Lancaster House

2 Portal Avenue, Watton, Thetford IP25 6HP
Review Us
8.3 4 Reviews
  • Lancaster House, Thetford
Other Care Homes you may be interested in:
Group Logo
Care Homes belonging to The Paddocks
The Paddocks
8.0
Group Logo
Care Homes belonging to The Limes
The Limes
8.3
Member Logo
Care Homes belonging to Ford Place
Ford Place
9.9
Member Logo
Care Homes belonging to Brooklands Care Home
Brooklands Care Home
9.8
Member Logo
Care Homes belonging to Redlands House
Redlands House
9.7
Member Logo
Care Homes belonging to Holmwood House Care Centre
Holmwood House Care Centre
9.7
Show Lancaster House on the Map

Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Four Crest Care (Watton) Ltd

Person in charge

  • Caroline Rowlands (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
Are you the Owner/Manager of Lancaster House? View your Advertising Options

Lancaster House Reviews (4)

8.3

Lancaster House has a Review Score of 8.3 (8.266) out of 10, based on 2 reviews in the last 2 years. Over all time Lancaster House has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
2
2
2
2

Review from A E (Sister of Resident) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was moved to Lancaster House when she was quite stable medically, however her condition changed due to medication issues and the staff worked hard to find appropriate timely assessment and treatment for her whilst liaising with us. It was challenging for all but she is now in a much better
place medically and her needs are met. On discussion with the staff, they obviously know and care about her wellbeing which is really reassuring after bad experiences in other care settings. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from GAIL S (Resident) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been a resident for 7 months now. From day one I have felt safe and secure here. Staff always listen to me about any concerns I have day or night. Any issues that have arisen are dealt with quickly. Even in the middle of the night. On the odd occasion my mental health has played up I have been
treated with respect and care, and nothing has been too little to bother about. I feel safe here, safe and respected as a human being. We are encouraged to join in at all times in activities.

Reply from Caroline Rowlands, Registered Manager at Lancaster House

Thank you and I am really pleased that you feel safe and valued at Lancaster House and have trust in our wonderful staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer G (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for about 6 months. He is well cared for, but from what I have seen of activities, there isn't much going on. I think this could be improved, I know it isn't easy but they all just sit there. Happy with everything else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter K (Husband of Resident) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lancaster House has a professional and pleasant atmosphere, friendly helpful staff, clean welcoming environment, nice outdoor areas, safe and secure, bright clean rooms. The staff look after the residents but at the same time allow them some degree of self-sufficiency.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.3 (8.266)

Overview of Review Score

The Review Score of 8.3 (8.266) out of 10 for Lancaster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Lancaster House is calculated as follows: ( (18 Excellents x 5) + (4 Goods x 4) ) ÷ 22 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.448 Points relating to the number of positive Reviews for Lancaster House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 2 Positive Reviews ÷ 6.2 = 0.323

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Lancaster House

What types of Care is Lancaster House registered for?

Dementia, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lancaster House have?

There are 31 Single Rooms.

What are the Facilities & Services at Lancaster House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lancaster House to the centre of Thetford?

11.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lancaster House to verify any information. View our terms and conditions. Lancaster House has an Basic Service - more info.