Shipdham Manor, Thetford, Norfolk
Shipdham Manor, Thetford, Norfolk
Shipdham Manor, Thetford, Norfolk

Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for their warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures and hand massages.

Group: Healthcare Homes Group Ltd

Person in charge: Nicola Shaw (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 6

Rooms with ensuite WC: 31

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £500 (These prices are only a guideline, please contact Shipdham Manor to find out the exact price for your requirements.) (These prices are only a guideline, please contact Shipdham Manor to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Shipdham Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Shipdham Manor has a Review Score of 9.7 (9.692)

The Review Score of 9.7 (maximum of 10) for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Shipdham Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.692 for Shipdham Manor is calculated as follows: ( (322 Excellents x 5) + (124 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 454 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Shipdham Manor is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    32
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shipdham Manor?

  • Extremely LIKELY
    37
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Shipdham Manor

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    8
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    2
  • more

Since my mother moved into the home 3 weeks ago we have been extremely impressed, not only with the professionalism of all the staff but their friendliness and excellent level of care, mum has looked healthier than she has been for some time.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am so pleased my husband is in this home, he is looked after very well and all the staff are very kind. He is always clean and tidy and his room is lovely and very clean. It was very hard for me to put him in a home after being together for sixty-one years but I feel better that he is looked after so well and he is back home at Shipdham as he lived there when he was a young boy. He is so well looked after, I couldn't wish for anything better for him.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Dad was transferred here after a long stay in the hospital. The care home manager was most helpful and accommodating to my Dad's needs.

The staff were all friendly and helpful and made a good effort to get to know dad in the 5 and a half months he was a resident.

Sadly Dad deteriorated quite rapidly in the last month and we were kept up to date with any changes. Compassion was in abundance from all staff who were there on the day Dad passed away.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In the final days before her death, my Aunt received the highest care. She was treated with dignity and respect. Kindness was shown both to her and to her family. We were kept fully informed of the situation and able to contact the home if we needed to know about anything. On her death, the care home manager couldn't have been more supportive and helpful.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very clean in all areas. Plenty of activities. Staff very welcoming and easy to approach to discuss mum's care. The manager has been superb. Before, during and after mum's move from another home. Everything is well organised and I cannot praise Shipdham Manor enough.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the time Dad entered Shipdham Manor, until he passed away some 5 years later, he always received the highest level of care. We were always kept informed of what was happening. The staff at Shipdham Manor really became family to him in his final years.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Final months of my mother's care at Shipdham Manor. Though ailing fast since Christmas she was afforded the same level of care and kindness that I have come to expect from this establishment. In her last few day's I was kept fully informed of all that was being done to keep her comfortable and I believe her dignity was respected right to the end. After her passing the home's staff continued to keep me fully informed of events and this made the whole process that little bit easier to bear.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has never made any complaints to us about her care in the four and half years she has lived here and we believe she has had a good quality of life.
She is now totally dependent on her carers, but still takes a more sedate active part in the many different activities offered.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My dear friend, for whom I hold Power of Attorney, reached 100 on October 28th. I cannot thank the Manager and wonderful staff of Shipdham Manor enough for the lovely day they made for her. A full hour of entertainment by an 'Elvis' tribute act, followed by a small private tea party in a beautifully arranged 'tea-room' within the Manor will make it a day we will all remember for a long time to come. One of the staff made a beautiful cake and matching tea-cakes together with a good selection of sandwiches. Seeing the resident's happy faces enjoy the entertainment, and some enjoying a dance, showed me how fortunate I was in getting my friend placed here last summer following problems with her previous residential care home.

The party was the second occasion I have been able to visit the home, the first being in July, shortly after my friend was placed here. I was given the opportunity to see the facilities, rooms and kitchen/dining areas and must say I was impressed with all aspects.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner of almost forty years, died peacefully in Shipdham Manor last Wednesday on the 26th of November. In the days leading up to his passing, the Shipdham angels did him proud. When I was there and when I wasn't they sat with him, talked to him and reassured him, treating him with the same level of care and dignity that they had always shown him.
As I have said in previous reviews.. I just thank my lucky stars that I found this wonderful place 2 and a half years ago. The love and attention they devote to the residents is unsurpassed. The support they show towards the relatives is so genuine, sensitive and much appreciated. A truly amazing group of staff led by a fantastic manager.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shipdham Manor remains as I have always known it to be of a very high standard in all respects. The recent inspection has proven this with a good score in all areas. I must say however that I am rather disappointed for the carers that the result wasn't an outstanding inspection as they rightly deserve. I would recommend this facility to anyone without reservation, relatives can be safe in the knowledge that residents are well looked after and the atmosphere is as homely as is possible to create. I have total confidence in all aspects of the way manor is run, I honestly cannot see any way that things could be done better than they are now.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shipdham Manor have been looking after my mother and are doing the very best they can in difficult circumstances. I live three hours away so the regular updates provided by the manager and staff are invaluable. My mother recently turned 85 and Shipdham Manor made a cake for her and celebrated the day properly. The staff are second to none.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My mother-in-law has now resided at this care home for quite some time.
During the whole of this period the care, both professional and pastoral, has been exemplary.
The home has an extremely personal feel that puts both my mother-in-law and her family at ease;
This is reinforced by the disposition of the staff who I have found all, without exception, to be everything I as a family member would want them to be.
I would not hesitate to wholeheartedly recommend this care home.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident since 2013. The care he has received has been wonderful, from the whole team from top to bottom. In the past few weeks he has needed care beyond the norm and received it. I can't fault them.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my experience I find Shipdham Manor to be always clean and friendly, the staff are most helpful, and obliging and very efficient. It is always secure, and visiting times are very convenient. My mum has been a resident since 2006 and she will be 100 next year. I think this is due to the care and attention she has received in the last 10 years.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I can honestly say that moving Mum to Shipdham Manor was the best move I could have made for her. Having been in a care home in another County I was a little anxious that the move would be stressful and wondered how she would cope. I really needn't have worried as she has settled in perfectly. Her room overlooks the garden and there is a planter with seasonal flowers and a bird table.
The Manager and her staff have been absolutely wonderful. I feel that they see the person and how they once were and not just a bed filler. When Mum first had her hair done they took the time to look at old photos to see how she styled her hair. My Mum is fascinated by the tea room and often takes a china cup or two.
The activities provided are brilliant - a recent garden party to celebrate the Queens birthday had my Mum up and dancing. I cannot thank the Manager and her staff enough - they are kind, respectful, friendly and hard working and I thoroughly recommend this care home.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

While I visited my friend he was made as comfortable as possible, was offered drinks, turned regularly and staff treated him with respect and spoke to him normally. The room he is in is light, bright and cheerful. The staff are very friendly to visitors and kind and gentle with the residents. I was very impressed with everything at Shipdham Manor in Shipdham.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at Shipdham Manor for over 1 year now. I have found the home to offer excellent care. He looks better, is healthier than when on his own at home. The management are excellent and do all they can to keep us informed re his well-being, care needs etc.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Manager clearly has a thorough understanding of the needs of individuals with varying types and stages of Dementia. We were worried that Dad would not settle (in a previous home his room was on the ground floor) but this wasn't an issue and he soon responded to the well chosen staff’s care and attention. He especially enjoys the trips out and gardening. He doesn’t stop talking about how lovely the food is especially the “special” baked potatoes which he seems to have discovered for the first time. Thanks to the great kitchen team we are sure that when he is weighed again he will have gained. Overall he seems content and because he can spend time outside now, his skin has taken on a healthy glow. The Activities Co-ordinator is fantastic and will email photos of Dad to my sister who lives in the USA - for whom this time is especially difficult. In fact all of the staff I have met so far do a wonderful job. This is a home very much focussed on individual centred care and it shows.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A lot of work has been put in to make the garden area colourful and pleasant for the residents. One lady in particular has worked exceptionally hard involving some of the residents with the planting. The trough outside my mother's room is delightful having been planted with flowers of purple, mauve and pink her favourite colours. Very thoughtful.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visit my grandmother regularly at least four times a week. When you enter the home the staff are so friendly. My grandmother is still very with it and still reads the paper everyday and enjoys the company of the staff. The food is good and my grandmother is looked after well.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I go and visit my friend often and she seems very happy at the home.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother never wanted to go into a home, but was advised to after heart problems. I looked at many homes but decided on Shipdham as it is so friendly and so well organised in the managers capable hands. My mother has settled in well and enjoys the company of the staff. They make my mother very comfortable as she does not walk. I visit every day so see how the home is run and it is always a happy place.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot recommend this care home highly enough.

My mother has vascular dementia, which has worsened at an incredible speed. The home, the manager and the staff have responded to her deteriorating condition with sympathy, understanding and respect. Her care plan is updated regularly and I am always kept informed of anything that relates to mum's well being or day to day care.

The staff are kind and patient, and no agency staff are used. All food is cooked on the premises from fresh, with a varied menu. Mum's meals have been adapted to enable her to continue to eat independently.

This is an excellent care home.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is very secure and all members of staff are very helpful. If there is a problem we are rung straight away by the manager. When there was a bug in the home no visitors were allowed which is the right action. Very professional home.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My nanny is in Shipdham and the staff could not be more helpful. She knows every member of staff by name which is lovely. Also she knows which members of staff are on every day. Nanny feels safe in the home.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We visited more than ten care homes to find the right place for our Mum. Such a difficult decision to make at a time when emotions are running high at the thought of Mum going into care. I could see straight away that staff and management were committed to offering the best care possible in a professional yet friendly way to all the residents. There was a noticeable absence of any bad odors unlike almost all the other homes we'd visited. Our Mum has now been living there for two years and shes always treated with care and respect. If we as a family have had any concerns they are always dealt with immediately to our satisfaction. The activities organizer is an absolute credit to the home. Shes always working on the next project to keep the residents entertained as much as possible. The manager is very hands on so to speak and you will often find her serving lunches. This seems to promote respect from the staff and they all work well together as a team.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

In my opinion this care home is excellent in all aspects, find management and staff are all dedicated and provide wonderful care to the residents, after visiting my sister came away knowing she is being given the best of care.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find that manager, staff and carers are excellent, very kind and caring to my sister, who seems happy and comfortable in this care home.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My dad came here for respite and has settled so well that he wants to stay. This has taken a lot of worry off my family as dad lived a few miles away. Before my daughters and I had to go over every night to put him to bed. We would then worry that he would get up and fall and not be found until his carers came in the morning. We all, including dad, feel much happier knowing he has someone here 24/7 to help him when needed. The manager and staff are always pleasant and helpful. We love being able to just walk less than five minutes up the road to see dad!

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am pleased my 92 year old grandad is only now a three minute walk away from home. I feel more at ease knowing my grandad has constant care. He seems to be very happy here and is pleased with the staff and management.

How likely would you be to recommend Shipdham Manor? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I came here for two weeks respite care and liked it so much I decided to stay! The manager and staff are always helpful and nothing is too much trouble for them. I feel much safer knowing there is someone here at all times. My daughter, grandchildren and great grandchildren live very close and are able to visit me daily, unlike when I lived further away.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

As I live in Canada, I did not visit as often as I would have liked. The times that I did visit, I found the care for my step-mum very good she was very well looked after, and the staff were excellent as was the food. I would recommend Shipdham Manor to any of my family that live in Norfolk, at this time.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shipdham Manor was a wonderful place for mum to enjoy her final years of her life. The staff are all fantastic. The care and thought they gave to mum was second to none. It was a great comfort to both of us knowing how exceptionally well mum was cared for.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

First impression when selecting a care home: clean, friendly, well staffed. After four weeks my friend has gained weight, is no longer bed-ridden and can now sit in extremely pleasant surroundings. The manager and staff are excellent and I am confident that my friend's life will be extended now with the quality of care she receives.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My father has been in Shipdham Manor for 2 years with severe dementia and settled with ease. Our initial concerns and worries about Dad being in a Care Home were short-lived as the care staff are amazing. Always friendly, happy, smiling faces and more importantly the patience and kindness they display to all residents at all times is endearing. The management and senior staff are always on hand to let us know what's happening and fill us in on all Dad's latest exploits (funny or not quite so funny!).
He always looks smart, well groomed, clean and very content.
Bedrooms and facilities are very good, always being constantly cleaned and redecorated. Food is of the highest standards and nothing is too much trouble to make sure residents are eating correctly and healthily.
There's a bundle of exciting activities to cater for everyone most days - music, television, quizzes, crafting and days out for the more mobile.
All in all I feel my Father is in a very safe, caring, sweet and fun environment surrounded by staff who do actually care, which means my family can relax and enjoy our times when visiting him.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find all the staff very friendly and willing to help. Most of the residents are able to feed themselves but I think the few that are not able to need a bit more attention at mealtimes.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The experience i have had over the last two years is the excellent way in which my wife is being looked after. She is always very clean and her clothes are always washed and clean. The staff are lovely nothing is too much trouble. The food is very good and plenty of it. The rooms are also very clean and tidy. My family and I are pleased with how the wife is being looked after. Thank you to them all.

How likely would you be to recommend Shipdham Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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