Oaklands

Westfield Avenue, Sticklepath, Barnstaple EX31 2DY

Oaklands is a care home designed for professional expertise to flourish and for adults with care needs to live a comfortable lifestyle.

Located in scenic surroundings, Oaklands believes in the values of a bespoke service, focused on personalised care and proving a welcoming place for loved ones to visit.

Facilities include a comfortable sitting room, modern entertainments, a nurse call system, spacious bedrooms and a purpose-built extension.

Group: John Hall

Person in charge: Sonia Hall (Owner/manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Parkinson's Disease • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Spanish; Castilian, Portuguese, Tagalog

Single Rooms: 23

Shared Rooms: 1

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £428 – £650 , Personal Care Shared (per person) £428 – £650 (These prices are only a guideline, please contact Oaklands to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Anytime

Parking:

Car park

Latest Care Quality Commission* Report on Oaklands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Oaklands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Oaklands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.53 for Oaklands is calculated as follows: ( (163 Excellents x 5) + (62 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 251 Ratings = 4.53

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Oaklands is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Oaklands has a Review Score of 9.5 (9.530) from 21 Reviews


Average Ratings

  • Excellent
    13
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oaklands?

  • Extremely LIKELY
    17
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oaklands

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    3
  • Stepdaughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother has been a resident since June 2017, she is cared for with respect, dignity, kindness and affection. She has advanced dementia an has many medical needs. At times she uncooperative and abusive. The staff never take offence or treat her any differently. I can honestly state that she has wonderful care, support and company and I cannot praise this establishment or the staff any higher - marvellous.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Oaklands since June and my brother and I have been very impressed with the care she receives. Everything is done for her and she always looks clean, smart and very happy. The staff are excellent. Nothing is too much trouble for them and they have a fantastic rapport with my mother and the other residents. It is good to know that my mother is being so well looked after following a period during which she was very poorly.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.7 out of 5

You never felt awkward visiting no matter what the time was. Staff were always friendly and
helpful and welcoming you could always find something to talk to if necessary. Mum always looked clean and tidy and had her hair done weekly. Food always seemed reasonable, sitting room, dining area and kitchen open and bright. Owners were often around, friendly and helpful. My mum was very happy here.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.6 out of 5

My mother moved in when living at home with daily carers was not suitable. She was registered blind and had poor hearing.

The care she had while here was of a very high standard. Also, the treatment from the staff, when she became less mobile and not interested in joining in with other residents, was also of a high standard. They understood her problems. She died in the middle of the night and the carer, doctor and myself were present. They were all very helpful to me and Mum at this time.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.5 out of 5

My father and stepmother have both been in Oaklands Care Home for several months. Unfortunately, my father passed away in April, and the home handled everything very kindly and efficiently. I am very happy in the way in which they are now looking after my stepmother and would have no difficulty in recommending Oaklands to anyone else in the future.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   5 out of 5

I fund the home clean, bright and with a good atmosphere, with staff being very friendly, cheerful and caring.
The management are always happy to answer any questions and concerns I may have.
The food is of a good variety and standard and residents are frequently asked if they desire drinks or snacks.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.9 out of 5

I cannot fault the care that mum received whilst she was living at Oaklands. Moving into a care home is a very difficult time for everyone and all the staff put us at our ease and made us feel so welcome. As mum gradually became more ill, they increased the level of support and did everything they could to make her comfortable. The carers were amazing and did everything they could to make her comfortable. Family and friends were always welcome and I spent a lot of time there with mum and I was never made to feel as though I was in the way. When mum passed away, the level of care that we received was incredible. They were kind and thoughtful and I can't speak highly enough of the way we were looked after. Right from the first meeting, the manager introduced us to everyone and nothing was hidden.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   5 out of 5

Thank you all for the care of our mother in her life and after. Everyone works so hard. I thank everyone for the last week, the staff took care of my mum for nearly 3 years, the care is second to none, the home is clean, the staff are friendly and very caring. All the people are happy which makes everyone happy and now my mum has passed away I miss seeing everyone and as a carer myself I was proud to know the staff at Oaklands.
Thank you all for the Christmas plays and the singing!

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident at Oaklands for 10 months and has found it difficult to lose her independence. However, the management staff are very caring and try to help her in any way they can. There is always a calm atmosphere when you walk in and the home smells clean and sweet. If I ever have a query a member of staff is quick to offer help.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.8 out of 5

Since my mum has been at Oaklands, which is just over 3yrs, she has been well cared for, she is happy there and although she does suffer from depression and short term memory loss, staff are kind and very patient.
It's clean and well managed, they take on board any suggestions you might have and do their best to improve.
In the past 3 years, the home has been decorated and the owners are improving care and surroundings all the time. Management and staff are easy to approach and are very friendly.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.9 out of 5

My mother went to Oaklands for respite care following a second TIA. It was a very emotional and scary time for us. From her first day all the management have been wonderful. You can feel the family caring feeling as soon as you walk in. The care to residents is second to none delivered in a very professional but compassionate way. Mum is so happy she has decided to become a permanent resident.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   5 out of 5

My mother was very happy and extremely happy at Oakland's. We live 200 miles away and it was never a problem to talk to staff or my mother and we were always confident that she was in the best possible hands. The proprietors were very helpful and supportive with funeral and other arrangements when my mother died in November 2014.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.9 out of 5

Always found staff to be friendly and very helpful. My mother did a few weeks respite in this home and when it came to her needing more care than I could provide it was nice for her to go somewhere she knew and I had peace of mind she was safe and would be well cared for.

How likely would you be to recommend Oaklands? Likely

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Average Rating:   4.4 out of 5

The care home was run and managed very well. The management and staff were always very kind, caring and had time to be with residents when needed. My step-mother was always kept very clean and tidy. The meals were sufficient, tea, coffee, biscuits and cake were always served in the morning and afternoon and also offered to visitors. It would be nice to have more activities, but we know this is not always possible. The rooms were small but always kept neat, tidy and clean. When my step-mother and her partner went into the care home there wasn't a double room available, but the manager kindly arranged rooms next to each other so they could be as close as possible. The palliative care given to my step-mother was very good and all of the staff helped to keep her as comfortable as they could and looked after her very well. Also our doctor was involved and was very kind and helpful.

How likely would you be to recommend Oaklands? Likely

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Average Rating:   3.8 out of 5

My first impression on entering Oaklands Residential Care Home was that is didn't have that rather unpleasant smell which I had experienced in a number of other establishments I had visited! There was never the feeling that a special performance was being put on for visitors and there was a genuine openness from both management and staff. My aunt, who having been matron of two children's homes, could be very critical on occasions and told me how well she was looked after and how kind and supportive the staff were. Sadly my aunt passed away in May just before her 99th birthday. She was treated with much love and respect during the last few weeks of her life and ended her days at Oaklands in a dignified and peaceful manner. A homely and friendly environment.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.3 out of 5

I find the home to be a very caring place. The staff are always willing to talk to us and the residents. The home is always clean and tidy (no odours). The owners organised a hospital type bed when my friend needed it and had it there in two days. My friend is well fed and the food seems very good and with choices.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.6 out of 5

I am fully happy with the service that is given at Oaklands for my mother, who has been there almost 3 years now aged 99 and has dementia. The manager and staff are really caring and most helpful in all aspects.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4 out of 5

Dad has been at Oaklands for 3 years and in that time here has been a huge turnover of staff so the continuity and bond is not there. The laundry aspect of the care he receives is poor, with his clothes being shoved into his drawers and wardrobe and sometimes not even his clothes are in his room but someone else's. The food provided is cheap cakes and biscuits and the main meals are not nutritional. Dad is a fussy eater these days but with a little help and coaxing he would eat better. There are some difficulties obtaining information about his general health from staff and also contacting his GP when the need arises.

How likely would you be to recommend Oaklands? Likely

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Average Rating:   2.8 out of 5

Comfortable, caring and homely atmosphere, clean without being fussy. Restrictive laundry arrangements need better control to avoid clients being dressed in clothes that are too big and not theirs. Being alert to items such as dentures missing.

How likely would you be to recommend Oaklands? Likely

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Average Rating:   4.2 out of 5

My mother went to Oaklands in June 2014. She had very advanced Alzheimers. She no longer knew who we were or where she was but she settled quickly with the attentive care from the managers and all their staff. She made friends and was very well looked after. We were very impressed with the home and all the staff. Their attention to their clients was a joy to be involved with. I myself worked with the profoundly disabled and was sure from the minute I walked through the door that mum would be looked after there. She passed away on the 4th of march at the home after a sudden turn for the worst and the staff were wonderful right until the end.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.9 out of 5

My husband became a resident on 13th June 2015. He was well, mobile but had Alzheimer's/dementia. He suffered from frequent UTI's which did affect him at those times. Unfortunately he developed a chest infection (suspended) so was immediately checked by paramedics and transferred to hospital where he died about 4 hours later on September 27th 2014. Oaklands took action as soon as he showed signs of deterioration.

How likely would you be to recommend Oaklands? Extremely Likely

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Average Rating:   4.2 out of 5

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