Bilney Hall, Dereham, Norfolk
Bilney Hall, Dereham, Norfolk
Bilney Hall, Dereham, Norfolk

Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms are fully furnished, staff encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, residents can relax in the stunning walled garden and wooded parkland which surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

They regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

Group: Healthcare Homes Group Ltd

Person in charge: Jenny Daynes (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 62

Shared Rooms: 1

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £500 (These prices are only a guideline, please contact Bilney Hall to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bilney Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Bilney Hall has a Review Score of 9.8 (9.771)

The Review Score of 9.8 (maximum of 10) for Bilney Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Bilney Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Bilney Hall is calculated as follows: ( (189 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 240 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Bilney Hall is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bilney Hall?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bilney Hall

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Brother-in-law of Resident/Service User
    1
  • more

Mum came to Bilney Hall in December and her care has been excellent. All the staff had time for my mum and understood her needs, cheering her up when she got depressed and encouraging her to leave her room and mix with other residents in the lounge. Once she was on her end of life plan she was looked after well and with dignity.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very friendly and accommodating staff, residents all seem happy and comfortable. Very high cleaning standards.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was and remain very concerned about the decision to place my mother in a permanent care facility. Bilney Hall management and care staff go a long way to reassuring me on a daily basis. Mum is always clean and tidy, and mostly content. When she isn't and the problems are external, issues are dealt with immediately and in a professional manner.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Bilney Hall has been a change of life for my mum and us as a family. It is a beautiful place because of the staff and management. They are warm, nurturing, kind and just lovely. My mum is so much more settled and content. She laughs again and feels safe. I feel like we can visit anytime and are always welcomed. Every time we arrive, we witness kind and patient exchanges between the staff and residents. It feels like we are a big family. Thank you!

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bilney Hall is a lovely caring home. All staff interact lovely with mum. Mum is always laughing with staff, having cuddles and jokes. I'd recommend Bilney Hall to everyone!!

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoy living here very pleasant and staff are very helpful. Food quite good.

How likely would you be to recommend Bilney Hall? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think it is lovely here. All the staff are lovely. I like the food and there are good games and things to do. Everyone looks after me.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good. All carers are wonderful, helpful and genuine. This residential care home cannot be faulted, residents come first every time.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was in Bilney Hall 4 weeks respite care. I am a GP with 22 years experience of visiting care homes in my profession. All the staff at Bilney Hall were welcoming, caring and genuinely good at their role. From management down to the cleaning staff. My mum improved mobility under the supportive guidance of her 24hr care. The management addressed my concern immediately e.g providing new bed when needed. The experience we have had is outstanding and I would recommend without reservation.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff very polite and professional.
My wife was looked after very well and improved significantly with the help of the care staff.
I was invited to have meals with my wife and I was very impressed with the variety and quality of the food.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother-in-law has now been at Bilney Hall for almost three months and we are delighted at the care and attention he has received so far. All the staff have a very positive attitude, very caring and friendly. My brother-in-law has settled in very quickly and appears to be very happy at Bilney Hall.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother attended Bilney Hall in January 2008 in the residential unit until March 2012 when she was transferred to the dementia unit until she recently passed away in December 2016. In the nine years she was there, she was treated with respect, with love, and they provided her with all her needs. Staff recognised the need for her to be moved to the dementia unit and her time in this unit was handled brilliantly by the management and staff despite the difficulties my mother presented to them. We cannot speak highly enough of Bilney Hall and it's staff.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bilney Hall is a lovely care home in nice surroundings. The staff are all caring and dedicated to their job. In regard to my mother the staff couldn't do enough for her, and me, especially as my mother had Alzheimer's. The management, whilst satisfactory do need to listen more to the care staff and take note of their concerns as they are the ones doing the work.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister was admitted to Bilney Hall on October 18th 2016 with dementia. I have very high praise for all the staff there. They are all very caring, kind and explain everything very clearly. The standard of care is very good and the staff are always smiling and very helpful.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother moved into Bilney Hall in June 2014. He had been diagnosed with vascular dementia and was physically unsteady on his legs. The staff at Bilney Hall led by the manager, made him very welcome. His room has some of his furniture and pictures and he tells everyone that he has the best room in this house! My brother is not suitable or the most easy person but the staff are very professional and he is beautiful cared for. His room is always immaculate. On the odd occasion when he has been unwell, I have been promptly informed and kept up to date on his condition. Medical attention is sought if necessary. The food is good but he dislikes having his evening meal at 17.00! I would not hesitate in recommending Bilney Hall.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been an 'Old Hall' (non-dementia) resident here for 6 yrs. She and I have been very happy with the comfortable and friendly environment and staff, and the care provided during that time.
Any problems, mainly minor, have been tackled sympathetically, promptly and efficiently by management and solutions actioned by staff in their various departments. The current manager has improved most areas significantly since starting her appointment and the extensive and varied activities programme is a great boost to the residents' lives in residential care and, I feel, also to their contentedness and wellbeing while spending their later years in a different environment.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad has vascular dementia and was adamant that he would not go into care unfortunately that option was taken out of his hands and after two weeks in hospital and twelve weeks in temporary care Bilney Hall was recommended to me.he has now been living there since February this year and I cannot praise the home enough, nothing is to much trouble for the staff they always ring me if dad is not to well, they are kind and caring to him, this has given me peace of mind because I know he is safe and well cared for.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a small family, we were devastated when we realised that my Mother in law needed full time care due to her deterioration in health due to suffering from dementia and Alzheimer's. Going to view homes was a terrifying ordeal as we knew nothing but thankfully, luck was on our side and we found Bilney! Upon walking through the doors, my Mother in law felt wanted and at home. This was nearly 5 years ago and the feel and quality of care hasn't changed.

All the staff take time and effort with the residents, whether they are carers, domestics or from the kitchen and that includes families too. Always well informed of any changes in care and any planned events. Care staff are polite and courteous, even at difficult times. The bedrooms are spacious and we were encouraged to bring in familiar items and photos to help make the move smoother, and they also have en-suit toilets too. Large dining rooms give a hint of what Bilney used to be. The Manager is always approachable and should be proud of such hard working and supportive care staff. I wouldn't hesitate to recommend this care home and would suggest people go and chat to the people who live their as well as work there. Well done Bilney!

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bilney Hall looked after my father for 2.5 years before his death in October 2015. I cannot sing their praises high enough! The staff were all caring, loving and professional helping my father's last years to be happy and contented. The whole atmosphere of the Hall is lovely.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am sure that selecting a Care Home for a close relative, in our case my 93 year old mother, is both a difficult and emotional event. My mother had to go into care in March this year after spending 8 weeks in hospital; until this time she had continued to live on her own with daily care attendance. She was adamant that she did not want this course of action but regrettably there were no other options. We visited and considered a number of homes in Norwich before finally visiting East Bilney Hall where we were immediately impressed by the facilities and caring nature of the staff; inevitably we considered the CQC report which put some doubts in our mind but we went with our instincts.

Mother finally died last week but during the 6 months she was there she received exemplary care and attention which far exceeded our expectations in view of the CQC report which was a testament to the Management and Staff. When the inevitable finally happened she was treated with care and total dignity. We would have no hesitation in recommending this Care Home to anybody.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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