The Manor Exminster

Main Road, Exminster, Exeter EX6 8AP
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9.6 75 Reviews
  • The Manor Exminster, Exeter
The Manor Exminster is a grand 17th century Georgian listed manor house that is situated in half an acre of grounds, in the pretty village of Exminster.

The property was built by the diocese of Exeter for the local Rector and his family. The home was converted into a residential care home in the mid-80s and an extension was added in 2004 that added a state of the art kitchen, more bedrooms and increased the size of the dining room.

Residents are encouraged to relax in privacy and dignity at this friendly residential care home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1516
  • Self-Funded Residential Dementia Care: £950 – £1516
  • RESPITE Self-Funded Residential Care: £950 – £1516
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1516

These prices are only a guideline, please contact The Manor Exminster to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dawn Leaman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)

The Manor Exminster Reviews (75)

Total of 75, showing 41-60
9.6

The Manor Exminster has a Review Score of 9.6 (9.582) out of 10, based on 30 reviews in the last 2 years. Over all time The Manor Exminster has 75 reviews.

Overall Experience

  • 48
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Date Published

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Review from Janice L (Daughter of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to The Manor, for Mum's care, by a friend and it is the best thing we could have done. Mum has dementia and stayed at The Manor for two years. During that time, she was very well cared for. All the staff, without exception, were extremely cheerful, kind and very caring. It was particularly
difficult for everyone during the lockdown periods and we felt the home did everything they could to keep the residents well, safe and entertained. Mum's stage of dementia was very challenging and we felt the staff handled it very well and professionally. We would like to thank all the staff for helping and caring for Mum during this period.

Reply from Nathan Stone, Director at The Manor Exminster

Hello Janice, thank you for taking the time to leave this really detailed and positive review of your experience with our Care Team and Care Home at The Manor in Exminster. It's really nice to read how well your mum settled in at The Manor and how well the care team were able to meet her care needs. It's always really great for our care teams to see feedback like this - All the staff, without exception, were extremely cheerful, kind and very caring. Thank you again. Kindest regards, Nathan.

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Review from Philip C (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Through the difficult time of lockdown and no visits, the communication from the home has been excellent via email, phone calls and a monthly magazine full of pictures and news of the resident participating in the activities. All very reassuring of the welfare and being of our loved ones. When phoning
to speak to my father, it's never a problem for any member of staff to take the phone to him, no matter what time of day, and they always give me an update on his health etc. All very reassuring to the family that he's in the right place. Many thanks to all at The Manor Exminster.

Reply from Nathan Stone, Director at The Manor Exminster

Hello Philip. Thank you so much for taking the time to leave this detailed 5/5 Star review of your experience with our care team and care home at The Manor in Exminster. Thank you for recognising all that our care teams do, not only to look after the residents in their direct care but also to maintain relationships with residents family and friends. Our care teams, like all those around the country, do an amazing job and, of course, even more so in the past 12 months. Their dedication, resolve and determination to keep the people in the care safe and happy has been an inspiration. Thank you again.

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Review from K B (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A comfortable and relaxed care home environment. My mother is obviously being well cared for.

Reply from Nathan Stone, Director at The Manor Exminster

Thank you for taking the time to leave this review of your experience with our care team and care home at The Manor in Exminster. Having today seen the latest newsletter produced at The Manor (and knowing it as I do anyway of course) - I have to agree, it is a comfortable and relaxed environment. Really homely and with a great feeling of pride, from both our care team and residents. It's ways a fantastic achievement when our care teams create environments such as these - in truth, they are really busy places with highly skilled team members carrying out complex care and administration tasks all through the day - but when it just works, you don't really see these things happening. It's lovely to know that your mum is being well cared for. Kindest regards.

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Review from Gail H (Friend of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor is an excellent care home and every care and attention is given to the residents, giving them a happy and loving environment. I am especially impressed by the way the staff have kept all the residents safe, during this Coronavirus pandemic. The manager and deputy manager are both outstanding,
resulting in a lovely, extremely well run family home and I thank them and all the dedicated staff for their hard work.

Reply from Nathan Stone, Director at The Manor Exminster

Thank you for taking the time to write and post this 5/5 review of your experience with our Care Team and Care Home at The Manor in Exminster. I can only agree - we have a fantastic Management and Care Team at The Manor and we're all really proud of the great work that they do. Thank you again for this lovely review.

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Review from S B (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the staff at The Manor enough for the care they provide for my mum. Especially their outstanding efforts to keep her safe in these difficult times. You have asked me not to use more than 200 words. I only need four; Mum is happy there.

Reply from Kathy Hodgkins, Manager at The Manor Exminster

Thank you so much for your kind words, it has been a pleasure to have mom here and to look after her. We are so happy you are all happy with the care we give and would like to say thank you again for all the support you have given to the staff in the care they provide for mom.

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Review from Nick B (Son of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always told the family that she is so happy living at The Manor, from the very first few weeks that she moved in, and this has continued to be the case over the 18 months she has been a resident. The atmosphere is always welcoming and homely, with plenty of staff who are always attentive and
caring to both residents and visitors alike. I have always found the local management to be competent and fully aware of the current health and well being of every resident. I could not have hoped for a better care home, which I know is the view of the whole family, who are all regular visitors.

Reply from Nathan Stone, Director. at The Manor Exminster

Good afternoon Nick. Thank you for taking the time to write and publish this 5/5 feedback with regards to your experience of our Care Team and Care Home at The Manor in Exminster. It's really nice to know that your mum is really happy living at The Manor. I have to agree, every time I visit I am taken by how warm, friendly and homely a place it is and, as you say, this is down to the care, compassion and skill of our care team members. Thank you again for taking the time to post this review. Kindest regards, Nathan.

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Review from J H (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk in the door, you feel the friendly warmth of the home, rooms are clean, tidy and homely. Nothing is too much trouble for the wonderful staff who carry out their duties with a smile, showing dignity and compassion to all. A lovely variety of home-cooked food is provided. The
Manor is a true home from home.

Reply from Kathy Hodgkins, Manager at The Manor Exminster

Thank you so much for this lovely review it is always nice to know we are doing things right. We are very happy so know that residents families feel welcome and feel at home when visiting as this is what we are all working to achieve.

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Review from Hazel M (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit my mother, she looks happy relaxed and well cared for. The staff are very welcoming and kind. It is very reassuring that she is so well cared for by the staff and she tells us she is very happy.

Reply from Nathan Stone, Director at The Manor Exminster

Good morning Hazel. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at The Manor in Exminster. It's great to know that your mum is happy and feels well cared for. Kindest regards, Nathan.

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Review from Christine O (Daughter of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the difficult decision to place my father at The Manor after several falls at his house resulting in visits to the hospital and a realization that he just can't take care of himself anymore. As I live overseas this was the first time I was able to visit him and over a week I visited him twice
a day at different times of the day. What stood out about The Manor was the staff. I witnessed their interaction with all the residents and they always found time to have a chat with them, a kind word, and a smile. Their patience was amazing. They tried to make this feel like a home with the kitchen always open for a coffee or tea and biscuit if a resident had just got up. The facilities were good and it always seemed clean but in the end, it is the staff the makes the difference and I thought they were wonderful.

Reply from Nathan Stone, Director. at The Manor Exminster

Hello Christine. Thank you for taking the time to leave this review of your experience with our Care Home and Care Team at The Manor in Exminster. It's great to know that you and your Dad were both really happy with and at The Manor. I agree with you, we provide the building, the equipment etc but that all counts for very little if we don't have the right, caring, team members. At The Manor we certainly do have the right team members - thank you for this public recognition of their efforts.

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Review from Linda G (Regular Volunteer) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor is friendly and welcoming to residents and creates an atmosphere of calm. I visited as a volunteer to sing with the residents and encourage them to sing along with me and our volunteer group. There is a culture of positivity and encouragement here. All residents are included and can get involved
in extra events if they wish (most of them do). They are engaged and enjoy this stimulation making it a pleasure to visit and sing there. The staff work hard to make it a warm and friendly home. Special mention to the lady who arranges and organises the extra activities.

Reply from Nathan Stone, Director at The Manor Exminster

Good afternoon Linda G. Thank you for leaving this really positive review of your experience with our Care Home and Care Team at The Manor in Exminster. I can only agree with you. We have a fantastic care team who work really hard to create a fun, friendly and family atmosphere at the home - it is indeed a really nice place to live, work and visit. Thank you, of course, for the valuable contribution that you make towards this yourself as a highly valued volunteer. Kindest regards, Nathan.

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Review from Sue (Daughter of Resident) published on 7 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my father is receiving in The Manor, mainly due to the fantastic staff who work there. They seem to genuinely care about the residents and they clearly try to make life as interesting and comfortable as they can for them. People are treated as individuals and the care is
adapted to their preferences and needs.


The Manor has a relaxed atmosphere, staff are never short of a smile and visitors are made to feel welcome.


I have a huge amount of respect for the staff (who must have endless patience!) and I am very grateful for the care they are providing to my father.

Reply from Kathy Hodgkins, Manager at The Manor Exminster

Thank you so much and it was great to meet you both. Dad was so happy to see you both. I will pass this on to all our care staff it is so nice to be able to give them lovely fead back. We will do what we promised and send you both a copy of our newsletter every month and look forward to seeing you when you are back in England for the next visit.

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Review from Sheila C (Friend of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you all for looking after my friend.
We are so impressed with the care and attention that the staff at The Manor give to all people in their care. It is always a pleasure to go there and the carers make the family so welcome with tea or coffee and a chat.
Our friend passed away on May 27 but
the wonderful staff at The Manor, who cared so much and showed such feeling towards our friend, and such a comfort to my husband and I, thank you girls.

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Review from Gill B (Daughter of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at The Manor for the last six months and is very happy. The staff are all friendly, very patient and are lovely with her. They are happy to chat to me anytime I have a query. My mum really loves the entertainment that is provided during the week and thoroughly enjoys it when the entertainer
visits. During these sessions, they often sing, quiz, play games or participate in craft projects. It is the highlight of her week! I feel she is well looked after here and enjoy my visits to see her.

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Review from M W (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the improvement in my mother since she moved into The Manor last September. Although she suffers from dementia she is much more animated in limited conversations and enjoys all that The Manor provides in the way of care, food, entertainment etc. The staff are all excellent nothing
is too much trouble for them and they all have the residents welfare at heart.
It has been a really positive experience for both mum and us and in her words "she loves it".

Reply from Nathan Stone, Director. at The Manor Exminster

Good afternoon MW. Thank you for taking the time to write and publish this fantastic review of your experience with our Care Team and Care Home at The Manor in Exminster. It's great to hear that your mum's condition has improved since she moved into The Manor. It's great that she is more animated and taking an active part in day to day life at The Manor. Thank you for noting the important contribution of the Care Team - everybody will be delighted to know that your mum loves it at The Manor. Kindest regards, Nathan.

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Review from Tim P (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a friendly, open feel to the Manor. Staff are polite, professional and helpful. Recent changes to staffing have resulted in a new, dynamic with the greater emphasis on interaction and stimulation of residents. As a former carer, I believe this is a very hard environment to work within and I
applaud the Manor for the care they provide.

Reply from Nathan Stone, Director. at The Manor Exminster

Hello Tim, thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at The Manor in Exminster. It's great that you feel recent changes have led to a positive new dynamic and, I agree, it's a really challenging environment to work in and our care teams work really hard to provide great care to our residents - thank you for highlighting this:) Kindest regards, Nathan.

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Review from Judith E (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at The Manor for over a year. She settled well and is very happy. The staff are wonderful and very caring. My mother is obviously very fond of all of the staff and they are very fond of her. It is a lovely, caring, supportive atmosphere. I also feel very supported and look
forward to visiting. All the friends and relatives that I have taken to visit have been very impressed with the happy, friendly atmosphere. The manager is very 'hands on' and is always available for a chat. She is very enthusiastic and efficient. I am confident that my mother is being cared for well, and that she is safe and happy. I am glad I found The Manor!

Reply from Nathan Stone, Director at The Manor Exminster

Good morning Judith. Many thanks for taking the time to write and post this lovely review of your own (and your mum's) experiences at our care home The Manor in Exminster. It's always really nice to get feedback such as this as it's a great way of recognising the hard work that our care teams put in every day. I know I am always impressed when I visit The Manor and see so many fun things going on and so much engagement between residents, care team and visitors.

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Review from Sharyn O (Stepdaughter of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mother's transition from home to The Manor Exminster was handled slowly and carefully. There had been serious safety issues while she was living alone in her own home due to her dementia as well as blindness from glaucoma. She had no insight into her condition, was wandering into town at night,
leaving gas taps on and was losing weight, so the family had to make the decision for her to be cared for in a residential home. She was admitted with minimum disruption and the staff helped her to settle down in a remarkably short time. I feel confident she is warm, fed and well cared for physically, emotionally and socially. We are all very relieved and grateful to the manager and the staff.

Reply from Nathan Stone, Director at The Manor Exminster

Good morning Sharyn O - thank you for taking the time to write and post this review. It's a lovely story to read and we're all really proud of the role that the Care Team at The Manor has played in it. Moving into a care home is frequently a stressful process for residents and family and friends alike - everybody naturally worries that they might not be doing the right thing. More often than not, because the process is handled at a pace to suit everybody, it is the right thing and we see positive outcomes as you have described in your review. It's really important that people share these positive experiences, as you have done, as it will help to reassure others who find themselves (often with little forewarning) at the start of the process. Thank you again for this review and for choosing The Manor.

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Review from J E (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Manor for several years now. She is very happy here. This is her home! She feels safe, secure and very relaxed with all the staff and other residents.
She enjoys the activities, food and help from the staff.

Reply from Nathan Stone, Director at The Manor Exminster

Good afternoon. Thank you for taking the time to write and publish this review of your experience with our care home and care team at The Manor in Exminster. It's always great to hear that our residents are 'very happy' and feeling safe, relaxed and 'at home'. It's also really great for our care teams to see such feedback as this - so thank you again for it.

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Review from Barbara S (Niece of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If it were not for the superlative quality of care that my aunt has received, following breaking her hip in May, I very much doubt that she would have been able to be there to celebrate her 100th birthday and enjoy the day. My gratitude and thanks to everyone in the team who has contributed to her turn
around in health and well being.

Reply from Nathan Stone, Director at The Manor Exminster

Hello Barbara S. Thank you for taking the time to write and publish this review of our Care Team and Care Home at The Manor in Exminster. And what a lovely story - congratulations to your aunt on her recovery and achieving the 100 years milestone - both very impressive feats!

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Review from Salar B (Grandson of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at The Manor have made my grandparents feel very much at home and comfortable. They look after individual needs and you can tell that the team enjoy what they do and it makes such a difference. Both my gran and grandad very much enjoy being at The Manor and have seen a big improvement in
them and the home since the new manager took over.

Reply from Nathan Stone, Director at The Manor Exminster

Good afternoon Salar B. Thank you for taking the time to write and publish this review of your experience with our care team and care home at The Manor in Exminster. It's great to hear that your grandparents are happy at The Manor. Thank you for recognising the hard work of our care team at the home. Kindest regards, Nathan.

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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for The Manor Exminster is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for The Manor Exminster is calculated as follows: ( (214 Excellents x 5) + (110 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 340 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor Exminster is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Dawn

Dawn Leaman

Job Title: Manager

Joined: 2025

Dawn joined the company in January 2025

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