Care Provided by St Mary's House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Mary's House for full pricing details and T&Cs.
Contact St Mary's House to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Innomary Ltd
- Private Owned
Person in charge
- Wendell Damasco (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1990
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (4)
Parking
- There is a car park at the back of the building along Outney Road
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St Mary's House Reviews (26)
7.9
St Mary's House has a Review Score of 7.9 (7.869) out of 10, based on 3 reviews in the last 2 years.
Over all time St Mary's House has 26 reviews.
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Review from T L (Wife of Resident) published on 14 August 2026 Submitted via Postal Card•
Overall Experience
Staff are always very friendly + welcoming and my husband is well looked after
↩Reply from Wendell Damasco, Registered Manager at St Mary's House
Its always a pleasure looking after John, thank you so much for taking time to provide us a review and the good words you have said.
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Review from C M (Son of Resident) published on 7 August 2026 Submitted via Postal Card•
Overall Experience
I have found staff helpful and will assist. With any thing I have asked for or about.
↩Reply from Wendell Damasco, Registered Manager at St Mary's House
Hi Chris,Thank you for taking the time to provide St Marys a good review, this will be mentioned and celebrated with out staff team.
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Review from Simon T (Son of Resident) published on 21 July 2026 Submitted via Website•
Overall Experience
St Mary's has a lovely atmosphere and feels more like a family home.
The staff are really attentive and genuinely affectionate towards the residents in their care.
The staff are really attentive and genuinely affectionate towards the residents in their care.
I have found them very professional and keep me informed of anything they think I may need to know about mum. It is also the small things I've noticed. They are really welcoming to visitors and their hospitality is great. They make a real effort for Christmas, birthdays and any sort of celebration the family has with mum. I'm really glad we chose this care home for mum. I wouldn't want her to be placed anywhere else. She's told me she is really happy here.
↩Reply from Wendell Damasco, Registered Manager at St Mary's House
Thank you for taking the time to give us your feedback; we really appreciate it. Our goal is to provide care that focuses on each persons needs and wishes. It is a pleasure for us to take care of your mom, and we enjoy working together with you to help her live her best life. Your input helps us...
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Review from N G (Son of Resident) published on 31 July 2024 Submitted via Website•
Overall Experience
St Mary's House was my mother's 'home' for over the last 6 years until she passed away in May 24. I could not have asked for a kinder and more caring place for her to have called her 'home'.
She was happy, safe and comfortable, which she would often tell me. This was down to the calibre of staff and the way it was managed, and I believe that this was fundamental to her extended well-being.
The home is cosy and warm, and the lounge has a homely feeling. I remember the sound of giggles shared between the activity's coordinator and my mum when I video-called her.
The home and her room were always kept spotlessly clean and tidy and always smelt fresh and clean. Food was always appetising and plentiful, and she frequently mentioned how much she liked it.
She was happy, safe and comfortable, which she would often tell me. This was down to the calibre of staff and the way it was managed, and I believe that this was fundamental to her extended well-being.
The home is cosy and warm, and the lounge has a homely feeling. I remember the sound of giggles shared between the activity's coordinator and my mum when I video-called her.
The home and her room were always kept spotlessly clean and tidy and always smelt fresh and clean. Food was always appetising and plentiful, and she frequently mentioned how much she liked it.
Care was genuine and spontaneously warm from all of the carers, a testament to the calibre of the managers and the carers. Their personal support finally was phenomenal. I cannot thank everyone enough.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Your feedback is highly appreciated. This will be very helpful to other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff are working hard according to the core values of the company. It was a pleasure taking care of your mum and to work alongside you for her general well-being. Thank you very much!
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Review from Ellie C (Granddaughter of Resident) published on 23 May 2024 Submitted via Website•
Overall Experience
The staff at St Mary's House make this care home so great. They are so kind and compassionate. All our family and I are so grateful to them for looking after my nana. She was so lucky to find this place. I work in care homes myself and this is by far the best one I have been to. It really is the people that make this place so good.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you very much for your very positive feedback of St. Mary's, Ellie. I always assure residents and the families of our aim to promote person-centred and high-quality care to our residents and staff are committed to working according to the core values of the service. Your feedback will be very...
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Review from Gary R (Son of Resident) published on 20 October 2023 Submitted via Postal Card•
Overall Experience
Mum moved in January 2016. For the last seven years, the nursing home has looked after Mum with 100% care and respect, and Mum was loved by many carers as well.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you. Your feedback is highly appreciated, Gary. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff will work alongside the family and according to the core values of the company.
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Review from Graham F (Son of Resident) published on 25 August 2023 Submitted via Postal Card•
Overall Experience
Very happy with the care given to my mother during her stay at St Mary's House. The staff were very friendly and nothing was too much trouble. We were always kept informed of my mother's well-being.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Your feedback is highly appreciated, Graham. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff are working according to the core values of the company.
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Review from Lesley J (Cousin of Resident) published on 30 May 2023 Submitted via Website•
Overall Experience
My cousin entered St Mary's 15 months ago, doubly physically and learning disabled. He was quadriplegic, bed bound and unable to communicate with the staff, but his progress has been miraculous. Whilst everything still has to be done for him physically, he has special chairs that enable him to join the other residents daily, and he loves taking part in the activities. He has returned to his weekly club for people with learning disability and enjoys trips out into town, including afternoon tea in a local cafe.
The staff at St Mary's sought our knowledge of him as a person and used our ability to communicate with him whilst they developed their own. In particular, they listened when, against all apparent evidence, I said that he'd always had a wanderlust and needed to be moved from his room. This has been spectacularly successful.
The staff at St Mary's sought our knowledge of him as a person and used our ability to communicate with him whilst they developed their own. In particular, they listened when, against all apparent evidence, I said that he'd always had a wanderlust and needed to be moved from his room. This has been spectacularly successful.
But above all, the staff have a very loving relationship with him - they make each other happy. In his own words: "I like it here; they take good care of".
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you very much for your honest feedback on the service. As I always assured you, we aim to promote person-centred and high-quality care to our residents, and staff are committed to working according to the core values of care. Your feedback will be very helpful to families seeking placements for their loved ones. I will be delighted to share this with the team.
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Review from Caroline L (Daughter of Resident) published on 6 March 2023 Submitted via Postal Card•
Overall Experience
My dad was a resident at St Mary's House from July 2021 until he passed away peacefully at the care home on the 9th of February 2023. Although I live in London and could not visit as much as I wanted to, due to the very professional and caring staff, I felt reassured that my dear dad was being looked after with the utmost compassion and dignity.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you very much Caroline for your honest review of the service. As I always assured you, we aim to promote person centred and high quality of care to our residents and staff are committed to work according to the core values of care. Your feedback will be very helpful to families seeking placements for their loved ones.
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Review from David M (Son of Resident) published on 20 October 2022 Submitted via Postal Card•
Overall Experience
It's all about the level of care for the individual, and St Mary's scores top marks for this. All staff are helpful and supportive, friendly, compassionate, sensitive and understanding. We honestly could not ask for better. Highly recommend it without reservation.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Your feedback is highly appreciated David. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff are working according to the core values of the company.
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Review from Karen F (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card•
Overall Experience
Mum was a resident at St Mary's care home from November 21 to May 22. It was the fifth care home Mum has been in and by far the best. The staff were amazing, kind, caring and thoughtful carers. They treated Mum with respect and always took time with things, which Mum needed due to mobility and dementia. Nothing was too much trouble for them. The activities were amazing, and all residents encouraged to join in. All that is mentioned online is very true, their aims and objectives, what they offer is their philosophy. I really can't praise them enough! Overall, very well managed, staff kept informed, and a pressure for my mum to have been there.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you very much for your positive feedback, Karen. This will be very helpful for families looking for a home for their loved ones. We aim to provide person-centred care to our service users, and staff working according to our care core values. This means so much to the team. We will strive and continue to offer a high standard of care.
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Review from Adam W (Son of Resident) published on 11 January 2022 Submitted via Postal Card•
Overall Experience
Can't thank the whole team at St Mary's House enough. Dad was only with the home a short while, but within that time, it was clearly a lovely run home. Very professional staff, great leadership, always friendly and welcoming. Highly recommended.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you very much for your positive feedback. We aim to provide person-centred care to our service users, and staff working according to our care core values. This means so much to the team. We will strive and continue to offer a high standard of care.
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Review from Ann M (Daughter of Resident) published on 22 December 2021 Submitted via Postal Card•
Overall Experience
My dad was in St Mary's care from June 2021 to November 2021. He was always kept clean, and well looked after. I was always made to feel welcome whenever I went to visit my dad. The manager at the home is a lovely lady and always pusses on any relevant information. One particular lady who works at the home goes above and beyond her duties to make the patients happy and well cared for.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you, Ann, for leaving St Mary's House very good feedback. We aim to provide person-centred care to all our service users and staff to deliver the highest quality of care according to our core values. I wish we can identify that particular staff so we can personally acknowledge her hard work and commitment. I am glad you felt welcomed during your visits.
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Review from Diane G (Daughter of Resident) published on 23 November 2021 Submitted via Website•
Overall Experience
I have seen nothing but kindness and understanding from the staff at St Mary's both to my mum, who is very challenging indeed, and to myself and our family in our distress. The home is always clean, the gardens are a great bonus, and the food looks delicious. The staff have looked for all ways possible to make my mum happier in her very delusional, increasingly confused and anxious state. The staff are very dedicated, and the home is managed by a very caring, dedicated and professional manager, and many have been working there for many years and have accumulated a lot of varied experiences.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you very much for your positive feedback and kind words, Diane. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to our service users, and staff are working according to the core values of...
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Review from Linda B (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card•
Overall Experience
My dad went into this care home from the hospital; he was very frail and looked terrible when he arrived. He is, unfortunately, bed-bound and unable to feed himself. From the first day of arriving at St Mary's, he has definitely improved. He is very well looked after, and the food looks very appetising, which Dad seems to enjoy. I just wish my dad could enjoy the other facilities of the home, which look so homely and inviting. I'm happy that my dad is being well looked after.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you for your feedback, Linda. We aim to provide person-centred care to all our service users and staff to always work according to the core values of the company.
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Review from Toby V (Son of Resident) published on 15 July 2021 Submitted via Website•
Overall Experience
As a family, we found St Mary's to be a compassionate and caring environment for our father. St Mary's House is an old building (formerly a school) on the edge of the lovely market town, which our father had links to. The staff were very helpful and looked after us well when dad was at end of life.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you for your feedback, Toby. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff are working according to the core values of the company.
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Review from Diane S (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card•
Overall Experience
My mother had lived at St Mary's House for the last two and a half years and passed away on 1st April 2021. During that time, the care she had from all staff was exceptional. She felt at home there, and she felt safe, which was important to me for peace of mind. Mum was always praising the staff up and would not have a word said against them. The care considerations and love they showed towards her she thought was marvellous, and I cannot thank them enough for their kindness.
↩Reply from Pamela Racho, Registered Manager at St Mary's House
Thank you very much for your very kind words to the service and towards the staff Diane. We always aim to provide person centred care to all our service users and to live up to the core values of the company.
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Review from Alan D (Son of Resident) published on 27 September 2019 Submitted via Postal Card•
Overall Experience
We looked at a few care homes and chose St Mary's House as this one was the best. Staff are very friendly, interact with the residents very well and all seem happy in their jobs. Residents are kept clean and are well provided for, especially with drinks, snacks etc. I was impressed when we moved my father in - while he was in the lounge, I was putting his clothes away and a carer came into the room to see who was in there. I had accidentally stood on the pressure mat and within a minute or so they had answered the alarm. We are extremely pleased with everything. Keep up the good work.
↩Reply from Wendell Damasco, Registered Manager at St Mary's House
Thank you for the very nice feedback, we endeavour to provide excellent care to our residents who are the centre of our job. I will pass this recognition to the girls who do the wonderful work day in and day out.
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Review from B B (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card•
Overall Experience
Having lived at St Mary's for the past year, I have found the staff very caring and treat me with dignity.
They are always ready to help at any time. My room is light and spacious and I have always felt safe.
They are always ready to help at any time. My room is light and spacious and I have always felt safe.
Although I don't come out of my room much, which is my choice, but I am always included in activities and have P.A.T. Dogs visit me a lot which I love.
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Review from Olvie A (Wife of Resident) published on 2 November 2018 Submitted via Postal Card•
Overall Experience
Good care home. Residents very well looked after, including medical care when needed. Overall care very satisfactory.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 December 2022Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for St Mary's House.
Upcoming Events
There are no upcoming events for St Mary's House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for St Mary's House.
Accreditations
There are no accreditations posted yet for St Mary's House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about St Mary's House
What types of Care is St Mary's House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does St Mary's House have?
There are 20 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at St Mary's House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is St Mary's House to the centre of Bungay?
0.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's House to verify any information. View our terms and conditions. St Mary's House has a Basic Service -more info.