Shipdham Manor

Thank you to all the staff and good leadership.

The manager and the team offer a fantastic quality of care to our mum; we cannot fault their services. We are regularly kept informed and updated promptly of any changes in Mum's care package. Mum really enjoys the services they offer, hair done weekly, flower arranging classes and colouring - they have so much patience. Thanks to all the staff.

So far my mother seems to have settled in and the level of care she is being given has been good. Her medication has been maintained and she appears to have her diabetes under control. Having had a bad experience with a previous home I'm satisfied that finally, she is getting the care she needs.

Great work, everyone at Shipdham Manor; you are all brilliant!

This home is so lovely. The team are lovely. The care staff are caring, compassionate, respectful and loving and know the residents. The food always smells great and accommodates the most challenging of eaters. The admin team are quick to reply to emails and very helpful when explaining and dealing with outside agencies. They are always there on the phone when needed. Thank you.

More than satisfied with the care my mother receives. The staff are all very friendly and helpful. The home is very clean. My mother is happy, which is comforting to know. Whenever I've visited, I have felt welcome. During Covid, everyone seemed well-practised in the proper procedure to follow.

When looking for a care home we look for reviews mainly for the care our loved ones will receive whilst a resident. I wanted to write a review about Mum's last few days. I was telephoned and told Mum had deteriorated and her lack of food and water were of a concern and they were contacting the doctor. A few days later it was becoming apparent that Mum was at end of life and family members from around the country were encouraged to visit. I was kept informed on a daily basis about Mum and then got that call that everyone dreads. I got to the care home and was met with the manager sat on the floor on the crash mat holding Mum's hand with another staff member stroking her head. When Mum's breathing changed I called for help, a few of the staff came in and said their goodbyes - it was so clear how much they loved her. I have no hesitation in recommending Shipdham Manor, it is an exceptional care home in life and our loved one's passing. I am hoping to volunteer in the New Year.

We cannot praise all the staff at Shipdham Manor enough for the care they gave our friend over the past two years. He loved living there, even though it was psychologically hard for him to give up his home in our village. He enjoyed all of the activities, including celebrating the Jubilee and Remembrance Day. They made these events special for him. The medical care was exceptional and they always kept us fully informed. We felt fully confident that they looked after him so well and called the GP whenever it was needed. It was clear to see how his health improved dramatically after moving to Shipdham Manor, all credit to the care he received there. From his arrival during the covid pandemic to his death, he was treated with dignity and respect and for this, we will always be truly grateful.

Our friend was only in the home for a short time, but she received excellent compassion and care throughout. The staff were always very helpful, friendly and accommodating. Wouldn't hesitate to recommend it. We were always made welcome when visiting

My mother has been a resident for over five years, and throughout all that time, the care and support shown for Mum have been excellent. As I recently moved away from Norfolk, I feel particularly blessed to be able to leave her, knowing that she will always be well looked after during my long absence in-between visits.

My mum has been at Shipdham Manor for some time now, and I have never had a problem with her care. The staff keep relatives very well informed of everything that is happening with their family member, and are always kind and respectful to my Mum and us her wider family. Mum was in the care home before the Covid-19 began, and I knew the whole time that I couldn't see her that Mum was being looked after. My work has meant that I have been likely to come in contact with people with the virus, and I have been reluctant to visit Mum as I don't want to unknowing infect her or any of the other residents or staff. This has caused me to feel guilty at not visiting as often as I should (despite testing, I'm conscious I may be infected) but all through the pandemic, my mind has been at rest because I know Mum is safe and cared for. Whenever I've been there, the staff always look happy, and despite being very busy, have time to ask after us and answer any questions we may have.

Since moving in, my grandmother has been very happy. She is clean and well-fed. All the staff are so lovely to her, and she has said how amazing they all are. Her transition into the care home was well organised and smoothly executed, which made us all relaxed and very happy. Excellent for my grandmother, and would highly recommend!

The staff are all fantastic; they are kind, thoughtful, caring and always happy. My mum has settled in completely and is really very content and happy to be there. I cannot believe that she has fitted in so well and is always so complementary about the wonderful staff and the food. We couldn't be more pleased with this marvellous home.

My mother is well looked after. Her room is clean and tidy. The staff are polite and friendly. There is good food and stimulating activities.

My mother passed away at Shipdham Manor; her end of life care was exceptional. The staff were caring and respectful. My mother passed away with dignity.

My mother was a resident for 15-months. She was very happy in Shipdham Manor. The end of life care she received was excellent. The staff were all very kind and caring towards her. She was made comfortable and was very well looked after, nothing was too much trouble. She was treated with great dignity, and I will be forever thankful to the staff who took care of her.

My experience with the home has been ongoing since my friend for whom I have power of attorney has been in residence. All the staff have shown care and respect for all residents, always friendly when I visit, although not very often this year due to covid. When I contact them, whoever answers the phone knows immediately who I am asking about.

My nan has been in this home for over two years now, and I can hand on heart say this is a fantastic home full of caring staff members. My nan has a cheeky character, and it’s lovely to see that reflected in the way how the staff interact with her. You can feel the warmth when you walk through the front door. They work hard at getting all residents involved in activities, and it’s lovely to see that reflected in the newsletter they send out. During this time, it has been wonderful to be able to still ‘see’ my nan via FaceTime. I can not thank them enough for taking such good care of my nan. It’s a hard decision to transition to a care home, but the staff here made it easy. 5-star care. Thank you.

They are outstanding in every way. My mum has lived at Shipdham Manor for nearly 2-years now, and they have gone above and beyond to look after her; I can't thank them enough for their care and support over this time.

The lack of meaningful visits over this last year has been very hard for relatives and residents alike, but it is so reassuring to feel that my mum is being so well cared for. Everything has been done to keep the residents safe, which I am certain has thrown up unbelievable challenges for staff. And yet, from a casual Skype viewpoint, they always seem to be going about their work with the usual care and good humour. Mum always looks well-groomed, regularly sporting a renewed hairdo, even during the lockdowns, which is a huge boost to her well-being. Many grateful thanks.