthcare Homes Group LtdDate: Friday 30 Jan 2026
- Recipient: Healthcare Homes Group LtdDate: Friday 31 Jan 2025
- Recipient: Healthcare Homes Group LtdDate: Tuesday 28 Feb 2023
Meet the Team (4)
“The quality of care is high, and the staff know the residents well. The main senior team have been long-serving and is passionate about the home and its residents.”
Her interests outside of work are Pilates and cycling. Her husband is cooking a Jamie Oliver 15-minute meal on a Saturday (usually takes 2 hours), and a weekend drive in a classic Alfa Romeo.
The thing Nikki most enjoys about working at Bilney Hall is working with such a great team.
I have worked at Bilney Hall for 11 years now. I started as a Carer, having worked for the domiciliary side of healthcare homes. Over the years, I have progressed through job roles, whilst completing additional qualifications. I became a medication assistant, then progressed to senior, the head of care and now deputy manager. In 2020, I also completed my nursing associate foundation degree.
“I decided to work at Bilney Hall as I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact. My favourite part of my day is making a resident's day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis.”
“I decided to work at Bilney Hall as it had a friendly atmosphere. My favourite part of my day is the end of shift, knowing we have achieved the targets set.”
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