25 Cliff Avenue, Cromer NR27 0AN
Owner: Mrs J Soobrayen
Person in charge: Andy Soobrayen (Owner)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Asperger Syndrome • Cancer Care • Colitis & Crohn's Disease • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Prior assessment. Ages 65+.
Languages Spoken by Staff (other than English): French
Single Rooms: 13
Shared Rooms: 1
Rooms with ensuite WC: 10
Weekly Charges Guide: Personal Care Single £550 – £800 , Personal Care Shared (per person) £450 – £650 (These prices are only a guideline, please contact Faldonside Lodge to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Open door policy
On road adjacent to property
Latest Care Quality Commission* Report on Faldonside Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Faldonside Lodge has a Review Score of 6.7 (6.667)
The Review Score of 6.7 (maximum of 10) for Faldonside Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Faldonside Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Faldonside Lodge is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.667 Points relating to the number of positive Reviews for Faldonside Lodge is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3 Target = 0.333 , then divided by 2 = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by David M (Son of Resident) on Tuesday 10 May 2016. Relates to June 2015.
Finding Faldonside felt like an extreme stroke of good luck. I knew I was in the right place as soon as I walked through the door; light, clean, airy and welcoming.
My Mum stayed here for 9 months, my review is for September 2014 to May 2015. During all that time the staff were lovely, it was always a pleasure to visit. I turned up at all times of the day and early evening and never came across anything that caused me any kind of worry.
The Manager runs a very good, caring home, he’s a professional, but always friendly and approachable and all the staff who are wonderful people in their own right take their lead from him.
The standard of care is exceptional, thoughtful, kind, effective and really quite inspiring.
Having my mum stay here was the best decision we ever made.
I doubt you could find a better home anywhere.
How likely would you be to recommend Faldonside Lodge? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Faldonside Lodge