St Anne's

Thank you

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St Anne's care home is an exceptional care home. It is friendly, clean and very welcoming. The staff are brilliant and give my mother everything she needs. This is her second visit here and, as a family we feel she is in a very safe, secure and nurturing environment. Thank you to everyone who I communicated with, you were all very kind and helpful. I would definitely recommend St Anne's to anyone looking for peace of mind and an enjoyable stay.

Staff are always pleasant, helpful and friendly.

Always impressed by the friendly and attentive attitude and behaviour of the staff at St Annes toward both the residents and family visitors. The home feels both welcoming, supportive, secure and is consistently spotlessly clean and warm.

We are delighted my mother has a place at St Annes care home. The staff are so kind and take very good care of mum. Her lovely room really feels like home. Although my mother cannot always participate lots of activities are organised and everything is done to create a lovely atmosphere. Many thanks to all the staff!

Thank you and staff for all you had done caring for mum. She was a very quiet and nervous person but was beginning to become more sociable as time passed. It's a shame her time at St Anne's Saltash was shorter than expected but I know she felt safe and cared for, which in turn made me feel I had ensured she was in a good caring place. Thank you all.

From the first phone call to enquire about availability to nan's last day at the home, all staff I encountered were welcoming and accommodating. Nan was well looked after and fed very well. When she became poorly the staff not only cared for her but looked after myself and my dad (asking if we wanted tea/coffee or anything to eat, whilst we were sat with her). I cannot thank them enough for all their support and kind words at the end. Anyone who stays here will have the best time and be looked after very well.

I just hope that Anchor recognise what great staff they have and make them feel appreciated and that they can overcome the issues. Thank you so very much x

The home continues to provide a caring and safe environment. My father passed away at the start of September, and the staff could not have been more supportive of both Mum and the rest of the family. Excellent service.

My mother stayed here for a 2 week respite with the option of ongoing care here! As soon as we walked though the door it was homely and welcoming! Her room was clean and spacious even had a little kitchenette so she could have a little bit of independence if she wanted it! The dining room, Day room and tv room are bright and airy, and all in the 1950's style with was lovely! The food looked amazing! The staff went above and beyond to help her settle in and make her feel safe and welcome! I would love to be in a home like this when my time comes! Thank you St Anns for making it so nice for mum and for making a stressful situation into an easy one!

My mother passed away in June and our family are indebted to all the amazing staff at St Annes. They were compassionate, kind, empathetic and cared for us too. It is a great comfort to our family; we shall be eternally grateful.

GP response to requests for Primary care is very good.

Everyone at the home are extremely pleasant. They are patent and kind. They take the time to learn about the resident, family connections etc. They take time to find out their favourite needs, where they like to go, what time they like to go to bed and what time they like to get up. All in all an extremely pleasant atmosphere to be in.

As a family we have been so pleased with the care and welcome at St. Anne's. We are happy to see how dad has settled, and are truly appreciative of the team, and their kindness.

On Mum's return, she was lavished with attention which eased her worries about coming back, they are always very attentive and caring.

My mum has dementia and spent time in hospital. She was very anxious about returning. They were brilliant, made her feel welcome and restored her confidence. She is now happy and feels like she is at home.

5-star treatment given at all times.

The difficult last week of her life was full of warmth, care, and kindness from all members of staff. Thank you from all our family.

The staff at St Anne's continue to provide a high standard of compassionate and positive care for Mum who has now been a resident for nearly two years. As her needs have changed over that time they have been responsive in altering her care plan and take a truly person-centred approach. St Anne's is a positive environment both in terms of the high standard of decor and cleanliness but also due to the warm, welcoming and cheerful attitude of the staff. Thank you again for all that you are doing.