Arcot House

Arcot Gardens, Sidmouth EX10 9HR
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9.6 86 Reviews
  • Arcot House, Sidmouth
Arcot House, in Sidmouth, Devon, is a twenty eight capacity care accommodation run by a dedicated team of carers, eager to provide effective care and lifestyle solutions for people with elderly care needs.

The service looks to maintain strong links throughout the local community and to empower residents in the pursuit of a satisfying retirement, with hobbies and entertainments encouraged.

Arcot House was rated 'Outstanding' by the Care Quality Commission in April 2020, being rated 'Outstanding' in all five domains of inspection.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 28 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1428 – £1568
  • RESPITE Self-Funded Residential Care: £1498 – £1645

These prices are only a guideline, please contact Arcot House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jenna Heynes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (28)
  • Single Rooms with ensuite Wet Room (8)

Visiting

  • Visitors welcome at any time

Parking

  • Parking is available on site

Arcot House Reviews (86)

Total of 86, showing 1-20
9.6

Arcot House has a Review Score of 9.6 (9.639) out of 10, based on 8 reviews in the last 2 years. Over all time Arcot House has 86 reviews.

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Review from Mike M (Son of Resident) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Arcot House highly enough. My 91 year old mother spent two amazing weeks there recovering from an injury. She left feeling very much better due to the professionalism and enthusiasm of the staff. Each and every one of them go above and beyond in every aspect of their work. They are
all so positive and their smiles say everything about how much they genuinely care. My mother and I wouldn't hesitate to use Arcot again should the need arise. Thank you so much.

Reply from Lacie Stembridge, Marketing Administrator at Arcot House

Thank you for leaving your lovely review of Arcot House. We are pleased to hear that your mother had an amazing two weeks at the home and that she left feeling much better. It is great to hear that each member of staff goes above and beyond in their work and that they maintain such a positive attitude. Thank you for your kind words - we will pass them onto the team.

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Review from Andrew P (Son-in-law of Resident) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to share my appreciation to all the kind staff at Arcot House who have not only made my mother-in-law welcome, comfortable and safe, but have changed my perception of care homes altogether.
Arcot has the feeling of a happy family home where the residents receive a wonderful
program of entertainment
and companionship from the activities coordinators, and a fabulous and varied home cooked food from the kitchen staff. Above all every member of staff is kind, caring and seems genuinely happy to be working there. give it a few years and will have my name down.

Reply from Lacie Stembridge, Marketing Administrator at Arcot House

Thank you for your lovely review. We are pleased to hear that your mother-in-law feels welcome, comfortable and safe, and Arcot House has also changed your perception of care homes. It is great to hear that Arcot has a happy family home feeling and that every member of staff is kind, caring and happy. We will pass on your kind words to the team.

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Review from L S (Friend of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

She is a family friend who I visited when pregnant and then again after she knitted my baby girl a hat. The care home is beautifully presented, homely and welcoming. All the staff I encountered were warm and chatty, and had sourced knitting supplies and a pattern for her to make the hat which made her
very happy!

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Review from Jacqueline P (Niece of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been extremely well cared for by the friendly welcoming team. Arcot House has always been clean and fresh when we visit and my uncle has been very happy in spite of his disabilities. The home has left such a good impression that I have admitted my mother here initially for respite care
with a view to seeing how she fits in long term.

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Review from K K (Niece of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was with Arcott House for over a year and he built up a great rapport with all the staff, we were all very happy at how he was welcomed and settled in. The staff, two in particular made sure he was well looked after and we never had any cause for concern or worry about how he was. We were always
made welcome and the staff were kind. His accommodation was everything that he needed and wanted. These events can always be a worrying time for all those involved, both residents and family members. This was never an issue. Every aspect that we encountered was excellent, we could not mark the activities though, as my Uncle chose not to be involved, so had no direct experience to grade!
Would we recommend it? - without a second thought.
Thank you to all at Arcot House.

Reply from Amy Burt, General Manager at Arcot House

Thank you for your lovely feedback. We are so pleased you experienced an excellent rapport and service from the team, we will pass your kind words on to the staff team.

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Review from H C (Friend of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Arcot House has a lovely environment, the staff are polite - we have our favourites - the cleanliness isn't 100% and needs more deep cleans, the grounds/gardens are lovely as are the communal areas in the house. I love the entertainment provided to keep residents active and mobile.

Reply from Amy Burt, General Manager at Arcot House

Thank you for taking the time to submit a review card on behalf of your friend who is residing with us. We are very pleased to hear you love the entertainment provided by us and how it benefits the people living in the home. We are also pleased to hear you find our staff team polite and you find the overall home environment lovely. It is disappointing you feel the home is not as clean as you would have expected, this has not been raised with our very approachable management team. We will review our cleaning schedules and as part of the review the manager will be in touch to discuss the areas you feel we could improve on.

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Review from Mark E (Son of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent four weeks at Arcot for respite after a spell in hospital. He was looked after very well and enjoyed his stay. The staff were very professional, kind, friendly and respectful. We always felt welcome as a visitor and they kept us informed of Dad's progress. He really enjoyed his trips out and
the activities on offer, as well as the food. Dad is now hoping to spend a week there for respite in the future.

Reply from Amy Burt, General Manager at Arcot House

Thank you so much for leaving such positive feedback on your Dad's stay with us. We will feedback on your lovely comments to the team. It is great to hear your Dad enjoyed a variety of activities and trips out, as well as the food during his stay. We look forward to welcoming your Dad back for future stays with us.

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Review from A K (Nephew of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been with Arcot House for two months, and I am most pleased. The staff are always welcoming, professional and smart. This is a testament to their manager, who I cannot fault. More importantly, my uncle likes it as well. He has been very happy and content, and we are extremely pleased that
he has decided to stay. I know he is looked after, and it is a great relief to me.

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Review from A D (Respite Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness, care, friendliness. A very pleasant two weeks.

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Review from M D (Son of Resident) published on 24 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother appears to be very happy with her stay considering her age she has taken her respite care well. The only niggle she has expressed to me was the food on a weekend was not all that brilliant. She has praised all the staff for being friendly, helpful and happy to talk and help with Mum's needs.
Our impression from visiting family and friends has also been very good.

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Review from L C (Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very fine.

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Review from M K (Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well.
Very nice staff.

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Review from F A (Daughter-in-law of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff at Arcot House provide excellent person-centred care for my Mother-in-Law. The family are always kept very well informed of every development and change in my Mother-in-Law's condition. It is a great comfort to all the family knowing that my Mother-in-Law is being cared for so well.
The family are very grateful to the manager and all his staff for all their efforts in trying to keep my Mother-in-Law as comfortable as possible. I would highly recommend Arcot House. It is an excellent home to choose for your loved ones.

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Review from Timothy H (Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home to be excellent and would recommend it unreservedly. I would recommend this home for its caring abilities.

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Review from G G (Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are wonderful. Helpful, friendly. I love the building, especially the stairwell. Like a film scene.

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Review from C G (Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my room here at Arcot House. I have my own bird table and everyone is kind.

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Review from J J (Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent stay with lots to do, the room was good and staff helpful and kind.

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Review from Betty B (Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice, homely home.

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Review from Kirsten S (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always been extremely happy at Arcot House. The care she receives is excellent and she is treated with dignity and respect. I am kept very well informed at all times - especially while I was unable to visit - and I can't fault the kindness that all the staff show, even during testing times.

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Review from Colin S (Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They care for me very well.

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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Arcot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.839 for Arcot House is calculated as follows: ( (80 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 93 Ratings = 4.839

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Arcot House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 07 Aug 2025

For more information please contact the home

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Awards / Recognitions (19)

Meet the Team (1)

Jenna

Jenna

Job Title: Manager

Joined: 2023

I have been with Doveleigh Care since May 2023 as a Manager and then became a Registered Manager.


My mother has always worked in care since we arrived from South Africa in 2004, and I have always volunteered in the homes where she worked.


In 2018, I decided on a career change from Dental Nursing and took the leap into care in a home in Teignmouth as a Deputy Manager.  I became very passionate and have moved onwards to being a trainer in 27 different topics within Health and Social Care.


I relocated when I met my (now) husband and found myself at Arcot House, where my dog is able to come to work with me when needed.


I am an avid reader outside of work, though I don’t always find time to immerse myself in a good book.  I enjoy the outdoors, long walks exploring and camping with our camper van.

Frequently Asked Questions about Arcot House

What types of Care is Arcot House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Arcot House have?

There are 28 Single Rooms.

What are the Facilities & Services at Arcot House?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arcot House to the centre of Sidmouth?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arcot House to verify any information. View our terms and conditions. Arcot House has an Enhanced Service - more info.