Barchester Hethersett Hall makes the most of pleasant grounds, in the scenic Norfolk countryside, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff...
Care Provided by Barchester Hethersett Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,377
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Contact Barchester Hethersett Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
-
NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Elena Sandu (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (57)
Parking
- Parking is available onsite
Barchester Hethersett Hall Reviews (127)
Barchester Hethersett Hall has a Review Score of 9.8 (9.772) out of 10, based on 19 reviews in the last 2 years.
Over all time Barchester Hethersett Hall has 127 reviews.
It is a real pleasure to visit my father in Hethersett Hall and see him looking so well and happy. All staff without exception have a ready smile and a moment to chat. HH has recognised what is important to my father and shows him great respect but without an absence of humour and apparent genuine affection. HH is a model care home, an example of how care should be. Well done to all.
Thank you so much for taking the time to write this feedback, we really appreciate your kindness
She has been on outings which she really enjoyed.
She loves it when the animals come to visit.
All the staff are friendly and kind, they make all visitors very welcome.
Thank you so much for your kind review, your support means a lot to us.
Clean
Warm
Helpful
Lovely bldg.
Lovely gardens.
Thank you for your kind review. We truly appreciate you taking the time to share your positive feedback.
My mum has been a resident at Hethersett hall garden house since February 22 . The care and compassion she receives is outstanding, every member of staff gives 100% in everything they do and always with a smile on their faces nothing is ever to much trouble and you can see just how much they care about every resident. You are always made to feel so welcome when you visit too . My mum loves being there and often says how lovely and kind everyone is and how lucky she is to have lovely people looking after her , which as a family is all you want to know that your loved one is so well cared for and happy .
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
I have nothing but praise for the staff at Hethersett Hall Care Home. My mother moved there after an unsettled period in hospital. My mother was welcomed into the home and settled into her room with gentleness. The staff were always available when we needed help. My mum was encouraged to join in the activities which she did and enjoyed them. The residents are at the heart of everything that is done at Hethersett. The staff also supported me as this was a very difficult and emotional time.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
My sister was a resident in Hethersett Hall from 2018 to the 14th November 2025. She had the best care and attention fr her seven year stay. I have nothing but praise for the staff in every department, During the last days of her life her family were made very welcome to visit whenever and how often they wished. My thanks go to the staff past or present.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
Outstanding care is provided at Barchester Hethersett Hall. The accommodation is well maintained, spacious + homely rooms. All the staff are exceptionally dedicated to the wellbeing of the residents, showing support + compassion. There is a wide range of activities which certainly enhances my fathers well being, joining in + participating in things he wouldn't have if still in his own home. I thank all members of the team to ensuring my dad has a great quality of life + I definitely recommend Hethersett Hall for respite or a permanent stay.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
Thank you
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
I visit the Hall, once a month with members of the Hethersett Forget Me Not Cafe.We always get a very warm welcome from everyone. It is lovely to meet some of the residents at the coffee morning and also to visit the very talented art group. There are a lot activities put on for the residents and I have been very fortunate, to have been invited to some of them. The most recent was the summer fete, earlier in the year there was a garden party and also a music band entertained.Thank you to you all.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
My Granddad was at the Hethersett Hall for 2 weeks respite, and he really did not want to go to a care home; he had such a good experience that he would return. The staff were amazing, we visited as a family for his birthday and were all treated like kings and queens. Well done, Hethersett Hall.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
My cousin has no short term memory and suffers for Alzheimer's/Dementia. He has/had a room at Hethersett Hall for the last 6 months. During that time he was taken part in various activities which he enjoys. He loves keep fit, dancing, all musical events and this has improved his general well being. He loves to interact with the staff and other residents. He also partakes in all the outings. He is kept clean and tidy and his eating habits have also improved gaining a small amount of weight. The staff also arranged an 80th birthday party with lots of his visiting friends. All in all Hethersett Hall has been amazing for him and really improved his life.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
My mum has been a resident now at Hethersett Hall for nearly 3 years and since she has been there I have no worries about her care or wellbeing. She never has a bad word to say about the staff who look after her.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
My resident feels safe, secure, loved and is no longer lonely. They enjoy the food and social side of dining with others. Music is used in a lot of activities, which is great for involving most residents in their own unique way. Overall, my resident/relative is thriving.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
My mother has been in Barchester Hethersett Hall Care Home since October 2024 in the dementia, garden house residency. She loves it! She thinks the meals are like a five-star hotel. She loves the interaction of all the very caring and respectful staff, the energetic and entertaining entertainment staff. Maintenance is always helpful and assists with any jobs. The gardens are vast and beautiful, well-kept. So far I have been very impressed with the care provided by the manager and her caring team!
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
The staff are wonderful. Each and every one of them were friendly, helpful and kind. Nothing was ever any trouble. They all seemed to know my mum intimately which showed they care.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
The activities provided for those with dementia are excellent but there could be more of them. I believe the activities organisers could do with more support. Dementia care staff, again, are excellent but stretched too far. There are frequently no staff to be found in the sitting room and surrounding areas which I feel is a weak spot for safety.
Dear Heather, thank you for taking the time to complete the review. I would like to provide you with reassurance that our staff are doing their best to support all of our residents and provide quality of care in order to maintain their well-being and safety at all times. Please feel free to meet...
My mother has stayed at Barchester Hethersett Hall many times for respite. The home is very welcoming, spotlessly clean, lovely choice of meals. Very friendly staff. Receptionist is excellent. I cannot fault the care my mum has received.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
Absolutely lovely place in superb grounds. Everything is so tidy and clean and the decor is so welcoming and has been done so well, you wouldn't think you were in a retirement home. Staff are very friendly and offer you tea or coffee on your visit. Very impressive. A credit to the owners.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
Thanks.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
The care given is exemplary - it's given with love and care and importantly, humour. My mum loves it when everyone can laugh. The activities are great, allowing her to participate as much as she can. I also really enjoy visiting as the staff are so friendly and supportive of my situation, it feels like a home, not a care home.
Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 August 2019- Caring Good
- Effective Requires improvement
- Responsive Requires improvement
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- Posted: Monday 12 Jan 2026National celebrations and family-friendly events are just some of the ways that we ensure the residents at Hethersett Hall remain connected with their loved ones and the wider community. Our...
- Posted: Monday 12 Jan 2026Residents at Hethersett Hall love the animal therapy sessions that our dedicated Activities Team organises *weekly/monthly*. As one of the foundations of our Life Enrichment program, we know that animal...
- Posted: Friday 17 Jan 2025At Hethersett Hall we support and encourage our residents to continue doing the things they love whilst also developing new friendships and learning new skills. Our Residents all look forward...
There are no upcoming events for Barchester Hethersett Hall.
Awards / Recognitions (17)
- Recipient: Barchester Healthcare LtdDate: Tuesday 09 Jun 2026
- Recipient: Barchester Healthcare LtdDate: Tuesday 09 Jun 2026
- Recipient: Barchester Healthcare LtdDate: Wednesday 15 Apr 2026
Meet the Team (10)
Hello, my name is Elena and I am the General Manager here at Hethersett Hall Care Home, welcome to our website.
I qualified as a General Nurse 26 years ago and joined Barchester Healthcare in 2015. Caring for the elderly generation has always been close to my heart and my team and I are committed to ensuring that all of our residents receive good quality care and a fulfilling lifestyle.
Please do not hesitate to contact our home and I will do my best to assist you in whatever way I can.
Melissa is our Deputy Manager here at Hethersett Hall and is responsible for overseeing and making sure the highest level of care is delivered to our residents at all times. She started life with Barchester 8 years ago as a care assistant and has been a deputy manager for the last four years.
I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Hethersett Hall. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.
Hi there I’m Caroline Evans and I’ve been at Hethersett Hall for 7 years now and been in the care sector for 13 years and believed it was time for a change in my career at Barchester,
I’m extremely motivated for my new role as activities coordinator. I hope I will bring joy and fun to everyone’s daily lives. I am a highly active and bubbly person. Looking after other people has always been my priority and I will do my best every day to make sure everyone is happy, safe and smiling.
I look forward to meeting you and hope you will all join in the events and activities that I will bring to Hethersett Hall.
Sue is our front-of-house administration assistant and will usually be the first person you speak to when you call the home!
Sue possesses a wealth of knowledge and experience in the home, having been a member of the team for over 15 years!
Sue will deal with all matters relating to enquiries, finances and purchasing.
Hello, my name is Evelin and I have worked in the care sector with Barchester at Hethersett Hall since 2017. I started here as a care assistant working up to a senior carer and a year later I had the great opportunity to become a Unit Manager for the Main Hall of Hethersett Hall.
Since doing the role my motivation and passion have only got bigger, as I find this such a rewarding job, to be able to make such a difference in each individual's life and work with such a fantastic team. We believe that paying attention to the smallest detail can make a big difference in our resident's lives.
Hello, my name is Lee and I am the Team Leader of our Memory Lane Community here at Hethersett hall. I have worked within care since 2012, and I started as a Care Assistant, worked my way up to a Senior Care position and am now a Unit Manager.
My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, it is a family. Along with my brilliant team, I strive to keep everyone happy and healthy.
Hello, my name is Becky and I'm the Head Chef here at Hethersett Hall.
I have over 20 years of catering experience having acquired my NVQ in Catering Craft and receiving my diploma at the age of 16.
I joined Barchester in 2017 as a carer with an NVQ Level 2 in care after my fond memories of working here as a second chef in 2011.
I then became Second Chef in June 2022 and was quickly offered Head Chef in July 2022.
Having worked on care here at Hethersett Hall I know all our residents really well and take a very person-centred approach to my cooking and baking, I love creating new dishes and variations depending on my resident's likes and dislikes, it makes me happy knowing people are enjoying my food!
Hello, my name is James and I'm Head of Maintenance for Hethersett Hall. I started working here in 2019 as a maintenance assistant having previously been an event supplier for over 10 years.
I became Head of Maintenance in March 2022 and am really enjoying my new role as I believe in a person-centred approach to residents' needs and attention to detail.
Hello, I am the head housekeeper at Hethersett Hall, I have worked here as a housekeeper for 2 years and my team and I are responsible for keeping everything clean and tidy to a high standard, I take great pride in my work and it made even more special by the conversations and chats I have with our lovely residents along the way.
Matthew is the home's Administrator and joined Barchester Health Care 12 years ago Matthews's role involves supporting the General Manager and taking responsibility for all the financial and administration aspects of the home
Frequently Asked Questions about Barchester Hethersett Hall
What types of Care is Barchester Hethersett Hall registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Hethersett Hall have?
There are 67 Single Rooms.
What are the Facilities & Services at Barchester Hethersett Hall?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Hethersett Hall to the centre of Norwich?
5.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hethersett Hall to verify any information. View our terms and conditions. Barchester Hethersett Hall has an Enhanced Service - more info.