St Anne's

Plougastel Drive, Off Callington Road, Saltash PL12 6DJ
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9.9 57 Reviews
  • St Anne's, Saltash
Anchor’s St Anne's, in Saltash, is a purpose-built home supporting up to 33 older people to live a comfortable lifestyle, as well as providing dementia care. It was rated Outstanding by the CQC in their most recent report in March 2021 and continues to welcome new residents.

The home is located in a quiet area within a short distance of the River Tamar and the Tamar Bridge. A range of care services is available at St Anne's, including convalescence care, respite care, trial stays and long term care.

Residents can participate in stimulating activities organised by the care team, taking into account individual and group interests. These take place in both the home and the local community.

Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Residents are offered menus which are freshly made by a highly trained catering team, using locally sourced produce where possible.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

They ensure they provide the highest quality services by continually reinvesting profits back into its retirement properties and care homes, striving to exceed expectations and raise standards.
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Care Provided by St Anne's

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1342
  • Self-Funded Residential Dementia Care: from £1342
  • RESPITE Self-Funded Residential Care: from £1342
  • RESPITE Self-Funded Residential Dementia Care: from £1342

Our colleagues at St Anne's will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact St Anne's to find out the exact price for your requirements.

Contact St Anne's to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Anne's to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Lisa Honeywell (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact St Anne's directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Visitors are welcome at St Anne's.

Parking

  • On site parking is available, including disabled parking spaces.

St Anne's Reviews (57)

9.9

St Anne's has a Review Score of 9.9 (9.879) out of 10, based on 20 reviews in the last 2 years.
Over all time St Anne's has 57 reviews.

Overall Experience
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Review from Andrew B (Son of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed here for a 2 week respite with the option of ongoing care here! As soon as we walked though the door it was homely and welcoming! Her room was clean and spacious even had a little kitchenette so she could have a little bit of independence if she wanted it! The dining room, Day room
and tv room are bright and airy, and all in the 1950's style with was lovely! The food looked amazing! The staff went above and beyond to help her settle in and make her feel safe and welcome! I would love to be in a home like this when my time comes! Thank you St Anns for making it so nice for mum and for making a stressful situation into an easy one!
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Review from J H (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was fortunate to spend the final 2 and a half years of her life in this care home. When you walk through the doors, it feels so different to the archetypal care home. It's light, bright and modern, no unpleasant aromas and a cheerful welcome from all the staff you encounter. It feels like
a hotel rather than a residential home.
My mother's room was amazing. Ensuite facilities and a small kitchenette which made her feel self contained and safe. She valued her privacy and this was very important in helping her settle and feel at home. She had a choice of eating in the dining room with the other residents or staying in her room. The staff always facilitated her choices and she appreciated their efforts.
The food is exemplary and of a high standard.
My mother passed away in June and our family are indebted to all the amazing staff at St Annes. They were compassionate, kind, empathetic and cared for us too. It is a great comfort to our family; we shall be eternally grateful.
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Review from J T (Son of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at St Anne's for 18months now and he's very happy here. I can't fault St Anne's- the staff from top to bottom are all amazing. Communication is excellent, care first class, food very good and all cooked on site by wonderful kitchen staff.
GP response to requests for Primary care is very
good.
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Review from Linda K (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at the home are extremely pleasant. They are patent and kind. They take the time to learn about the resident, family connections etc. They take time to find out their favourite needs, where they like to go, what time they like to go to bed and what time they like to get up. All in all an extremely
pleasant atmosphere to be in.
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Review from Nick R (Son of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An overwhelming friendly & relaxed atmosphere is evident as soon as enter St Anne's. All staff are friendly & welcoming to visitors & staff alike who respond very positively in the supportive approach throughout the care home.
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Review from J T (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we have been so pleased with the care and welcome at St. Anne's. We are happy to see how dad has settled, and are truly appreciative of the team, and their kindness.
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Review from N W (Son of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, Mum was recently admitted to hospital for a period and they commented how good her results were in terms of Mum's conditions, meds etc.
On Mum's return, she was lavished with attention which eased her worries about coming back, they are always very attentive and caring.
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Review from Michael W (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has dementia and spent time in hospital. She was very anxious about returning. They were brilliant, made her feel welcome and restored her confidence. She is now happy and feels like she is at home.
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Review from Jan A (Niece of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunty was a resident of St Anne's Care Home and was treated so well, she loved it there. All staff are marvellous and nothing is ever too much to do. Strongly Recommend.
5-star treatment given at all times.
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Review from A S (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at St Anne's for the wonderful care and kindness shown to Mum and ourselves over the last 4 years.
The difficult last week of her life was full of warmth, care, and kindness from all members of staff. Thank you from all our family.
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Review from Michael H (Son-in-law of Resident) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at St Anne's continue to provide a high standard of compassionate and positive care for Mum who has now been a resident for nearly two years. As her needs have changed over that time they have been responsive in altering her care plan and take a truly person-centred approach. St Anne's is
a positive environment both in terms of the high standard of decor and cleanliness but also due to the warm, welcoming and cheerful attitude of the staff. Thank you again for all that you are doing.
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Review from M B (Son of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We viewed St Anne's when it became necessary to source residential care for my Mother. We were so impressed!
Staff - Everybody we encountered was friendly and welcoming. It also struck us that St Anne's is well-staffed.
Premises - so clean and well maintained. Careful thought has been given to make
it as near to a home from home as possible.
My Mother after a difficult start has now settled in and is well cared for. Many thanks.
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Review from G B (Son of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of St Anne's for the last two years and recently celebrated her 100th birthday. St Anne's put on a 100th birthday party for residents and family on the big day and ensured that the occasion was marked in style. A few days later St Anne's provided the upstairs lounge for
a small family and friends party which was attended by the local mayor. Both parties were greatly enjoyed by Mum and all who attended. Over the last two years my mum has been looked after with great love and care by all the staff at St Anne's. She greatly enjoys the many activities organised by St Anne's, especially the singing. Our family greatly appreciates the care and kindness Mum is shown. St Anne's is a great place for the residents to live. It is a safe and caring environment.
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Review from V W (Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent time, helped me recuperate after illness.
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Review from Emma H (Granddaughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care home. Staff could not do enough for my nan and nothing was too much. We celebrated her birthday this month and they went beyond to make her feel special on her day. Honestly, it's the best home and like I said the staff are amazing.
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Review from S R (Son of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here just over a year now and what a difference your care home has made to Mum's and my life. A few early disappointments but once I got used to what you do for Mum overall has been excellent. All the staff are very caring and helpful whenever I visit and most importantly whenever I visit
and most important Mum is happy with you all. So thanks for looking after her.
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Review from J K (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother only arrived a couple of weeks ago and was very nervous but was made to feel at ease straight away by the lovely staff. St Anne's has exceeded my expectations the whole service i.e. staff, care, room, food are fab. Thank you to all the staff you are amazing.
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Review from Kerry W (Son of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Anne's is a superb care home. I am very grateful that my mother was able to find a home here. The staff are friendly, caring, kind and provide a happy atmosphere. My brother and I have excellent communication with the management and feel included in our mother's care.
Her room is clean, bright and
comfortable with an interesting view. The management have worked hard to create a stimulating environment. Staff sometimes struggle to keep up with multiple demands in their time but work hard to respond to needs as quickly as possible. Overall - excellent! Many thanks!
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Review from M E (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring home with friendly welcoming staff. Mum receives excellent care and support by all staff.
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Review from S C (Husband of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Anne's was chosen because of the interaction between carers and residents. It was not just for show! It happens all the time and confirms our choice.
My wife has settled in well and being well cared for, a tremendous weight off my mind.
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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for St Anne's is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for St Anne's is calculated as follows: ( (211 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 239 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Anne's is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Lisa

Lisa Honeywell

Job Title: Home Manager

Hello, I’m Lisa, the Home Manager. I’ve worked in care for over 22 years and truly enjoy creating a safe, welcoming environment for residents, families, and staff. I believe in a personal approach and love getting to know everyone and building a rapport and gaining their trust to ensure our residents receive their care, their way! My door is always open, whether you have a question, concern, or just want a friendly chat.

Dafnie

Dafnie Rowe

Job Title: Deputy Manager

Hi, I’m Dafnie, Deputy Manager here at the home. I support the team in delivering high-quality, person-centred care each day.


With a background in residential care for over 15 years, I’m passionate about making a difference in our residents’ lives and supporting their well-being. I'm always happy to help and enjoy being part of such a dedicated, caring team.

Sharon

Sharon Trevarthen

Job Title: Administrator

Hello! I’m Sharon, the Home Administrator. I take care of the behind-the-scenes work, from handling enquiries and paperwork to supporting families and staff. I’ve worked in administration for over 30 years and love the variety each day brings. If you need assistance or just want to say hello, I’m always here to help!

Frequently Asked Questions about St Anne's

What types of Care is St Anne's registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Anne's have?

There are 33 Single Rooms.

What are the Facilities & Services at St Anne's?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Anne's to the centre of Saltash?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Anne's to verify any information. View our terms and conditions. St Anne's has an Enhanced Service - more info.