Ridge House Care Home

No complaints, very satisfied care from the staff is very good. All very helpful and kind.

The staff at the care home were consistently kind and attentive. The facilities were clean and well-maintained, and the daily activities provided a good sense of community for the residents. My family member felt comfortable and well-cared for during their time there. The communication from the team was also excellent, keeping us informed about their progress and well-being.

I would highly recommend this residential home to anybody wishing the best for their loved one.

All staff are approachable and caring, some language barriers,and communication issues. Simply requests, such as arranging for Newspaper to be collected on a regular basis seems to cause difficulties, and this matters a great deal to Mum.

Management of this home has changed in the last 6 months, and everything has improved - the staff are wonderful, the food is good. There is a genuine effort to make the experience as good as it possibly can be.

All the staff looked after and cared greatly for my relative, she was only there 7 weeks before she passed away. She loved being there and I was so grateful she passed away peacefully whilst being cared for. Thank you.

My husband attends once a week for respite care.

I am allowed to do what I can for myself and have help with things that are more difficult like showers. It's great being able to have some of my own furniture, curtains, pictures, and TV in the room. The handyman is happy to put up framed pictures etc - "he's very nice - everyone is". I appreciate the gardens and the views from the windows - plus the unrestricted visiting for family and friends.

Overall a good stay for mum. Excellent care was taken to find ways to make her feel welcome and included.

Our auntie has been living in her care home for eight months. She and we were made to feel very welcome from the onset. Staff are courteous and helpful at all times. Visiting is encouraged by family and friends, and refreshments are always offered. Aunty's personal interests are accommodated, and even her organ has been taken to the home for her to use. Auntie has various medical needs and requirements, and the care home liaises with the local medical centre regarding these, including getting their staff trained to administer or to help Auntie administer her insulin injections herself, for which, we are very grateful. We, her family, are delighted with the care Aunite is receiving, knowing she is in a safe environment and well cared for.

Excellent care home, which is very well run. There's always a variety of activities for residents to promote well-being and keep them occupied. The staff are always on hand and happy to help. In a beautiful setting, the home itself is always well-kept and clean. Five stars.

My mum has dementia and was becoming a bit of an 'escape artist' she could become very agitated in insisting to go out on her own...she is very prone to falls, so staff can't allow this. The new manager went out for a walk with mum and found out she wanted to look at gardens and wouldn't mind going out to view garden centres. I have pledged to do so when the weather gets warmer and/or mums not having a duvet day. However, the manager has put in the staff book that if mum gets agitated, then a staff member is obliged to take her out for an amble. I am very happy with this level of service as mum gets to go out and calm down and she's not having to take 'zombie pills'.

Excellent care of resident while keeping main family contact fully informed. Very friendly atmosphere within the home. Very good catering offered. Guess there is little staff can do to chivvy outside agencies, like the dental and physio services to be quicker in their responses.

Mum's been living at Ridge House Care Home for only a few weeks and was very apprehensive but the manager and staff have been wonderful in helping her to adjust. My brother was able to personalise Mum's room with her own curtains and pieces of furniture etc, which made it look and feel like home right away. The room itself is beautiful with a lovely view, while the house and gardens are exceptionally attractive and welcoming. Already Mum's quality of life has improved beyond our hopes, with so many interesting things being organised to keep everyone occupied and happy. The home-cooked food seems to have perked up her appetite too and she looks much happier and healthier now. The whole ethos is to treat the house as genuinely a home from home, with the resident's needs, health and happiness being paramount. Relatives too are given such reassurance and understanding and feel part of the Ridge House family. It shows that the manager loves her job and takes care to employ staff who feel the same.

Mum has been a resident at Ridge House for nearly three months and is very happy and content, which is not surprising as the house has a lovely calm and homely feel. As soon as you walk through the door you are made to feel welcome and there is always a cup of tea and biscuits on offer! The manager and all her staff are so friendly, patient and caring, nothing is too much trouble. Residents can join in the many activities but there is no pressure to do so. Mum’s room is lovely, with direct access to the terrace and garden and the open countryside views across to Dartmoor are spectacular. Ridge House is fully deserving of its ‘Outstanding’ rating and we feel very lucky that mum feels happy, safe and really well cared for. We couldn’t ask for more, so thank you everyone.

I would highly recommend Ridge House to anyone who needs care. My mother in law has been there for 3 weeks on respite after coming out of hospital. All staff and the manager have been amazing. They have helped her with her mobility. And also she wasn’t eating well. Her eating has improved a lot, this has been down to the staff and their encouragement by offering her alternative food other than what is on the menu. I just think they're all amazing.

Thank you Ridge House.

My mother has been at Ridge House for three years and during this time the standard and quality of her care have been excellent in all respects. She has had various medical issues to contend with and her problems have always been addressed quickly and with sensitivity. The staff and management never fail to be kind, patient and caring towards my mother and also helpful and attentive to family members and friends who visit. The staff have been particularly considerate in allowing my mother the freedom to walk outside and visit the local shop. They also make a special effort to escort her to and from a village coffee morning and that is much appreciated. The atmosphere is welcoming and warm and we are so happy that my mother is able to benefit from this very special and wonderful place. It is the staff and management that achieve this and I want to offer our greatest thanks for all their kindness, effort and dedication.

Fantastic.

My mother was in this care home for almost 3 and a half years. She was settled, happy and cared for by the owners and staff in an outstanding way. She was always treated with dignity and kindness. As family and friends visiting, we would be welcomed with tea and biscuits, just as mum would have done. A home from home.