Shipdham Manor

Staff have coped remarkably well with what must be very difficult circumstances, so far as we can tell from our mostly remote contact since COVID entered the picture. Contact with our relative has been facilitated as much as possible through Skype calls and now the advent of the visiting 'Pod'. Our relative always appears well-cared for and is treated with dignity and kindness. Interaction with staff is prompt, open and informative, particularly when a hospital stay was needed recently.

Before lockdown, activities were excellent, have now scored 'good', but know this is due to the present situation (covid).

I am very well looked after and no effort is spared by the staff to ensure my comfort and happiness despite the lockdown.

The carers and staff are so caring and kind.

Shortly before Covid-19, they went into lockdown to protect and shield the residents. This was done very quickly. Staff were suddenly put under enormous pressure (and no doubt stress) to ensure the safety of themselves, and of course the residents. And yet the staff recognised the need for the family to be allowed some form of contact with our loved ones, and offered us contact through FaceTime, my mum was also vulnerable and shielding so couldn't leave her room for 12 weeks, they now hold fortnightly Zoom Meeting for families to be brought up to speed with what’s going on along with activity newsletters. Best of all, I can arrange a time to see my mum at a social distance of 2metres. Fantastic.

Mum initially came to Shipdham Manor for daycare following my dad’s death. From day 1 she was welcomed like one of the family. The staff are warm, friendly and clearly enjoy working with their residents. The manager was a huge support to mum and to me when it came to deciding residential care was the best way forward in November 2019. And, during the lockdown and since my mum’s deterioration, the staff have taken great care of her, showing enormous dedication to their work and genuine love for her. Part of my thanks is to recommend them wholeheartedly.

My husband was given a place at Shipdham Manor, during the Covid crisis in early May, following his diagnosis of Alzheimer's in April, at a time when no other care home would offer him a placement. It was an extremely difficult time for all of us as a family. The hardest part has been not being able to visit the home or get to meet anyone. However, I am amazed at the professionalism of the manager and all staff. Everyone has been so kind, friendly and understanding. Helping my husband to settle. I don't know what the future holds for my husband and our family, but I do feel very reassured that my husband is receiving the best care he possibly could, in the current circumstances. Many thanks to all. Now that social distance visits are allowed, I have been able to see my husband in the grounds of the home, but not actually able to see inside the home as yet, however, my husband is happy with the facilities so I am happy with that too. It's clear, residents are the priority.

Before the Covid-19 outbreak, I found the staff very friendly and helpful to both myself and my mother. Shortly after the outbreak, the home went into lockdown to protect and shield the residents. This was done very quickly. Staff were suddenly put under enormous pressure (and no doubt stress) to ensure the safety of themselves, and of course the residents. Running a care home for residents, who likely didn't appreciate the significance of the situation, and, to try and maintain a higher standard of hygiene than normal must have been challenging. And yet the staff also recognised the need for family and friends to be allowed some form of contact with their loved ones, and so arranged contact through Telephone, Skype or FaceTime. This led to a similar method of updating family and friends on the current situation in the home, via Zoom meetings. A great idea and method of keeping up to date with the current situation and allowing questions to be asked. I am extremely happy with this service

My father has been a resident in this care home for three and a half years. Throughout this time the staff have treated him very good with care, compassion and dignity. He is very happy here which is very reassuring for my siblings and I. The staff have got to know him well, which is so important as they know when he is unwell and sort out the problem quickly, calling and informing me which is very important to me.

My husband has just died after two years in the home. He has been cared for so well and loved by all the staff. My family and I can't thank the staff and the manager for all the care and support they gave us. We will never forget that. It made us all feel better knowing that he was cared for and loved.

We have found all the staff to be exceptional at Shipdham Manor. They go above and beyond expectations to be helpful to both residents and families. It does feel so welcoming whenever you visit. I would recommend it to anybody without reservation.

I was extremely pleased by the level of care given to my mother. Also, I was very pleased with the level of dignity shown by staff, along with a high level of support given. It was also a pleasure to see an excellent level in cleanliness throughout the home.

With my 103-year-old mother nearing the end of her life I cannot compliment the management and staff at the Manor enough. Their care and kindness not only to my mother but also myself and my brother are exceptional.

Always well looked after eg cleanliness etc. Staff always very friendly and helpful.

The management and the staff are caring, helpful and super efficient.

With the early stages of dementia sapping the confidence in her ability to care for herself to her high standards and the family concerned about her well-being, we all visited Shipdham Manor to check the suitability for Mum's care for the rest of her days. The rest is history.

My mother, aged 94, moved into Shipdham Manor in February of this year, at her own request, having been totally independent up until that time. We all, (including mother), have nothing but praise for all the staff who give their care and considerations as if they are family members and make Mum's residence a home from home. In Mum's words "I don't have to do anything, everything is taken care of, I'm so glad I moved here."

For the family, knowing that Mum is so well cared for in every respect, has taken away all our worries as well and enabled us to get on with our lives as we were told to do!

I am very happy with the overall functioning of the care home. The staff do an excellent job and all staff are very sociable and keep us up to date with any queries or problems that may arise.

Absolutely delighted with the care that my mother receives and the encouragement given to do everyday tasks.

The home is well run, always clean and the staff always have time to give the residents that little extra care that means so much. Everyone is always treated with respect. I will always be grateful that we were able to get my father a place in the home.

Thank you to all the staff at Shipdham Manor Care Home.