Shipdham Manor

Chapel Street, Shipdham, Thetford IP25 7LB
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9.6 108 Reviews
  • Shipdham Manor, Thetford
Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty-first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for the warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures.
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Care Provided by Shipdham Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1370
  • Self-Funded Residential Dementia Care: from £1370
  • RESPITE Self-Funded Residential Care: from £1430
  • RESPITE Self-Funded Residential Dementia Care: from £1430

These prices are only a guideline, please contact Shipdham Manor to find out the exact price for your requirements.

Contact Shipdham Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shipdham Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Turner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)

Shipdham Manor Reviews (108)

9.6

Shipdham Manor has a Review Score of 9.6 (9.617) out of 10, based on 15 reviews in the last 2 years.
Over all time Shipdham Manor has 108 reviews.

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Reviewer Connection to Shipdham Manor
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Total of 108, showing 1-20
Review from Helen L (Great-Niece of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole we were very satisfied with the care my great aunt received. All staff very friendly and caring to all residents. Lots of activities for residents which my great aunt thoroughly enjoyed while she was able to join in. Our appreciation and thanks goes to all staff, including management for
all the care and love the showed until my great aunt passed away and beyond xx
Reply from Jessica Turner, Manager at Shipdham Manorthank you for your kind words, I will pass this onto everyone. it was a pleasure to have your great aunt here as well as all of you, as part of our family.
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Review from Carole M (Wife of Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Shipdham Manor well run. The staff were very caring and very alert to quickly act on residents needs. The food was good and staff were always ready to help those who needed it. The management was always very helpful and very friendly. The staff were very pleasant and always interacting with
residents.
Reply from Jessica Turner, Manager at Shipdham Manorthank you for your kind words, our staff are very skilled in responding to residents needs to ensure a high standard of care and safety is provided.
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Review from Keith M (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seeing and experiencing the level of care, help and assistance and love shown to my mother since her arrival at Shipdham Manor gives me a great deal of relief. I am familiar with the high level of care provided, as my auntie stayed at the Manor for 7 years, and our family are completely happy for mum
to be with you.
Reply from Jessica Turner, Manager at Shipdham Manorthank your your kind words, it is a pleasure having mum back with us after her many years of visiting.
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Review from C L (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly, caring and compassionate. They know the residents well and respond to their individual needs, calmly and appropriately. Residents appear clean and well cared for. There is a range of regular activities, garden for those who enjoy being outside. Sometimes the alarm bells can be left
ringing for some time. Residents are safe.
Reply from Jessica Turner, Manager at Shipdham Manorthank you for your kind words, our staff are all very passionate about providing person centred care. I am sorry you feel call bells can be ringing for some time, I will address this with the staff, we complete regular call bell monitoring audits to ensure bells are responded to efficiently and will continue to monitor this.
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Review from J M (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a warm homely atmosphere, the rooms are very clean, decoration is good. The residents are encouraged to bring in ornaments, pictures etc to make them feel at home. Rooms have en-suites which allows privacy & dignity for the residents. The views from the room look onto very well maintained
gardens with easy access to them. The two large lounges are very spacious. The management & staff are very caring & supportive well staffed & are good at keeping familes up dated. My friend really enjoys the food & there is a wide variety of activities. The safety & security is a high priority excellent value for money.
Reply from Jessica Turner, Manager at Shipdham Manorthank you for your kind words, we are pleased that your friend has settled in well and you have been pleased with your overall experience.
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Review from Peter H (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the Shipdham Manor care home to be an excellent choice. My wife spent the last 2 1/2 years living there and I believe she was as happy as she could possibly be whilst suffering with dementia which she has had for over 5 years in total. The family atmosphere which is encouraged at the home
was largely responsible for my wife's relative happiness and I appreciated the care and support for both my wife and I have always received. I have always been made very welcome on my many visits. I would and regularly recommend the home to everyone I know and meet.
Reply from Jessica Turner, Manager at Shipdham ManorThank you for your kind words, we pride ourselves in making a homely atmosphere to help everyone feel safe and relaxed. We are here to support loved ones as well as individuals in our care, we are one big family.
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Review from T W (Granddaughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had two relatives stay at Shipdham Manor one of which died there, I can honestly say the cre she received was so caring and dignified right to the end, there compassion was amazing nothing was too much trouble, my other relative who still resides there is very happy and loves all the care and
attention she gets. Amazing place.
Reply from Jessica Turner, Manager at Shipdham Manorthank you for your kind words, we understand that End of Life care can be difficult for all involved, we work hard to ensure that everyone feels reassured, loved and cared for to make this time as easy as possible.
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Review from G W (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Shipdham Manor are exceptional. The care and support my mother has and is receiving is outstanding. Staff always engage with family members and keep myself updated with any relevant info. Mum enjoys living at Shipdham Manor and as I, thinks very highly of all the staff.
Reply from Jessica Turner, Manager at Shipdham Manorthank you for your kind words, staff are employed not just for their skilled set but their kind and caring nature. Our staff work hard to go above and beyond and truly care about each person that enters our home, we strive for open communication and ensuring everyone is kept up to date.
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Review from Fiona F (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, whom had advanced vascular dementia had been a resident at shipdham manor care home for 18 months before he sadly passed away in November 2025.
I cannot praise the staff enough for the care and support that Dad and our family received, they all went above and beyond to care for dad despite
the fact he could sometimes be very challenging.
As soon as you enter shipdham manor you can instantly see and feel just how much the staff really care about all their residents and even though dad was only with them for a short time it felt like an extension to our family.
The care even continues after dad passed away, a few of dads main carers came to the funeral and we were invited to come and join them at the home for some of their Christmas activities, the navitity that the staff put on was amazing.
Thank you again for making a very difficult time a lot easier.
Reply from Jessica Turner, Manager at Shipdham ManorThank you for your kind words, we always say that when anyone comes through our door they are part of our family, and you always will be. We are really glad you enjoyed the nativity, we are hoping to do more Shipdham manor productions and are currently looking at a summer show which would be lovely to have you here again for. The staff did do amazing at the nativity and the residents really enjoyed it which makes it all worth it!
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Review from N T (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Shipdham Manor for 3 years she is well cared for and treated as an individual.
We have met many staff over the years and they have all been friendly and caring.
The home offers regular updates on mum and keeps us well informed.
I wouldn't hesitate to recommend this home to others.
Reply from Jessica Turner, Manager at Shipdham ManorThank you for your kind words, we involve our residents with decisions around their care and how the service is delivered to provide person centred care.
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Review from J W (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had to find another care home as the one he was in closed. We as a family have been very impressed with the very high standard of Shipdham Manor. The staff are very helpful and friendly. My dad is always clean and tidy.
The food is a very high standard with the kitchen staff going out of their
way to make sure everyone is looked after at meal times.
Reply from Jessica Turner, Manager at Shipdham Manorthank you for your kind words, we are really glad that you are happy with the care and service provided to dad. He has settled in really well from the transition to us and we are glad that this has been smooth for you all.
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Review from A S (Son of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shipdham Manor Care Home is an excellent home. I feel the staff all genuinely care and give their best. There are wide range of activities including visiting entertainers. The food, hygiene, medical care is excellent. The rooms are well kept and generous. I thoroughly recommend.
Reply from Jessica Turner, Manager at Shipdham ManorThank you for your kind words, our staff are chosen not only for their skills and knowledge but their caring and friendly nature. We all work as one big team to provide outstanding care.
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Review from Kevin M (Son of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care of my father, all his needs are met.
Reply from Jessica Turner, Manager at Shipdham ManorThank you for your kind words, it is a pleasure to have dad here and he has settled in really well.
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Review from L J (Relative of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has recently moved into the home and has settled in really well already. The staff are all lovely, the admin staff always greet me with a smile and are so helpful, making me feel welcome at all times. The care my relative receives is exceptional, he is treated with love, respect and dignity.
I can't thank the staff enough for their care and support over this time. I would recommend Shipdham Manor to anyone
Reply from Jessica Turner, Manager at Shipdham ManorThank you for your kind words, the transition of moving into a care home can be stressful on everyone and we aim to make this as positive as possible to aid individuals to settle in. All our staff go out of their way to make all feel at home and its lovely to hear from the moment you step in you are greeted by our lovely admin staff.
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Review from Frank N (Husband of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has Alzheimer's and has been at Shipdham Manor for 18 months. There are no restrictions on visiting hours and I am always made to feel welcome. Staff were well together and seem happy as they perform their duties. Her room is always clean and tidy. My wife has always been a fussy eater but never
refuses her food. The quality of which I can personally vouch for. Everyone at the home is treated with respect. I am very happy with the quality of care that my wife is receiving. She is safe and I can rest knowing that she is being well looked after.
Reply from Jessica Turner, Manager at Shipdham ManorThank you for your kind words, we aim to make our home, your home away from home when you are visiting. We have recently changed our winter menus and have added more variety and choices, our chefs work hard to provide home-cooked fresh meals every day which everyone can enjoy!
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Review from G C (Wife of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time I went to Shipdham Manor, I was impressed by the friendly, efficient and caring atmosphere of the home. The staff are always very welcoming, and nothing is too much trouble. There are various activities and outings for the residents, and I would highly recommend it.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for your lovely review. We are always looking at different activities we can provide. Hopefully, having the local preschool visit in the next coming weeks.
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Review from H P (Power of Attorney of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring, heart-felt staff. Very impressed with the knowledge of what was happening and what was going to happen as my nan had died. Helpful in answering any question. Help me pack personal belongings and taking to the car. I was grateful to hear about her last few days. She was happy and settle
at the home. Had been a resident for serval years.
Must say they also kept a close eye on her husband. They were very accommodating in supporting him to watch the funeral online as he could not attend. My grandad continues to stay at Shipdham Manor. I can't dream of him being anywhere else.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your very kind review. Nan was a big character here, and we miss her cheeky ways. We continue to support Grandad on this journey he is going through. Thank you.
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Review from Lorraine W (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff in Shipdham Manor Care Home very polite, friendly and respectful. My mum likes a bit of banter and the staff comply with jokes and laughter. She loves to spend time in her room watching tv or doing her word search. The staff always pop in and check on her.
The head of
care keeps me updated with any doctors visits and medication changes.
We always feel very welcome to visit and I like how the staff know who I am and talk about my mum with fondness.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for your lovely review. Your mum is such a big character here and has a good relationship with a lot of the staff.
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Review from V S (Friend of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Shipdham Manor is mainly a dementia home, so my friend found it noisy and residents kept coming into her room. The staff were excellent but trained more for dementia residents. The food was good. The internal decorations could do with some paint and TLC.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind review. Majority of our residents do have dementia and we have put measures in place to make sure all residents have their own privacy and space. We have a process in place and currently working on our inside decorations. I do apologise for the late response I was having difficulty with my account. I hope you are well.
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Review from Russell E (Son of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
So far my mother seems to have settled in and the level of care she is being given has been good. Her medication has been maintained and she appears to have her diabetes under control. Having had a bad experience with a previous home I'm satisfied that finally, she is getting the care she needs.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind response. Mum is such a big character here and she has a good relationship with the other residents and staff. She is always eager to get involved with the different activities we have going on in the home. I do apologise for the late response, I was having difficulty with my account.
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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Shipdham Manor is calculated as follows: ( (137 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 178 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Shipdham Manor is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Jessica

Jessica Turner

Job Title: Home Manager Joined: 2016

I love that we are all one big team, we all get on and muck in. The residents' welfare is everyone’s priority no matter what job role they have. My favourite part of my role is spending 1 to 1 time with the residents, being able to talk and listen to them, having a laugh and making them smile.

Sheena

Sheena Blackman

Job Title: Activities Co-Ordinator Joined: 2009

Sheena is the activities co-ordinator and she plans fantastic shows, classes and fundraising events for the residents as well as providing group and one to one activities for the residents, Please see the activities board near the main reception for the weeks' activities.

Rebecca

Rebecca Allen

Job Title: Housekeeper

“Our motto is that care comes first no matter what and the whole team here lives by this. All team members will get out on the floor and help when needed. We want to be sure residents can continue to live normal and fulfilling lives.”

Vikki

Vikki Gill

Job Title: Administrator

“I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research. I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.”

Hollie

Hollie Bartram

Job Title: Head Cook

“I started working at Healthcare Homes in 2012. I started as a kitchen assistant straight from school and am proud to have been made head cook; it’s the highlight of my career so far!”

Kate

Kate Satchwell-Poole

Job Title: Administrator and Activities Coordinator

My favourite part of my job is being able to bring enjoyment into the lives of our residents. I work hard on developing new and exciting plans for activities that meet the changing needs of our residents. When I'm out and about, I'm always keeping my eyes open for new ideas that I can try. Recently, I have taken on the role of administrator, and I am enjoying learning more about the business side of things.

Trish

Trish Binks

Job Title: Team Leader

I have been working at Shipdham Manor for 25 years now, and I love every aspect of my job. I find it particularly rewarding to build relationships with the residents and offer them the support and care they need. The staff I work alongside, as well as the wonderful residents I get to care for, are the reasons why I have been here for so long. I couldn't imagine working anywhere else, as Shipdham Manor feels like my home away from home.

Frequently Asked Questions about Shipdham Manor

What types of Care is Shipdham Manor registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Shipdham Manor have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Shipdham Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Shipdham Manor to the centre of Thetford?

16.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shipdham Manor to verify any information. View our terms and conditions. Shipdham Manor has an Enhanced Service - more info.