Review from M A (Regular Volunteer) published on 10 January 2024 Submitted via Website • Report

Overall Experience

The Christmas party was an uplifting and inclusive event for residents, their families and friends, plus the staff. The singing was inspired as many knew the carols and joined in with the choir. Thank you.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you for taking the time to write us a review. We are so pleased you enjoyed the party with the Uvedale Family.
With our love and best wishes, The manager and Team Uvedale.

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Review from R R (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report

Overall Experience

I attended the Christmas Party on 15th December 23 for residents and family. We were greeted by some lovely singing, and everyone was joining in. The buffet was amazing, with beautiful home-cooked food. The manager brought her choir, and they sang carols, which went down wonderfully. All the carers

were so helpful, even the ones off duty were still helping everyone. Can't thank them enough for all they do for the residents to make them feel at home.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

We had a wonderful party, and I’m so glad you enjoyed it. The choir really loved singing to you all and being part of our special day.
It was an amazing event that truly encapsulated the Uvedale…read more

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Review from G C (Son of Resident) published on 9 January 2024 Submitted via Postal Card • Report

Overall Experience

Every time we visit, the staff are welcoming and exude happiness to our father. The home is spotless and clean, smells lovely and well decorated. It's never "tied".
The home always feels welcoming and calm.
The staff are angels.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you so much for your review of Uvedale Hall. The team all work very hard to be the best they can be for our residents, and feedback like this really shows that they succeed. With our grateful…read more

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Review from R H (Friend of Resident) published on 9 January 2024 Submitted via Website • Report

Overall Experience

Visiting for activity put on at the care home. On each visit, I have been really impressed with the cleanliness of the home. Having worked at a previous nursing home, I know that it is so difficult to maintain standards at all times- including smells. Can I commend Uvedale on this, it demonstrates that

personal care is completed in a timely and correctly disposed of items.
The activities put on really do engage the residents and visitors alike and it is really heartening to see this happening. The staff interact so well with residents and their families alike and it is such a homely home where true commitment to caring is evident.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you so much for taking the time to reflect on your visit to Uvedale Hall for our Christmas activity. Your feedback and comments are sincerely appreciated and i will ensure they are passed on to…read more

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Review from J H (Granddaughter of Resident) published on 8 January 2024 Submitted via Website • Report

Overall Experience

I throughly enjoyed the Christmas festivities as did my nana, we were able to make it a family event with my mum, aunt and my son also attending. The atmosphere was amazing and the care shown to the residents was evident throughout. My son loves to visit his great-nana and loves filming the choir. He

also enjoyed helping with the raffle!
Nana enjoyed the event and we talked about it again on my last visit, she was lucky enough to win some raffle prizes! Although her health has been deteriorating, being at Uvedale has enabled her to regain some of her spark again.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

We are so pleased that you and your family enjoyed our festive celebrations. it was such a joyous occasion and and was much needed after the last few years. Thank you for your kind words and this…read more

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Review from R C (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report

Overall Experience

Mum sadly passed away after spending her final months at Uvedale. She had a great fondness for all of the staff who looked after her with such care. She had a lovely room and it always felt very homely visiting her. We stayed with her during her final days and cannot thank the staff enough for all the

support and kindness they gave to us as a family to help us through such a sad time.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

It was a true honour to care for your wonderful mum and support you all during recent times. Thank you for taking the time to review Uvedale Hall, I will endeavour to pass your feedback on to the…read more

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Review from A P (Daughter of Resident) published on 7 November 2023 Submitted via Website • Report

Overall Experience

My mum was a resident at Uvedale Hall Care Home for nearly a year. A formidable little lady whose behaviour could be challenging. I can’t speak highly enough about the wonderful care that she received from all of the staff. Myself and my family visited at all times of the day and evening and we were

greeted with friendly staff who could tell us all about Mum.
Unfortunately, my mum became unwell and required end-of-life care, in September. It was delivered with such care and compassion. I spent hours each day at my mum's side and on occasions when I couldn’t be there, the manager or another member of staff was with her.
The manager supported me and was at my side when Mum passed away. The whole experience of Mum’s last year in Uvedale Hall was so positive that I smile every day when I think of her and look through photos of her time there.
I wouldn’t hesitate to recommend Uvedale Hall and its amazing staff.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you so much for taking the time to write us such a sincere and heartfelt review. It was our absolute pleasure to be on this journey with you all. I will ensure that your kind words are shared…read more

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Review from S S (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report

Overall Experience

Our mum moved into Uvedale Hall earlier this year following a hospital stay. Mum has many health challenges including limited sight and hearing. The care she has is second to none and she loves the food. We have been able to personalise her room and she is involved in the many activities they offer.

When mum has been poorly the staff are so caring (and put up with our constant questions) - what more can you ask for.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you for your Review - we are so pleased to read that you feel the care mum receives is "second to none", as that is what everyone here strives to achieve.
Best wishes, The Manager and Team…read more

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Review from Ian B (Son of Resident) published on 6 September 2023 Submitted via Postal Card • Report

Overall Experience

I cannot praise highly enough the staff at Uvedale Hall. Whenever I phoned night or day, whoever picked up the phone, exactly how my dad was. The staff are obviously very experienced and knew all of the warning signs for asking for medical assistance for Dad, and ultimately to warn me in plenty of time

that he was nearing the end, sadly. I was especially impressed with the emphasis praised on Uvedale Hall being dads home not the staff's or an institution.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you for taking the time to review Uvedale Hall. The team here worked very hard to ensure that your dad was cared for to the very best of their abilities and that he felt this was his home at all…read more

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Review from Debra C (Friend of Resident) published on 19 April 2023 Submitted via Website • Report

Overall Experience

I visited my best friend's mom who recently moved into Uvedale Hall a month or so ago and from the moment I walked in I sensed calm. There was lots of natural light and the room was big and airy so we could all chat away quite comfortably. The house was faultless - it was immaculately clean and had

a lovely aroma. What was impressive is that there is such loyalty amongst the team with most, if not all, of them, having such long years of service, which was lovely to hear. The team were professional, dedicated social care experts and were totally focused on everyone who was staying there. The activity board showed you everything that was going on that week - from getting your hair cut to having a sing-song in the afternoon. It all looked amazing. Nothing appeared like an effort or too much trouble for the team, which is always a concern for families when their loved ones either go for respite care or to stay longer. I thought it was absolutely lovely.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you for taking the time to review the care and support here at Uvedale. To know that the ethos of our home is so clear to see from the moment you entered the home is testament to the hard work…read more

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Review from Fiona W (Daughter of Resident) published on 25 January 2023 Submitted via Website • Report

Overall Experience

Mum has only been in the care home for a few months. During that time, I have always found all of the staff friendly, patient and caring. They all get to know the person and their needs, health problems and difficulties. When I have contacted the home or visited, they always know who Mum is and where

she is - room/lounge etc. During recent times of Covid and flu, I am assured that all residents are well looked after and in safe hands.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Many thanks for taking the time to review Uvedale Hall. I am so pleased to receive such a positive reflection on the care and support we provide.
With our very best wishes.

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Review from Margaret G (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report

Overall Experience

Dad moved in last year as he was finding it increasingly difficult to cope. The care and attention that he's received from all the staff can not be faulted. He very much enjoys all his meals and tapping his feet at the music events. He has got a few health problems, and the staff have been quick and

professional in their response.
Despite having to cope with the stresses of Covid and flu outbreaks, the staff are always cheerful, and nothing is too much trouble. I would absolutely recommend Uvedale Hall to anyone.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you so much for taking the time to review the love, care and support we provide here at Uvedale Hall.
Your recommendation of our services is greatly appreciated.
With our very best wishes, the…read more

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Review from Trish W (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report

Overall Experience

My mother has been a resident for six months now. She entered the care home after her husband of 70 years passed away. I had no idea how she would cope physically and emotionally with the huge change in her circumstances or even how she would take to life in a residential home. It was a critical time

for her, and she could have gone either way.
I cannot praise the manager and the team of Uvedale Hall enough for their dedication, consistency of care, kindness and gentleness towards my mother. She is treated with respect and dignity and fully involved in decisions about her care which is entirely tailored to her individual needs.
Her life has expanded; she is physically fitter and is more like her old self than she has been for many years. She loves the company and is stimulated by all the conversations and new relationships she is making. She is happy again and feels she is at home.
Thank you, Uvedale Hall, for your unfailing support and care for mum and our family.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you so very much for writing this review which encapsulates the love, care and support we strive to provide at Uvedale Hall.
To be part of this journey with your mum has truly been an honour.…read more

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Review from Thelma B (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report

Overall Experience

I am writing this review to say how much care and support the manager and staff have given my dad and my family when moving into Uvedale Hall. Dad was very unsettled about moving into his room after being very independent in his bungalow, but after a lot of talking and encouragement from us all, I am

pleased to say that he says he is extremely lucky to be in a nice room and everyone is so lovely and caring and he is now hopefully going to join in more activities! Thank you to all the team at Uvedale.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you so much for leaving us such a lovely review. The team here try their very best to provide a home-from-home environment with the very best care, love and support given to our residents. With…read more

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Review from E A (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report

Overall Experience

My mum has been a resident at Uvedale for three months. To recommend a care home to my mother would have been very distressing to her. I must say, for someone who was very worried about living in a care home, Mum has had an easy transition to Uvedale and has settled in very well. Uvedale staff have

been very respectful of Mum's needs. They are always very kind and have a very happy disposition. I am very happy to have Mum stay at Uvedale. I know she is well cared for. One of the most important aspects to me, is the ability to have conversations with staff about Mum's care. They are always available and I trust them to let me know of any concerns they may have. It really feels like a home and a family.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you for your review and comments regarding the care and support we provide for your mum. We are so pleased to hear that you feel we are a real 'home' and that our ethos of treating our residents…read more

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Review from Michael G (Son of Resident) published on 13 January 2023 Submitted via Website • Report

Overall Experience

My father once again has a twinkle in his eye! He has been much more sprightly since his stay at Uvedale. He enjoys the food, which he says is very good, but possibly I think he mostly enjoys the friendly banter with the staff. The staff, I have to say, I've always found to be wonderful and are quick

to enjoy a little bit of friendly banter, which I think most importantly makes for a very happy atmosphere. It would also seem to me that the staff are very ready to go above and beyond that which is needed, more so indeed during the last few weeks with all the problems that covid, flu and all other viruses that have dominated the lives of everyone within the home. I would imagine that it has been a very trying time for all concerned. I would also like to say that I really rather enjoyed the Christmas decorations, very imaginative and attractive. A very big thank you to team Uvedale. Highly recommended.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you so much for this fabulous review and surmise of Uvedale Hall. To know that the home both environmentally, socially and most important from a care perspective has resonated in this way with…read more

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Review from T M (Granddaughter of Resident) published on 10 November 2022 Submitted via Website • Report

Overall Experience

I visit my grandmother weekly at Uvedale Hall. All the staff are wonderful and greet me with happy smiles. My grandmother's health is deteriorating, but they make sure she is comfortable and always encourage her to have a chat and join in with the activities. She is treated with so much kindness and

respect, and I feel very humbled that they care so much. I am so very happy that I found such an amazing place for my grandma to live out her later years.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you for taking the time to review Uvedale. We feel very lucky and truly honoured to have your grandmother in our care. I will ensure all the staff are aware of your review and kind words. With…read more

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Review from Marilyn A (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report

Overall Experience

My mother has been very happy at Uvedale and is well looked after by the caring staff. There is a lovely atmosphere in the home and she enjoys the activities that are organised for them. The staff understand my mum's needs and all go that extra mile to help.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you so much for leaving us this review, we all try our very best to ensure that we provide a home-from-home environment for our Uvedale family and make sure that their needs, wants and wishes…read more

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Review from Pauline C (Nephew of Resident) published on 29 June 2022 Submitted via Website • Report

Overall Experience

Our uncle was trying to manage on his own but after Covid, he became depressed and lonely. Moving him to Uvedale Hall has given him a new lease of life. The staff and management are wonderful, working hard to create a family atmosphere. The care and food are excellent. The gardens are peaceful and well

kept. The bedrooms and community spaces are very well maintained. Highly recommend Uvedale Hall.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

Thank you for such a wonderful reflection of Uvedale Hall and the team that work there. We strive to ensure our residents and their loved ones are part of our family, and you and your uncle are no…read more

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Review from A H (Son of Resident) published on 29 June 2022 Submitted via Website • Report

Overall Experience

I am consistently impressed by the care, consideration and good humour with which my mother is treated by the care staff at Uvedale. I always feel that she is treated as an individual and she has told me how much she enjoys the little personal interactions that she has with them. The management staff

are equally kind and thoughtful towards my mother's visitors. The pandemic has made the provision of care so much more difficult all round. I admire hugely the way in which Uvedale staff have performed in this public health crisis.

Reply from Suzanne York, Registered Home Manager at Uvedale Hall

As a team, we always strive to do the best we can for our residents and their loved ones, so thank you very much for acknowledging this and taking the time to give us this fabulous review. Your mother…read more

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Uvedale Hall Reviews (93)

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