Bilney Hall Care Home

And the care Cathy receives is wonderful.

My mother has settled in well since moving in as a resident. The care and attention she has received has been excellent. She has had a number of illnesses since arriving not at all related to the care home but they have been treated quickly and she seems to be happier in the home and enjoys the social activities that the care team provide.

Mum moved in to Bilney Hall several weeks ago. She has got her sparkle back, before she was very isolated and was unable to leave her home. Now she has made friends, and thinks all of the carers and staff are lovely. She's joining in with all of the activities, eating foods that she hasn't had in along time, and everytime I visit her she looks so well and happy. Mum says it feels like home, and I couldn't have asked for her move to have gone better. The staff/carers are always friendly when I visit and I feel so much better knowing she is so well looked after by people who really care.

Care for my nan has been nothing but exceptional from the moment she moved in, she has only been there a few weeks and we can notice a massive change with how content and settled she is there. There is always something going on for them to do, Everyone is very friendly and as my nan said "it's like one big family" would highly recommend Bilney Care Home. Thank you for everything you do!

I have nothing but good things to say. Thanks BCH.

Thank you to everyone who has cared for Boots

Activities look good, not participated in many yet.

My mother has been a resident at Bilney Hall for 6 years. She has received excellent care which has evolved with her changing needs and health requirements. I have always been made to feel included in any decisions and staff are friendly, sensitive and caring. Everyone works hard to provide activities and an environment that reflects celebrations throughout the year. Most importantly Bilney Hall has given the opportunity for my mother to call it her home in her later years.

I can not speak highly enough of the care my sister is receiving & the excellent staff both carers & management.

My Mother has been a resident at Bilney Hall for a year this month, and my brothers and I are so happy with Bilney. Our Mother is cared for beautifully by the lovely staff, who really are person-centred in their approach. They are a caring and fun team, and are always on hand to answer any questions and offer support. Mum has built a great bond with many of them and really enjoys their company and their kindness. The home itself is well maintained, Mum has a beautiful room which is always immaculate. As are her clothes and the environment in general. It feels fresh and clean throughout and it is lively, especially now that some new residents have joined the old hall. Nikki the manager is fantastic! She is totally hands on with the residents, always up to date on how they are, and what is happening for them by the day. She always makes herself available for catch ups and goes above and beyond for the residents. Cannot recommend highly enough! Thank you Bilney for peace of mind xx

In general, the staff are welcoming, polite and friendly and will always communicate any issues to us. The management is professional, experienced and supportive. I am very grateful that my mother is at Bilney Hall and appreciate all the staff's hard work and care.

Since my mother came to Bilney in February we have noticed a huge improvement in her mobility, interaction and have seen glimmers of who she is again which has been delightful. We have had lots of laughs and smiles with the staff as well. The home is always clean and tidy and Mums room is lovely. The staff are friendly and can always answer any queries about Mum. An excellent home.

My mum moved into Bilney Hall in late February. It is a Care Home where the resident's come first. The manager and her staff are excellent and provide a friendly and welcoming environment along with understanding, care and compassion at all times to both residents and their relatives. The meals are wholesome and good and the team cater for individual dietary needs. The rooms are clean and the laundry is always fresh and ironed. Residents are actively encouraged to take part in a variety of activities each week. The manager is an experienced, highly competent professional who is respected by all of her staff. I have total confidence of the management of mums future care needs.

Thanks as ever

The staff at Bilney Hall are always warm and welcoming to visitors and take really good care of my mother, since she moved in she has flourished. As a relative it is lovely to feel confident that Bilney Hall does not just 'tick the boxes' to meet the minimum level of care (which we have had experience of), they really take an interest in making residents as comfortable and happy as possible.

My dad is well care for by all the carers and find them very approachable and helpful, if I have any queries they are there to rectify. They seam to acknowledge what helps get him through each day activity wise he likes the entertainment and to take part.

I would be the first to recommend Bilney Hall, when it comes to care from the staff and the place feeling and looking like a home from home

My nan came to Bilney Hall for a short respite stay. During her time there she had a nice room with a view of the garden which she enjoyed doing some bird watching. She also enjoyed chatting to the other lovely residents and staff and participating in the activities during the day, especially the music. Would 100% bring her back if needed, she and our family are very happy with the home and staff!

Bilney Hall are doing a great job of keeping my Dad safe and cared for. The team are communicative and keep us up to date on a regular basis and the carers are kind and supportive. The team manage a good balance of managing some challenging behaviours and conditions alongside providing the best care and support they can.

All the staff were happy and very welcoming and offered compassion to myself. I would recommend this Care Home.