Shipdham Manor

My dear friend, for whom I hold Power of Attorney, reached 100 on October 28th. I cannot thank the Manager and wonderful staff of Shipdham Manor enough for the lovely day they made for her. A full hour of entertainment by an 'Elvis' tribute act, followed by a small private tea party in a beautifully arranged 'tea-room' within the Manor will make it a day we will all remember for a long time to come. One of the staff made a beautiful cake and matching tea-cakes together with a good selection of sandwiches. Seeing the resident's happy faces enjoy the entertainment, and some enjoying a dance, showed me how fortunate I was in getting my friend placed here last summer following problems with her previous residential care home.

The party was the second occasion I have been able to visit the home, the first being in July, shortly after my friend was placed here. I was given the opportunity to see the facilities, rooms and kitchen/dining areas and must say I was impressed with all aspects.

As I have said in previous reviews.. I just thank my lucky stars that I found this wonderful place 2 and a half years ago. The love and attention they devote to the residents is unsurpassed. The support they show towards the relatives is so genuine, sensitive and much appreciated. A truly amazing group of staff led by a fantastic manager.

Shipdham Manor remains as I have always known it to be of a very high standard in all respects. The recent inspection has proven this with a good score in all areas. I must say however that I am rather disappointed for the carers that the result wasn't an outstanding inspection as they rightly deserve. I would recommend this facility to anyone without reservation, relatives can be safe in the knowledge that residents are well looked after and the atmosphere is as homely as is possible to create. I have total confidence in all aspects of the way manor is run, I honestly cannot see any way that things could be done better than they are now.

Shipdham Manor have been looking after my mother and are doing the very best they can in difficult circumstances. I live three hours away so the regular updates provided by the manager and staff are invaluable. My mother recently turned 85 and Shipdham Manor made a cake for her and celebrated the day properly. The staff are second to none.

I would not hesitate to wholeheartedly recommend this care home.

My husband has been a resident since 2013. The care he has received has been wonderful, from the whole team from top to bottom. In the past few weeks he has needed care beyond the norm and received it. I can't fault them.

In my experience I find Shipdham Manor to be always clean and friendly, the staff are most helpful, and obliging and very efficient. It is always secure, and visiting times are very convenient. My mum has been a resident since 2006 and she will be 100 next year. I think this is due to the care and attention she has received in the last 10 years.

While I visited my friend he was made as comfortable as possible, was offered drinks, turned regularly and staff treated him with respect and spoke to him normally. The room he is in is light, bright and cheerful. The staff are very friendly to visitors and kind and gentle with the residents. I was very impressed with everything at Shipdham Manor in Shipdham.

My father has been a resident at Shipdham Manor for over 1 year now. I have found the home to offer excellent care. He looks better, is healthier than when on his own at home. The management are excellent and do all they can to keep us informed re his well-being, care needs etc.

The Manager clearly has a thorough understanding of the needs of individuals with varying types and stages of Dementia. We were worried that Dad would not settle (in a previous home his room was on the ground floor) but this wasn't an issue and he soon responded to the well chosen staff’s care and attention. He especially enjoys the trips out and gardening. He doesn’t stop talking about how lovely the food is especially the “special” baked potatoes which he seems to have discovered for the first time. Thanks to the great kitchen team we are sure that when he is weighed again he will have gained. Overall he seems content and because he can spend time outside now, his skin has taken on a healthy glow. The Activities Co-ordinator is fantastic and will email photos of Dad to my sister who lives in the USA - for whom this time is especially difficult. In fact all of the staff I have met so far do a wonderful job. This is a home very much focussed on individual centred care and it shows.

A lot of work has been put in to make the garden area colourful and pleasant for the residents. One lady in particular has worked exceptionally hard involving some of the residents with the planting. The trough outside my mother's room is delightful having been planted with flowers of purple, mauve and pink her favourite colours. Very thoughtful.

I visit my grandmother regularly at least four times a week. When you enter the home the staff are so friendly. My grandmother is still very with it and still reads the paper everyday and enjoys the company of the staff. The food is good and my grandmother is looked after well.

I go and visit my friend often and she seems very happy at the home.

My mother never wanted to go into a home, but was advised to after heart problems. I looked at many homes but decided on Shipdham as it is so friendly and so well organised in the managers capable hands. My mother has settled in well and enjoys the company of the staff. They make my mother very comfortable as she does not walk. I visit every day so see how the home is run and it is always a happy place.

I cannot recommend this care home highly enough.

My mother has vascular dementia, which has worsened at an incredible speed. The home, the manager and the staff have responded to her deteriorating condition with sympathy, understanding and respect. Her care plan is updated regularly and I am always kept informed of anything that relates to mum's well being or day to day care.

The staff are kind and patient, and no agency staff are used. All food is cooked on the premises from fresh, with a varied menu. Mum's meals have been adapted to enable her to continue to eat independently.

This is an excellent care home.

The home is very secure and all members of staff are very helpful. If there is a problem we are rung straight away by the manager. When there was a bug in the home no visitors were allowed which is the right action. Very professional home.

My nanny is in Shipdham and the staff could not be more helpful. She knows every member of staff by name which is lovely. Also she knows which members of staff are on every day. Nanny feels safe in the home.

We visited more than ten care homes to find the right place for our Mum. Such a difficult decision to make at a time when emotions are running high at the thought of Mum going into care. I could see straight away that staff and management were committed to offering the best care possible in a professional yet friendly way to all the residents. There was a noticeable absence of any bad odors unlike almost all the other homes we'd visited. Our Mum has now been living there for two years and shes always treated with care and respect. If we as a family have had any concerns they are always dealt with immediately to our satisfaction. The activities organizer is an absolute credit to the home. Shes always working on the next project to keep the residents entertained as much as possible. The manager is very hands on so to speak and you will often find her serving lunches. This seems to promote respect from the staff and they all work well together as a team.

In my opinion this care home is excellent in all aspects, find management and staff are all dedicated and provide wonderful care to the residents, after visiting my sister came away knowing she is being given the best of care.

I find that manager, staff and carers are excellent, very kind and caring to my sister, who seems happy and comfortable in this care home.