The Manor Exminster, Exeter, Devon
The Manor Exminster, Exeter, Devon
The Manor Exminster, Exeter, Devon

The Manor Exminster is a grand 17th century Georgian listed manor house that is situated in half an acre of grounds, in the pretty village of Exminster.

The property was built by the diocese of Exeter for the local Rector and his family. The home was converted into a residential care home in the mid-80s and an extension was added in 2004 that added a state of the art kitchen, more bedrooms and increased the size of the dining room.

Residents are encouraged to relax in privacy and dignity at this friendly residential care home.

Group: Stonehaven Care Group

Person in charge: Sandra Wright (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 23

Shared Rooms: 1

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £520 – £900 , Personal Care Shared (per person) £400 – £500 (These prices are only a guideline, please contact The Manor Exminster to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Manor Exminster: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 29 Jan 2018

Residential / Physical Disability / Dementia in prestigious environment. Please call Sandra L Wright, Care Manager, on 01392 824063 to discuss rooms available and care needs / requirements.

Reviews

9.5 The Manor Exminster has a Review Score of 9.5 (9.471)

The Review Score of 9.5 (maximum of 10) for The Manor Exminster is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for The Manor Exminster in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.471 for The Manor Exminster is calculated as follows: ( (144 Excellents x 5) + (99 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 263 Ratings = 4.471

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Manor Exminster is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 15 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Manor Exminster?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Manor Exminster

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

My mother has been living at The Manor for over a year. She settled well and is very happy. The staff are wonderful and very caring. My mother is obviously very fond of all of the staff and they are very fond of her. It is a lovely, caring, supportive atmosphere. I also feel very supported and look forward to visiting. All the friends and relatives that I have taken to visit have been very impressed with the happy, friendly atmosphere. The manager is very 'hands on' and is always available for a chat. She is very enthusiastic and efficient. I am confident that my mother is being cared for well, and that she is safe and happy. I am glad I found The Manor!

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 09 Jan 2018:

Good morning Judith. Many thanks for taking the time to write and post this lovely review of your own (and your mum's) experiences at our care home The Manor in Exminster. It's always really nice to get feedback such as this as it's a great way of recognising the hard work that our care teams put in every day. I know I am always impressed when I visit The Manor and see so many fun things going on and so much engagement between residents, care team and visitors.

My step-mother's transition from home to The Manor Exminster was handled slowly and carefully. There had been serious safety issues while she was living alone in her own home due to her dementia as well as blindness from glaucoma. She had no insight into her condition, was wandering into town at night, leaving gas taps on and was losing weight, so the family had to make the decision for her to be cared for in a residential home. She was admitted with minimum disruption and the staff helped her to settle down in a remarkably short time. I feel confident she is warm, fed and well cared for physically, emotionally and socially. We are all very relieved and grateful to the manager and the staff.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 01 Dec 2017:

Good morning Sharyn O - thank you for taking the time to write and post this review. It's a lovely story to read and we're all really proud of the role that the Care Team at The Manor has played in it. Moving into a care home is frequently a stressful process for residents and family and friends alike - everybody naturally worries that they might not be doing the right thing. More often than not, because the process is handled at a pace to suit everybody, it is the right thing and we see positive outcomes as you have described in your review. It's really important that people share these positive experiences, as you have done, as it will help to reassure others who find themselves (often with little forewarning) at the start of the process. Thank you again for this review and for choosing The Manor.

If it were not for the superlative quality of care that my aunt has received, following breaking her hip in May, I very much doubt that she would have been able to be there to celebrate her 100th birthday and enjoy the day. My gratitude and thanks to everyone in the team who has contributed to her turn around in health and well being.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 17 Aug 2017:

Hello Barbara S. Thank you for taking the time to write and publish this review of our Care Team and Care Home at The Manor in Exminster. And what a lovely story - congratulations to your aunt on her recovery and achieving the 100 years milestone - both very impressive feats!

My mother has been a resident at The Manor for several years now. She is very happy here. This is her home! She feels safe, secure and very relaxed with all the staff and other residents.
She enjoys the activities, food and help from the staff.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nathan Stone, Director at The Manor Exminster responded to this review on 13 Oct 2017:

Good afternoon. Thank you for taking the time to write and publish this review of your experience with our care home and care team at The Manor in Exminster. It's always great to hear that our residents are 'very happy' and feeling safe, relaxed and 'at home'. It's also really great for our care teams to see such feedback as this - so thank you again for it.

The team at The Manor have made my grandparents feel very much at home and comfortable. They look after individual needs and you can tell that the team enjoy what they do and it makes such a difference. Both my gran and grandad very much enjoy being at The Manor and have seen a big improvement in them and the home since the new manager took over.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nathan Stone, Director at The Manor Exminster responded to this review on 15 Jun 2017:

Good afternoon Salar B. Thank you for taking the time to write and publish this review of your experience with our care team and care home at The Manor in Exminster. It's great to hear that your grandparents are happy at The Manor. Thank you for recognising the hard work of our care team at the home. Kindest regards, Nathan.

It's an old cliché, but The Manor House is as near as a 'home from home' for your loved one as you could get.
A place where you can get some peace of mind that your loved one is being cared for in a safe and compassionate environment by sympathetic and dedicated staff, who treat all as they would wish their own to be cared for.
Well done to all at The Manor.
We thank you for all you do, not just for my wife but also for the concern you show to us.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 13 Jun 2017:

Hello J C - thank you for taking the time to write this review of your experience at our care home The Manor in Exminster. It's always fantastic when people refer to any of our care homes as 'home' or 'home from home' as that is exactly what we set out to achieve.
Thank you for recognising our care team at The Manor as it is, as you say, they who work hard to achieve this.

The Manor is located in a pleasant village setting with plenty of opportunities for quiet walks and local outings. The care my mother receives is excellent. The staff are friendly and attentive, and the home provides many opportunities to socialise and take part in daily activities. A community hall in the village serves as a welcome second venue for such events, offering an opportunity to interact more widely with the world. Families are always welcomed warmly and encouraged to take part in the daily schedule. Menus are set, but the staff are always open to providing alternatives when residents feel peckish outside of regular mealtimes. The C18th building seems to be being maintained reasonably well, though the home is on two floors with only one stair-lift between them. If you're on the second floor it can be a bit of a wait to get up and down. The windows are also old and heavy, which makes opening them a little difficult. All in all though, The Manor seems very well managed.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Nathan Stone, Director at The Manor Exminster responded to this review on 09 Jun 2017:

Hello Glenn - thank you for taking the time to write and post this detailed and very positive review of our care home and care team at The Manor in Exminster. It's great that your mum receives excellent care. With regards to your point about the stair lift, we have investigated in detail the opportunity to install a passenger lift - this comes up against significant problems owing largely to the fact that The Manor is a Grade 2 listed building. The stair lift was found to be the best all round option. From memory, I believe we have 8 rooms on the first floor, so congestion should not be too much of a problem most of the time. We do our best to let those rooms to people who are more physically able of course. The sash windows, again, we hear what you say and again, we're very much restricted by the Grade 2 listing in what we can do about these - can't change the style, can't install PVC etc.

I am likely to recommend The Manor to others and have done in the past. My mother has been there for two years and is happy and well looked after. Since the current manager took over it has been a pleasure to visit and my mother's care has been a lot more consistent.

How likely would you be to recommend The Manor Exminster? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Nathan Stone, Director at The Manor Exminster responded to this review on 09 Jun 2017:

Hello Karren. Thank you for taking the time to write and publish this review of your experience with our care home and care team at The Manor in Exminster. It's really kind of you to have recommended The Manor to others in the past and we will work hard to ensure you always feel confident that you can continue to do so. I note the individual praise for our Registered Care Home Manager and that is also very much appreciated as running a care home well is no easy task!

Very good.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director at The Manor Exminster responded to this review on 05 Jun 2017:

Hello Margaret. Thank you for taking the time to write and post this review of your experience with our care home and care team at The Manor in Exminster. We're all really pleased that you are enjoying your time at The Manor - it's a privilege to be looking after you. Kindest regards.

We visit about once or twice a week and we find the staff most pleasant and extremely helpful.
Keep up the good work.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Nathan Stone, Director at The Manor Exminster responded to this review on 06 Jun 2017:

Hello James. Thank you for taking the time to write and publish this review of your experience with our care home and care team at The Manor in Exminster. It's great to hear that you enjoy your twice weekly visits and find our care team to be pleasant and helpful. It's great for them to have their hard work recognised in this way.

My Dad is happy at The Manor.
He took a while to adjust to the new situation but with support from the staff, he made the transition well.
Dad has a wicked sense of humour and all the staff understand this and encourage it which is fantastic.
Thank you for making the effort to understand my Dad!

How likely would you be to recommend The Manor Exminster? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 06 Jun 2017:

Hello Vikki. Thank you for taking the time to write and publish this review of your experiences with our care home and care team at The Manor in Exminster. It's great to learn that your Dad has settled in well and that it sounds like he is bringing laughter and fun to the home for the benefit of all.

The staff are all very friendly and helpful.
Nothing seems to be too much trouble for them.
Mum is very happy here and always praises the staff for being so nice.
Food appears to be very good and offers a varied and flexible menu.
Anything can be delivered to the room whenever required within reason.
Cleanliness and hygiene are of a good standard and facilities are excellent.
Mum would like a few more activities at times but it seems many residents are reluctant or unable to join in.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Nathan Stone, Director at The Manor Exminster responded to this review on 06 Jun 2017:

Hello David. Thank you for taking the time to write and publish this review of your experience with our care home and care team at The Manor in Exminster. It's great to learn that your mum is very happy and has such positive things to say about the care team, food, environment etc. With regards to activities, I'll make sure that the Registered Manager is aware of this so she can speak to your mum to see if there is anything else that she can get involved with at The Manor.

My mother in law has been here for two years. During this time she has been well cared for and her needs met. The management/staff are first class and treat her with care and dignity.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 02 Jun 2017:

Good morning David B. Thank you for taking the time to write and publish this lovely review of your experience with our care home and care team at The Manor in Exminster. It's great that your mother in law is being well cared for and that you feel our management and care team are 'first class'. It's always great for our care teams to receive praise and recognition for that hard work that they do, so thank you in particular for that. Kindest regards, Nathan.

Staff are very friendly. Peace of mind Mum is being looked after and cared for by good and friendly staff.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nathan Stone, Director at The Manor Exminster responded to this review on 19 May 2017:

Hello, Patricia. Thank you for taking the time to write and publish this review of your experiences with our Care Home and Care Team at The Manor in Exminster. It's always great when we hear that we are providing families with peace of mind and they are confident that their loved ones are being well looked after. We have a great Care Team at The Manor and it's great for them to be recognized publically for their efforts.

I have found the staff go above and beyond the duty of care they have for my mum. So pleased my mum is happy and in a safe place, with such lovely staff.
Thank you.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 27 Apr 2017:

Good afternoon L.E. - Thank you for taking the time to write and publish this review of your experience (and that of your mum) at our Care Home 'The Manor' in Exminster. We're really pleased to have a great Care Team at The Manor and it's great when their hard work attracts public recognition such as yours. Kindest regards.

My mother has been a resident at The Manor for five years now, she feels very secure and happy there. The staff are always warm and caring. The new manager has made significant positive changes, particularly providing more activities and improving communication with relatives. My mother is able to continue to feel part of the village community, (going to church O.A.P meetings, Mothers union, memory cafe) where she has lived for 58 years.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nathan Stone, Director at The Manor Exminster responded to this review on 09 Mar 2016:

Hello Angela T. Firstly, thank you for taking the time to write and publish this very positive review with regards to The Manor Residential Care Home in Exminster. We're all delighted that your mum has had 5 happy years at The Manor and further that you feel there have been more recent improvements. It's always great for our care teams to receive public recognition such as this for their hard work. Kindest regards, Nathan.

My mother has lived at The Manor since June 2015. When selecting The Manor the choice was based on a number of reasons eg: the wonderful homely atmosphere, the rooms and clean facilities plus the home cooking! I must say that I didn't it could be improved but have recently noticed a stronger leadership with some exciting new ideas re entertainment etc. I Like the new arrangement - swopping the dining room with the lounge. The newsletter is great too! When I said 'good-bye' to mum a couple of days ago she said 'I love it here, I want to live here forever'!

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 25 Feb 2016:

Good morning Heather H. Firstly our thanks to you for taking the time to write and publish such a fantastic review of your own and your mums experiences at The Manor. We're all really pleased that you and your mum have been so happy at The Manor since June 2015 - the parting comment from your mum is indeed wonderful to hear.

My grandmother became a resident of the Manor in December 2015. The care she has received since then is first class. She and I are delighted with the Manor. The food, care and activities are catered specifically to the elderly with dementia tendencies. I would highly recommend the Manor.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 17 Feb 2016:

Hello Hannah M. Many thanks for taking the time to write and publish this review. We're all delighted that both you and your mum are delighted with The Manor - that's what we aim for. It's great for everybody's moral (most importantly our care team members) when reviews such as this are made public.

After moving my mother from an excellent care home in Hampshire at one stage we were considering finding an alternative home, but since the new manager has taken over things have changed, activities have been arranged a choice of meals are now available and generally things have improved. Mother seems much happier now and we feel no need to move her.

How likely would you be to recommend The Manor Exminster? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director at The Manor Exminster responded to this review on 17 Feb 2016:

Hello Robert P. Many thanks for taking the time to write and publish this review of The Manor. We hear what you say, finding the right manager for a care home is a difficult task and one that it pays to take time to get right - we have done that and in our new manager, we believe we have the right person for the job. We're all really pleased that both your mum, and you, are happy at / with The Manor.

Visited for the second time (last time Nov 15) what a difference. The rooms are rearranged so residents spend time together in different groups. Lots of activities going on and a new piano being played. Lovely atmosphere.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at The Manor Exminster responded to this review on 08 Feb 2016:

Thank you for taking the time to write and publish this review following your recent visit to The Manor. Yes, we have made some recent changes to the layout, together with a lot of re-decoration and refurbishment work and this has all had a really positive effect upon everybody. Thank you for your public recognition - the care team will be delighted that their hard work is being recognised and appreciated.

The Manor at Exminster is a well run, efficient care home, staffed by caring and kind individuals and led by a very committed manager.
It is welcoming to both residents and families and friends, and you can call at any time of the day or evening. All the staff are patient and compassionate, and genuinely care about the residents and take the time to ensure that all their needs are met.
The manager is very hands on and available via the phone or email or face to face if you have any queries or concern, and she is driven to provide the best care possible to all her residents. The home is clean and well maintained and has a lovely, warm atmosphere.
I tell all my friends when they ask after my mum that she is in a genteel hotel and very well looked after, and that is how my siblings and I feel about the care at The Manor.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nathan Stone, Director at The Manor Exminster responded to this review on 08 Feb 2016:

Good afternoon. Thank you for taking the time to write and publish this glowing review of The Manor and in particular our Care Team who work there. We're all delighted that you and you family are so happy with the care - and thank you for helping us by spreading the word.

I was pleased to find a room available for mum at The Manor, being close to where I live, which means I am able to visit her easily and often.
The management and staff have been very patient with her, allowing her time to settle into a new environment. Its a big change for someone with dementia.
The Manor is a small enough home, with easy flat access to all public areas enabling residents to become familiar with their daily surroundings. Mum is very fond of her room which was an important part of making her feel at home. Mum finds the food just right for her tastes and loves the puddings and home made cakes.
Visitors are made very welcome and I have been happy to join in with the ever-growing activities. Spending time with her is very important to me and being able to visit at times that suit me have made my life so much easier.

How likely would you be to recommend The Manor Exminster? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nathan Stone, Director at The Manor Exminster responded to this review on 26 Jan 2016:

Hello Sally. Thank you for taking the time to write and post this fantastic review of your and your mums experience at The Manor in Exminster. We're all really pleased that your mum has settled in so well and that she is enjoying living at The Manor. We're also pleased that you are so happy with The Manor and that you are able to spend such quality time with your mum there - it's great to learn that you join in with the activities - that will be a great benefit to all residents. The more the merrier.

Submit a Review for The Manor Exminster

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Manor Exminster

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Manor Exminster