Norwich Road, Dereham NR20 3BB
Group: Eckling Grange Ltd
Person in charge: Elizabeth Treacy (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Socially funded residents 75 per week 3rd party top up. Ages from 60 to 101.
Single Rooms: 52
Shared Rooms: 4
Rooms with ensuite WC: 39
Weekly Charges Guide: Personal Care Single £470 – £685 (These prices are only a guideline, please contact Eckling Grange to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Eckling Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Eckling Grange has a Review Score of 6.2 (6.209)
The Review Score of 6.2 (maximum of 10) for Eckling Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Eckling Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Eckling Grange is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.542 Points relating to the number of positive Reviews for Eckling Grange is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083 , then divided by 2 = 0.042
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Simon (Son of Resident) on Tuesday 28 June 2016. Relates to June 2016.
It is hard to overstate how kind and considerate the staff have been to my father. He is well look after, physically, emotionally and spiritually. Whenever I have visited him it is clear that he feels cared for and is very grateful for the kindness and attention of the staff. I am so pleased that we made the decision to move him to Eckling Grange. The staff in the Dementia Unit are to be particularly praised, not just for their care for my father, but for the way they work to make family members feel welcomed and looked after.
How likely would you be to recommend Eckling Grange? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Eckling Grange