Lancaster House

2 Portal Avenue, Watton, Thetford IP25 6HP

Owner: Four Crest Care (Watton) Ltd

Person in charge: Caroline Rowlands (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 31

Shared Rooms: 0

Rooms with ensuite WC: 31

Weekly Charges Guide: Personal Care Single £475 – £700 (These prices are only a guideline, please contact Lancaster House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lancaster House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Lancaster House has a Review Score of 7.8 (7.800)

The Review Score of 7.8 (maximum of 10) for Lancaster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Lancaster House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.227 for Lancaster House is calculated as follows: ( (11 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 22 Ratings = 4.227

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.573 Points relating to the number of positive Reviews for Lancaster House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.2 Target = 0.323

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lancaster House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lancaster House

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1

My father has been a resident for about 6 months. He is well cared for, but from what I have seen of activities, there isn't much going on. I think this could be improved, I know it isn't easy but they all just sit there. Happy with everything else.

How likely would you be to recommend Lancaster House? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lancaster House has a professional and pleasant atmosphere, friendly helpful staff, clean welcoming environment, nice outdoor areas, safe and secure, bright clean rooms. The staff look after the residents but at the same time allow them some degree of self-sufficiency.

How likely would you be to recommend Lancaster House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Submit a Review for Lancaster House

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Lancaster House

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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