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The Manor House Care Home

North Walsham Wood, Skeyton Road, North Walsham, Norfolk NR28 0LU
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She was treated with kindness and respect at all times.Maryjane W(Daughter of Resident/Service User)
The Manor House Care Home, North Walsham
Mum thought so much of the staff that looked after her on a daily basisS T(Daughter of Resident/Service User)
The Manor House Care Home, North Walsham
The Manor House Care Home, North Walsham

The Manor House is located in North Walsham Wood, just 2 miles from North Walsham. The home is convenient for visits to the Norfolk Broads and coastline, both of which are within easy reach, and Norwich which is a comfortable distance for trips to the theatre, shopping and concerts using the Home’s mini-bus. There are many places for quiet enjoyment or strolls through woodlands in the home's extensive grounds.

Residents are...  

Care Provided by The Manor House Care Home

Primary Care Categories

  • Older Person Care
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,300

Contact The Manor House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Paula Pawsey(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (52)
  • Single Rooms with ensuite Wet Room (8)

The Manor House Care Home Reviews (76)

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9.6

The Manor House Care Home has a Review Score of 9.6 (9.604) out of 10, based on 16 reviews in the last 2 years. Over all time The Manor House Care Home has 76 reviews.

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Showing 76 reviews matching selected criteria
Review from Granville Y (Son of Resident) published on 4 March 2026 Submitted via Postal Card
Overall Experience

From the moment my mum was welcomed to the manor we have been so impressed by management and all staff. The level of care, compassion and everything else that goes to looking after someone with dementia and all her problems has been outstanding.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your review and kind words. We adore your Mum and so pleased you are happy with her being here.

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Review from Carole N (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card
Overall Experience

My mum has been at The Manor House for six months now and I can not fault the amazing team of staff or anything about the home. Mum is a changed person under their wonderful care she is smiling, happy and making friends. Her quality of life has improved so much The Manor has given us our mum back and we will be eternally grateful. The environment of the home creates a home from home and the staffs happy and bright characters whilst caring so deeply enhances everything. Mums physical and mental health has improved, the food is wonderful with constant drinks and snacks. The activity programme is exceptional; all staff are simply wonderful.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

What a lovely review, thank you very much for your kind words.

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Review from Sarah L (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card
Overall Experience

We moved our mum into the Manor House initially for 4 weeks respite as we were concerned about how safe she should be at home while were were away on holiday. From my initial phone contact to a visit to moving mum into now permanent care, we cannot rate the care of all the staff any higher. Although the building is old and in need of TLC, this really goes unnoticed against the love and support, all the staff show. Thank you.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review, it is a pleasure to have Mum here with us and so glad she has settled in.

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Review from Lottie F (Daughter of Resident) published on 26 September 2025 Submitted via Website
Overall Experience
My mother has been a resident of the Manor House since December 2023
The staff are all so kind and caring, looking after her needs and her total wellbeing.
I admire everybody involved in the smooth running of the home, I think this is a very hard task with so many residents having different complex needs.
I have always found the staff very friendly, considerate and taking pride in their work and making visitors feel very welcome.
On Sunday Mum celebrated her 100th Birthday, words cannot express our families appreciation of how nicely the staff prepared the Lounge and provided a lovely "Afternoon Tea" for our small celebration, also repeatedly checking everything was ok for us.
This preparation was delivered over and above the staff still having to care for all the other residents with not a hint of it being additional work for them.

My praise goes to all the staff that deliver the care needed to keep the residents comfortable and safe. Thank you.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

It is a pleasure to have Mum with us, and we were thrilled she wanted to be here to celebrate her special birthday with us.

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Review from Diane E (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card
Overall Experience

I am grateful that there was a place for my mother at Manor House. I had visited other homes + knew they did not have the management + atmosphere that would make mum comfortable. Unlike the other homes, I was greeted by the manager, shown a lovely room + introduced to staff who seemed cheerful + motivated. Mum lived there for 2 years and had compassionate care, activities + good food. I was worried that she might not settle, but on the second day she was enjoying having an Elvis impersonator singing to her. Her end of life was peaceful + comfortable + we will be having tea at the home after the service.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your review. We loved having Mum here, she was a absolute joy. We miss her very much.

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Review from Freda R (Sister of Resident) published on 4 August 2025 Submitted via Postal Card
Overall Experience

Have always found the staff very polite and caring, they are all so friendly. The home is always warm in the winter and nice and airy in the summer. Very nice surroundings, i.e. gardens and wild life.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review, I will share with the team.

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Review from Alan B (Son of Resident) published on 28 July 2025 Submitted via Postal Card
Overall Experience

The manor has some excellent caring staff, from the excellent cheerful members, and the very quiet gentleman who is a gem, kind, always has a smile, and a kind word for dad. Dad is very appreciative of this. The management listens and acts when we have concerns. Our main worry is the agency night staff who, Dad says, handle him roughly and do not show respect like they should. The outside of the manor is in dire need of repair and maintenance.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for taking time to complete a review card and for your kind comments. Next time you are visiting Dad please feel free to have a chat with me about your concerns.

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Review from Sarah L (Next of Kin) published on 2 July 2025 Submitted via Postal Card
Overall Experience

I cannot say enough good things about the Manor House Care Home. A very fear life long family friend became a resident following a stroke and was unable to take care of herself. She has been a resident for approximately 1 1/2 years. The staff are all so kind and caring, looking after her needs and her total wellbeing. Everybody who is involved in the smooth running of the home is friendly, considerate and takes pride in their work and makes visitors feel very welcome. I would not hesitate to recommend this care home to anybody looking for residential care for a loved one.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you very much for your wonderful review.

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Review from A H (Daughter of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

I can't speak highly enough of this care home. From the moment I first visited, I was struck by how clean, fresh, and welcoming the entire place feels. There's never that "institutional" smell - just a lovely, homely atmosphere.

The countryside setting is peaceful and beautiful, with well-maintained gardens residents enjoy spending time in. They've made sure the outdoor areas are easily accessible, and the windows are always open to allow some fresh air in and to see the abundance of nature passing by.

There's always something going on - from music sessions to arts and crafts, quizzes, and gentle exercise classes. The activities team really go the extra mile to keep the residents engaged and entertained.

Most importantly, the level of care he receives is outstanding. The staff are genuinely kind, patient, and attentive - they treat him with dignity and compassion, and they always keep me in the loop. I feel completely confident that he is safe, respected, and well looked after.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for such a lovely review, this means a lot to all the staff.

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Review from Tom L (Son of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience

Many thanks for all your service to my mother over the last 3-and-a-half years. She was very well looked after and had a good end to her life in such a happy atmosphere, your attention to detail and care was beyond our expectations!

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your lovely review. It was a true pleasure having Mum with us and we miss her very much.

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Review from M B (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card
Overall Experience

Mother became a resident of The Manor Care Home in March 2021. We were just coming out of COVID and things were a little strained due to staffing level. Things improved and we were more than happy with all the care our Mum was receiving. Mum always said the food was very good and the staff were very attentive. Our Mum was 105 when she passed away.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We miss your gentle mother a great deal.

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Review from Margaret W (Wife of Resident) published on 2 January 2025 Submitted via Postal Card
Overall Experience
My husband was a resident for the last 16 months of his life. The management, seniors, carers, activities, kitchen and laundry staff were friendly and caring. As his needs became more complex at times (not often) there appeared to be insufficient staff between 12 midday and 2 pm to cover meals, feeding, response to bells and toiletry. Lovely garden.

His end-of-life care was gentle, skilful and loving and we are very grateful for his very peaceful passing.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We certainly miss your dear Husband and also seeing you regularly.

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Review from J B (Niece of Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience
All staff and management were very efficient, approachable and friendly both to my relative and our family.

Their caring approach enabled him to settle and relax during his last few months. He certainly enjoyed being able to sit outside in the sunshine and look at the wildlife and woodland. Thank you to you all.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind reply, I will always remember your relative sitting outside my office window, enjoying the garden and the wildlife.

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Review from L W (Niece of Resident) published on 4 November 2024 Submitted via Postal Card
Overall Experience
A big thank you to all the staff at The Manor House for their sensitive approach, allowing our relative to settle in so well. The lovely gardens are wonderful for residents to walk or sit and enjoy with family.

The care, support and companionship offered made his last months so comfortable. Would recommend to others!

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your lovely review and kind comments.

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Review from K S (Niece of Resident) published on 31 October 2024 Submitted via Postal Card
Overall Experience
When our Uncle admitted he could no longer live at home (a hoarder). We visited all North Walsham care homes to move my Uncle from Newmarket to be near all his nieces, nephews, and families. From our first visit, it felt like a home that worked for him. I remember a staff member saying 'We work in their home', perfect. The kindness and compassion shown to us as a family and my uncle's home situation have been amazing. Staff soon make a quick bond with him as one of their more able residents. They soon understood his humour and needs, keeping us informed unfortunately his time too at The Manor was cut short as he passed away last week. Again on the day of his stroke, the staff showed both empathy and compassion for my Uncle and us as his family.

I would highly recommend The Manor House and the staff from cleaners to carers to management. Thank you so much.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review. We miss your uncle so much, he was certainly Lord of the Manor.

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Review from Bridget B (Daughter of Resident) published on 8 October 2024 Submitted via Postal Card
Overall Experience

The staff were very caring, at the end their care was amazing, dedicated and loving towards my mum. They not only cared for my mum in the last 2 weeks when I was with her, they had so much love to give me. I couldn't have wished her long life to have been any better than being surrounded by the staff at The Manor House. Thank you never seems enough.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

It was a pleasure to care for a local Swanton Lady, respected and missed by all.

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Review from T L (Nephew of Resident) published on 17 June 2024 Submitted via Postal Card
Overall Experience

My aunt stayed at The Manor House for nearly a year. During this time I consider that she was well cared for by professional and caring staff who went above and beyond to ensure her comfort, safety and wellbeing. I would not hesitate to recommend this care home to anyone.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We all miss your Aunt very much.

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Review from J C (Respite Resident) published on 4 June 2024 Submitted via Postal Card
Overall Experience

Like many elderly people, I dreaded the thought of 'going into a home' so I was encouraged at how quickly and happily I settled in at The Manor House. If it is no longer possible to remain at home this is a lovely place in which to spend one's last years.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

What a beautiful review and such lovely words. I am so pleased you are happy here and it's a joy to have you part of the Manor House family.

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Review from B P (Resident / Service User) published on 30 May 2024 Submitted via Postal Card
Overall Experience
I have found that the isolation of the Manor House off the beaten track has meant that I have felt lonely.
It is a wonderful building with a lovely garden and surroundings with deer, birds, and squirrels to watch.
The food has varied in quality.
I have had a problem with the heating in my room and I don't like using the commode downstairs.

The staff have been very good to me.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. I am sorry to read you felt lonely in these beautiful surroundings, it is something that most residents and visitors enjoy. Your heating issue was resolved with a 2nd heater being put in your room. I'm pleased you felt the staff were very good to you.

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Review from Jenny H (Wife of Resident) published on 18 April 2024 Submitted via Postal Card
Overall Experience

The Manor House Care Home is a lovely and caring place to end your days. It is set in beautiful surroundings, peaceful and inviting. The staff are very kind and caring, the food is lovely, everybody seems happy to work there and it shows in how they go about their caring roles. I am very happy to have had the experience first-hand of the lovely way they have looked after my husband. Thank you so much.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your very kind review. It was a privilege to have your husband with us, we miss the music coming from his room.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 24 Feb 2026

    Four centenarians at The Manor House have marked an extraordinary milestone after they reached the age of 100 within a short space of time. At The Manor House Care Home,...

  • 13 Nov 2024

    At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...

  • 14 Oct 2024

    On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...

Upcoming Events

There are no upcoming events for The Manor House Care Home.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for The Manor House Care Home.

Meet the Team (11)

Paula Pawsey
Paula PawseyJob Title:Home ManagerJoined: 2017

“The overall environment in the home is marvellous – it’s perfect for people who have lived in North Norfolk their whole lives, offering a rural setting. There is a real sense of happiness at the home and great team spirit!”

Sonya Bunn
Sonya BunnJob Title:Deputy ManagerJoined: 1999

I have worked at The Manor House for more than 25 years and there is a family feel here which extends to the residents and staff. We fully support the team and work closely together to help each other. It's a nice place to work with lovely surroundings. Paula, the manager, always makes a point of thanking the staff every day so they do feel appreciated.

Emma Oakley
Emma OakleyJob Title:Administrator

I have worked at the home for 6 years, working one day a week as a Care Assistant. After almost 24 years working as a Senior Medical Secretary, I have joined the home as Administrator. Already having the knowledge of the home has been a huge advantage in starting my role as Administrator. I have a close working relationship with the Home Manager.

Sara Moakes
Sara MoakesJob Title:Head Chef

“My favourite part of my day is talking to the residents and making sure they are happy with the menu and offering them lots of choices. I love getting positive feedback from the residents and staff. My recent promotion to head chef took me out of my comfort zone but I have supportive colleagues who I can get advice, support and help from.”

John Ball
John BallJob Title:MaintenanceJoined: 2018

John plays a vital role at the home making sure everyone is safe. A number audits, inspections and reports need to be completed daily, weekly, monthly. John is a well respected member of the team.

Jayne Beales
Jayne BealesJob Title:Day Senior Carer

I am medication trained, and I take pride in being a loyal member of my team. I have an excellent rapport with all of the residents, and I work hard to maintain that relationship. I am grateful to be a well-respected member of the team, and I strive to continue earning that respect every day.

Tanya Locke
Tanya LockeJob Title:Day Senior Carer

I have been working at the home for over 20 years, and I am the most dedicated and loyal member of the team. I love my job because I get to make a difference every day. I am respected by all my colleagues.

Suzanne Crane
Suzanne CraneJob Title:Senior Carer

With over 35 years of experience, I hold NVQ Health and Social Care levels 2 and 3, plus Safe Handling of Medication level 2. I feel privileged to look after our residents, making them laugh and feel well cared for. We strive to make them feel at home.

Jackie Gardner
Jackie GardnerJob Title:Night Senior Carer

I am responsible for the night care of our residents. I lead a small, loyal night team and supervise their work. I am responsible for writing all the nighttime care plans and monitoring the records in terms of daily fluid intake.

Mikki Chapman
Mikki ChapmanJob Title:Activities Coordinator

Being an activities coordinator is a fantastic role. I love art and crafts, music and nature. So, arranging and delivering a variety of activities to our residents, seeing the smiles and enjoyment it brings and their achievements in taking part, gives me a great sense of satisfaction.

Judi Hubbard
Judi HubbardJob Title:Housekeeper

I enjoy keeping the home clean, tidy, and organised because it's such a beautiful place. I enrich residents' lives with my laughter and singing.

Frequently Asked Questions about The Manor House Care Home

What types of Care is The Manor House Care Home registered for?

Older Person Care, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Manor House Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at The Manor House Care Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is The Manor House Care Home to the centre of North Walsham?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Care Home to verify any information. View our terms and conditions. The Manor House Care Home has an Enhanced Service -more info.