Shipdham Manor

Chapel Street, Shipdham, Thetford IP25 7LB
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9.6 109 Reviews
  • Shipdham Manor, Thetford
Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty-first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for the warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures.
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Care Provided by Shipdham Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1370
  • Self-Funded Residential Dementia Care: from £1370
  • RESPITE Self-Funded Residential Care: from £1430
  • RESPITE Self-Funded Residential Dementia Care: from £1430
The price(s) shown are provided by the care home. Contact Shipdham Manor for full pricing details and T&Cs.

Contact Shipdham Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shipdham Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Turner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)

Shipdham Manor Reviews (109)

9.6

Shipdham Manor has a Review Score of 9.6 (9.614) out of 10, based on 16 reviews in the last 2 years.
Over all time Shipdham Manor has 109 reviews.

Overall Experience
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Date Published
  • 109
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Reviewer Connection to Shipdham Manor
  • 39
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Total of 109, showing 41-60
Review from K C (Son of Resident) published on 7 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff have coped remarkably well with what must be very difficult circumstances, so far as we can tell from our mostly remote contact since COVID entered the picture. Contact with our relative has been facilitated as much as possible through Skype calls and now the advent of the visiting 'Pod'. Our
relative always appears well-cared for and is treated with dignity and kindness. Interaction with staff is prompt, open and informative, particularly when a hospital stay was needed recently.
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Review from Janet H (Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before lockdown, activities were excellent, have now scored 'good', but know this is due to the present situation (covid).
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your review, Janet, it has been a bit of a struggle with booking activities. We are looking at different activities that we could hold and open to new ideas. Thank you for your review.
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Review from Dudley M (Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well looked after and no effort is spared by the staff to ensure my comfort and happiness despite the lockdown.
Reply from Kayleigh Emsley, Manager at Shipdham ManorWe are glad that you feel this way and have settled in so quickly in the short time you have been with us. The lockdown has been hard, and the staff have been going above and beyond to support everyone the best they can.
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Review from Yvonne K (Daughter of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and staff are so caring and kind.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your review; we pride ourselves in selecting our staff for their kind and caring nature so we can deliver the best possible care to each individual.
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Review from Lizzie H (Daughter of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum is in Shipdham Manor and the staff are absolutely wonderful, I can't recommend this home enough. They have always gone the extra mile in everything they do, kept up to date with everything we need to know. We can truly say we struck gold when we were able to get our mum into this home.
Shortly
before Covid-19, they went into lockdown to protect and shield the residents. This was done very quickly. Staff were suddenly put under enormous pressure (and no doubt stress) to ensure the safety of themselves, and of course the residents. And yet the staff recognised the need for the family to be allowed some form of contact with our loved ones, and offered us contact through FaceTime, my mum was also vulnerable and shielding so couldn't leave her room for 12 weeks, they now hold fortnightly Zoom Meeting for families to be brought up to speed with what’s going on along with activity newsletters. Best of all, I can arrange a time to see my mum at a social distance of 2metres. Fantastic.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind words, we aim to do everything we can to protect our residents and especially during these current circumstances we know how difficult it can be not being able to see your loved ones. We want to keep families updated and involved as much as possible to help provide good, quality care. Your words and recommendation means so much to us especially during the current time.
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Review from Theresa H (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum initially came to Shipdham Manor for daycare following my dad’s death. From day 1 she was welcomed like one of the family. The staff are warm, friendly and clearly enjoy working with their residents. The manager was a huge support to mum and to me when it came to deciding residential care was the
best way forward in November 2019. And, during the lockdown and since my mum’s deterioration, the staff have taken great care of her, showing enormous dedication to their work and genuine love for her. Part of my thanks is to recommend them wholeheartedly.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind review. I'm so glad you felt supported through the difficult time, we aim to support all our residents and their loved ones and its comforting to know that we were able to support you and make a difficult time easier. We are one big family here and want to make every resident and relative feel part of our big family. I think I speak for everyone when I say we love our job and making a difference. Thank you for your lovely review.
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Review from Libby (Wife of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was given a place at Shipdham Manor, during the Covid crisis in early May, following his diagnosis of Alzheimer's in April, at a time when no other care home would offer him a placement. It was an extremely difficult time for all of us as a family. The hardest part has been not being able
to visit the home or get to meet anyone. However, I am amazed at the professionalism of the manager and all staff. Everyone has been so kind, friendly and understanding. Helping my husband to settle. I don't know what the future holds for my husband and our family, but I do feel very reassured that my husband is receiving the best care he possibly could, in the current circumstances. Many thanks to all. Now that social distance visits are allowed, I have been able to see my husband in the grounds of the home, but not actually able to see inside the home as yet, however, my husband is happy with the facilities so I am happy with that too. It's clear, residents are the priority.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind words. Having someone with dementia is hard enough, let alone not being able to see him, so I am glad the social distancing visits are helping you both. I look forward to showing you the home and meeting more of the staff. He has settled in really well and has really enjoyed helping the staff where he can, especially in the garden which I'm sure he will look forward to showing you when he can.
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Review from Nigel M (Son of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before the Covid-19 outbreak, I found the staff very friendly and helpful to both myself and my mother. Shortly after the outbreak, the home went into lockdown to protect and shield the residents. This was done very quickly. Staff were suddenly put under enormous pressure (and no doubt stress) to ensure
the safety of themselves, and of course the residents. Running a care home for residents, who likely didn't appreciate the significance of the situation, and, to try and maintain a higher standard of hygiene than normal must have been challenging. And yet the staff also recognised the need for family and friends to be allowed some form of contact with their loved ones, and so arranged contact through Telephone, Skype or FaceTime. This led to a similar method of updating family and friends on the current situation in the home, via Zoom meetings. A great idea and method of keeping up to date with the current situation and allowing questions to be asked. I am extremely happy with this service
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind review, Nigel. We have had to adapt our working environment and at times it has been difficult, but the staff have taken it in their stride to make sure that the love and care we aim to provide hasn't been affected. We understand how the pandemic can cause emotional distress on an individual, and it's important that we try and ease this as much as possible for the residents and their loved ones. Your kind words are greatly appreciated.
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Review from L E (Daughter of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident in this care home for three and a half years. Throughout this time the staff have treated him very good with care, compassion and dignity. He is very happy here which is very reassuring for my siblings and I. The staff have got to know him well, which is so important as
they know when he is unwell and sort out the problem quickly, calling and informing me which is very important to me.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind words, your father is a pleasure to care for. I am glad you are satisfied with the communication, we like to keep relatives involved and update with the care needs of their loved ones.
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Review from M H (Wife of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has just died after two years in the home. He has been cared for so well and loved by all the staff. My family and I can't thank the staff and the manager for all the care and support they gave us. We will never forget that. It made us all feel better knowing that he was cared for and loved.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind words. He was a big part of the home and will be thoroughly missed. Sending all our love to you and your family and we hope to see you all soon.
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Review from Ian T (Son of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found all the staff to be exceptional at Shipdham Manor. They go above and beyond expectations to be helpful to both residents and families. It does feel so welcoming whenever you visit. I would recommend it to anybody without reservation.
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Review from Ivan B (Son of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely pleased by the level of care given to my mother. Also, I was very pleased with the level of dignity shown by staff, along with a high level of support given. It was also a pleasure to see an excellent level in cleanliness throughout the home.
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Review from Linda P (Daughter of Resident) published on 1 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
With my 103-year-old mother nearing the end of her life I cannot compliment the management and staff at the Manor enough. Their care and kindness not only to my mother but also myself and my brother are exceptional.
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Review from John R (Brother of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brother visited at least once a week.
Always well looked after eg cleanliness etc. Staff always very friendly and helpful.
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Review from Michael N (Husband of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and the staff are caring, helpful and super efficient.
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Review from Dave A (Son of Resident) published on 10 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
With the early stages of dementia sapping the confidence in her ability to care for herself to her high standards and the family concerned about her well-being, we all visited Shipdham Manor to check the suitability for Mum's care for the rest of her days. The rest is history.


My mother, aged 94,

moved into Shipdham Manor in February of this year, at her own request, having been totally independent up until that time. We all, (including mother), have nothing but praise for all the staff who give their care and considerations as if they are family members and make Mum's residence a home from home. In Mum's words "I don't have to do anything, everything is taken care of, I'm so glad I moved here."


For the family, knowing that Mum is so well cared for in every respect, has taken away all our worries as well and enabled us to get on with our lives as we were told to do!

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Review from Stephen M (Son of Resident) published on 29 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the overall functioning of the care home. The staff do an excellent job and all staff are very sociable and keep us up to date with any queries or problems that may arise.
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Review from V J (Daughter of Resident) published on 29 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely delighted with the care that my mother receives and the encouragement given to do everyday tasks.
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Review from Janice H (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well run, always clean and the staff always have time to give the residents that little extra care that means so much. Everyone is always treated with respect. I will always be grateful that we were able to get my father a place in the home.
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Review from Susan S (Daughter-in-law of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited many care homes I am impressed by the consistent quality of care given to my mother-in-law who has verbally stated on more than one occasion that she has never known such quality of care and the attention to detail. She said the carers really care! Although she has been in the home a
short time we visit every day and see a difference in her mind and body.
She is 92 years old and we are grateful and relieved to see her experiencing the care she deserves.
Thank you to all the staff at Shipdham Manor Care Home.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Shipdham Manor is calculated as follows: ( (140 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 189 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Shipdham Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Jessica

Jessica Turner

Job Title: Home Manager Joined: 2016

I love that we are all one big team, we all get on and muck in. The residents' welfare is everyone’s priority no matter what job role they have. My favourite part of my role is spending 1 to 1 time with the residents, being able to talk and listen to them, having a laugh and making them smile.

Sheena

Sheena Blackman

Job Title: Activities Co-Ordinator Joined: 2009

Sheena is the activities co-ordinator and she plans fantastic shows, classes and fundraising events for the residents as well as providing group and one to one activities for the residents, Please see the activities board near the main reception for the weeks' activities.

Rebecca

Rebecca Allen

Job Title: Housekeeper

“Our motto is that care comes first no matter what and the whole team here lives by this. All team members will get out on the floor and help when needed. We want to be sure residents can continue to live normal and fulfilling lives.”

Vikki

Vikki Gill

Job Title: Administrator

“I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research. I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.”

Hollie

Hollie Bartram

Job Title: Head Cook

“I started working at Healthcare Homes in 2012. I started as a kitchen assistant straight from school and am proud to have been made head cook; it’s the highlight of my career so far!”

Kate

Kate Satchwell-Poole

Job Title: Administrator and Activities Coordinator

My favourite part of my job is being able to bring enjoyment into the lives of our residents. I work hard on developing new and exciting plans for activities that meet the changing needs of our residents. When I'm out and about, I'm always keeping my eyes open for new ideas that I can try. Recently, I have taken on the role of administrator, and I am enjoying learning more about the business side of things.

Trish

Trish Binks

Job Title: Team Leader

I have been working at Shipdham Manor for 25 years now, and I love every aspect of my job. I find it particularly rewarding to build relationships with the residents and offer them the support and care they need. The staff I work alongside, as well as the wonderful residents I get to care for, are the reasons why I have been here for so long. I couldn't imagine working anywhere else, as Shipdham Manor feels like my home away from home.

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