Arcot House

Arcot Gardens, Sidmouth EX10 9HR
Review Us
9.5 86 Reviews
  • Arcot House, Sidmouth
Arcot House, in Sidmouth, Devon, is a twenty eight capacity care accommodation run by a dedicated team of carers, eager to provide effective care and lifestyle solutions for people with elderly care needs.

The service looks to maintain strong links throughout the local community and to empower residents in the pursuit of a satisfying retirement, with hobbies and entertainments encouraged.

Arcot House was rated 'Outstanding' by the Care Quality Commission in April 2020, being rated 'Outstanding' in all five domains of inspection.
Show Arcot House on the Map

Care Provided by Arcot House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 28 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1471 – £1615
  • RESPITE Self-Funded Residential Care: £1541 – £1685

These prices are only a guideline, please contact Arcot House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Helen Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (28)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • Visitors welcome at any time

Parking

  • Parking is available on site

Arcot House Reviews (86)

9.5

Arcot House has a Review Score of 9.5 (9.527) out of 10, based on 7 reviews in the last 2 years.
Over all time Arcot House has 86 reviews.

Overall Experience
  • 81
  • 5
  • 0
  • 0
  • 0
Date Published
  • 86
  • 2
  • 4
  • 7
  • 79
Reviewer Connection to Arcot House
  • 37
  • 16
  • 10
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 21-40
Review from C O (Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care home, enjoyable talking to staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a welcoming and friendly place and I feel lucky to be here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J Y (Resident) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the Arcot as I did last year, except the laundry where the laundry was lost. Otherwise no problem.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Respite Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been a wonderful experience. I didn't have a good impression of care homes from visiting several etc. The experience of Arcot has changed my mind entirely and I would be happy to stay here for the rest of my days.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and feel very secure. I enjoy going out in the car and seeing the countryside.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W W (Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and great food and nice people.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming to Arcot House I have found the service and the staff excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D A (Resident) assisted by family/friend published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very very nice, the staff and residents are very helpful. We have enjoyable rides out in the county or the seafront. I had a fantastic time with my keyworker at Otter Nurseries.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard H (Nephew of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and the family have been delighted by everything that is provided for my aunt's wellbeing and care. The management put a variety of interventions in place not only to provide her care but also to maintain her interests. She is now 107 and in better health than when she came here 5 years ago. The attention
to details, the care provided and the communication with me is second to none. The staff are always attentive to her needs and welcoming to me and the family. It is a huge relief that my aunt lives in such an outstanding care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Daughter of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Arcot for 2 1/2 years. She is extremely well looked after and very happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Derek C (Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for the past four months and have found the atmosphere to be warm and friendly. The staff are helpful and considerate at all times and any special requests are attended to promptly. Meds are served at regular times throughout the day and the food is of a high standard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F B (Daughter of Resident) published on 23 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very happy and comfortable. Her care was excellent. The family have been given excellent support with moving our mother around and settling her. My mother has Alzheimer's/ Vascular dementia and will be moved to another place to suit her needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nora C (Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Doreen B (Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's lovely here. The girls are very kind and see to one's every need, even bringing you a cup of tea in the middle of the night.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia F (Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy here. The staff are all very helpful, cheerful and reliable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S K A (Son of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Christmas panto was excellent, as a guest I felt very much at ease and very welcome. The performance was followed by a great party. The music, food and drinks all added to a lovely Christmas experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D T (Daughter of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited Arcot today to visit my mum and watch the pantomime and joined residents for Christmas buffet. Made to feel very welcome and it was lovely to watch the residents enjoying the show.
The buffet was excellent with lots of choice and staff made us feel at ease.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kieron S (Friend of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I come here, I'm always made welcome and the staff seem very pleased to see me!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Therese S (Daughter of Resident) published on 13 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Management and staff at Arcot House are absolutely fantastic. The Home is friendly and welcoming. We are made to feel like part of the family by all the staff. Mum is content and well looked after. We couldn't ask for more. We are completely confident in their care of Mum. We know she is safe there.
I can't praise them enough. Mum has been there for 3 years now. They are amazing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alma S (Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home us a very sociable and approachable place. I was worried, but needn't have been.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Arcot House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Arcot House is calculated as follows: ( (69 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Arcot House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 01 Oct 2025

For more information please contact the home

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (19)

Meet the Team (1)

Helen

Helen

Job Title: Manager Joined: 2025

My name is Helen and I am the Manager at Arcot House.


I have been in the care industry for 7.5 years, and at the beginning, I went into the care industry as I was looking for a job that would work around a young family, so I started working evenings for a domiciliary care company. I quickly realised how much I enjoyed it and that I wanted to make a career for myself in care, and that career adapted as my children grew up.


My favourite thing about working in care is the positive changes that you can make every day to those you support, building relationships with individuals and their families.


Supporting the staff team to grow and develop in confidence, providing outstanding care throughout every task we do.


Outside of work, I enjoy time with my family, especially going on holiday. I love the heat! I am married and have four children and one granddaughter.
We are a family of animal lovers and adore our pets. When I want some quiet time, I can be found riding my horse around the lanes of East Devon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arcot House to verify any information. View our terms and conditions. Arcot House has an Enhanced Service - more info.