Culrose House

Norwich Road, Dickleburgh, Diss IP21 4NS

Culrose House is a residential care home which provides a range of care services for people in a home-from-home environment. The home offers a high standard of 24-hour residential care, respite care and day care in a bright building set in roughly one acre of grounds which overlook the Dickleburgh moors.

All rooms at Culrose House are light and welcoming, with a dimmer switch to enable residents to adjust the lighting according to their preferences. There is a 24-hour alarm system in all rooms so that residents can call for assistance whenever they need to. Each room has a television socket, a flat screen television and WiFi to use free of charge.

Residents are encouraged to live as independently as possible and the qualified and highly-trained staff strive to ensure residents receive a high level of care according to their needs and wishes.

Owner: CareEast Ltd

Person in charge: Leanne Norman (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Private and NHS. Ages 65+.

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £595 – £700 (These prices are only a guideline, please contact Culrose House to find out the exact price for your requirements.)

Our Care fee include 24 hour care. Home cooked meals, Daily individual and group activities.

Cost for Hairdresser and Chiropodist can been arranged on a weekly basis but not included in the weekly fee.

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Comming from Norwich on A140, 6 miles after Long Stratton, Turn left sign posted Dickleburgh follow signs for Culrose House. After 1/2 mile you will find Culrose on your right.

Comming from Diss on A140, 6 miles after Diss at Roundabout take 2nd exit follow the road though Dickleburgh 300 metters after Dickleburgh you will find Culrose on your left.

Visiting:

Visitors welcome though the day and early evening arrival outside those times would appriciate notification.

Parking:

Visitor carpark spaces at the front of the building and at the rear of the building

Latest Care Quality Commission* Report on Culrose House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Culrose House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Culrose House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.6 for Culrose House is calculated as follows: ( (38 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.25 Points relating to the number of positive Reviews for Culrose House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Culrose House has a Review Score of 7.9 (7.850) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Culrose House?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Culrose House

  • Daughter of Resident/Service User
    4
  • Son-in-law of Resident/Service User
    1

Fantastic care of my elderly father. Could not ask for better attention.

How likely would you be to recommend Culrose House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Culrose House is homely and warm, which made it the ideal choice for my dad.
The staff are wonderful, they always have time, nothing is too much trouble.
My dad felt safe, cared for and lucky to have found a place here.

How likely would you be to recommend Culrose House? Extremely Likely

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Average Rating:   4.2 out of 5

Culrose has a very calm, warm and friendly atmosphere. My father, although confused about many things, is grateful for the care he receives. With 20 residents, Culrose is small enough to be "homely" and not institutional and the staff are always kind to residents and welcoming to visitors. It is a difficult decision to "put your parent in a home" but my Dad and his family have been happy with our choice of Culrose.

How likely would you be to recommend Culrose House? Likely

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Average Rating:   4.6 out of 5

My mother has been living in Culrose for 3 years, during this time she has been very happy. The staff are patient, caring and loving. There is regular entertainment and activities. The food is cooked on the premises and it is appropriate for the clients.
Recently the home has been upgraded and is looking much fresher and comfortable.

How likely would you be to recommend Culrose House? Extremely Likely

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Average Rating:   4.3 out of 5

When we needed a care home for respite for my mother-in-law I phoned the home to be told we could go and view a freshly decorated room for her to stay in, and we viewed it and decided it was for us and for her to stay. She was welcomed into the home by all very friendly staff and she has a lovely room and very good food, perfect 24hr attention and she has now decided to stay in the home permanently after receiving all the first class attention she has received.

How likely would you be to recommend Culrose House? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   5 out of 5

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