
An absolute par-excellent care home that shows efficiency and professionalismKim M(Granddaughter of Resident/Service User)

Lovely caring staff. Residents are the main priority and the staff always have a smile on there faceMandy E(Daughter of Resident/Service User)


An absolute par-excellent care home that shows efficiency and professionalismKim M(Granddaughter of Resident/Service User)

Lovely caring staff. Residents are the main priority and the staff always have a smile on there faceMandy E(Daughter of Resident/Service User)


Bernash Care Home is a luxurious care home set in the heart of Bristol and offers dementia care, residential care, respite and day care.
Leaving home can be a challenging time, so to ensure the smoothest transition, Bernash Care Home boasts an authentic ‘home from home’ experience to help new residents settle.
Established since 1982, this traditional detached residential property, feels less like a hospital ward and more like a home. With...
Care Provided by Bernash Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bernash Care Home for full pricing details and T&Cs.
Contact Bernash Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Young at Heart Care Homes Ltd
- Private Owned
Person in charge
- Shelley Turnball(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2010
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (18)
Visiting
- The Home welcomes visitors but would strongly advise not to visit during lunch time periods.
Parking
- There is a driveway and cars permitted to park anywhere along the main road.
Bernash Care Home Reviews (101)
Bernash Care Home has a Review Score of 9.8 (9.841) out of 10, based on 17 reviews in the last 2 years.
Over all time Bernash Care Home has 101 reviews.
We were greeted by Shelley the manager prior to my sisters admission who was absolutely wonderful in showing us around and her professional approach was exemplary and her knowledge and advice was brilliant. The whole team at Bernash are caring helpful staff who go that extra mile to give the best to the residents, there is lots of fun and activities and the meal options are wonderful with lots of tea breaks and cakes etc.We are so happy that my sister is here at Bernash as she has been more relaxed and we no she feels safe and cared for, we couldn't ask for anything better as this is the best.. a big thank you to Shelley and her team.
Your kind comments about our team mean so much. Every member of staff is dedicated to creating a...
My aunty has been at Bernash for a few weeks..After looking at a few homes and being upset with what we saw we went to look at Bernash and all I can say is OMG! From the minute we knocked on the door and stepped inside we could tell immediately that this home is amazing.Every single member of staff was welcoming and looked so happy to be working there.The care manager Shelley is fantastic and showed us around and we were blown away.The residents are all happy chatting away and they are all clean and cared for.This is when we decided this was the perfect home for our aunt.Bernash is outstanding we can't thank them enough for all they do.visiting our aunt is a joy in this home it's fantastic.The food is really homely and nutritious.The whole place is spotless.Every person living here is so well looked after and happy.our aunt has settled so well we are over the moon couldn't be in a better place.to know she's safe and cared for so well is wonderful
Reading your kind words truly means the world to all of us at Bernash. It was a pleasure to meet you and your family, and I am so pleased that from your very first visit you felt the warmth, care and welcoming atmosphere that we work so hard to create...
The staff are fantastic, caring, professional, hard working and each comes with a great sense of humor and knowledge of all the residents inside out.
They all work so hard to make sure all residents are happy and have activities each day to do.
They all love the music, dancing and the managers little dog Nova!!
Shelley goes above and beyond and has helped me and my sister so much with out aunt.
Our aunt is now happy and safe living at Burnash and we have had a huge weight lifted off our shoulders knowing she is receiving the best care possible!
Thank you everyone at Burnash!
Choosing a care home for a loved one is never an easy decision, so we are honoured that you trusted us to care for your aunt. It has been a pleasure getting to know her, and seeing her happy,...
Mum went into Bernash the end of 2025. Mum was no longer safe at home, it wasn't easy for myself and my sisters to make the decision for Mum to go into a care home, but needed!! We have found Bernash to be friendly, all staff are professional, always a smile on their faces. The care the give the residents is individual care which is whats needed, they really get to know the residents. It's very much home from home. I can't think of where better for Mum. As a family we are very happy with Bernash.
We understand how difficult the decision can be to move a loved one into a care home, and we're so pleased to hear that you and your family feel reassured and happy with Mum's...
THe Patients are offered plenty of drinks with whatever they request,also plenty of snacks and always birthday cake when its someones birthday thats Patients or staff.
Patients all join in with the activites also the staff are there if any need help.
It's wonderful to know that you appreciate the way our...
The manager is present and engages with residents and relatives with openness and transparency
There are many activities for able residents to participate in and the atmosphere is happy and filled with fun and laughter.
The room is small and basic but that doesn't matter as it's the care that counts here.
Highly recommend the team and we can't thank them enough for all that they do.
We are especially pleased that you've highlighted the dedication of our staff and the...
All the residents looks clean and well looked after, and happy, lovely home, Im pleased we were able to get my brother in and he's happy.
Thank you so much for your kind and thoughtful review. It truly means a lot to our team to know your brother is happy and well cared for. We're dedicated to creating a warm, supportive environment for all our residents, and your words are greatly appreciated. Best wishes
My mum moved into Bernash at the end of 2025. It was an upsetting decision and time for our family. However, any doubts or concerns I had were quickly gone. The staff are all kind, caring and considerate to both the residents and visitors. My mum has 24 hour care and the company of staff, other residents and the many visitors that visit Bernash daily. The staff have taken the time to get to know my mum, her likes and dislikes.
The home itself is warm and clean. Any questions you have are answered and everyone is happy to help. Activities are run for the residents to help keep them motivated and alert and visitors are invited to join in. Special occasions such as birthdays etc are celebrated and each resident gets their special day. A nurse goes to the home weekly to check on the residents and will help with any health queries i might have about my mum. They also have a hairdresser who visits the home and for a reasonable fee they will wash, cut and blow dry the residents.
Our staff work hard to create a warm, caring environment and to get to know each resident as an...
We moved our mum into Bernash in January this year. We were so upset at having to make the decision but the staff have been wonderful. The care is amazing, the staff are so lovely and the place feels homely. My mum is happy, well cared for and eating so much better than when she was at home. The residents have plenty to do and there are always lots of activities planned. Residents families are made to feel welcome to visit at any time.
Our team take great pride in...
We were worried about putting mum into care but the staff at Bernash have been absolutely fantastic. Lots of activities and staff go above and beyond. Home always clean and tidy and the care for residents is fantastic. I can now spend quality time with mum. The staff quickly get to know each resident and encourage them to join in with everyone. They also celebrate days such as valentines and make each resident feel special and welcome.
Thank-you so much for your kind words and for taking the time to share your experience. We understand how difficult it can be to make the decision to move a loved one into care, so it means a great deal to hear that you feel confident and happy with the support your mum is receiving at...
We have moved my mum in Jan 2025 to the home. We have been very impressed with the care she has received. There are plenty of activities for her to join in with. They decorate the home depending on whats being celebrated ie - valentines, Easter, mothers day. It makes it looking very cheerful. If anything has happened to mum they will ring and inform me of whats happened. Very happy that mum has moved here.
Thank you so much for your lovely review of our home. Your wonderful feedback and 5-star scores will be shared with the Bernash team. Best wishes
My mother-in-law moved to this home in Jan 2025. We have been very impressed with the level of care she has received. Nothing is too much trouble and she is well looked after. It can be very stressful moving loved ones into a home but the staff have helped us all the way. There are lots of activities for her to join in with and there is always something going on. They decorate the home when celebrating different holidays which make it.
Thank you so much for writing such a lovely review of our home and staff. It makes me immensely proud, and I will be sure to pass on your wonderful comments to all the staff. Best wishes to you and your family.
If it wasn't for Bernash I'm not sure what situation my mum would have been in now . I can now enjoy quality time with mum rather than being her carer , she is safe and I sleep much better at night knowing she has the support and care 24/7 which I'm unable to provide .
He did not make life easy for the staff at Bernash but they were unfailing patient in caring for him and eventually they won him over.
As a family we were very happy with the care he received at Bernash. The staff are great and there always appeared to be a happy and settled team on who they understood the needs of the residents.
My mum was well cared for and treated with dignity and respect. The staff are always patient and kind. Bernash was always a clean and tidy environment. My mum enjoyed the activities that were provided.
The staff at Bernash Care Home always show my cousin kindness and respect. sorry to say not always afforded to them by my cousin. I always receive a warm welcome from the staff when I visit. They have a hard job. Thank you!
They dealt with all my requests with cheerfulness and efficiency.
Ah thank-you so much for your lovely review, it was a pleasure to look after you. Best wishes.
I should have had no worries at all as the service was amazing and the care shown to my family member was of the best quality.
The staff really care - especially the manager who has the patience of a saint.
My grandmother has settled well and I now know that she is in the best place and in the safest pair of hands.
My mother has been living in Bernash Care Home for about six months. The prospect of transferring her from her own home into care was distressing, but as soon as the manager and her team were involved they did everything they could to carry the burden of the process, taking exceptional care of my mother and us as a family, making the move as easy as possible for all concerned. Staff's expertise is reassuring. This really is a ‘care’ home. Every member of staff, whether the manager, the care team/leaders, or those responsible for finance, catering, maintenance or cleaning, are friendly and seem to really know and care for my mother, understanding her unique needs, behaviours and interests and giving her time and attention. Bernash is welcoming to family and friends, and open and thorough in its communication. I have visited quite a few specialist care facilities, but none have compared with Bernash in terms of the sense of family and genuine feeing of ‘home’ that it provides.
Thank-you so much for writing such a lovely review of our home, it makes me immensely proud of all the staff and I will pass on your comments. Best wishes.
My sister and I have nothing but praise for the way our mum was looked after. Mum went into Bernash Care Home in 2021 and passed away in February 2023 and during that time the care she received was exceptional. We visited regularly and we were always welcomed warmly by the staff. We witnessed residents treated with dignity and respect. Every concern we had was dealt with immediately and with professionalism. Mum's final few weeks were difficult because she was in pain but the staff went above and beyond to make her comfortable. We have huge respect for the job the manager and her team do and are incredibly thankful Mum was able to spend her last years at Bernash.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 10 July 2026We currently have 1 beautiful newly decorated room available with en-suite. Please contact the home if you require a bed.
News (0) & Events (0)
There are no news items for Bernash Care Home.
There are no upcoming events for Bernash Care Home.
Awards / Recognitions (8)
- 31 Jan 2024Recipient: Young at Heart Care Homes Ltd
- 28 Feb 2023Recipient: Young at Heart Care Homes Ltd
- 30 Jun 2022Recipient: Young at Heart Care Homes Ltd
Accreditations
There are no accreditations posted yet for Bernash Care Home.
Meet the Team (6)

Shelley came to Bernash Care Home after successfully managing a local Dementia Care Home for over nine years. She started her career as a Care Assistant in 1997 and quickly moved through the ranks, completing IOSH Certificate in Health & Safety and Dementia Care Level 2, NVQ Level 4 in Health & Social Care, and Leadership & Management Level 5. Shelley’s ambition as a child was to become a nurse, but by default moved into a leadership and management role within the care sector. She arrived at Bernash Care Home in August 2016 and successfully assisted Corporate Management to effect change and gain the confidence of CQC to award us with an overall ‘Good’ rating. Outside of work Shelley likes to spend time with her children, enjoyed Arts and Crafts, socialising with friends and holidaying at her caravan in Westbay.

Jo Coles has worked in Care since 2009, working her way up from carer to team leader. Jo has completed an NVQ Level 2 and 3 in Health and Social Care. She has also completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. In her spare time, Jo enjoys socialising with friends, spending time with her children, grandchildren and her 3 dogs.

Marion Wilcox or “Maz” as she likes to be known has worked at Bernash Care Home for six years. She has completed her care certificate and prior to joining the team at Bernash, she worked in nursing homes, psychiatric hospitals and with learning difficulties. Maz has a keen interest in cooking and successfully attained a food hygiene certificate. She has a passion for working in the care sector – to her, caring is not just a job, it’s a vocation and she enjoys making a difference to someone’s life. Outside of work she loves spending time with her family and socialising with friends – she also has a penchant for karaoke!

Katie has been working in care for 17 years, with experience gained at the BRI Hospital for 3 years as well Bernash. Katie has passed her NVQ Level 2 qualification in Care and is currently working on her NVQ Level 3, as well as completing all in house training. Katie enjoys socialising with the residents and bringing a smile to their faces. At home, Katie enjoys spending time with her children and sewing children’s toys.

Meg has worked at Bernash for 8 years, starting as a part time care assistant and working her way up to Team Leader. Meg has completed NVQ Levels 2 and 3 in Care and she is currently working towards NVQ level 4 as well as completing all in house training. Meg enjoys interacting with our residents and has great pleasure in seeing them happy and well looked after. Outside of work Meg enjoys spending time with her 3 children.

Laura has worked at Bernash since December 2018. Laura started as Domestic but soon moved to Cooking for the residents and is now our Administrator, so Laura has good knowledge of various roles within the home. Laura previously worked for a top law firm within Bristol and has also gained qualifications including NVQ levels 2 & 3 in Business Administration and a Diploma in Legal Accounts. Laura has a passion for working with the elderly, especially residents with dementia after experiencing her grandparents suffer with the illness and helped care for them for many years. Laura’s interests outside of work is spending time with her daughter and other family and friends including her dog ‘Marley’.
Frequently Asked Questions about Bernash Care Home
What types of Care is Bernash Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bernash Care Home have?
There are 21 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Bernash Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bernash Care Home to the centre of Bristol?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bernash Care Home to verify any information. View our terms and conditions. Bernash Care Home has an Enhanced Service -more info.