Shipdham Manor

Chapel Street, Shipdham, Thetford IP25 7LB
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9.6 109 Reviews
  • Shipdham Manor, Thetford
Shipdham Manor, which is more than 200 years old, may have a lot of history but offers facilities very much in keeping with the twenty-first century.

Shipdham Manor in Shipdham is well-situated to give residents easy access to the local post office, church, village store and doctor's surgery.

Care staff are chosen not only for their skills but also for the warmth, friendliness and caring attitude.

An optician, dentist and chiropodist regularly visit the care home and an in-house hairdressing salon caters to residents' hair needs as well as providing manicures.
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Care Provided by Shipdham Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1370
  • Self-Funded Residential Dementia Care: from £1370
  • RESPITE Self-Funded Residential Care: from £1430
  • RESPITE Self-Funded Residential Dementia Care: from £1430
The price(s) shown are provided by the care home. Contact Shipdham Manor for full pricing details and T&Cs.

Contact Shipdham Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shipdham Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Turner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)

Shipdham Manor Reviews (109)

9.6

Shipdham Manor has a Review Score of 9.6 (9.614) out of 10, based on 16 reviews in the last 2 years.
Over all time Shipdham Manor has 109 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Shipdham Manor
  • 39
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Total of 109, showing 21-40
Review from Russell E (Son of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
So far my mother seems to have settled in and the level of care she is being given has been good. Her medication has been maintained and she appears to have her diabetes under control. Having had a bad experience with a previous home I'm satisfied that finally, she is getting the care she needs.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind response. Mum is such a big character here and she has a good relationship with the other residents and staff. She is always eager to get involved with the different activities we have going on in the home. I do apologise for the late response, I was having difficulty with my account.
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Review from Lizzie H (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team offer a fantastic quality of care to our mum; we cannot fault their services. We are regularly kept informed and updated promptly of any changes in Mum's care package. Mum really enjoys the services they offer, hair done weekly, flower arranging classes and colouring - they
have so much patience. Thanks to all the staff.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for your lovely review. Mum is very sociable and is often completing lovely pictures for the staff to enjoy. She has a good relationship with the other residents and staff. She is always a happy lady. I do apologise for the late response as I was having issues with my account.
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Review from Fiona W (Power of Attorney of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am not related to this resident but am responsible for this family friend. Regardless, after nearly six years of care, I have been very content with their consistent good care. (I am a retired nurse with care of the elderly experience).
Throughout Covid, the communication was exemplary, with activity
newsletters sent monthly via email and regular resident of the day (tel call/email) to confirm there were no issues from the home or myself.
The staff workload cannot be easy, and yet, they find time to do the above.
This has continued, which is so positive and reassuring.
Thank you to all the staff and good leadership.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for your kind review. We are going to begin the monthly newsletters again soon with the different activities that go on in the home for relatives to see. We love our resident of the day as it gives us a clear overview of all our residents needs. I do apologise it has taken me so long to respond, I was having difficulty with my account.
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Review from Caroline B (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with Shipdham Manor for over a year now, and I cannot fault the care, attention and commitment of all staff. Communication is excellent, whether it be on a general basis sharing updates or events at the home or privately when situations arise.
Since the easing of lockdown, activities
are increasing, and I love that the families of residents are involved.
The staff management has been excellent throughout, and even during my own troubles, I have felt compassion and support. Mum's care is managed really well, and I feel reassured she is definitely in the right place. Staff are professional and genuinely caring even in the most stressful situations.
Great work, everyone at Shipdham Manor; you are all brilliant!
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for this lovely review. I have shared this with staff. Mum is a big character and has a good relationship with other residents and staff. She likes to have a good chat and a giggle with staff. I do apologise for the late response, I was having difficulty with my account.
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Review from N B (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is so lovely. The team are lovely. The care staff are caring, compassionate, respectful and loving and know the residents. The food always smells great and accommodates the most challenging of eaters. The admin team are quick to reply to emails and very helpful when explaining and dealing
with outside agencies. They are always there on the phone when needed. Thank you.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for your kind review, We aim to meet the nutritional needs of all our residents and have varied menu to accommodate this with and make sure all their individual needs are met. I do apologise for a late response as I didn't have access to my account.
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Review from Jane S (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
More than satisfied with the care my mother receives. The staff are all very friendly and helpful. The home is very clean. My mother is happy, which is comforting to know. Whenever I've visited, I have felt welcome. During Covid, everyone seemed well-practised in the proper procedure to follow.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind review. We wanted to protect our residents and staff as much as possible through the pandemic and made sure all procedures were followed. Mum is a big character here and likes to sociliase with the other residents. I do apologise for the late response, I was having issues with my account.
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Review from D G (Daughter of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for a care home we look for reviews mainly for the care our loved ones will receive whilst a resident. I wanted to write a review about Mum's last few days. I was telephoned and told Mum had deteriorated and her lack of food and water were of a concern and they were contacting the doctor.
A few days later it was becoming apparent that Mum was at end of life and family members from around the country were encouraged to visit. I was kept informed on a daily basis about Mum and then got that call that everyone dreads. I got to the care home and was met with the manager sat on the floor on the crash mat holding Mum's hand with another staff member stroking her head. When Mum's breathing changed I called for help, a few of the staff came in and said their goodbyes - it was so clear how much they loved her. I have no hesitation in recommending Shipdham Manor, it is an exceptional care home in life and our loved one's passing. I am hoping to volunteer in the New Year.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for this beautiful review. Mum was such a big character here and she is very missed. We still talk about our days with her. We are accredited in the six steps programme for end of life care. We would love to have you as a volunteer at the home. I will get in contact soon.
I do apologise for the late review as I was having issues accessing the account.
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Review from Emma L (Friend of Resident) published on 29 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise all the staff at Shipdham Manor enough for the care they gave our friend over the past two years. He loved living there, even though it was psychologically hard for him to give up his home in our village. He enjoyed all of the activities, including celebrating the Jubilee and Remembrance
Day. They made these events special for him. The medical care was exceptional and they always kept us fully informed. We felt fully confident that they looked after him so well and called the GP whenever it was needed. It was clear to see how his health improved dramatically after moving to Shipdham Manor, all credit to the care he received there. From his arrival during the covid pandemic to his death, he was treated with dignity and respect and for this, we will always be truly grateful.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for this lovely review. He was a big character here and is missed. We work very closely with our local GP surgery and are lucky to have them on our door step. I do apologise for the late review I was having issues accessing my account.
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Review from A G (Power of Attorney of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend was only in the home for a short time, but she received excellent compassion and care throughout. The staff were always very helpful, friendly and accommodating. Wouldn't hesitate to recommend it. We were always made welcome when visiting
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for your kind review. It was a pleasure to get to know your loved one and yourselves for the short period they were here. Thank you.
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Review from Frances A (Daughter of Resident) published on 12 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Shipdham Manor are exceptional. This goes right across the board, from the manager to the youngest team member. Care and gentle manners are very evident, as is their way of dealing with my Mum, who, with advanced Dementia, is not always easy, and in addition, is unable to stand or walk
unaided.
Recently, a Covid outbreak within the home caused inevitable staff shortages when demand was high. I know the staff were under huge pressure, and yet they managed to take extra time to deal with two issues that became apparent after my mother was well again. These issues were dealt with quickly and efficiently, and I was really appreciative of the extra attention the staff gave.
My mother has been a resident for over five years, and throughout all that time, the care and support shown for Mum have been excellent. As I recently moved away from Norfolk, I feel particularly blessed to be able to leave her, knowing that she will always be well looked after during my long absence in-between visits.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for your lovely, kind words, Frances. This really means a lot to all of the staff. It is nice knowing that our hard work is recognised. Your mum is such a lovely lady, and we all enjoy looking after her! We are glad to hear that you feel relaxed about your mum being with us.
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Review from Meryle D (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Shipdham Manor for some time now, and I have never had a problem with her care. The staff keep relatives very well informed of everything that is happening with their family member, and are always kind and respectful to my Mum and us her wider family. Mum was in the care home before
the Covid-19 began, and I knew the whole time that I couldn't see her that Mum was being looked after. My work has meant that I have been likely to come in contact with people with the virus, and I have been reluctant to visit Mum as I don't want to unknowing infect her or any of the other residents or staff. This has caused me to feel guilty at not visiting as often as I should (despite testing, I'm conscious I may be infected) but all through the pandemic, my mind has been at rest because I know Mum is safe and cared for. Whenever I've been there, the staff always look happy, and despite being very busy, have time to ask after us and answer any questions we may have.
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Review from Victoria S (Granddaughter of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving in, my grandmother has been very happy. She is clean and well-fed. All the staff are so lovely to her, and she has said how amazing they all are. Her transition into the care home was well organised and smoothly executed, which made us all relaxed and very happy. Excellent for my grandmother,
and would highly recommend!
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Review from Teresa R (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all fantastic; they are kind, thoughtful, caring and always happy. My mum has settled in completely and is really very content and happy to be there. I cannot believe that she has fitted in so well and is always so complementary about the wonderful staff and the food. We couldn't be more
pleased with this marvellous home.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your lovely words; we are so pleased that mum has settled in so well and is a pleasure to have with us. Our kitchen team do an amazing job preparing fresh meals every day for our residents. Everyone works so hard to deliver the best possible care and making all feel welcome, comfortable and at home while they are here with us.
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Review from Lesley F (Daughter of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after. Her room is clean and tidy. The staff are polite and friendly. There is good food and stimulating activities.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind comment, Lesley. I will pass your lovely comments onto the team. We try to arrange a variety of nutritious meals to meet the individual needs of our residents and also a range of activities. The domestic team take pride in their cleaning and maintaining the environment and work hard to achieve, so this will be greatly appreciated that it has been noted. Thank you.
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Review from Mick M (Son of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed away at Shipdham Manor; her end of life care was exceptional. The staff were caring and respectful. My mother passed away with dignity.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind words. Mum was such a character; she will be greatly missed. We are part of the six steps programme, and all staff undergo training in the end of life care to continue to meet the individual needs and preferences and support families through a difficult time. Thank you.
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Review from Christine S (Daughter of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for 15-months. She was very happy in Shipdham Manor. The end of life care she received was excellent. The staff were all very kind and caring towards her. She was made comfortable and was very well looked after, nothing was too much trouble. She was treated with great dignity,
and I will be forever thankful to the staff who took care of her.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind words. Shipdham Manor is part of the 6-steps to end of life care programme, and all staff are specially trained to support and care for individuals during this time. We aim to support families, as well as residents during this hard time, and it's lovely to hear this has been reflected. Mum was such a big character who will be sadly missed, as well as seeing all of your family.
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Review from Pauline M (Power of Attorney of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with the home has been ongoing since my friend for whom I have power of attorney has been in residence. All the staff have shown care and respect for all residents, always friendly when I visit, although not very often this year due to covid. When I contact them, whoever answers the phone
knows immediately who I am asking about.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your kind words. We all work as one big team to provide excellent care for our residents and support for their loved ones, no matter what job role they are in. Visiting has been hard on everyone recently, and with fingers crossed, we are looking forward to being able to welcome you back into our home.
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Review from Debbie B (Granddaughter of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been in this home for over two years now, and I can hand on heart say this is a fantastic home full of caring staff members. My nan has a cheeky character, and it’s lovely to see that reflected in the way how the staff interact with her. You can feel the warmth when you walk through the front
door. They work hard at getting all residents involved in activities, and it’s lovely to see that reflected in the newsletter they send out. During this time, it has been wonderful to be able to still ‘see’ my nan via FaceTime. I can not thank them enough for taking such good care of my nan. It’s a hard decision to transition to a care home, but the staff here made it easy. 5-star care. Thank you.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you for your lovely review; your nan is such a loved character who is a pleasure to care for. All our staff work in a person-centred way, and it is lovely to hear that their hard work and dedication to all our residents have been acknowledged. These times have been hard for everyone not being able to see their loved ones, so knowing that we are offering FaceTime, really helps with the emotional wellbeing of our residents and their loved ones. The activity newsletter has been a fantastic way to keep our relatives involved in what is happening within the home.
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Review from Charlotte M (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They are outstanding in every way. My mum has lived at Shipdham Manor for nearly 2-years now, and they have gone above and beyond to look after her; I can't thank them enough for their care and support over this time.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for this lovely review; I will pass your kind words onto the staff as it is always such a pleasure for them to hear that their hard work is appreciated and acknowledge, especially in these hard times.
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Review from A B (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The lack of meaningful visits over this last year has been very hard for relatives and residents alike, but it is so reassuring to feel that my mum is being so well cared for. Everything has been done to keep the residents safe, which I am certain has thrown up unbelievable challenges for staff. And
yet, from a casual Skype viewpoint, they always seem to be going about their work with the usual care and good humour. Mum always looks well-groomed, regularly sporting a renewed hairdo, even during the lockdowns, which is a huge boost to her well-being. Many grateful thanks.
Reply from Kayleigh Emsley, Manager at Shipdham ManorThank you so much for this lovely review. The staff have been incredible this last year keeping the morale high for all our residents. We have been so lucky to have been able to continue with having our hairdresser here as she is also a member of staff. A little thing of them being able to have their hair done really boosts their confidence and gives them that little bit of normality during these lockdowns.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Shipdham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Shipdham Manor is calculated as follows: ( (140 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 189 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Shipdham Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Jessica

Jessica Turner

Job Title: Home Manager Joined: 2016

I love that we are all one big team, we all get on and muck in. The residents' welfare is everyone’s priority no matter what job role they have. My favourite part of my role is spending 1 to 1 time with the residents, being able to talk and listen to them, having a laugh and making them smile.

Sheena

Sheena Blackman

Job Title: Activities Co-Ordinator Joined: 2009

Sheena is the activities co-ordinator and she plans fantastic shows, classes and fundraising events for the residents as well as providing group and one to one activities for the residents, Please see the activities board near the main reception for the weeks' activities.

Rebecca

Rebecca Allen

Job Title: Housekeeper

“Our motto is that care comes first no matter what and the whole team here lives by this. All team members will get out on the floor and help when needed. We want to be sure residents can continue to live normal and fulfilling lives.”

Vikki

Vikki Gill

Job Title: Administrator

“I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research. I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.”

Hollie

Hollie Bartram

Job Title: Head Cook

“I started working at Healthcare Homes in 2012. I started as a kitchen assistant straight from school and am proud to have been made head cook; it’s the highlight of my career so far!”

Kate

Kate Satchwell-Poole

Job Title: Administrator and Activities Coordinator

My favourite part of my job is being able to bring enjoyment into the lives of our residents. I work hard on developing new and exciting plans for activities that meet the changing needs of our residents. When I'm out and about, I'm always keeping my eyes open for new ideas that I can try. Recently, I have taken on the role of administrator, and I am enjoying learning more about the business side of things.

Trish

Trish Binks

Job Title: Team Leader

I have been working at Shipdham Manor for 25 years now, and I love every aspect of my job. I find it particularly rewarding to build relationships with the residents and offer them the support and care they need. The staff I work alongside, as well as the wonderful residents I get to care for, are the reasons why I have been here for so long. I couldn't imagine working anywhere else, as Shipdham Manor feels like my home away from home.

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