Bilney Hall Care Home

East Bilney, Fakenham Road, East Bilney, Dereham NR20 4AL
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9.8 95 Reviews
  • Bilney Hall Care Home, Dereham
Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms are fully furnished, staff encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, residents can relax in the stunning walled garden and wooded parkland which surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

They regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.
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Care Provided by Bilney Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Bilney Hall Care Home to find out the exact price for your requirements.

Contact Bilney Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bilney Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Nikki Shaw (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)

Bilney Hall Care Home Reviews (95)

9.8

Bilney Hall Care Home has a Review Score of 9.8 (9.812) out of 10, based on 27 reviews in the last 2 years.
Over all time Bilney Hall Care Home has 95 reviews.

Overall Experience
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Date Published
  • 95
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Reviewer Connection to Bilney Hall Care Home
  • 46
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  • 3
  • 2
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Total of 95, showing 81-95
Review from Gemma B (Relative of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bilney Hall is a lovely caring home. All staff interact lovely with mum. Mum is always laughing with staff, having cuddles and jokes. I'd recommend Bilney Hall to everyone!!
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Review from Eileen B (Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoy living here very pleasant and staff are very helpful. Food quite good.
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Review from Josie M (Resident) assisted by family/friend published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it is lovely here. All the staff are lovely. I like the food and there are good games and things to do. Everyone looks after me.
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Review from Graham M (Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. All carers are wonderful, helpful and genuine. This residential care home cannot be faulted, residents come first every time.
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Review from R H (Daughter of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Bilney Hall 4 weeks respite care. I am a GP with 22 years experience of visiting care homes in my profession. All the staff at Bilney Hall were welcoming, caring and genuinely good at their role. From management down to the cleaning staff. My mum improved mobility under the supportive
guidance of her 24hr care. The management addressed my concern immediately e.g providing new bed when needed. The experience we have had is outstanding and I would recommend without reservation.
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Review from E L (Husband of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very polite and professional.
My wife was looked after very well and improved significantly with the help of the care staff.
I was invited to have meals with my wife and I was very impressed with the variety and quality of the food.
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Review from John G (Son of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother attended Bilney Hall in January 2008 in the residential unit until March 2012 when she was transferred to the dementia unit until she recently passed away in December 2016. In the nine years she was there, she was treated with respect, with love, and they provided her with all her needs. Staff
recognised the need for her to be moved to the dementia unit and her time in this unit was handled brilliantly by the management and staff despite the difficulties my mother presented to them. We cannot speak highly enough of Bilney Hall and it's staff.
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Review from Julie L (Daughter of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bilney Hall is a lovely care home in nice surroundings. The staff are all caring and dedicated to their job. In regard to my mother the staff couldn't do enough for her, and me, especially as my mother had Alzheimer's. The management, whilst satisfactory do need to listen more to the care staff and
take note of their concerns as they are the ones doing the work.
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Review from Janet P (Sister of Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was admitted to Bilney Hall on October 18th 2016 with dementia. I have very high praise for all the staff there. They are all very caring, kind and explain everything very clearly. The standard of care is very good and the staff are always smiling and very helpful.
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Review from David (Brother of Resident) published on 25 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother moved into Bilney Hall in June 2014. He had been diagnosed with vascular dementia and was physically unsteady on his legs. The staff at Bilney Hall led by the manager, made him very welcome. His room has some of his furniture and pictures and he tells everyone that he has the best room in
this house! My brother is not suitable or the most easy person but the staff are very professional and he is beautiful cared for. His room is always immaculate. On the odd occasion when he has been unwell, I have been promptly informed and kept up to date on his condition. Medical attention is sought if necessary. The food is good but he dislikes having his evening meal at 17.00! I would not hesitate in recommending Bilney Hall.
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Review from Helen R (Daughter of Resident) published on 15 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been an 'Old Hall' (non-dementia) resident here for 6 yrs. She and I have been very happy with the comfortable and friendly environment and staff, and the care provided during that time.
Any problems, mainly minor, have been tackled sympathetically, promptly and efficiently by management
and solutions actioned by staff in their various departments. The current manager has improved most areas significantly since starting her appointment and the extensive and varied activities programme is a great boost to the residents' lives in residential care and, I feel, also to their contentedness and wellbeing while spending their later years in a different environment.
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Review from Sandra W (Daughter of Resident) published on 7 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has vascular dementia and was adamant that he would not go into care unfortunately that option was taken out of his hands and after two weeks in hospital and twelve weeks in temporary care Bilney Hall was recommended to me.he has now been living there since February this year and I cannot praise
the home enough, nothing is to much trouble for the staff they always ring me if dad is not to well, they are kind and caring to him, this has given me peace of mind because I know he is safe and well cared for.
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Review from Linda S (Friend of Resident) published on 26 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a small family, we were devastated when we realised that my Mother in law needed full time care due to her deterioration in health due to suffering from dementia and Alzheimer's. Going to view homes was a terrifying ordeal as we knew nothing but thankfully, luck was on our side and we found Bilney!
Upon walking through the doors, my Mother in law felt wanted and at home. This was nearly 5 years ago and the feel and quality of care hasn't changed.


All the staff take time and effort with the residents, whether they are carers, domestics or from the kitchen and that includes families too. Always well informed of any changes in care and any planned events. Care staff are polite and courteous, even at difficult times. The bedrooms are spacious and we were encouraged to bring in familiar items and photos to help make the move smoother, and they also have en-suit toilets too. Large dining rooms give a hint of what Bilney used to be. The Manager is always approachable and should be proud of such hard working and supportive care staff. I wouldn't hesitate to recommend this care home and would suggest people go and chat to the people who live their as well as work there. Well done Bilney!

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Review from Rod S (Son of Resident) published on 26 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am sure that selecting a Care Home for a close relative, in our case my 93 year old mother, is both a difficult and emotional event. My mother had to go into care in March this year after spending 8 weeks in hospital; until this time she had continued to live on her own with daily care attendance.
She was adamant that she did not want this course of action but regrettably there were no other options. We visited and considered a number of homes in Norwich before finally visiting East Bilney Hall where we were immediately impressed by the facilities and caring nature of the staff; inevitably we considered the CQC report which put some doubts in our mind but we went with our instincts.


Mother finally died last week but during the 6 months she was there she received exemplary care and attention which far exceeded our expectations in view of the CQC report which was a testament to the Management and Staff. When the inevitable finally happened she was treated with care and total dignity. We would have no hesitation in recommending this Care Home to anybody.

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Review from Richard C (Son of Resident) published on 15 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bilney Hall looked after my father for 2.5 years before his death in October 2015. I cannot sing their praises high enough! The staff were all caring, loving and professional helping my father's last years to be happy and contented. The whole atmosphere of the Hall is lovely.
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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Bilney Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Bilney Hall Care Home is calculated as follows: ( (261 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 314 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bilney Hall Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential, respite, palliative, and residential dementia care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Nikki

Nikki Shaw

Job Title: Home Manager

“The quality of care is high and the staff know the residents well. The main senior team have been long-serving and is passionate about the home and its residents.”


Her interests outside of work are Pilates and cycling. Her husband cooking a Jamie Oliver 15 minute meal on a Saturday (usually takes 2 hours), and a weekend drive in a classic Alfa Romeo.


The thing Nikki most enjoys about working at Bilney Hall is working with such a great team.

Vicky

Vicky Jarret

Job Title: Senior Administrator

“I decided to work at Bilney Hall as I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact. My favourite part of my day is Making a resident's day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis.”

Wendy

Wendy Miles

Job Title: Head of Housekeeping

“I decided to work at Bilney Hall as it had a friendly atmosphere. My favourite part of my day is the end of shift knowing we have achieved the targets set.”

Emma

Emma Bandrowska

Job Title: Administrator

I enjoy working alongside a great team to provide person-centred care. I take the time to understand each resident as they are now and love learning about their life history. I hold an NVQ Level 3 in Health and Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilney Hall Care Home to verify any information. View our terms and conditions. Bilney Hall Care Home has an Enhanced Service - more info.