Oak Trees

26 Norfolk Drive, Attleborough NR17 1QW
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9.0 1 Review
  • Oak Trees, Attleborough
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Care Provided by Oak Trees

Type of Service

    Residential Home
  • For a maximum of 4 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Younger Adults

Length of Stay

  • Permanent Care

Facilities

Good to Know

Owner

  • Empanda Care & Support Ltd CIC
  • Privately Owned

Person in Charge

  • Kerrie Good (Manager)

Local Authority / Social Services

Room Information

  • Single Rooms (4)
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Oak Trees Reviews (1)

9.0

Oak Trees has a Review Score of 9.0 (9.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Oak Trees has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Oak Trees
  • 1
Total of 1, showing 1-1
Review from Lisa T (Sister of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to praise all the staff at Attleborough for the AMAZING miracle they have achieved with getting my sister back from a very dark place after my fathers death. As a family we were broken my mother and I left trying to cope with the loss. Claire gradually became more and more distressed and inconsolable
causing her behavior to become un-manageable between us. My mother and I tried our best but we were not what Claire needed. Oaktree's came highly recommended by her social worker and we had to trust them totally at that point. With there support and EXTREME PATIENCE AND CARE TO CLAIRE she has blossomed back to the sister I used to know knowing she is safe & loved. Nothing is to much trouble. Not only have they had, It is not exaggerating to say Oaktree's saved Claire's life not just mentally but physically also they have been a MASSIVE support to me as I try to navigate the world of care, being able to go jus as Claire's sister cannot described in words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Oak Trees is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Oak Trees is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4 Points relating to the number of positive Reviews for Oak Trees is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 4 registered maximum number of service users is 0.8, which has been reached with 1 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Oak Trees

What types of Care is Oak Trees registered for?

Learning Disability / Autism & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oak Trees have?

There are 4 Single Rooms.

How far is Oak Trees to the centre of Attleborough?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Trees to verify any information. View our terms and conditions. Oak Trees has an Basic Service - more info.