Shipdham Manor

Chapel Street, Shipdham, Thetford IP25 7LB
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9.6 109 Reviews
  • Shipdham Manor, Thetford
Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty-first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for the warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures.
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Care Provided by Shipdham Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1370
  • Self-Funded Residential Dementia Care: from £1370
  • RESPITE Self-Funded Residential Care: from £1430
  • RESPITE Self-Funded Residential Dementia Care: from £1430
The price(s) shown are provided by the care home. Contact Shipdham Manor for full pricing details and T&Cs.

Contact Shipdham Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shipdham Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Turner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)

Shipdham Manor Reviews (109)

9.6

Shipdham Manor has a Review Score of 9.6 (9.614) out of 10, based on 16 reviews in the last 2 years.
Over all time Shipdham Manor has 109 reviews.

Overall Experience
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Date Published
  • 109
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Reviewer Connection to Shipdham Manor
  • 39
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Total of 109, showing 61-80
Review from K O (Daughter of Resident) published on 7 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring, respected the wishes of my father who eventually passed away.
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Review from Brian G (Son of Resident) published on 26 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A homely home that is clean and warm. The staff are friendly and helpful. Mother always looks well cared for and is happy. They communicate well with the family on all matters of Mother's care.
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Review from Vanessa Z (Sister of Resident) published on 26 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The support received by immediate family has been extremely good. My sister's general health has improved since being moved to Shipdham Manor ie her skin and hair have improved and she has gained weight (this being positive in her case). Staff have always been pleasant and helpful and there is always
someone available if needed - no flapping around or sitting at tables with backs to residents.


Cheerful surroundings and good initiatives which allow residents to maintain an element of personal control such as the tuck shop and cafe.

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Review from Barry H (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted into Shipdham Manor on 17/10/15 from his first meeting with management to discuss his future and his care plans while he is in their care. All the staff and management concerned with my father's well-being have always been very kind, comforting and always carried out any tasks
with true professionalism. As his son knowing my father is being looked after in this way is very comforting. Thank you to them all.
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Review from Victoria G (Granddaughter of Resident) published on 30 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home. Always very clean with a warm and welcoming atmosphere. The staff are lovely and take good care of my grandma. We usually visit once a month as we have to travel and the staff are always very accommodating over when we can visit (even in the middle of lunch time) and my grandma seems
happy. The food she has there also looks great!
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Review from Dave G (Son-in-law of Resident) published on 30 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to the care home in May 2016. She has thrived since being at Shipdham Manor taking part in activities inside the home and day trips out and about the local area. She has a nice bright room overlooking the garden. The staff work extremely hard and she is well cared for. My wife
has had a huge weight taken off her shoulders knowing her mum is in receipt of such great care. I would thoroughly recommend this care home.
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Review from Maria C (Daughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff friendly with both residents and family. Always happy to welcome visitors and make them tea.
Queries or requests are passed to the manager without fail.
They try and make sure residents are happy and manage their clinical care and social care, activities and rest to suit each individual
whenever possible.
My mum is happy and relaxed, she trusts all the staff even when a little confused.
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Review from Molly G (Granddaughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been at Shipdham Manor for almost two years and in that time, I have witnessed the amazing work that the staff do for all of the residents. They treat each resident as an individual and with the respect and dignity that they deserve.


Since being there, my family and I feel reassured

that we know she is in safe hands and is always cared and looked after. When visiting you can see the love my grandma has for the staff members (often they get more smiles and hugs than we do!) which says everything.


The care home itself is such a lovely environment which is kept clean and nicely decorated. I love how they put so much effort into decorating rooms such as the garden room (our favourite) and the beauty room.


I am so glad that my grandma is happy and settled at Shipdham Manor and that is all thanks to the lovely staff who I admire so much for what they do. Thank you for taking such great care of our loved ones.

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Review from Julie B (Daughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time we visit my father, we are always greeted by friendly staff. We feel he is being very well cared for and nothing is too much trouble for the manager and her very caring team. As we live abroad, we have peace of my mind that he is in the best place. He especially enjoys meal times as the home
cooked food is excellent. He is always treated with care and respect.
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Review from Anne W (Daughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Shipdham a whist now and I thought I would send in a review this month expressing the wonderful care the home provides
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Review from Martyn W (Son-in-law of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with the home a while now and can only praise them all for the hard work, cleanliness and the respect they show to all. Great home.
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Review from Kim O (Daughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident now for about 4 years and the whole time she has lived at Shipdham Manor, the staff have been wonderful. The place has a friendly homely feel and the manager and her staff work extremely hard to provide first-class care. We had no hesitation in choosing Shipdham Manor for mum
as we had already experienced their professionalism as my paternal grandmother had been a resident too.
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Review from Caroline N (Stepdaughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step-mum was previously in 2 other care homes which I was not happy with. What a difference Shipdham Manor is, the staff are all very caring, there is always someone around to answer any questions and the manager updates me regularly on any health issues. My step-mum has sadly deteriorated in her
general health, she always looks comfortable in bed and the staff check her regularly and offer her drinks.
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Review from David G (Son of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting several care homes previously, my first thought as I entered the front door was there isn't that smell that I've come to attribute to care homes. The cleanliness and indeed the care given to my mother is exemplary and it certainly made me feel that we, as a family, made the correct decision.
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Review from J P (Daughter of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad was transferred here after a long stay in the hospital. The care home manager was most helpful and accommodating to my Dad's needs.


The staff were all friendly and helpful and made a good effort to get to know dad in the 5 and a half months he was a resident.


Sadly Dad deteriorated quite

rapidly in the last month and we were kept up to date with any changes. Compassion was in abundance from all staff who were there on the day Dad passed away.
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Review from S V (Niece of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the final days before her death, my Aunt received the highest care. She was treated with dignity and respect. Kindness was shown both to her and to her family. We were kept fully informed of the situation and able to contact the home if we needed to know about anything. On her death, the care home
manager couldn't have been more supportive and helpful.
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Review from P N (Son of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean in all areas. Plenty of activities. Staff very welcoming and easy to approach to discuss mum's care. The manager has been superb. Before, during and after mum's move from another home. Everything is well organised and I cannot praise Shipdham Manor enough.
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Review from Mike M (Son of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time Dad entered Shipdham Manor, until he passed away some 5 years later, he always received the highest level of care. We were always kept informed of what was happening. The staff at Shipdham Manor really became family to him in his final years.
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Review from Michael B (Son of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Final months of my mother's care at Shipdham Manor. Though ailing fast since Christmas she was afforded the same level of care and kindness that I have come to expect from this establishment. In her last few day's I was kept fully informed of all that was being done to keep her comfortable and I believe
her dignity was respected right to the end. After her passing the home's staff continued to keep me fully informed of events and this made the whole process that little bit easier to bear.
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Review from Jane M (Daughter of Resident) published on 30 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has never made any complaints to us about her care in the four and half years she has lived here and we believe she has had a good quality of life.
She is now totally dependent on her carers, but still takes a more sedate active part in the many different activities offered.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Shipdham Manor is calculated as follows: ( (140 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 189 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Shipdham Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Jessica

Jessica Turner

Job Title: Home Manager Joined: 2016

I love that we are all one big team, we all get on and muck in. The residents' welfare is everyone’s priority no matter what job role they have. My favourite part of my role is spending 1 to 1 time with the residents, being able to talk and listen to them, having a laugh and making them smile.

Sheena

Sheena Blackman

Job Title: Activities Co-Ordinator Joined: 2009

Sheena is the activities co-ordinator and she plans fantastic shows, classes and fundraising events for the residents as well as providing group and one to one activities for the residents, Please see the activities board near the main reception for the weeks' activities.

Rebecca

Rebecca Allen

Job Title: Housekeeper

“Our motto is that care comes first no matter what and the whole team here lives by this. All team members will get out on the floor and help when needed. We want to be sure residents can continue to live normal and fulfilling lives.”

Vikki

Vikki Gill

Job Title: Administrator

“I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research. I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.”

Hollie

Hollie Bartram

Job Title: Head Cook

“I started working at Healthcare Homes in 2012. I started as a kitchen assistant straight from school and am proud to have been made head cook; it’s the highlight of my career so far!”

Kate

Kate Satchwell-Poole

Job Title: Administrator and Activities Coordinator

My favourite part of my job is being able to bring enjoyment into the lives of our residents. I work hard on developing new and exciting plans for activities that meet the changing needs of our residents. When I'm out and about, I'm always keeping my eyes open for new ideas that I can try. Recently, I have taken on the role of administrator, and I am enjoying learning more about the business side of things.

Trish

Trish Binks

Job Title: Team Leader

I have been working at Shipdham Manor for 25 years now, and I love every aspect of my job. I find it particularly rewarding to build relationships with the residents and offer them the support and care they need. The staff I work alongside, as well as the wonderful residents I get to care for, are the reasons why I have been here for so long. I couldn't imagine working anywhere else, as Shipdham Manor feels like my home away from home.

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