St Anne's

Plougastel Drive, Off Callington Road, Saltash PL12 6DJ
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9.9 61 Reviews
  • St Anne's, Saltash
Anchor’s St Anne's, in Saltash supports up to 33 older people to live a comfortable lifestyle, as well as providing dementia care. The home continues welcome new residents.

The home is located in a quiet area within a short distance of the River Tamar and the Tamar Bridge.

A range of care services is available at St Anne's, including convalescence care, respite care, trial stays and long term care.

Residents can participate in stimulating activities organised by the care team, taking into account individual and group interests. These take place in both the home and the local community.

Residents are offered menus which are freshly made by a highly trained catering team, using locally sourced produce where possible.
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Care Provided by St Anne's

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1342
  • Self-Funded Residential Dementia Care: from £1342
  • RESPITE Self-Funded Residential Care: from £1342
  • RESPITE Self-Funded Residential Dementia Care: from £1342

Our colleagues at St Anne's will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact St Anne's to find out the exact price for your requirements.

Contact St Anne's to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Anne's to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Lisa Honeywell (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Visitors are welcome at St Anne's.

Parking

  • On site parking is available, including disabled parking spaces.

St Anne's Reviews (61)

9.9

St Anne's has a Review Score of 9.9 (9.864) out of 10, based on 21 reviews in the last 2 years.
Over all time St Anne's has 61 reviews.

Overall Experience
  • 58
  • 3
  • 0
  • 0
  • 0
Date Published
  • 61
  • 6
  • 12
  • 21
  • 40
Reviewer Connection to St Anne's
  • 34
  • 13
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
Total of 61, showing 61-61
Review from Brenda F (Daughter of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum 89 years has lived in St Anne's for the last 9 months. She has a great quality of life there. Management and staff are friendly and kind, always have time to listen, respect residents and their families. Food is excellent, huge choice of meals. Very clean. Day trips out, BBQ, singers. hair and
nails on Tuesdays., activities everyday. Lovely gardens, safe and secure. Rooms have a large bathroom, fridge, sink, wardrobe, large storage cupboard, and kept very clean. It's like a 5 star hotel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for St Anne's is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for St Anne's is calculated as follows: ( (218 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 250 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Anne's is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (3)

Lisa

Lisa Honeywell

Job Title: Home Manager

Hello, I’m Lisa, the Home Manager. I’ve worked in care for over 22 years and truly enjoy creating a safe, welcoming environment for residents, families, and staff. I believe in a personal approach and love getting to know everyone and building a rapport and gaining their trust to ensure our residents receive their care, their way! My door is always open, whether you have a question, concern, or just want a friendly chat.

Dafnie

Dafnie Rowe

Job Title: Deputy Manager

Hi, I’m Dafnie, Deputy Manager here at the home. I support the team in delivering high-quality, person-centred care each day.


With a background in residential care for over 15 years, I’m passionate about making a difference in our residents’ lives and supporting their well-being. I'm always happy to help and enjoy being part of such a dedicated, caring team.

Sharon

Sharon Trevarthen

Job Title: Administrator

Hello! I’m Sharon, the Home Administrator. I take care of the behind-the-scenes work, from handling enquiries and paperwork to supporting families and staff. I’ve worked in administration for over 30 years and love the variety each day brings. If you need assistance or just want to say hello, I’m always here to help!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Anne's to verify any information. View our terms and conditions. St Anne's has an Enhanced Service - more info.