Arcot House, in Sidmouth, Devon, is a twenty-three capacity care accommodation run by a dedicated team of carers, eager to provide effective care and lifestyle solutions for people with elderly care needs.
The service looks to maintain strong links throughout the local community and to empower residents in the pursuit of a satisfying retirement, with hobbies and entertainments encouraged.
Arcot House was rated 'Outstanding' by the Care Quality Commission on 18 May 2017, being rated 'Outstanding' in all five domains of inspection.
Group: Doveleigh Care Ltd
Person in charge: Samantha Evens (Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 60+.
Single Rooms: 23
Rooms with ensuite WC: 8
Facilities & Services: Own GP if required • Own Furniture if required • Minibus or other transport • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Arcot House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Arcot House has a Review Score of 9.9 (9.929)
The Review Score of 9.9 (maximum of 10) for Arcot House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 54 Reviews over all time. This Average Rating is also the rating value for Arcot House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.929 for Arcot House is calculated as follows: ( (600 Excellents x 5) + (46 Goods x 4) ) ÷ 646 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Arcot House is based on 21 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 21 Reviews ÷ 4.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by D A (Resident) on Tuesday 19 September 2017. Relates to September 2017.
I think the home is excellent.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Kieron S (Friend of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Whenever I come here, I'm always made welcome and the staff seem very pleased to see me!
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Lesley T (Mother of Resident) on Monday 20 March 2017. Relates to February 2017.
It's like a home from home with wonderful staff. The manager is fantastic and would certainly recommend to anyone.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Therese S (Daughter of Resident) on Sunday 12 March 2017. Relates to March 2017.
The Management and staff at Arcot House are absolutely fantastic. The Home is friendly and welcoming. We are made to feel like part of the family by all the staff. Mum is content and well looked after. We couldn't ask for more. We are completely confident in their care of Mum. We know she is safe there. I can't praise them enough. Mum has been there for 3 years now. They are amazing.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Alma S (Resident) on Wednesday 8 March 2017. Relates to February 2017.
The care home us a very sociable and approachable place. I was worried, but needn't have been.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Joyce K (Resident) on Wednesday 8 March 2017. Relates to February 2017.
Very very lovely place.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by A H (Niece of Resident) on Thursday 2 March 2017. Relates to January 2017.
My aunt is being cared for in the best possible way. She is 104 and her every need is carried out in the best of the ability of all the staff. The staff are always polite and spend a great deal of time making sure she is happy and content. They allow her to get up and go to bed when she wants to and not to their timetables!
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Mavis S (Resident) on Monday 23 January 2017. Relates to December 2016.
This is a wonderful place, I can't fault it. Everyone is so kind and caring I certainly would recommend to anyone needing care.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Phyllis H (Resident) on Thursday 19 January 2017. Relates to November 2016.
I like all the carers and enjoy going out in the car.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by F S (Resident) on Thursday 12 January 2017. Relates to December 2016.
I am very satisfied with the way I have been looked after and treated during my stay here. The caring side of things is excellent and the food and conditions very good indeed. I have no complaints whatsoever.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by M M (Friend of Resident) on Wednesday 11 January 2017. Relates to December 2016.
It is with great pleasure that I visit my friend in Arcot House I always feel welcomed both by my friend and the capable, caring staff. My friend enjoys her meals and I enjoyed a slice of delicious Christmas cake today. An excellent home.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Gertrude H (Resident) on Wednesday 14 December 2016. Relates to November 2016.
I have been extremely well looked after here. The staff are very attentive and caring and attend to my every need. I am really happy in my rooms and enjoy having so many of my own possessions around me. I am given a great deal of encouragement by the staff who keep me interested in many things. At times when I am not feeling so well they supervise me on a regular basis. I always feel that I am safe and well looked after.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by JS (Resident) on Monday 28 November 2016. Relates to November 2016.
I would say 'very good'. I am happy to stay at Arcot House. I think it's perfect here and I am happy to stay here.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Margaret C (Son of Resident) on Wednesday 23 November 2016. Relates to November 2016.
I like it here and I like the food. They are very nice.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Nancy M (Resident) on Tuesday 15 November 2016.
Really pleased. Happy excellent staff. Food, care etc, no worries as all my needs always met and more.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Peggy B (Resident) on Monday 14 November 2016. Relates to November 2016.
The staff are extremely kind and helpful. My room is lovely with beautiful views. I enjoy having my hair done by the visiting hairdresser. The food is very good and its nice having my family to come and join me for meals. I like doing the crosswords and bingo with the others, also the flower arranging and cake decorating.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Kathleen H (Resident) on Monday 14 November 2016. Relates to November 2016.
I think it is all good here.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jilleeta Y (Resident) on Friday 11 November 2016. Relates to November 2016.
Would be happy to recommend to anybody to this home. I came here for a rest as was unwell. I was happy and felt in a safe place and everybody was friendly and the staff were wonderful to us.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Valerie H (Friend of Resident) on Thursday 6 October 2016. Relates to September 2016.
I have spent a considerable amount of time at Arcot House over the last few weeks as a family friend of a resident. The care and consideration shown not only to the family but also to me as an outsider has been exemplary. Nothing has been too much trouble for the staff and every suggestion we made was acted upon. I have very good experience of both nursing and care homes, having had both parents, elderly relatives and a former partner all die in one or the other. I thought they all got really good care, but that demonstrated at Arcot House by all the staff surpasses it by far. It's a place I would like to spend final years in.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Do B (Daughter of Resident) on Friday 30 September 2016. Relates to September 2016.
From the moment I rang to see if there was any room for my father until he died (7 weeks) Arcot House has been AMAZING. The management are super efficient. The staff treated dad like a grandfather even when he was being difficult!! We were kept informed of every development and change in dad's condition. We live a long way away (4.5 hours away) and felt totally confident to leave dad in their care for a few days. The family and friends visiting dad were treated with respect and consideration - teas/coffee/cake/meals. I cannot thank all at Arcot House enough for their care of dad in his last few weeks of life.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Nina W (Daughter of Resident) on Friday 23 September 2016. Relates to September 2016.
My father came to Arcot House after a fall. He is 98 years old and has lived independently with minimum help until then. He has been treated with the utmost care and respect, and particular attention has been paid to his wishes. As his daughter,I and all the rest of the family have been made most welcome when we visit and we have been kept up to date with his condition. Sadly his heart is now failing. As his health deteriorates, Arcot House is managing his end of life care expertly and sympathetically. As a family, we are confident that he is in very good hands.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Deborah W (Daughter of Resident) on Thursday 18 August 2016. Relates to July 2016.
My mum was a resident at Arcot house for over one year before she sadly passed away at a good age of 93, mum was very well looked after and cared for, mum was very happy with all the staff and everything they did for and so was her family.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Sue E (Daughter of Resident) on Friday 22 July 2016. Relates to May 2016.
My father stayed at Arcot House while we took a holiday in May. He has now stayed a few times and really enjoys his time there. He loves the girls who all fuss over him and make him feel special. He always comments on the food being really good and how he enjoys trips out in the Dove Bug 2 with the activities organiser. Each time he comes home with stories of how he makes new friends which helps when we ask if he would like to return again. The answer will always be yes as it is like a second home to him now. Thank you to all of the staff for making dads time with you all so enjoyable.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Tony (Father-in-law of Resident) on Tuesday 5 July 2016. Relates to May 2016.
My father-in-law came here on a couple of occasions and he was well looked after by all the care staff. We would recommend to anyone.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by G W H (Resident) on Monday 6 June 2016. Relates to May 2016.
I found staff usually very friendly and helpful and a good atmosphere was created of course. The food was very tasty and clean plates were achieved easily by one and all. For myself I was not put off staying again if needed.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Ben H (Resident) on Friday 27 May 2016. Relates to May 2016.
I have now stayed at Arcot House a few times for respite care and each time I have noticed improvements. The home is looking really nice, clean and has a lovely homely atmosphere. It has been refurbished to a very high standard in the last few months, which I like. The staff are so welcoming and friendly, I think of them as extended family. I now look forward to my stays here and meeting everyone during activities provided by the home. I look at it here as my second home now. I would really recommend a visit.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Tom F (Resident) on Friday 27 May 2016. Relates to April 2016.
A happy environment and the staff were very attentive.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Michael S (Son of Resident) on Monday 18 April 2016. Relates to April 2016.
Very understanding and extremely helpful in every aspect of dads care and comfort not only towards dad but immediate family.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jack S (Resident) on Monday 18 April 2016. Relates to April 2016.
Staff are very friendly and caring. Entertainment good. Well looked after. Food good.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Graham S (Son-in-law of Resident) on Wednesday 10 February 2016. Relates to February 2016.
I visit my mother-in-law at least once a week and find the staff friendly. The home is very well presented and kept very clean, I can't imagine a better care home anywhere.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by M H (Daughter of Resident) on Tuesday 26 January 2016. Relates to January 2016.
All the staff are wonderful - extremely caring and considerate. They certainly try and attend to all the needs of everyone living at Arcot. I am so pleased that my mother was fortunate enough to get into Arcot. I live in Canada to it is a huge relief to know that my mother is being well cared for in Sidmouth.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Marian (Daughter of Resident) on Tuesday 26 January 2016. Relates to January 2016.
My mother has only been at Arcot House for two weeks but is already feeling very much at home. From the minute she arrived she and we were made to feel very welcome and nothing was too much trouble for the staff, who have all been very kind and friendly. My mum loves her room, is being very well looked after and is enjoying the tasty meals. She was understandably very apprehensive about moving to a care home, but it has been a very positive experience for both her and us and we are very grateful to everyone at Arcot.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Gary B (Son of Resident) on Wednesday 13 January 2016. Relates to December 2015.
I feel very comfortable. My mother is looked after very well and the staff are very approachable.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Fred M (Son of Resident) on Wednesday 6 January 2016. Relates to December 2015.
I have always found the staff extremely helpful, and in my experience and my partner and other siblings always seen the staff (all staff) to be 100% with all residents and mother could not be in a better care home.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by J S (Cousin of Resident) on Tuesday 22 December 2015. Relates to December 2015.
As the main relative of a resident in Arcot House I can honestly say that every aspect of the home has impressed me. The patience, love and care exhibited by managers and staff is exemplary. The furnishings are tasteful and comfortable. Outings are many, varied and interesting and each resident is treated as an individual and the staff bend over backwards to meet their special requests and requirement. I would be very happy to live here myself.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Shirley S (Daughter of Resident) on Thursday 17 December 2015. Relates to December 2015.
Mum has been at Arcot House since May 2014. I have nothing but praise for the staff. Mum is treated with care and kindness at all times. Everyone is so friendly towards us her family as well as to the residents in their care. I can think of no nicer place to live if 'home' is no longer
an option. It is a wonderful caring, friendly environment and knowing that mum is receiving such a high level of care helps to give us some peace of mind. We are extremely grateful that mum is being cared for in such a lovely place with such caring staff. I would be happy to recommend Arcot House to anyone.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Marion S (Daughter of Resident) on Monday 14 December 2015. Relates to December 2015.
This is such a warm, caring environment where the staff try and go the extra mile for all of their residents. Always a cheerful happy place where nothing is too much trouble. Always a welcome and smile at the door, residents seem content and as happy as they can be. Entertainment and involvement encouraged at all times. Reassurance by staff and time given when needed to all.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by J E M (Resident) on Friday 11 December 2015. Relates to December 2015.
I have my own basic bedroom furniture (except for bed - sing).
The friendliness of all staff is encouraged by the pictures allowed in my room.
Freedom of movement is allowed to some degree as I'm not allowed to "travel on my own".
The décor of the home whilst I have been in residence has all be attended to in a grand manner.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Zelda (Daughter of Resident) on Wednesday 9 December 2015. Relates to October 2015.
An excellent quiet, secure and comfortable home where mum feels safe and she can be cared for all day and night. She has always been happy when we visit and she is clean and tidy. She seems very comfortable with the carers and responds to them all well. It is great to know that she is being looked after so well, each and every day. Thank you all so much.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by John H (Husband of Resident) on Monday 7 December 2015. Relates to November 2015.
Attention and care are all first class - Thank you.
How likely would you be to recommend Arcot House? Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by K A (Granddaughter of Resident) on Wednesday 2 December 2015. Relates to November 2015.
All in all, the staff are very pleasant and helpful, and the home itself is nice. There have been times due to staff shortage, where I have had to make Nan's bed, and empty sanitary bins. The atmosphere is generally a nice one, though there is always room for improvement. Nan's personal care could be better, but that depends more on Nan allowing them to help her. There are some outstanding members of staff who go the extra mile to be kind, considerate and helpful.
How likely would you be to recommend Arcot House? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Keith Mills, Director at Arcot House responded to this review on 11 Dec 2015:
There has been no occasion since Doveleigh Care Ltd bought Arcot House in February this year that the home has been understaffed. As part of our quality assurance service, our staffing levels are regularly reviewed using a dependency score system.
Review submitted from a Website Submission by Anthony S (Son of Resident) on Tuesday 1 December 2015. Relates to November 2015.
My father moved into Arcot house in June this year. From the start of his stay the level of care from all members of staff has been excellent. The home is well managed and we are always kept informed of any issues. The quality of furniture and room decoration is very good and the food provided is of good
quality.
I was always concerned about the quality of care that my father would have but Arcot has more than exceeded my expectations
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Eric (Wife of Resident) on Monday 30 November 2015. Relates to November 2015.
I am very happy to leave Arcot House after visiting my husband. The staff always are very welcome, pleased to see with a smile, making it a pleasurable visit. It is very reassuring to leave knowing he's in such good hands. He is very well cared for socially with a library and lounge with first class easy choices with a multiplicity of games, an excellent fish tank with a very pleasing selection of tropical fish. There is a Stannah chair lift easy access to individual rooms. The dining room is a show piece with staff in attendance, it is a pleasure to dine.
How likely would you be to recommend Arcot House? Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by June P (Resident) on Friday 20 November 2015. Relates to November 2015.
I feel like heaven when I am home in Devon, to look out the window makes my cares go away. The girls are so kind they leave the rest behind. The girls are so nice - they're sugar and spice. The Manager is fair and she is always there to provide the love and care.
How likely would you be to recommend Arcot House? Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Stuart (Son of Resident) on Tuesday 17 November 2015. Relates to November 2015.
Very friendly.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Reg B (Husband of Resident) on Tuesday 3 November 2015. Relates to October 2015.
I am very happy with the staff at Arcot and the care my wife is receiving.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jill G (Resident) on Tuesday 27 October 2015. Relates to October 2015.
It is a lovely home and the staff are very kind and friendly.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Betty B (Resident) on Tuesday 27 October 2015. Relates to October 2015.
Very nice home, the staff very nice and friendly. My bedroom is nice. The home let me have my cat stay with me. I enjoyed the stay and I feel a lot better.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Don H (Husband of Resident) on Monday 26 October 2015. Relates to October 2015.
I cant fault it.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Donna T (Daughter of Resident) on Monday 19 October 2015. Relates to October 2015.
My Mother has recently moved into Arcot House and is settling quickly. My Parents both received a very warm welcome by the Arcot Team with my Father being encouraged to visit whenever he wishes. Dad has lunch with Mum several times a week which has helped them both to accept the situation and it is good that Dad feels a little bit spoilt as well. We have been able to personalise Mum's room and bring in her own furniture and pictures making it feel more like a home from home. Since her admission Mum has had a few falls but the staff have responded to this by introducing measures to minimise the risk and by encouraging her to mobilise, which has helped her balance as well as strengthen her legs.
Arcot House is very clean, bright and fresh smelling. There is a good activities programme and Mum has been out to the local garden centre for coffee already. The food is well presented and there is a choice on the menu with different diets accommodated.
Mum has only lived at Arcot House for a short period but we are all very impressed with the home and staff and would recommend Arcot House to anyone who needs care and companionship.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Barrie B (Resident) on Friday 16 October 2015. Relates to September 2015.
All the staff were excellent, very caring, helpful and friendly. The food was also very good and the staff assisted me as necessary at meal times. I was at Arcot House for nine days respite care and felt very "looked after" during my stay. Although wheelchair bound I still went out on two trips to the coast in their mini bus with the carer and enjoyed them. Thank you all.
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Website Submission by Richard Hindley (Nephew of Resident) on Monday 5 October 2015. Relates to October 2015.
From the moment that my aunt became a resident at Arcot House she has been looked after extremely well. The staff are cheerful, efficient, welcoming and extremely thorough. The house is very clean and the staff make sure that all aspects of my aunt's well-being and needs are catered for. Nothing is too much trouble for the staff who make it a point of really knowing their clients. The staff under the excellent management have made life at Arcot for my aunt extremely happy.
Considering she lived in her previous home for 93 years swearing that she would never move this is an extremely commendable achievement and speaks volumes for the dedication of all involved. It has been a great relief for our family to see my aunt being looked after so well and in such a clean and healthy environment. I am really grateful for all that the manager and her staff have done for my aunt and am full of admiration for the manner in which they carry out such arduous work in what is always a cheerful and welcoming way. The house not only provides an excellent service within the home but also take the clients out for trips around the area - something which adds much to my aunt's enjoyment and well-being. Thank you everyone
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Patricia S (Daughter of Resident) on Wednesday 26 August 2015.
My mother has been in Arcot Care home for over ten years and has seen many changes in all this time her care has been to a very high standard. The home itself has now been updated and all rooms and communal rooms have been brought up to a very high standard. Carer are full time which means residents get to know them all and build up a good rapport with them and the carers get to know each residents needs. I understand many residents are taken out regularly to various local attractions and have entertainment in the home. Unfortunately my mothers health does not allow her to join in these activities but enjoys her many games of scrabble with a member of staff in her room. As much as possible I feel Arcot is now a "Home from Home".
How likely would you be to recommend Arcot House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Lynda C (Daughter-in-law of Resident) on Monday 24 August 2015. Relates to August 2015.
I have always found the staff to be kind, caring and considerate. The home is clean and tidy and the rooms are bright and airy.
How likely would you be to recommend Arcot House? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Arcot House
