Uvedale Hall was named after the famous botanist, Robert Uvedale. The property is located in the Gipping Valley in the attractive Suffolk town of Needham Market. The home is convenient for visiting Ipswich and Stowmarket, and Needham Lake is nearby, a perfect location for walking. Whilst Robert Uvedale was renowned for propagating the Cedar of Lebanon tree, it is the hundred year old geranium plant in the residents' conservatory that attracts everyone today. Residents can also enjoy the garden with its well maintained grounds and central fountain.
Uvedale Hall is one of the finest care homes in Suffolk, offering an unparalleled range of facilities and services in idyllic surroundings.
Uvedale Hall is an attractive Georgian home that has three elegant lounges, a south-facing conservatory and a magnificent staircase, winding round a sparkling chandelier. Accommodation is offered in single bedrooms all of which are with en-suite facilities and are tastefully decorated. Television and telephone points are provided. Rooms are fully furnished, however, residents are encouraged to bring items of their own furniture and possessions with them so that their room can become truly their own.
Care staff are trained to the highest standards and chosen not only for their skills but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.
Residents are regularly assessed to ensure that their needs are fully met. Appointments can be arranged with a visiting optician, dentist, and chiropodist. The home has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provides delicious meals and snacks throughout the day, and special diets can of course be provided for.
Group: Healthcare Homes Group Ltd
Person in charge: Jon Hammond (Home Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 29
Rooms with ensuite WC: 29
Facilities & Services: Respite Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Uvedale Hall: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Uvedale Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Uvedale Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.873 for Uvedale Hall is calculated as follows: ( (179 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 204 Ratings = 4.873
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Uvedale Hall is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 9 Reviews ÷ 5.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Uvedale Hall has a Review Score of 9.9 (9.873) from 17 Reviews
Review submitted from a Postal Card by Carol G (Friend of Resident) on Tuesday 13 February 2018. Relates to January 2018.
I am a regular visitor to a resident.
I find management and staff very caring and helpful.
They always have a smile.
The residents I see seem so happy and the carers go out of their way to make them comfortable.
I have been to their cheese and wine, cocktail party etc and the food is delicious.
Good activities and entertainment.
If I had to go in a home I would like it to be Uvedale Hall.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Joan B (Resident) on Tuesday 30 January 2018. Relates to January 2018.
Excellent, No complaints. Very well cared for.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Martin S (Son of Resident) on Monday 29 January 2018. Relates to January 2018.
We liked the home as soon as we entered the building the staff are the stars of the show.
Brilliant in every way.
The food is very good as are the activities.
We can't fault the home in any way and have been in many other homes to compare this home to.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by D S (Son of Resident) on Wednesday 10 January 2018. Relates to December 2017.
My father moved to Uvedale some weeks ago. This place is fabulous. Dad has settled in very quickly, the care at Uvedale is excellent.
A real home from home.
Nothing it seems is too much bother.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Anthony H (Nephew of Resident) on Wednesday 13 September 2017. Relates to August 2017.
Uvedale Hall is a wonderful place.
The staff are so kind.
It would be lovely if all care homes were like Uvedale Hall.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Website Submission by Alison K (Daughter of Resident) on Friday 4 August 2017. Relates to July 2017.
My father has been a resident at Uvedale Hall since February, I have been continually impressed with the care they offer to him.
He particularly appreciates the companionship offered by staff (he very much enjoys the afternoon activities that are on offer) and highly praises the food and cleanliness of his room.
I find the staff to be helpful, friendly and genuinely concerned for my dad's welfare, which is comforting and highly appreciated.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Kari L (Resident) on Wednesday 2 August 2017. Relates to July 2017.
Excellent.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Janice H (Niece of Resident) on Friday 30 June 2017. Relates to June 2017.
Uvedale Hall must be one of the best care homes in Suffolk. The care the staff give is wonderful and they are always so happy.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Website Submission by Claire R (Granddaughter of Resident) on Thursday 18 May 2017. Relates to May 2017.
After living alone in London for over 20 years, my Nana became unable to look after herself properly at home. We were concerned about the effect living in a residential home would have on her as she's always been very independent, but the positive change in her is undeniable.
The staff at Uvedale are all so friendly, kind and caring and my family and I feel very happy knowing Nana is receiving the high quality care that she deserves. She's very happy there too and always tells me how nice the care assistants are, which is lovely to hear.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Jeanette M (Daughter of Resident) on Friday 10 March 2017. Relates to February 2017.
After a short spell in hospital and another care home, my mum was transferred to Uvedale Hall. She had lived alone for 23 years with only family visiting but was still able to move around and look after herself. Whilst in previous care, she lost her self-esteem and confidence in walking which closed her off from other residents. Since our first day at Uvedale Hall, we were made to feel very welcome and at home, all information - medical, dietary and daily routines were noted down and mum settled in very quickly. We saw a big change in her, eating, laughing, smiling and walking and joining other residents for lunch and activities. Mum also asked if this could be her home as she did not want to live alone anymore. This would not have been possible without the love, care, patience and dedication of all the staff at Uvedale Hall, we owe them so much. I've got my mum back. Thank you.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Stephany H (Niece of Resident) on Tuesday 24 January 2017. Relates to November 2016.
The care given by the staff at Uvedale Hall to my great aunt was second to none.
They were kind, thoughtful and caring. They made everything so much easier for us all in the last few months.
We will always be grateful to them all.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Website Submission by Linda S (Daughter of Resident) on Monday 23 January 2017. Relates to August 2016.
My Mum came and stayed at Uvedale Hall for two weeks' respite care and we were really pleased with the level of care she received. The home has a nice homely feel, the staff are friendly and the food was nice with good choice. Mum particularly liked desserts and there was always something she liked for pudding! Entertainment and activities were made available through an organised schedule and the team went out of their way to make sure my Mum took part by holding some extra Bingo games as they knew she enjoyed it. We could visit anytime and when my Brother visited from Hampshire, the team were happy to arrange a lunch for them all in the lounge, which was really kind. The previous manager and her team have made the respite far easier for me; it was great to know that Mum was in a safe and caring environment. I would recommend Uvedale Hall.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Sadie D (Resident) on Tuesday 11 October 2016. Relates to October 2016.
The carers are there to answer your help which they prioritise. When you first go there they work out what you are any good at. Mine is my memory which they try to develop.
Other people have different priorities, my daughter who is my next of kin is delighted at this and her husband makes suggestions too.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Sheila R (Daughter of Resident) on Wednesday 17 August 2016. Relates to June 2016.
Staff are always approachable and professional. My mother needs support and encouragement, particularly with her eating. Staff actively monitoring the quantity of food she eats and the chef talks to her frequently about her requirements. They offer alternatives if she dislikes prepared meals. Family frequently visit and whatever the time of day are updated on her progress. There are a wide range of activities which are offered throughout the week. I am so pleased we found her a place in 'Uvedale Hall' as the care is so good and consistent.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by Patricia D (Daughter of Resident) on Thursday 28 July 2016.
My mother was a resident in Uvedale Hall for just over 3 years. She was very limited in all aspects of daily life and needed most tasks done for her. She deteriorated slowly and was bedridden for the last two weeks. She was shown much sympathy and excellent attention- As were my sister and I when we spent the last hours with her.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by D K (Wife of Resident) on Wednesday 1 June 2016. Relates to May 2016.
I must say both myself and my family were very impressed from the very start. My husband had been in West Suffolk Hospital for 6 days and was feeling quite low. After just one phone call, made by my daughter, the next day my husband was visited, and arrangements were made to have him at Uvedale Hall the very next day. He was collected from hospital, had a lovely hot meal on arrival, welcomed by a very friendly staff and taken to a pleasant room. His name and momento were put on his door. He enjoyed the 3 week stay, afternoon activities and entertainment and a very caring staff. I know and hope he will come for another respite care whenever needed.
How likely would you be to recommend Uvedale Hall? Extremely Likely
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Review submitted from a Postal Card by B H (Resident) on Monday 15 February 2016. Relates to February 2016.
On Deb 10th I had a very bad chest infection as I had no one to look after me, I phoned Uvedale Hall to see if they had a room after speaking to the manager, she assured me she had a room and I could go right away, I was met at the door by her and taken to my room in the lift by a very helpful member of staff and always made very welcome. I was there over Christmas had my meals in my room, my choice, Christmas day my table was laid with a pretty Christmas table cloth also a cracker. The visit from the doctors and medicines picked up is a great help. I found manager and staff very friendly and helpful.
How likely would you be to recommend Uvedale Hall? Likely
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February 2018
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Uvedale Hall
