Review from K D (Son of Resident) published on 28 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
After moving to Faldonside Lodge in Dec.19, the care team quickly recognised my dad’s difficulties and it was clear the support they provided was exceptional. Recently my mum became ill, the staff knew her from her regular visits and they frequently asked after her while she was in hospital, then in
the last days of her life, the Manager of the home and one of the carers went out of their way to bring my dad the 25 miles to visit my mum for the last time, which given my dad’s reduced mobility and anxieties, was no small task. After my mum died the staff were empathetic and compassionate towards our whole family, on the day of the funeral a carer accompanied my dad, she was amazingly compassionate and caring towards my dad. I have had many experiences with care homes over the years, but the care, compassion and person-centred approach that Faldonside have shown towards my dad and our whole family is outstanding and I would wholeheartedly recommend them to anyone looking for a care home.
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Review from Gary W (Son of Resident) published on 21 August 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Smaller, bright and airy care home in a good location near local shops and seaside, clean and well maintained.
Professionally managed with excellent organisation, very approachable and helpful on any aspect concerning patients. Health and Safety and infection control well organised and maintained.
High
standard of professional care given at all times of the day and night. Carers are friendly and will do anything to make their patients stay feel like being in their own home. For example, getting things from the local shops when their patients are unable to do so.
Food is of high quality, varied and plentiful, with fresh locally grown vegetables
My Mums room was of a good size with its own TV and plenty of storage for clothes and personal belongings. There is a large bright lounge with TV and there is a good-sized dining room for the able patients.
Visiting was carefully managed during the Coronavirus for the protection of patients and staff but I was welcomed warmly and looked after well.
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Review from David M (Son of Resident) published on 25 May 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
Finding Faldonside felt like an extreme stroke of good luck. I knew I was in the right place as soon as I walked through the door; light, clean, airy and welcoming.
My Mum stayed here for 9 months, my review is for September 2014 to May 2015. During all that time the staff were lovely, it was always
a pleasure to visit. I turned up at all times of the day and early evening and never came across anything that caused me any kind of worry.
The Manager runs a very good, caring home, he’s a professional, but always friendly and approachable and all the staff who are wonderful people in their own right take their lead from him.
The standard of care is exceptional, thoughtful, kind, effective and really quite inspiring.
Having my mum stay here was the best decision we ever made.
I doubt you could find a better home anywhere.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
12 Feb 2020
Overall
Outstanding
Caring
Outstanding
Effective
Good
Responsive
Outstanding
Safe
Good
Well-led
Outstanding
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Faldonside Lodge registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Faldonside Lodge have?
There are 13 Single Rooms and 1 Couple/Companion Room.
What are the Facilities & Services at Faldonside Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Faldonside Lodge to the centre of Cromer?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Faldonside Lodge to verify any information. View our terms and conditions. Faldonside Lodge has an Basic Service - more info.