Chelfham House Residential Care Home

Chelfham, Barnstaple EX31 4RP
Review Us
8.4 3 Reviews
  • Chelfham House Residential Care Home, Barnstaple
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1210 – £1210
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1000

These prices are only a guideline, please contact Chelfham House Residential Care Home to find out the exact price for your requirements.

Good to Know

Owner

  • Mark and Karen Hammond

Person in charge

  • Wendy Plant (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (41)
Are you the Owner/Manager of Chelfham House Residential Care Home? View your Advertising Options

Chelfham House Residential Care Home Reviews (3)

8.4

Chelfham House Residential Care Home has a Review Score of 8.4 (8.369) out of 10, based on 2 reviews in the last 2 years. Over all time Chelfham House Residential Care Home has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
1
1
2
1

Review from Christine T (Daughter of Resident) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Chelfham in February this year, she has vascular dementia she kept having falls at home and wouldn't eat since being at Chelfham and chatting to the lovely friendly staff I have learn that her appetite has really improved she hasn't had any falls since being there every time I visit
she is happy and clean as is the home I was so worried about my mum going into residential care but it has been the best thing to help her with this cruel illness there are activities and she goes out on trips. I am so grateful for the care and kindness they give to my mum and us as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Activities

Management

Safety / Security

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Value for Money

Review from C C (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred from hospital to Chelfham House. Although his dementia isolated him, the home ensured he was included and not just left in his room. Dad took a sudden turn for the worse and the staff really stepped up. I could not have asked for better care. All members of staff, from the top
to the cleaners, were friendly and helpful. Their communication with family was excellent. The food was very good and alternate meals were offered to ensure Dad would eat. The home was clean and had a bright happy decor.

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Cleanliness

Treated with Dignity

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Value for Money

Review from Sue B (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away recently at Chelfham House Residential Care Home. I moved Mum to Chelfham in 2017 to be near me. The staff were great; they loved Mum, and Mum equally loved them. The care was great - nothing was a problem. And when Mum was in end-of-life care...everyone was wonderful, respectful,
and soo caring. I can't thank the team enough.

Reply from Wendy Plant, Manager at Chelfham House Residential Care Home

This review means a great deal to myself and my team. We work hard to keep standards high and train staff to put the resident at the centre of their care. We care for people as individuals and the staff care for people as they would their own families. I feel very privileged to get to meet, know and care for each resident and know the staff feel the same. We have an amazing team here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Safety / Security

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Value for Money

Current Review Score: 8.4 (8.369)

Overview of Review Score

The Review Score of 8.4 (8.369) out of 10 for Chelfham House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Chelfham House Residential Care Home is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.369 Points relating to the number of positive Reviews for Chelfham House Residential Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 2 Positive Reviews ÷ 8.2 = 0.244

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Chelfham House Residential Care Home

What types of Care is Chelfham House Residential Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chelfham House Residential Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Chelfham House Residential Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Chelfham House Residential Care Home to the centre of Barnstaple?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chelfham House Residential Care Home to verify any information. View our terms and conditions. Chelfham House Residential Care Home has an Basic Service - more info.