Cheverells is a private and family-run care home, employing experienced carers to pursue a quality service. The home has made its mission to achieve quality care within homely surroundings.
A staff training programme is in place and both medical and social concerns are considered when organising care provision and life within the home.
Residents benefit from access to visiting doctors, therapists, fitness trainers and hairdressers, while staff are up-to-date with the guidelines set by regulators.
Owner: Cheverells Care Ltd
Person in charge: Philip Woods (Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 65+.
Single Rooms: 38
Shared Rooms: 0
Rooms with ensuite WC: 38
Weekly Charges Guide: Personal Care Single £500 – £520 (These prices are only a guideline, please contact Cheverells Care Ltd to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Cheverells Care Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.2 (maximum of 10) for Cheverells Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Cheverells Care Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.4 out of 5 from 6 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.787 for Cheverells Care Ltd is calculated as follows: ( (86 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.787
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.395 Points relating to the number of positive Reviews for Cheverells Care Ltd is based on 6 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.6 Target = 0.789 , then divided by 2 = 0.395
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cheverells Care Ltd has a Review Score of 7.2 (7.182) from 9 Reviews
Review submitted from a Postal Card by Patricia O (Daughter-in-law of Resident) on Friday 31 March 2017. Relates to March 2017.
Cheverells is a warm and friendly care home, always clean and tidy with a relaxed atmosphere.
As a regular visitor to my mother in law I have always been made to feel welcome and kept up to date with her activities and medication and they will always phone me if they're concerned for her welfare.
I am always happy with the care they give her, especially the extra effort the management and staff put in to help with celebrations for her 100th birthday.
The residents always seem cheery, have regular activities and are given monthly news sheets to keep them up to date, which they have the opportunity to take part in if they wish.
How likely would you be to recommend Cheverells Care Ltd? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rosalind W (Daughter of Resident) on Thursday 23 March 2017. Relates to February 2017.
I find Cheverells a very friendly place. Welcoming staff always smiling and helpful. I would recommend which I have to friends.
How likely would you be to recommend Cheverells Care Ltd? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Joyce H (Sister of Resident) on Monday 20 March 2017. Relates to March 2017.
We have no hesitation in recommending this care home. So far we have no issues with this care home.
We find all the staff are very helpful, friendly and efficient.
How likely would you be to recommend Cheverells Care Ltd? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Pamela B (Friend of Resident) on Thursday 16 March 2017.
The care home is beautifully maintained and there is an immediate, welcoming feel as you approach the hall. Such care and attention are given by the staff and the owner makes such an effort to see that everything is carried out to her very high standards. Nothing is too much trouble and over the past 32 years, there has been many extensions and improvements to the home itself. Certainly a tremendously high standard.
How likely would you be to recommend Cheverells Care Ltd? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by George W (Son-in-law of Resident) on Wednesday 15 March 2017. Relates to February 2017.
I am very happy and pleased with the care my mother-in-law is having at Cheverells Care, it is a pleasant and comfortable home with excellent food and good medical care. This all puts my wife's mind at rest and for the future a place which we can call home for our old age. Mother's 101 in March 2017 and very happy to have the Queen's Birthday Card. We are looking for the same treatment for we are shaw we would be comfortable there.
How likely would you be to recommend Cheverells Care Ltd? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Christine W (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Cheverells is a delightfully comfortable home for my mother with excellent staff and a very caring environment. It is clean and comfortable the food being well balanced and nutritious and she is about to celebrate her 101 birthday in March this year (2017) it speaks for itself.
How likely would you be to recommend Cheverells Care Ltd? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Susan (Sister-in-law of Resident) on Monday 21 March 2016. Relates to March 2016.
Management and staff go above and beyond the call of duty shown to their residents. It is a warm and friendly atmosphere and has all the home comforts of being in ones own home. We are always made very welcome when we visit my sister-in-law. We would have no hesitation to recommending Cheverells Care Home to anyone!
How likely would you be to recommend Cheverells Care Ltd? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Glenys G (Daughter of Resident) on Wednesday 2 March 2016. Relates to February 2016.
After a fall, my mother could not live alone. Aged 98 she is fiercely independent, so it is a real adjustment. I visited 2/3 times a day. I cannot praise too highly the wonderful care, support, understanding and respect. Management and staff are brilliant, treating each resident as an individual. The whole ethos puts the residents foremost. My siblings and I get peace of mind knowing Mum is in such good hands. She needs a low fat diet; it is seen to well. Meals and snacks are very good, well served; the portions, ample. There are different activities. While many residents pass time in the TV lounges, it is not through lack of alternatives. I was lucky to be there during a surprise staff fire drill, designed to be realistic, just as lunch was being set up. I was struck by staff speed and responsiveness. I felt that had it been real, everyone would be seen to. Until my recent retirement, I was a health lawyer and bioethicist, so my comments come from a knowledgeable background.
How likely would you be to recommend Cheverells Care Ltd? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Pattie M (Volunteer) on Tuesday 15 December 2015. Relates to November 2015.
I visit this home to take books and CD's to residents. They are always very welcoming. The residents always look happy and content. There are always activities on after when I go and a good variety to try to encourage the residents mobility, socialisation and keep their minds active. Residents are treated with respect and family members welcomed.
How likely would you be to recommend Cheverells Care Ltd? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Cheverells Care Ltd